In November we ordered a livingroom set. It was due to come in within 6-8 weeks. Went to the store 5 weeks later and paid the balance. I asked then when it would be delivered and found out it would not be in until the middle of January. I was mad they did not call and let me know. I talked to our salesman Don 5 minutes later and he didn't believe it. He went on his computer and then told me the set would not be in until the end of February. Big difference in time. Talked to my husband and we decided to change sets. My husband is a retired contractor. He measured the downstairs for me and I brought the measurement with me to Bob's. Their sales person Rose then helped me. She measured everything to make sure it would fit through the door. She said the couch was only 36inches wide. Along comes delivery day. The loveseat is 41 inches wide and the couch in 44 inches wide. The couch has to be returned. We ordered another loveseat to be delivered that week. I spoke with their sales person Jamie. He said I would get a $53.00 refund and the check would be sent in the mail. That beings us to today(12/28/09). It's been over 10 days and no check. I just got off the phone and was informed that in order to receive the check Jamie had to request it from customer service which he did not do. Even after all this we were still going to get one more chair that matched the set. I was told that we could not just come in and pick up the chair in Orange. We would have to have it delivered and pay another delivery charge or we could go pick it up in Norwich(45 minutes from us) and not be charged for delivery. You would think that after all these screw ups that they would do something to correct all their mistakes. I would not recommend anyone to purchase anything from Bob's in Orange, Ct. since they no clue on how to conduct business. Nor do they have proper business ethics. Linda Miller
The complaint has been investigated and resolved to the customer’s satisfaction.