Menu
For Business Write a review File a complaint
AuthorHouse Customer Service Phone, Email, Contacts

AuthorHouse
Reviews and Complaints

www.authorhouse.com

Learn how the rating is calculated

1.8 107 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

AuthorHouse Complaints 107

ComplaintsBoard
E
12:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Since the start of the project #854927 Tony Mcmillan Marketing Supervisor was trying to take the project from Mae Genson, Consultant Supervisor by trying to force a disabled person Emanuel E. Sewell to get 10,000. loan which I had no collateral to kept harassing until wrote Kieth ogorek, president; then Ellie Go, check in coordinator kept changing the font...

Read full review of AuthorHouse
ComplaintsBoard
M
7:53 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

AuthorHouse Awful - Jonathon Tores - scam!

When I politely explained that I couldn't afford to pay for their publishing deal (And that theirs was the most expensive I'd gotten) he told me I'd never get published and hung up on me. Then I called another employee and told them what happened, she just tried to get me to do a deal with them too. Their customer service man I got through to was seemingly so fed up of his job. I got told Id be contacted by their manager to make my complaint - I haven't. I've scorched their 'reputation' online and got a response saying they'll deal with his manager, but ultimately this entire company is one big scam. Do not do it!

Read full review of AuthorHouse
Hide full review
ComplaintsBoard
J
12:48 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

AuthorHouse My book publishing

been approached by Westwood Books Publishing after being scammed by author house. Author house did the same thing. I have never made a single penny from author house. It cost me £3000.00.

Every day I get an offer from Westwood Book. They are all scammers. My book is still on Amazon. Having been victim of a scam, I bought all the printing equipment to do it myself, I am going to launch my own television to sell my brand and sell my book there

Read full review of AuthorHouse
Hide full review

Is AuthorHouse Legit?

AuthorHouse earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds AuthorHouse to be a trustworthy company. Although there's a 21% resolution rate for customer complaints, which deserves attention, AuthorHouse is known for their high standards and safety. If you're thinking about dealing with AuthorHouse, it's wise to check how they handle complaints.

We found clear and detailed contact information for AuthorHouse. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Authorhouse.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Authorhouse.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Authorhouse.com you are considering visiting, which is associated with AuthorHouse, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for AuthorHouse have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

AuthorHouse website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with AuthorHouse's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 21% of 0 complaints were resolved.
ComplaintsBoard
L
8:20 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

AuthorHouse Author house

Please please please do your research before signing on with this company! I have been self-published through them for 6 years now, have not received any calls other than through the marketing department to have me pay more money for their services when I've already invested $7-8,000 with this company (if not more) and have yet to receive a royalty payment in 6 years! Every single time that quarterly payments are supposed to be sent out, there's always a reason as to why I never get my royalties!

Desired outcome: Pay the royalties that I am rightfully due

Read full review of AuthorHouse
Hide full review
ComplaintsBoard
F
9:50 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

AuthorHouse Publishing

My Wife, Linda Worthington wrote a children's book, "The Reindeer who flew to Earth". Which she sent to Authorhouse in the USA back in 2020/21. They eventually agreed to publish and market, but required a £1000 for illustration.

Foolishly, my wife agreed to this, which, in my opinion, became a vanity project.

At the end of 2021 my wife became seriously ill and the book was not high on my agenda. And all emails communicationshave been lost. At no time have Authorhouse have not been in touch. Having read the complaints It is not surprising.

I assume that my wife is like a lot of authors who have been conned and have been unable together any straight answers. I am sure my wife is not owed any royalties as her book. in all probability, did not see the light of day in any retail outlet.

I hope this will serve as a warning to would be authors.

Regards

Freddie Fricker

email [protected]@btinternet.com

Desired outcome: contact from Authorhouse

Read full review of AuthorHouse
Hide full review
ComplaintsBoard
N
5:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AuthorHouse My book author house published

In January 2023 I paid around $2,000. for my book to be edited and printed. Then they needed an additional $1,200. to be edited the "correct" way. The next few calls were suggesting that my book would be a great movie but for an additional $5,000. they hire a screen writer, an agent in Hollywood and I sent the money. My book was released on May 11, 2023. Then I noticed on several sales, my pen name NANCY HARPER, but it wasn't me. It was a different NANCY HARPER and it said this is her second book. No, it's my first book. Then they told me my big sales launch will be in August and again I paid 2 payments of $2,800 and now they are calling for a third pay which I don't have. Hey told me to go and get a cash card and make payments when I can. I said no and they keep saying that they're working on a different plan to "help" me. Hen I got a bad review on Amazon that said,"great story but terrible editing." When I carefully went over my book I found at least 22 major issues. I told them and they had ME write down the errors, fix them and send it to them. I feel so sad and angry that I fell for their trickery. I told them to pull my book.

