BMW / Bayerische Motoren Werke
reviews and complaints

I have a 2012 BMW X5 and the rims are always black and dirty. I took it into my local dealer on Dixie Road in Mississauga and was told there is nothing can be done as the brake pads are made to release the black power and the rims will always be nasty. Also I have a Samsung Note Edge phone that I just brouht and was also told that it can note be paired with the bluetooth as BMW doesnt support or have the updated system to make it work. Why pay $90, 000 for a vehicle that your phone can not pair to and have to drive around with fifty rims. Help... Janet P

i have a 2008 Z4 convertible with an electronic roof mechanism. The problem I am encountering is that the roof retracts into a separate chamber that has not been designed to evacuate the water that accumulates when it rains. So what happens is that the roof motor sits in water and corrodes over time. The repairs are about two thousand dollars each time since it is extremely labour intensive to remove the roof and get to the motor. This is the second instance where I have run into this problem and the roof retraction has failed. BMW are aware this is a known problem with multiple failures each year however are unwilling to reengineer and find a permanent fix to the problem.

2007 x3 BMW M package..
1) Drive Train noise that cannot be resolved, is not passed off as normal for the vehicle... as a mechanic my self,
these is a design flaw somewhere and BMW will not fess up to it... I see many people having the same problem with these x-drives mostly around [protected] x3 along with other BMW's using the same drivetrain.
Many are subjected to expensive Transfer case, rear and front differential repairs that do not solve the problem.
I have done everything including tires too... and now "its normal for BMW"... no its not! there is a problem... just like the poorly manufactured cylinder head for the N52 engines, and BMW will sell you a head at a discounted rate to help you fix the problem... but no help with drivetrain issues.
2) The transmission is also an issue, software does shift more than normal, and is used to slow vehicle down a bit more and earlier shifting points than most cars.. my transmission with about 83, 000 miles shifts worst than my 'Dad's' 2004 Mazda with over 200, 000 miles!. This transmission (6 speed) is used in other vehicles and doesn't have the problems that BMW has had with them.. and I have seen many posts and spoken to BMW mechanics on the issues and its all because of the BMW software for the tranny. Most cases, when a customer complains initially when the shifting becomes hard and snappy, they adjust the software once, and then the next step is for the consumer to replace the transmission for $12, 000.

So known problems for this vehicle, all stemming form the manufacturer are.. poorly designed Cylinder heads, Transfer case issues, rear differential issues and transmission issues.
Everything has been serviced as per manufacturers recommendations. BMW says never to service the transmission, and at my 83, 000 miles I have replaced the transmission filter and fluids to try extend it life!.

My car now has 89, 000 miles and the differential sounds like its gonna give up soon with clunking,
Transfer case has been repaired at-least twice, no one can find where the whinning gear meshing sound louder on deceleration at the most common speed of about 34-40 mph and a higher pitch at about 65 mph.. no sound at any other speeds... just at the most common speed...

It would appear that there is an issue with the manufacturing of the gears either in the differential or transmission too.
You pay so much for this car, and as per their logo and advertised expectations, you expect quality. this is my second BMW, and had no problems for 10 years.. Why wont anyone do anything about this poor representation of their product? its like throwing money at BMW! we expect them to at least fess up to these issues and help us drive the car we expected to get... and stand by their name and product.

1) Seller told me via email that back tires had "9/32 & 10/32" tire tread (exact quote from their email), my pre-inspection inspector said the tires had no damage, but did not list tread depth on the report, so I accepted the seller's measurement. When I got the Texas state inspection the shop told me rear tires are 3/32 & 4/32! That's the difference between a new tire and a tire that needs to be replaced! 2 run flats on a BMW are about $1000.

2) I specifically asked the seller: "Can you please tell me if there are any external or internal defects (scratches, chips, tears, etc)?" Seller specifically said, and I quote: "There are no chips scratches or imperfections on the vehicle. There are only 44 k miles. I promise if you purchase it you will be more than satisfied.". Well that is not true at all. I completely understand that a used car will have issues like rock chips, etc. But - what I found after the car was delivered will cost a lot of money to resolve. There is a large yellow stain on the drivers front seat back, looks like someone ruined the leather by using the wrong product. It has discolored the leather which now has to be re-dyed. My pre-inspector missed this because in daylight it is difficult to see, but the dealer should have disclosed it, and based on emails I believe they knew about it are now just claiming the inspector should have told me about it. While that is true, it does not excuse the fact that they lied to me about it. If they try to claim they did not know about it either - then buyer beware, they are not properly inspecting their own cars. The pictures I have personally taken clearly show the issue. If re-dying does not correct the issue the seat back will need to be replaced.

