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I have booked flight tickets in business class. After few weeks I got an email that flight schedule has changed and had to check the status of my ticket. Found out that I had to cancel the flight, after having call with GOTOGATE in Partnership with booking.com customer care (+[protected]) the tickets were cancelled on 7th of May. Its almost 2 months now I haven't got the refund. I have called booking.com customer care several times but every time they have the same answer that they haven't got any response from airlines they will escalate.
Ticket 1:
Customer reference number : 40-[protected]
Amount paid : AUD5,927.92
Cancelled due to flight schedule change on 7th May
Ticket2:
Customer Reference number: 40-[protected]
Amount Paid : AUD3,687.44
Cancelled due to flight schedule change on 7th May
Have only got partial refund (3,301.64) As per Air lines policy there should be full refund and I was told over phone also before I said ok to cancel the booking while I was talking to customer care for cancellation.