Desired outcome: I would like a refund. I am 74 ,finally finished my book,REFLECTIONS: MURDER AT THE BEACH. Now scammed.

Read full review of AuthorHouse
Hide full review
ComplaintsBoard
C
3:32 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

AuthorHouse Royalties

I reached out to them about royalties because I recently had a couple friends tell me they ordered my book. After talking to them that told be that some of my royalties are dated too late to receive payment. The royalties were between [protected]. They claim they sent checks to my old address but I never received them. They also stated they will not be reissuing checks even if they can verify they were not cashed. Adrienne Scherschel, their royalty specialist is very rude it’s shouldn’t matter how long it’s been if it’s my money. Because they sure got theirs. I will never use them again. They are too expensive as is and to keep someone’s money is cruel. They owe me money from this year and last as well and that’s within time period so what’s the excuse for that?

Desired outcome: Get paid

Read full review of AuthorHouse
Hide full review
ComplaintsBoard
H
11:59 pm EDT

AuthorHouse AuthorHouse published my book in 2003 and I've never been paid.

AuthorHouse published my book, "Shadows of the Past" (Hilda St. James) in 2003 and I've never been paid. The company is still printing and selling my books on Amazon (Canada, UK, Japan, Australia) Barnes and Nobles, Chapters Indigo, and through other booksellers. New and used books are available on the websites of the booksellers mentioned. I called several times and was told that they no longer print and sell my books. However, today, April 25th 2023, a representative from AuthorHouse called and asked me if I'd like to buy copies of my book. I'd like them to pay me my royalties. My email is : [protected]@hotmail.com.

My isbn is:978-[protected]

My book is registered at House of Congress

Desired outcome: I'd appreciate a response and I want my royalties.

Read full review of AuthorHouse
Hide full review
ComplaintsBoard
E
5:24 am EDT

AuthorHouse Royalties for emre gurgen

Emre Gurgen. Customer # [protected]. Capital One Bank Routing # [protected]. Capital One Account # [protected]. Account # IRS Taxes: C-1756315.

Current Address: 11932 Weybridge Lane, Germantown MD, 20876.

New Address: 11620 Tall Pines Drive, Germantown MD 20876.

Deposit 2022 Q 4 royalties of $39.27 to Bank. Email me a screen shot of that amount deposited into my bank. Mail me a letter to both addresses confirming. Call me to confirm. Do all of these. And in future deposit all royalties to my bank 60 days after quarter. Per policy.

Should have been in my account Feb. 28 2023, or thereabouts. Filled out form twice providing bank info. Called once spoke to someone. Left message yesterday about it. This should be automatic. I did what I needed to do now you do what you need to do. Per the protocol and rules of your company.

Desired Outcome

You mail to both my addresses a confirmation. You e-mail me a confirmation. You call me with a confirmation. All royalties in future deposited to that bank 60 days after quarter. I never have to ask about this again.

E-mail: emre.logicone.[protected]@gmail.com. C: [protected].

Will e-mail CEO the same.

Desired outcome: Royalties in bank immediately. Will e-mail CEO the same. And all above.

Read full review of AuthorHouse
Hide full review
ComplaintsBoard
T
7:55 am EST

AuthorHouse Book sales

I published my first 3 books with these cowboys.

In over 6years not a red cent was paid to me even though thousands of copies sold by them.

My books are all over bookshops in North America and online bookshops but I have been conned out of my earnings.

1. Crazy Mistakes We Pastors Make

2. The Pastor inthe Mirror

3.Freed to Greed

Author: Tunde Babalola

PLEASE AVOID THEM

Read full review of AuthorHouse
Hide full review
ComplaintsBoard
S
10:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

AuthorHouse The Editing Department

I paid AuthorHouse to edit my manuscript, but they destroyed it, so I had to pay someone else to re-edit it. I asked for my money back and they told me it was over 90 days, and I could not get it back. It was over 90 days before they sent the manuscript back to me. I have given them over $4000 to destroy my manuscript. One person told me that there was nothing wrong with a few mistakes. She said books are published every day with mistakes. I read all the time and I've never read a book with that many mistakes.

Desired outcome: I would like my money back

Read full review of AuthorHouse
Hide full review
ComplaintsBoard
A
1:38 pm EDT

AuthorHouse My book

I put listed with these guys in 2019 I was just from high school till today I no longer receive a word from them and they are busy chow our royalties.

My dad had to take his savings and we all had to suffer the consequences as they kept calling weekly to collect money from us for so called "marketing and putting us to bigger boards in new york". I went through depression and as a min9r author from south africa with my non fictional novel that they promised to edit since we paid f9r editing while they haven't! Later we were told to pay extra to edit the book and republish it...