3) the old "as-is" game & ebay.
I attempted to allow the seller to make any kind of offer to resolve this, and at first they appeared to accept responsibility and even asked me to send them what I thought would be fair - which I did. Rather than counteroffer what I asked for, they simply told me to contact the inspection company. The problem here is that they lied to me about some very expensive issues and yes this is an "As-is" sale, but to me, "as is" also includes specific answers and measurements given by a seller.
Now here's the best part (or worst) - after the seller has been reluctant to offer any resolution, I decided to place a negative feedback review on the sellers ebay transaction. I stated only the facts, nothing considered inappropriate for an ebay review - just my honest dissatisfaction. Rather than the seller attempt to resolve the issues, they have, instead, reported to ebay that I did not make a payment for the item and had eBay cancel the item - which deleted my negative feedback! Of coarse I did pay in full for the vehicle, or they would have never shipped it. Chase bank shows the check as cleared. It is clear to me, also based on other BBB, Yelp, and cars.com reviews, that the seller is using this method to keep a "100%" seller. That is fraud. Not only does ebay view this as an attempt to afford proper selling fess, but they are unfairly trying to forge their rating. The seller has still not offered to resolve any issues with this vehicle.

- This could have been an otherwise excellent transaction, but it the seller won't play fair - others should be made aware of it.

I have attempted to negotiate with the seller, they have not offered anything thus far. The costs of tires to be replaced (Aprox $1000), and the leather of the drivers seat to be replaced ($1350). I have offered to accept funds in the amount of $1250 for both issues which included repair in place of replacement of the leather, the seller only refers me to the inspection company.

(bad customer service) i'm a very angry, disappointed, humiliated etc.
On the 11/12/2014 I took my car for service to club motors fountains. later they called that the car is ready for collection I told them that I knock off at 16:00 they said they will send the driver to collect me and their arrive 45 minutes later after I knocked off. when we get to the dealer I made the payments of r 5409.05 and I went out to take my car when I open the car it was dirty and I was charged I called the service advisor to come and see and he find that is true and he call the personnel responsible for that dept. and it was arranged that I have to bring it again the following monday I took it back the same happened about collecting the car when I get there the was clean but the brakes were making noise on my way home but unfortunately the service advisor who was helping was not available on that day and when I got home I checked the service it was not stamped on the 17/12/2014 I went there for the stamp and the lady by the regina stamped the book for me but she back dated the stamped date to 11/12/2014. on the 8/01/2015 I send timothy the e-mail that i'm not happy about the car then he said I can bring it the following day, the following day I took it there and left with him as discussed my car didn't have any water leak what so ever when I live it at club motors but when I went to collect the car when I start the car there was a water light I went back to call timothy when he came he saw that yes there was a water light he took the car back to the workshop to fill the water then he gave me the car I drove off before I get home there was a water light again meaning my car was leaking water all the way from them. on monday I drove it but carry liters of water in the car because it was leaking and start boiling I was very frustrated fortunately it was driveable until I get to club motors I complain about to timothy and he said I must live it and they will check it but they are going to charge after diagnosing what cause the leak I told him why do they have to charge because they are the ones who broke my car he said no that's it works then they charge me r6738.28 again for their fault. please assist I trusted club motors but now I even regret why I took my car to them to break it I paid more than r12000 for nothing because even now my car is not fine I regret big time because my car didn't have all those problem before I took it to them now I have the car that I don't even trust but I paid so much

BMW Car Complaint
Transmission faulty with my BMW auto. Egypt Cairo - Thursday, 1 January 2015

I am a Professor in Faculty of Engineering Cairo University, I have 320i 2008 BMW (Motor: 777T145 Body: 81754), its kilometers is 86727 kilometers, i always did my service regularly in the dealership at due time, and the car is well maintained and I had no complain about the car sicne I got it and that is why I chose a BMW car as it has a very trusty reputation.
But suddenly when I was going out of my work at Cairo university I started the car and got this very strange warring in my screen saying "transmission faulty drive moderately continue your trip and contact BMW service". And what a nice start for the new year .
I contacted the emergency BMW service and knew that they are in holiday till Sunday 4 /1/2015 . So I parked the car and will send it to the nearest BMW service on Sunday, but I am still on chock as how come there is a problem with the transmission specially with a trusted car like BMW. I bought this car because I did not want be in this situation and here it comes what a nice situation in front of my students.
I hope you will give some attention to this matter and certainly I will come back to you as I find more information out this from your Bavarian group in Egypt.
In all cases I expect you consider the good well concept as I have nothing to do with your transmission faulty.
Hope to hear from you soon,
Prof, amr el halafawy
Amro.mostafa.h.@gmail.com
[protected]

