Menu
Booking.com

Booking.com review: Misleading pricing

R
Author of the review
3:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My daughter and myself were looking for a property to stay in August she found one For 4 nights priced at £550.00 right on our budget, she clicked on the Property and looked at all the details, she then sent the link to me I looked and checked it was suitable, which it was. I messaged her to say go ahead and book it and within FOUR minutes the price had risen to £800.00 this is extortionate and priced out of our budget. We left it for a while then went back in still at £800.00.

I went back on to try and contact the host only to now see. WE'RE SORRY BUT THIS PROPERTY ETC, (SEE Photos attached) not taking bookings.

Again my daughter went on again and it was available to book, not knowing what was happening I requested to book and it was accepted, this is very stressful and unacceptable and false advertising. Please inform and adjust the price so we can continue with this booking.

I have found it even more stress full trying to contact you be email as you just want a booking reference to help us and because I haven't got that information I am being penalised. Please LOOK INTO THIS AS A MATTER OIF URGENCY.

It will not let me add the evidence that the property was back available?

kind regards

I Hession

Claimed loss: £250.00 the difference

Desired outcome: For the original price be reinstated

Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.

More Booking.com reviews & complaints

Booking.com - never give your credit card details to booking.com 235
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Booking.com - scam 28
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Booking.com - bad service 52
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Booking.com - to cancel hotel reservation 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Booking.com - defamatory review 49
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Booking.com - fraudulent invicing 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
0 comments
Add a comment