As we speak, i'm still stuck in the past with finished and unfinished manuscripts which i'm not willing to publish until I get my royalties from first book I published with authorhouse.

Read full review of AuthorHouse
Hide full review
ComplaintsBoard
E
5:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AuthorHouse Publishing

A month ago I wrote a complaint about royalties not being paid by AuthorHouse, but there were other concerns as well, some of them very grave. Rigth now my main focus is on how one of my children's books, namely "The Naughty Peteyboy, Sonya and the Magic Word" (2011), literally was kidnapped and held at a ransom of £299 before it, without my consent or even my knowledge, was "cancelled" or as I call it "murdered".

When I asked AuthorHouse whether it was true or not that this particular book, which I thought might be sold out, at one point had been turned into an ebook this was confirmed in an email from an AuthorHouse employee. However, at the same time she told me that my book had been "cancelled", both as a saddle-stick paperback and as an ebook. Presumably the reason for this unforeseen murder of a book I HAD PAID TO GET PUBLISHED was that I didn't reply to an email offer of re-publishing it for £299, but this time as a "perfect binding paperback". Actually, I never received that email and I was not aware that my book had been "cancelled", but I noticed that it had become very difficult to find and buy at e.g. Amazon. No matter what, nothing in my contract with AuthorHouse gives this publishing house the right to kill my book, but everything about this issue speaks "fraud", "crime", and "breach of contract".

It's a tragic irony that at the same time as I was told of the murder of my book I was approached by an American movie production company which felt that my book might make a nice children's movie. We are still negotiating, but I for one feel that no matter the outcome this is some sort of rehabilitation of my murdered book.

Desired outcome: Yje LEAST they can do is republishing my book at no costs for me

Read full review of AuthorHouse
View 0 more photos
Update by Else Cederborg
Sep 19, 2022 4:22 am EDT

Last week I received a link from AuthorHouse that presumably would solve part of our many problems. Was I surprised when this link didn't work because my password - which worked on their website! - didn't work with the mysterious link? No, knowing AuthorHouse the way I do means knowing a large parts of their tricks and this link was just one of them ...

Hide full review
ComplaintsBoard
A
5:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AuthorHouse Publishing

My manuscript was 'accepted' for publication and I was quoted an upfront payment of $6000 dollars for my book to be published. After doing careful research online I discovered that AuthorHouse are just vanity publishers who charge exorbitant fees for a self-publishing service. I found a company in the UK who helped me to publish my book on the Amazon bookstore for just £245 in14 days. A1 Book Publishing UK always responded to my email queries on the same day and were there for me from A to Z.

Read full review of AuthorHouse
Hide full review
ComplaintsBoard
E
3:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AuthorHouse Publishing company

I've published several books with AuthorHouse, and I know of people who have bought a copy or more of my books. That's strange as I've never - as in NEVER! - received any royalties.

Recently I wrote AuthorHouse about one of my children's books which seems to have sold out: "The Naughty Peteyboy, Sonya, and The Magic Word". I know it has sold, but, as I said, I've never har any royalties.

I want to know what AuthorHouse intends to do about this book, but they ignore me and my questions.

Read full review of AuthorHouse
View 0 more photos
Update by Else Cederborg
Sep 09, 2022 10:18 am EDT

I should add that part of this problem was due to AuthorHouse refusing to pay me my royalties using my PayPal account. Their reason for this decision escapes me even today. However, now and then they sent med small amounts by cheque which proves that I did sell, even though I wasn't a "best selling author". These cheques were too small for me to cash in on as the costs of transferring them to a Danish bank would cost me more than they brought in. This problem might have been solved by using PayPal, but no, they refused to do so, over and over.

Hide full review
ComplaintsBoard
F
2:39 pm EDT

AuthorHouse Sound the trumpet

I am Mr. Allie Smith the author of a book entitled as "Sound the Trumpet" which is yet available for sale via Amazon for approximately £16 and have made complaint against Author House since 2020 for fraudulent publication. I was never paid any royalty between 2014 and 2022. I had also request for Sound the Trumpet not to be produced, circulated and sold. But Author House is refusing to since Sound the Trumpet is yet being sold online, and, therefore; I require £50,000,000.00 from Author House by reasons as above stated herewith. It appeared that Amazon is being used for online fraud so that Amazon be made liable for internet fraud whereby Amazon should be fined 100 billion British Pound Stanley. Accordingly, the below evidence of internet fraud is reason both Author House publishers and Amazon online retailer to meet the above stated financial remedies in quantum meruit which will be due financial compensations for recognised states under the UN Charter for state recognition indeed:

"Sound the Trumpet: Amazon.co.uk: Smith, Mr. Allie: …

https://www.amazon.co.uk › Sound-Trumpet-Mr-Allie-Smith › dp …

Buy Sound the Trumpet by Smith, Mr. Allie (ISBN: [protected]) from Amazon's Book Store. Everyday low prices and free delivery on eligible orders.