Motor: 777T145
Body: 81754

Looked at pre-owned bmw's at dealership (hansel bmw) in talking with salesman car was way over blue book, but he assured me it will go through full inspection from their master mechanics and that was worth an extra 5000$ not to have to worry about mechanical issues, we were also promised a list of what was done to the car in their inspection. also promised it would be detailed and had a few chips in paint on one side, those were promised to be touched up. (i had paid cash for the car / 2007 328i) when I picked up the car it had not been detailed or paint chips fixed. also no list! 2 days after having car my service engine light comes on, so I call them, by the service light coming on that tells me it was not serviced. they had put new tires that was agreed upon and gave it to me. we were told that the list we were promised could not be given due to liability issues. it took 2 weeks to get the car in for the service light. (i also had paid cash for the car, so no rush to help this matter) after having to drop off at 7:30 in morning. I picked car up and had 2 vacume leakes that they fixed and also the tire pressure was checked, (brand new tires) that was just paper filler on work order. and still not gone through as promised. just enough to get light turned off. I then sent email to my sales person stating how unsatisfied with the situation and that it was unexceptable to promise customers services that were not done. I then get a call from manager and wanted to know what could be done to fix this. I wanted my money back! that was not an option after I was locked into a contract, they already had their money, in full! so they were willing to let me get something else and of course had to spend more money. manager said they were going to work with me on price other car was 2000 more he said he would knock off 200.00. I had received a coupon for a 1 time 500.00 off a used vehicle, when I presented it they said they would have to include the 200 he already gave me off price as part of 500.00. it has been a horrible ordeal buying from a dealership not to mention the inconvienence of the back and forth and getting rides and taking off work early to get this done. I will never recomend this place, and if anyone is going to buy there be warned about their work ethics. i'm sure they are good dealerships out there, just not this one. the only thing that would have made thing right with me was to give me my money back! they were unwilling to do so.

I am writing this complaint out of severe disappointment. I ordered a 2011 bmw 328xi and last year had to have the drivers seat leather cover replaced as it was worn on the side due to the seat belt. Just noticed today, that the seat is worn again and it has only been a year. I think it may be a misalignment issue with the seat and seatbelt or something. I have owned several vehicles of different makes (chevrolet, ford, chrysler and volvo) all of which had leather and I owned them for 8-10 years and NOT ONCE did the leather seats wear as bad as this bmw has. Severely disappointed .

I decided to purchase a vehicle from your Laurel, Maryland store on May 1, 2014- I have had the opportunityto drive this vehicle a total of 3 times.. It has been in the BMW repair shop
and CarMax.. When asked to extend the warranty on this vehicle your Customer
Relations Department declined the offer... We have made our first monthly car
payment and the car is currently in the shop with a new engine problem... I
find it disheartening that CarMax has failed to accommodate it’s customers.. We
are wondering who is willing to take accountability for the issues that we have
Continued to endure with this 2011 BMW- 535I... CarMax and it’s Customer
Relations Agent in Richmond, Virginia came across rude and identifying his
company as being accommodating and non-apologetic...

We will take this to the Media and all persons who’s willing to listen – including Capitol One
who chose to Finance this vehicle.. It saddens me that CarMax has identified their
business as one of Quality—we have failed to see this dealing with your
Richmond, Virginia office .

If a car is on your website to sell, it should’ve been thoroughly inspected before sold and commission
collected.. I expect CarMax to do something about my family and I being
inconvenienced because of the lack of care from your Organization.. My
conversation with your employee from the Richmond, Va office should learn the
meaning of, ‘The customer is always RIGHT’… and ‘CUSTOMER Service’.. It has
been a horrific experience and purchasing a vehicle should be a joyous moment,
but this has been everything except joyful and CarMax should be ashamed!

While driving my newly purchased used 2004 bmw 525i home from the dealership (Queen city auto sales, [protected]) on 02/21/2014 I noticed that the car was hesitating and that there was a smell of gas/oil. I called them immediately and was told the car was too low on gas; that I was paranoid and the smell was due to car sitting in back of dealership. Within the same week the car was shaking and big clouds of white smoke were coming out the back filling up the parking lot. I informed mohammed of the continuing issues and of the & ldquo;check engine/check control” messages being displayed. The owner, mohamed said not to worry about anything, he would take care of me like a sister and that no matter how much or how little I paid for a car, I have the right to have a car that runs well. I said I just don’t want to be taken advantage of.

They sent me to alex [protected]) , the guy who works on all their cars and told me he would fix the car. The car was towed to alex on 03/13/2014 and I was charged $450.00 ($70.00 for towing) , which I gave to sam in the dealership. Alex told them I worry too much. I was told that the repairs were completed on 04/02/2014. I was not given a written estimate before the work was done. Neither was I given a breakdown of the charges at the time that I paid the repair bill. I asked alex to fax the invoice to the dealership. He told me to come by and pick it up and he would explain everything to me.

Within one week of picking up the car it started to exhibit the exact same issues. I asked alex what the warranty on his work was and he said one year. He also said I could take him to court if I wanted to. Later, I left 2 or 3 messages for alex trying to coordinate a time to drop the car off to be repaired again, because I work two jobs, but, have not yet received a return call. Finally, I left a message for mohamed to give me alex’s last name and business name. I have not received an email or return call. I called my auto insurance company to make sure I had road-side assistance coverage because the car seemed like it would cut off at any moment.

