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Booking.comunauthorized credit charge

1

My credit card was charged for a non show reservation at Booking which I never made. When Booking look at the my account they can not find any reservation made but my credit card was use for the reservation [protected] at The St. Regis Saadiyat Island Resort, Abu Dhabi. Booking is unable to provide an explanation and since the resort does not want to refund they don't offer any solution. I have been a booking customer for many years and am very disappointed by their customer service and the fact that they can not find any solution with the St Regis. I am also very disappointed with the ST Regis which does not offer any solution and only mention booking. This is absolutely not customer service.

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