PaperBackSwap / National Book Swap
PaperBackSwap / National Book Swap Customer Service Phone, Email, Contacts

PaperBackSwap / National Book Swap
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3.0 4 Reviews

How responsive is PaperBackSwap / National Book Swap's customer service?

2 Resolved
2 Unresolved
Somewhere halfway 🌗
PaperBackSwap / National Book Swap definitely has some work to do, especially in their approach to handling complaints. Responding to all complaints, rather than just a few, is the key to success and a high rating, as all customers want to be heard. As for reviewers, we would advise reading resolved complaints to see how quickly they were addressed and what information PaperBackSwap / National Book Swap needed to resolve them.
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PaperBackSwap / National Book Swap reviews and complaints 4

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Newest PaperBackSwap / National Book Swap reviews and complaints

4:45 am EST

PaperBackSwap / National Book Swap They stole my books

They are huge liars.
I thought they did a really good thing and decided to try their service. But I was only disappointed with their actions and behavior.
I sent them 3 books in a great condition. They promised to send me 3 books instead of mine. And I was happy about it, that's what I was hoping for.
But it's now been 5 weeks and there're no books. I tried to contact them, but all of my items were useless.
No doubts, I was scammed. Honest people never ignore and always stand behind their service or products...

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6:43 am EDT

PaperBackSwap / National Book Swap I couldn't sell on the website, ‘coz I haven't received something from them

I joined the website and wanted to sell my old books there. When I joined the website, the admins promised to provide one book completely for free, and after that you could start to sell yours. I waited and didn’t get anything from them. I sent emails, but no one replied. I wanted to sell my books, but the website showed error. I really don’t know what to do now. Please, share your views. Thanks.

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1:56 pm EDT
The complaint has been investigated and resolved to the customer’s satisfaction.

PaperBackSwap / National Book Swap discrimination

If you smoke weed, you can't read. Here are their terms:

This Site may not be used to ship books to or from any jail, prison or correctional facility of any kind. Inmates at any jail, prison, or correctional institution are expressly prohibited from using this service. By agreeing to these Terms of Use, you acknowledge that you are not currently incarcerated in any jail, prison, or correctional facility of any kind and further agree not to allow your account to be used by any inmate at any jail, prison, or other correctional facility.

Apparently they think every law imposed is just and anyone who breaks it should not be able to read.

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Louisville, US
Jul 28, 2021 12:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I don't know if you'd ever see this but it's because you can't send books directly to inmates. One reason is that prisons have very strict rules on what can be sent to inmates. Books must be ordered and sent directly from the publisher or online bookstore to be able to send them to a prison, so PBS wouldn't qualify for that. Another reason is the person sending the book would have their return address on the package and that's one of the reasons they don't want the packages being sent to prisons.

Is PaperBackSwap / National Book Swap legit?

Our verdict: PaperBackSwap / National Book Swap has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores PaperBackSwap / National Book Swap's position as a benchmark of trust and quality within its industry. Users and clients of PaperBackSwap / National Book Swap can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

PaperBackSwap / National Book Swap earns 100% level of Trustworthiness

Perfect Trust Endorsement: PaperBackSwap / National Book Swap achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for PaperBackSwap / National Book Swap. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

PaperBackSwap / National Book Swap has claimed the domain name for for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for PaperBackSwap / National Book Swap have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up PaperBackSwap / National Book Swap and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from PaperBackSwap / National Book Swap.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • PaperBackSwap / National Book Swap protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The registrar associated with PaperBackSwap / National Book Swap has been found to be used by several spammers and scammers, which could indicate a potential threat to users.
  • We conducted a search on social media and found several negative reviews related to PaperBackSwap / National Book Swap. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
11:36 pm EST
The complaint has been investigated and resolved to the customer’s satisfaction.

PaperBackSwap / National Book Swap stealing credits

keep your credits used up. If you don't they will "default" them on vague pretenses.
Someone did not like a FREE book we sent. so PBS just closed our acct & kept all the credits we had.

Read full review of PaperBackSwap / National Book Swap and 5 comments

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Deming, US
Apr 20, 2013 4:07 am EDT

They are rude and beligerent in email and there are a couple great book swapping sites aside from PBS. I would never use them again. I was gone for 4 months, came back tried to sign on and found my account frozen and all my credits and money GONE. I tried to get ahold of them and they sent me a very rude email. They are the worst.

Cedar Rapids, US
Aug 16, 2012 1:35 pm EDT

It is absurd to assume the original poster of the complaint is the one at fault with no proof or evidence to support that assumption. Furthermore, here are PBS's terms of service, admitting that they will steal the credits and money of anyone they don't like. They will also steal your money and credits if they decide for any reason to close their site, or if you don't use their site for a year.

National Book Swap reserves the right to immediately terminate the service and forfeit all Book Credits of any member who National Book Swap determines, in its sole discretion, has violated one or more conditions of this contract. In the event such termination occurs, National Book Swap has no obligation whatsoever to refund any portion of fees paid or to pay compensation for Book Credits forfeited or lost use of Site privileges.


National Book Swap reserves the right to terminate service at any time without notice. In the event of service termination, Site members will not be entitled to any compensation for outstanding Book Credits, whether earned through book shipments or purchased.

and let's not forget:

An account may be deemed "dormant" when no items have been ordered, shipped, or purchased within any 1 year period. Dormant accounts may be closed and any accumulated PBS Money forfeited without compensation to the account holder.

Cedar Rapids, US
Aug 16, 2012 1:10 pm EDT

I have found paperbackswap duplicitous in their requirements. When I received a rude message, I sent a rude reply. Because the person who sent the first message (which, I repeat, was extremely rude) complained to pbs about my rude reply, my account was canceled. They stole my credits and money, but not before sending me... a rude message. Beware. Don't talk to anyone. If someone is rude to you, ignore them (or report them so pbs can steal their money and credits). Better yet, don't support pbs. Give your money to your local public library.

Bathroom Reader
Philadelphia, US
May 06, 2012 10:22 am EDT

Somebody tried to game the system and got burned. Tsk.

, US
Mar 04, 2012 12:57 pm EST

Ditto, I have been sending and receiving several hundred books from PBS for over 3 years with no problem at all. Their website is great and user friendly. I have built up a good library of professional books in subjects I am interested it. Also I've found novels, mysteries, cookbooks and other light reading, and hard to find titles.

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+1 (678) 802-1922


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