Queen city has opened a new location on independence blvd. I mention this because alex said to me that he does a lot of work for queen city auto sales. They want him to get the cars in and out quickly. They want him to fix only obvious issues that the customer cares most about and can check quickly - like the radio and heat/air.

I have audio, video, pictorial, and email proof.

I responded to the "[protected]@gmail.com on April 16, 2014., These are the names involved in this scam.under BMW255. 1256003/23. The names are as follows: Donald K. Zirger at Star Track Express Courier Company, johnson-julius cristal, the "financier"phone +[protected]. contact person at the delivery co is Gary Smith, I was told to open an account at the bank because the information I gave them to my OTHER account was not the one they requested.
Donald K. Zirger is at +[protected]. [protected]@outlook.com
[protected]@56788.com said the check amount was $1, 500, 000.00 Shipping fees $2, 221.25 USD Gary Smith dispatch
The BMW person offering the new car and money is Mr. Parks Raymond.
I gave them all of my banking information (to both banks) and only when they asked for my social security number did I freeze the venture. Please find these names in any of your records and inform me if this was indeed a scam. Thank you, Janet Mulkey [protected]@gmail.com [protected] I am not mad, just very very sad. The BMW was described to me in detail and I thought I could hear the motor purring. What a deal!

My car was given 'two year service' at Westerly, Exeter. Before that the car was a pleasure to drive. Since 16th September when a two year service was carried out I have had nothing but problems. loss of power, accusations of poor driving, also confusing details given. On the 20th October I had to call for help my car simply stopped. I had another problem on the 5th February called for help told to take it to Westerly to have it checked. I was told that until the problem showed up then I would have to accept that I would have more problems! I refused to accept this and was then told me that the clutched had been tightened.

I did contact the workship saying the I would contact BMW about my car. They then carried out another check and found that the brake was not releasing therefore causing more problems. I could continue with this problem but having written to BMW myself detailing what has happened and getting no response I feel that possibly I may get some advice from you. I bought the car in 2010 and have had problems since 2012

The mileage is 3391. I have driven for over 40 years and have never ever had a car breakdown ever during that time.

Utterly Disgusted with BMW SMG South Africa...

2012 BMW 1 series was involved in an accident and has been left at the SMG Repair Centre Briardene on the 13 December 2013 and up to this day, I do not have my vehicle back. I have now declined repairs on the vehicle 4 times due to bad workmanship on paint and overall repairs.
I met with the manager of the repair centre last week. Selvan advised that when I arrive, he will have a 40 point check done and a quality assurance certificate to state that everything is 100%. Nothing was produced and furthermore Upon inspection, we found the following:

Wrong Sealers being used on finishes
Further Damage to the new replacement fender and wheel arch.
Wrong welding techniques used with regards to overall repairs
Sealers not being used in other major areas
Prima not applied to key areas of the repair
Forced and damage signs to repaired areas which are under panels (trying to cover up/ hide damages)
No signs of factory finishes (spot welding)
The list still goes on…..

All the above mentioned was stipulated to the manager and part of his team by myself and a professional repairer whereby no one could answer to FACTS and EVIDENCE present on my vehicle.

I am utterly disappointed with the workmanship and dishonesty of the BMW Briardene Team and further more: Fraudulent Misrepresentation of workmanship

How many vehicles have left Briardene SMG without proper checks being done as customers think they have peace of mind.

I am highly disappointed with the integrity of staff and workmanship of trained individuals.

Duration to date for repairs= 4 months 6 days and now they want to do repairs for the 5th time... Appauling

Steven Goodall
VIN WBA1A12030E689181
Ph. [protected]
Ph. [protected]
Email [protected]@gmail.com

I had bought a BMW X 5 in Jan 2012 from Al Naghi Motors, in Jan 14 i noticed that the tyres are chipping out and have uneven wear. I complaint to the service center and got the answer "there is no indicator or alarm that tells u that u have a prob with alignment" that explained the uneven wear but what about chipping, well they had no answer. After a lot of push they took the car in to check and came back with a report from the tyre vendor that this is normal and the chipping is due to driving on rough road. At this point I would like to inform that my car had done 22000 kms and my daily run with car is between office and home where my office is in proper city location and the route from my office to home is one of the main roads in Jeddah. I had sent a complaint to customer service of BMW and all I get is that we have sent your complaint to technical dept and would come back to you.
To change the tyres it would be anything between 15000 to 20, 000 Saudi Riyals which is absolutely bizarre. Can someone help

