I purchased this item in Dec. 21 under their AcceptanceNow Finance. I was scheduled to finish paying off the item in March 22. Realized in May 22 that my account is still being deducted. I called to stop the deductions and was told to stop I would have to return the item. I agreed since I do not want to continue to pay. They have been unable to schedule within their company to pick up the item and still expects for me to continue to pay. I have been talking to their reps almost every 2-3 weeks and still no one has come. I offered to drop the item off and was told I cannot. They told me that my local RentACenter will have to do the pick up, I went there and they told me they are too busy to do the pick up. I have asked for months for the item to be returned and I have canceled the account in order to stop deductions from coming out of my account and now Bobs has put my account into collections and are reporting derogatory on my credit report. Please help.
Desired outcome: Please have item picked up and my credit be restored.