SUBMIT A COMPLAINT

Booking.com / website

United States

I booked 2 reservations through booking.com and needed to confirm with the hotel (I had selected to pre-pay and the hotel hasn't charged my card yet - after 2 weeks). I didn't have my reservation # on me, so I wanted to look at my bookings online. The booking.com website won't let me sign in - it just gives me a blank screen. I tried FireFox, IE and Chrome. I tried private browsing with the same result. In the meantime, the hotel found one of my reservations, but can't find the other one and they can't help me without that reservation number. This system sucks. From now on, I'm just going to call the hotel directly. If I have to pay more, at least I'll have a confirmed reservation in hand.

Ce
Mar 14, 2019

Post your comment