My BMW X1 Diesel, after a hydro-static lock was taken to the only service center available in Kerala at Cochin on 26th June. After 1 month, they gave a rough estimate costing around 5 lakhs with an indication that the actual cost may go to higher side and I was asked to remit Rs 3 Lacs as advance. Till date the repairs are not attended. It is kept idle on an open yard for the last 4 months. My request to exchange it with a new one under buy- back scheme is also not entertained by them or by BMWIndia corporate office at Gurgauon. They have a deaf ear attitude, except giving a cosmetic reply. Even if they do the repairs at very high cost and make it in running condition, due to the negligent attitude in handling the diesel vehicle, my recurring expenditure will be very high. My apprehension is (1) if they had repaired the damages due to water-lock soon after the incident, the expenditure of changing machine parts due to rust could have been minimal. And (2) by discarding the vehicle under rains & sun for 4 months must have caused damages to many parts of my car and even if they repair it at a very high cost, these damages will increase my regular service cost like anything.
Kindly advise me where shall approach for redressing my grievences? Would any automobile engineer reply me the damages that might have happened in keeping the diesel engine car for a long time of 4 months in open air subjected to heavy rains & sun.
Kurup.K.M
Mob: +[protected]. [protected]@email.com

Hi, Please view emails that I have discussed below with BMW "Top being the latest and below being the first email sent" I have not gotten satisfaction till date as I have taken my vehicle in for the 4th time at BMW Service Centre. Please assist

From: Dalven Maistry - Business Connexion
Sent: Thursday, September 26, 2013 11:26 AM
To: 'Kenny.[protected]@partner.bmw.co.za'; Lawrence.[protected]@partner.bmw.co.za; kobus.[protected]@bmwdealer.co.za
Cc: deven.[protected]@bmwdealer.co.za; sagaree.[protected]@bmwdealer.co.za
Subject: RE: Terrible Service BMW Auto Umlanga ( Responce required)

To whom this may concern,

It is either something wrong with you guys or you guys do not read email. I am absolutely discussed with the customer service I am receiving.

I mentioned that the fault on the vehicle occurred before the warranty can end on the vehicle. An email was sent to Sagaree at sagaree.[protected]@bmwdealer.co.za, when the vehicle was still under warranty and if you confirm with Sagaree her emails crashed in the past, you should have an Achieve system to back date emails…………. these errors where reported before warranty could end and Auto Umhlanga confirmed this will still be covered even if Warranty ends.

Is this how BMW works, where every agent that finds a rust spot, stats industrial fall outs, So if they are industrial fall outs why is the spots inside the door(Drivers side next to speaker) Will I open the door and someone is welding above, how can that get inside the vehicle. You people need to start taking this seriously and not taking Auto Umhlanga’s word “Industrial Fall outs”.

This is always a case when you take a vehicle in for a service, You cannot find the fault.

This is the 4th time my vehicle went in and only now the oil light goes off. I still cannot park my vehicle on a incline, the vehicle still rolls.( Next will be the 5th time in one month to take my vehicle in)
When testing the suspension why do they not put someone in the rear off the vehicle to experience what the customer is stating.

If I do not get confirmation that this will be sorted out and continue to be manipulated in this manner I will be taking this further.

Kind Regards

Dalven Maistry
Customer Engineer
GSMC KZN
T +[protected] [Ext: 9703]
Wbcx.mobi / www.bcx.co.za

This email and its contents are subject to the Business Connexion (Pty) Ltd. Email legal notice http://www.bcx.co.za/disclaimer.htm

From: Kenny.[protected]@partner.bmw.co.za [mailto:Kenny.[protected]@partner.bmw.co.za]
Sent: Thursday, September 26, 2013 8:03 AM
To: Dalven Maistry - Business Connexion; Lawrence.[protected]@partner.bmw.co.za
Cc: kobus.[protected]@bmwdealer.co.za; deven.[protected]@bmwdealer.co.za
Subject: RE: Terrible Service BMW Auto Umlanga ( Responce required)

Good day Mr Maistry

Thank you again for your email.

As per report from the repairing dealer, the dealer can’t fault the vehicle and as such they can’t replace or repair anything on the vehicle.

Secondly regarding the Rust spots, that again was checked and as per report and from pictures sent to our experts, it is not paint defect but some kind external (industrial work).

Lastly the cracking noises are only covered in the first 2 years (warranty period). And no aftermarket fitment is allowed, if fitted from a non approved fitment centre.

