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Booking.comrefusal to refund

1
Z Aug 11, 2018

Made a booking through Booking.com for accommodation at Elephants Springs and Cabanas for 2 udults and 1child (15 year old)for the 9th till the 12th of August 2018. At Elephants Springs a room with a double bad was reserved meaning our 15 year old had no place to stay. There place was fully booked and therefore we were left stranded in the middle of the night. We had to find another place to stay. On the 10th we went back to get our refund as we never made use of the room which couldn't accommodate us. Both Elephants Springs and Cabanas and Booking.com refused to refund us although they could not accommodate us as per our booking. Amy at Booking.com did not help and put down the phone and the General Manager at Elephants Springs and Cabanas said he could not help and that his hands are tied. We were instead told that we will be charged although we were not accommodated. This is bad business practice.

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