Reviews: 1

Format: Paperback

Sound the Trumpet Paperback – 24 Feb. 2014

by Mr. Allie Smith (Author)

1.0 out of 5 stars 1 rating

See all formats and editions

Paperback

£15.95

2 Used from £8.45

1 New from £15.95

Note: This item is eligible for FREE Click and Collect without a minimum order subject to availability. Details"

Please investigate both Author House and Amazon.co.uk for online fraud whereby poor author's like me are being ripoff by joint-enterprise.

Regards

Mr. Allie Smith

Desired outcome: £50,000,00.00 financial compensation from Author House in respect of the above stated hereto.

Read full review of AuthorHouse
Hide full review
ComplaintsBoard
J
8:09 pm EDT

AuthorHouse Authorhouse

They said they would market my horror book but did not deliver on that promise they also said it could be made into a movie. They overcharged me for ridiculously expensive publishing packages. They a frauds and scammers. They did not deliver on any of their promises. They are way too expensive. They also keep trying to charge me for more publishing packages that are way overpriced.

Desired outcome: I want my money back.

Read full review of AuthorHouse
Hide full review
ComplaintsBoard
B
10:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AuthorHouse Authorhouse. Published company

Hi my name is Billie green I am a first-time author with Arthur house I publish my book in 2002 and I have not received any royalty now is 2022 I was looking online and I kept seeing my book pop up in all the books clubs such as Bob book club, Amazon dot-com ebay.com barnesandnoble.com I even my book to my eBay and put it in my shopping car so my book is selling all over the world I know and I have not received any payments so I was kind of disturb about what was going on I am still trying to put my book in the market as well since I have gotten older how to get a ray royalty my book is a five-star I'm getting reviews for Amazon over 3,000 reviews as well as eBay

Read full review of AuthorHouse
View 0 more photos
Hide full review
ComplaintsBoard
V
2:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AuthorHouse Author house

Hi i wrote a book with jude cure over lockdown about my expedition rain forest and blue holes in bahamas i was charged for copyright £700 i asked for money back no show thank you

Desired outcome: I want my money back

Read full review of AuthorHouse
View 0 more photos
Hide full review
ComplaintsBoard
V
12:56 pm EST

AuthorHouse Production

After selecting Authorhouse to have my manuscript published, I paid my initial payment of $538.00. After this person (Kori Kilpatrick), received my first installment, I was not able to reach her again through email, text nor calling.

Desired outcome: I would like to have my money back.

Read full review of AuthorHouse
Hide full review

AuthorHouse Reviews 0

Looks like AuthorHouse has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent AuthorHouse, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of AuthorHouse complaint handling

AuthorHouse reviews first appeared on Complaints Board on Nov 13, 2008. The latest review The production department Annie Barrete, Hailey Alison, Operations Supervisor May Arado, Ellie Go, and Marketing Supervisor Tony McMillan was posted on Dec 5, 2023. The latest complaint Mis sold products and royalties was resolved on Aug 19, 2021. AuthorHouse has an average consumer rating of 2 stars from 107 reviews. AuthorHouse has resolved 23 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.2
966 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. AuthorHouse Contacts

  2. AuthorHouse phone numbers
    +1 (888) 519-5121
    +1 (888) 519-5121
    Click up if you have successfully reached AuthorHouse by calling +1 (888) 519-5121 phone number 0 0 users reported that they have successfully reached AuthorHouse by calling +1 (888) 519-5121 phone number Click down if you have unsuccessfully reached AuthorHouse by calling +1 (888) 519-5121 phone number 0 0 users reported that they have UNsuccessfully reached AuthorHouse by calling +1 (888) 519-5121 phone number
    United States
    +1 (812) 339-6000
    +1 (812) 339-6000
    Click up if you have successfully reached AuthorHouse by calling +1 (812) 339-6000 phone number 0 0 users reported that they have successfully reached AuthorHouse by calling +1 (812) 339-6000 phone number Click down if you have unsuccessfully reached AuthorHouse by calling +1 (812) 339-6000 phone number 0 0 users reported that they have UNsuccessfully reached AuthorHouse by calling +1 (812) 339-6000 phone number
    International
  3. AuthorHouse emails
  4. AuthorHouse address
    1663 Liberty Drive, Bloomington, Indiana, 47403, United States
  5. AuthorHouse social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 11, 2024
  7. View all AuthorHouse contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.