BMW (South Africa) (Pty) Ltd

Mr. Kenny Banda
Customer Service Specialist
Dept Code: ZA/BA-62
1 Bavaria Road Ranjes Park, Midrand
P.O Box 2955, Pretoria 0001
Phone: [protected]
Fax: [protected]
Mail: Kenny.[protected]@partner.bmw.co.za
Web: http://www.bmw.co.za/
Facebook: https://www.facebook.com/BMWSA
Twitter: https://twitter.com/BMW_SA
-----------------------------------------------------
Registration number 1960/000196/07
This e-mail and its contents are subject to the BMW (South Africa)(Pty) Ltd
Email Legal notice and information available at
http://www.bmw.co.za/legal/directorsnotice.asp

H G Krüger * (Chairman), B Donauer * (Managing), J A Antela Martinez ** (Sales and Marketing),
D W Blue *** (Finance & IT), Dr. J P Fegbeutel * (Legal Services), WHJ Bause * (Technical & Logistics),
N C Khambula (Human Resources), Z D Radebe (Business Relations Sub-Saharan Africa),
W Luhabe (Non-Executive), M S Phalatse (Non-Executive)
* German ** Spanish *** New Zealander
-----------------------------------------------------

From: Dalven Maistry - Business Connexion [mailto:Dalven.[protected]@bcx.co.za]
Sent: 25 September 2013 05:11 PM
To: Banda Kenny, (Kenny.[protected]@partner.bmw.co.za); Titus Lawrence, (lawrence.[protected]@partner.bmw.co.za)
Cc: LOUW KOBUS (Auto Umhlanga)
Subject: RE: Terrible Service BMW Auto Umlanga ( Responce required)

Hi Gents,

As you are aware that I have booked my vehicle in today and have picked up the vehicle as well.

These issues below are still not sorted out.

1. We have advised BMW of the rough ride that we receive from our Vehicle and that the shocks needs to be changed, the assistance that we get from BMW every time and from every consultant is that we have Run Flats and the ride will always be hard, considering that the past 85000k the shock have not been changed and I have driven many 1 series and the ride has deteriorated( Keep in mind the vehicle is under Motor Plan). Issue not resolved.
2. Secondly the vehicle has rust spots on boot and inside panel on drivers door below tweeter. So far every time we took the vehicle in we have spoken to different consultants and once again they all say the vehicle was under industrial work( Sparks from welding) as if they were trained to say that. I do not live and work in an industrial environment and why would I park my vehicle “My BMW” under construction work.
3. Thirdly the rear back seat near the wheel has a cracking noise on body when seated in the rear next to the door, whilst driving, which we was advised by Shalona “An agent from Auto Umhlanga “that the vehicle is under warranty and the rust spots and cracking noise in rear will be covered” if the it gets any worst.

Point 2 and 3 was discussed with Auto Umhlanga before warranty could end and was advised that it will be covered later on even if warranty ends. (Why am I getting a negative response now)
Please take note I have a 5 month old baby, and if knowing this is the ride I am going to get with the vehicle and silly excuses are made up just to not repair the vehicle, I should have just went to Toyota or (Mercedes) and purchased a standard vehicle with a smoother ride.

All I need is the vehicle to be sorted out because I am going to keep the vehicle and if I take out an extended motor plan I know my future checks will follow decently.

On the attachment point 3 (Sound system fitted in boot) – This was installed after fault was reported and, no cables cut from vehicle, extended extension from speaker. This was also installed after Deven Ramgobeen – After Sales Consultant had advised the vehicle motor plan will not be affected. (Amp only connected no sub as yet)

Kind Regards

Dalven Maistry
Customer Engineer
GSMC KZN
T +[protected] [Ext: 9703]
Wbcx.mobi / www.bcx.co.za

This email and its contents are subject to the Business Connexion (Pty) Ltd. Email legal notice http://www.bcx.co.za/disclaimer.htm

From: Kenny.[protected]@partner.bmw.co.za [mailto:Kenny.[protected]@partner.bmw.co.za]
Sent: Thursday, September 12, 2013 3:25 PM
To: Dalven Maistry - Business Connexion; Lawrence.[protected]@partner.bmw.co.za
Cc: kobus.[protected]@bmwdealer.co.za
Subject: RE: Terrible Service BMW Auto Umlanga ( Responce required)

Good day Mr Maistry

We can only provide a loan car after diagnosis of the vehicle and it is subject to availability from the dealers side, as your vehicle is way out of parameters(out of the 2 year warranty period).

BMW (South Africa) (Pty) Ltd

Mr. Kenny Banda
Customer Service Specialist
Dept Code: ZA/BA-62
1 Bavaria Road Ranjes Park, Midrand
P.O Box 2955, Pretoria 0001
Phone: [protected]
Fax: [protected]
Mail: Kenny.[protected]@partner.bmw.co.za
Web: http://www.bmw.co.za/
Facebook: https://www.facebook.com/BMWSA
Twitter: https://twitter.com/BMW_SA
-----------------------------------------------------
Registration number 1960/000196/07
This e-mail and its contents are subject to the BMW (South Africa)(Pty) Ltd
Email Legal notice and information available at
http://www.bmw.co.za/legal/directorsnotice.asp

H G Krüger * (Chairman), B Donauer * (Managing), J A Antela Martinez ** (Sales and Marketing),
D W Blue *** (Finance & IT), Dr. J P Fegbeutel * (Legal Services), WHJ Bause * (Technical & Logistics),
N C Khambula (Human Resources), Z D Radebe (Business Relations Sub-Saharan Africa),
W Luhabe (Non-Executive), M S Phalatse (Non-Executive)
* German ** Spanish *** New Zealander
-----------------------------------------------------

