PaperBackSwap / National Book Swap Logo

PaperBackSwap / National Book Swap

Having problems with PaperBackSwap / National Book Swap?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

PaperBackSwap / National Book Swap Customer Service Contacts

3651 Peachtree Parkway Suite E-390
Suwanee, Georgia
United States - 30024

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with PaperBackSwap / National Book Swap Customer Service. Initial PaperBackSwap / National Book Swap complaints should be directed to their team directly. You can find contact details for PaperBackSwap / National Book Swap above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about PaperBackSwap / National Book Swap. Discuss the issues you have had with PaperBackSwap / National Book Swap and work with their customer service team to find a resolution.

PaperBackSwap / National Book Swap Complaints & Reviews

PaperBackSwap / National Book SwapThey stole my books

They are huge liars.
I thought they did a really good thing and decided to try their service. But I was only disappointed with their actions and behavior.
I sent them 3 books in a great condition. They promised to send me 3 books instead of mine. And I was happy about it, that's what I was hoping for.
But it's now been 5 weeks and there're no books. I tried to contact them, but all of my items were useless.
No doubts, I was scammed. Honest people never ignore and always stand behind their service or products...

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    paperbackswap.comI couldn't sell on the website, ‘coz I haven't received something from them

    I joined the website www.paperbackswap.com and wanted to sell my old books there. When I joined the website, the admins promised to provide one book completely for free, and after that you could start to sell yours. I waited and didn’t get anything from them. I sent emails, but no one replied. I wanted to sell my books, but the website showed error. I really don’t know what to do now. Please, share your views. Thanks.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Paperbackswapdiscrimination

      If you smoke weed, you can't read. Here are their terms:

      This Site may not be used to ship books to or from any jail, prison or correctional facility of any kind. Inmates at any jail, prison, or correctional institution are expressly prohibited from using this service. By agreeing to these Terms of Use, you acknowledge that you are not currently incarcerated in any jail, prison, or correctional facility of any kind and further agree not to allow your account to be used by any inmate at any jail, prison, or other correctional facility.

      Apparently they think every law imposed is just and anyone who breaks it should not be able to read.

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Paperbackswapstealing credits

        keep your credits used up. If you don't they will "default" them on vague pretenses.
        Someone did not like a FREE book we sent. so PBS just closed our acct & kept all the credits we had.

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          • Di
            disgruntledbypbs Apr 20, 2013

            They are rude and beligerent in email and there are a couple great book swapping sites aside from PBS. I would never use them again. I was gone for 4 months, came back tried to sign on and found my account frozen and all my credits and money GONE. I tried to get ahold of them and they sent me a very rude email. They are the worst.

            1 Votes
          • Cr
            crstarlette Aug 16, 2012

            It is absurd to assume the original poster of the complaint is the one at fault with no proof or evidence to support that assumption. Furthermore, here are PBS's terms of service, admitting that they will steal the credits and money of anyone they don't like. They will also steal your money and credits if they decide for any reason to close their site, or if you don't use their site for a year.

            National Book Swap reserves the right to immediately terminate the service and forfeit all Book Credits of any member who National Book Swap determines, in its sole discretion, has violated one or more conditions of this contract. In the event such termination occurs, National Book Swap has no obligation whatsoever to refund any portion of fees paid or to pay compensation for Book Credits forfeited or lost use of Site privileges.

            also:

            National Book Swap reserves the right to terminate service at any time without notice. In the event of service termination, Site members will not be entitled to any compensation for outstanding Book Credits, whether earned through book shipments or purchased.

            and let's not forget:

            An account may be deemed "dormant" when no items have been ordered, shipped, or purchased within any 1 year period. Dormant accounts may be closed and any accumulated PBS Money forfeited without compensation to the account holder.

            1 Votes
          • Cr
            crstarlette Aug 16, 2012

            I have found paperbackswap duplicitous in their requirements. When I received a rude message, I sent a rude reply. Because the person who sent the first message (which, I repeat, was extremely rude) complained to pbs about my rude reply, my account was canceled. They stole my credits and money, but not before sending me... a rude message. Beware. Don't talk to anyone. If someone is rude to you, ignore them (or report them so pbs can steal their money and credits). Better yet, don't support pbs. Give your money to your local public library.

            1 Votes
          • Ba
            Bathroom Reader May 06, 2012

            Somebody tried to game the system and got burned. Tsk.

            -1 Votes
          • Lo
            LovesToRead Mar 04, 2012

            Ditto, I have been sending and receiving several hundred books from PBS for over 3 years with no problem at all. Their website is great and user friendly. I have built up a good library of professional books in subjects I am interested it. Also I've found novels, mysteries, cookbooks and other light reading, and hard to find titles.

            -2 Votes

          IN THE NEWS

          Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
          If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
          One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
          A consumer site aimed at exposing unethical companies and business practices.
          ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
          You'll definitely get some directions on how customer service can best solve your problem.
          Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.