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CB Furniture Stores Bob's Discount Furniture Complaints #82-101
Bob's Discount Furniture

Bob's Discount Furniture review: Mattress and foundation

K
Author of the review
9:03 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

1-18-21 I talked to Melanie about my Mattress that it had a sag, she told me I had to take my own pictures and sent me a link to do so. I did this, this was due to covid, I did not get feed back so I called again, the next person I talked to send now they are sending a tech out! He came out on 1-27-21 This mattress was 3.5-4inches deep and the foundation was 3-5 inches longer than mattress. The lady told me everything is all set and I have a month to replace. Then Glenis the sales person called me and told me she would help me find a new Mattress, and I said box spring too, she said there was no credit for box spring! I called customer service and spoke to Camel, she told me not a problem and said I had a $299 credit for foundation! I went in to the store 1-30-21 and told me again there was no credit so I went home and called again! Now there is No record of any credit for foundation! I have talked to Fatima who hung up on me, that is the second person who hung up on me, I talked to Carla, Spencer, Won, Alex Katlynn. No one could help me I had to repeat my self and spend hours on hold, as I told them this is the third time I had to replace faultily mattress and foundation and do not understand why I can not get a new foundation? Or why I wasn't told that from day one!

Desired outcome: credit for foundation, Like I was told!

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  1. Bob's Discount Furniture Contacts

  2. Bob's Discount Furniture phone numbers
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    Customer Service
    +1 (860) 474-1000
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    Support
    +1 (209) 929-0840
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    428 Tolland Turnpike, Manchester, Connecticut, 06042, United States
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    Aug 03, 2026
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