From: Dalven Maistry - Business Connexion [mailto:Dalven.[protected]@bcx.co.za]
Sent: 12 September 2013 03:21 PM
To: Banda Kenny, (Kenny.[protected]@partner.bmw.co.za); Titus Lawrence, (lawrence.[protected]@partner.bmw.co.za)
Cc: LOUW KOBUS (Auto Umhlanga)
Subject: RE: Terrible Service BMW Auto Umlanga ( Responce required)

Hi Kenny,

Can I please have a courtesy vehicle supplied as I need another vehicle, and cannot take time off from work.

Kind Regards

Dalven Maistry
Customer Engineer
GSMC KZN
T +[protected] [Ext: 9703]
Wbcx.mobi / www.bcx.co.za

This email and its contents are subject to the Business Connexion (Pty) Ltd. Email legal notice http://www.bcx.co.za/disclaimer.htm

From: Kenny.[protected]@partner.bmw.co.za [mailto:Kenny.[protected]@partner.bmw.co.za]
Sent: Thursday, September 12, 2013 3:16 PM
To: Dalven Maistry - Business Connexion; Lawrence.[protected]@partner.bmw.co.za
Cc: kobus.[protected]@bmwdealer.co.za
Subject: RE: Terrible Service BMW Auto Umlanga ( Responce required)

Hi Lawrence

Please book in this vehicle so that it can be checked thoroughly.

BMW (South Africa) (Pty) Ltd

Mr. Kenny Banda
Customer Service Specialist
Dept Code: ZA/BA-62
1 Bavaria Road Ranjes Park, Midrand
P.O Box 2955, Pretoria 0001
Phone: [protected]
Fax: [protected]
Mail: Kenny.[protected]@partner.bmw.co.za
Web: http://www.bmw.co.za/
Facebook: https://www.facebook.com/BMWSA
Twitter: https://twitter.com/BMW_SA
-----------------------------------------------------
Registration number 1960/000196/07
This e-mail and its contents are subject to the BMW (South Africa)(Pty) Ltd
Email Legal notice and information available at
http://www.bmw.co.za/legal/directorsnotice.asp

H G Krüger * (Chairman), B Donauer * (Managing), J A Antela Martinez ** (Sales and Marketing),
D W Blue *** (Finance & IT), Dr. J P Fegbeutel * (Legal Services), WHJ Bause * (Technical & Logistics),
N C Khambula (Human Resources), Z D Radebe (Business Relations Sub-Saharan Africa),
W Luhabe (Non-Executive), M S Phalatse (Non-Executive)
* German ** Spanish *** New Zealander
-----------------------------------------------------

From: Dalven Maistry - Business Connexion [mailto:Dalven.[protected]@bcx.co.za]
Sent: 12 September 2013 03:04 PM
To: Titus Lawrence, (lawrence.[protected]@partner.bmw.co.za); Banda Kenny, (Kenny.[protected]@partner.bmw.co.za)
Subject: RE: Terrible Service BMW Auto Umlanga ( Responce required)

Hi Lawrence,

Thank you finally for your response. Did you not read my email before attending to me.

Problems still to be sorted out.

1. Oil Light still comes on – for the 4th time
2. Squeaks from vehicle when hand break is pulled up and pressure is pounced up and down vehicle. (Drivers side back)
3. Body creasing noise Rear left, inside car, when passenger sits in vehicle(Whilst driving over many bumps)
4. Front of vehicle both wheels when going over bump does not make pressure noise from shocks but a knock. Shocks needs to be changed although vehicle has run flats.

Kind Regards

Dalven Maistry
Customer Engineer
GSMC KZN
T +[protected] [Ext: 9703]
Wbcx.mobi / www.bcx.co.za

This email and its contents are subject to the Business Connexion (Pty) Ltd. Email legal notice http://www.bcx.co.za/disclaimer.htm

From: Lawrence.[protected]@partner.bmw.co.za [mailto:Lawrence.[protected]@partner.bmw.co.za]
Sent: Thursday, September 12, 2013 2:00 PM
To: Dalven Maistry - Business Connexion; Kenny.[protected]@partner.bmw.co.za
Subject: RE: Terrible Service BMW Auto Umlanga ( Responce required)
Importance: High

Good day Mr Maistry,

Sorry for the delay in response.

I investigated the matter with the dealer and they confirmed that the vehicle was there recently at the dealer for the concerns highlighted by yourself and they could not fault anything .they have done extensive tests and the vehicle was returned to you and they have not heard anything from yourself .Please could you confirm what is still outstanding so that we can address with the dealer.

