Booking.com review: I have not been able to complete a booking for over 24 hours using web or mobile app and numerous attempts

Sirs

I cannot speak to an agent as the number you give requires a confirmation number without which I cannot be connected further. This is now the third response to messages from Customer services. Hopeful this will lead to assistance

I am a Genius level 3 member and have been trying to complete a booking for

Private Suite in Forest Hill, Guest house

64 Elderwood Drive, M5P 1X4 Toronto, Canada

For 6 nights from Wed 26 Jun 2024.

I have never had this problem before but when I complete the credit card details it repeatedly says ‘sorry we have not been able to take your payment’ This have been happening since yesterday.

I have tried various credit cards as well and get the same message. This is becoming very frustrating. Help please

This evening I tried using the mobile app. I found that I was offered a further 10% discount for using the mobile app but again I got the message ‘sorry we have not been able to take your payment’. I have tried phoning this evening but without a booking number the call does not get past to an agent.

I need help. I have never had this issue before. Can someone please call me……or do I have to go public through social media about this