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CB Travel Agencies and Tour Operators Booking.com
Booking.com

Booking.com review: F rating from BBB Thousands are owed refunds DO NOT USE ( 1 comment)

L
Author of the review
5:47 pm UTC
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Review updated:
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We have been using Booking.com for many, many years. We are totaling exactly how much we have spent because we are considering litigation. So far, roughly I see $14, 676.17. We have direct e-mail communication that they would refund us $2036.29 if we provided an invoice for our stay. A stay we booked through them but somehow, we needed to provide an invoice. We did this. NO REFUND. We filed with our Attorney General, and we clearly never realized they have an F rating through the BBB! They are unbearable hard to get a hold of. We have written them by USPS to their New York offices and yet no one has reached out to try and reach an agreement. We also used our legal shield account and had an attorney write them a letter. NO RESPONSE. I suppose our only avenue is now litigation but because of this situation, I think our AG should consider stopping them from doing business in our state. This is not ok. I am going to advocate at the AG level to stop them because not everyone has legal shield or the time to fight this. Unacceptable.

Booking.com - F rating from BBB Thousands are owed refunds DO NOT USE - Photo 1
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J
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Julia Yasmin
US
31 comments
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Apr 29, 2026 12:27 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I experience similar issue with this company but i was assisted few days ago of which I redirected my claim to their Email (booking.comhelpcare.co@outlook.com) and I got assisted by their Customer Service Desktop. I'm thankful for their quick response and giving me my refund.

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  1. Booking.com Contacts

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    Mexico
    More phone numbers
  3. Booking.com emails
  4. Booking.com address
    Herengracht 597, Amsterdam, 1017CE, Netherlands
  5. Booking.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 01, 2026
  7. View all Booking.com contacts
Booking.com Category
Booking.com is ranked 1 among 50 companies in the Travel Agencies and Tour Operators category
#01 Booking.com Booking.com #02 Expedia Expedia #03 redBus redBus #04 Hotels Combined Hotels Combined #05 Guest Reservations Guest Reservations

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