Kind regards

Mr Lawrence Titus
Specialist: Customer Service
Dept Code: ZA-BA-62
BMW (South Africa) (Pty) Ltd
1 Bavaria road
P.O Box 2955, Pretoria 0001
Phone: +[protected]
Fax: [protected]
Mail: Lawrence.[protected]@partner.bmw.co.za
Web: http://www.bmw.co.za/
Facebook: https://www.facebook.com/BMWSA
Twitter: https://twitter.com/BMW_SA
-----------------------------------------------------
Registration number 1960/000196/07
This e-mail and its contents are subject to the BMW (South Africa)(Pty) Ltd
Email Legal notice and information available at
http://www.bmw.co.za/legal/directorsnotice.asp

H G Krüger * (Chairman), B Donauer * (Managing), J A Antela Martinez ** (Sales and Marketing),
D W Blue *** (Finance & IT), Dr. J P Fegbeutel * (Legal Services), WHJ Bause * (Technical & Logistics),
N C Khambula (Human Resources), Z D Radebe (Business Relations Sub-Saharan Africa),
W Luhabe (Non-Executive), M S Phalatse (Non-Executive)
* German ** Spanish *** New Zealander
-----------------------------------------------------
From: Dalven Maistry - Business Connexion [mailto:Dalven.[protected]@bcx.co.za]
Sent: 12 September 2013 12:48 PM
To: Banda Kenny, (Kenny.[protected]@partner.bmw.co.za); Titus Lawrence, (lawrence.[protected]@partner.bmw.co.za)
Subject: RE: Terrible Service BMW Auto Umlanga ( Responce required)

Hi Kenny,

I am still waiting for feedback?

Kind Regards

Dalven Maistry
Customer Engineer
GSMC KZN
T +[protected] [Ext: 9703]
Wbcx.mobi / www.bcx.co.za

This email and its contents are subject to the Business Connexion (Pty) Ltd. Email legal notice http://www.bcx.co.za/disclaimer.htm

From: Kenny.[protected]@partner.bmw.co.za [mailto:Kenny.[protected]@partner.bmw.co.za]
Sent: Monday, September 09, 2013 9:55 AM
To: Lawrence.[protected]@partner.bmw.co.za
Cc: Dalven Maistry - Business Connexion
Subject: FW: Terrible Service BMW Auto Umlanga ( Responce required)

Good day

Lawrence Titus is handling your case, he will be giving you feedback.

BMW (South Africa) (Pty) Ltd

Mr. Kenny Banda
Customer Service Specialist
Dept Code: ZA/BA-62
1 Bavaria Road Ranjes Park, Midrand
P.O Box 2955, Pretoria 0001
Phone: [protected]
Fax: [protected]
Mail: Kenny.[protected]@partner.bmw.co.za
Web: http://www.bmw.co.za/
Facebook: https://www.facebook.com/BMWSA
Twitter: https://twitter.com/BMW_SA
-----------------------------------------------------
Registration number 1960/000196/07
This e-mail and its contents are subject to the BMW (South Africa)(Pty) Ltd
Email Legal notice and information available at
http://www.bmw.co.za/legal/directorsnotice.asp

H G Krüger * (Chairman), B Donauer * (Managing), J A Antela Martinez ** (Sales and Marketing),
D W Blue *** (Finance & IT), Dr. J P Fegbeutel * (Legal Services), WHJ Bause * (Technical & Logistics),
N C Khambula (Human Resources), Z D Radebe (Business Relations Sub-Saharan Africa),
W Luhabe (Non-Executive), M S Phalatse (Non-Executive)
* German ** Spanish *** New Zealander
-----------------------------------------------------

From: Dalven Maistry - Business Connexion [mailto:Dalven.[protected]@bcx.co.za]
Sent: 09 September 2013 09:52 AM
To: Banda Kenny, (Kenny.[protected]@partner.bmw.co.za)
Subject: RE: Terrible Service BMW Auto Umlanga ( Responce required)

Hi Kenny,

Thank you for your email. Please also add that the Oil Light has come on once again, and my handbrakes does not hold once again on a hill.

Kind Regards

Dalven Maistry
Customer Engineer
GSMC KZN
T +[protected] [Ext: 9703]
Wbcx.mobi / www.bcx.co.za

This email and its contents are subject to the Business Connexion (Pty) Ltd. Email legal notice http://www.bcx.co.za/disclaimer.htm

From: Kenny.[protected]@partner.bmw.co.za [mailto:Kenny.[protected]@partner.bmw.co.za]
Sent: Monday, September 09, 2013 8:06 AM
To: Dalven Maistry - Business Connexion
Subject: RE: Terrible Service BMW Auto Umlanga ( Responce required)

Good day Mr Maistry

Thank you for your email. i have opened up a case which i have since escalated to a senior consultant who will be in touch with you.

The case reference for your case is [protected].

BMW (South Africa) (Pty) Ltd

Mr. Kenny Banda
Customer Service Specialist
Dept Code: ZA/BA-62
1 Bavaria Road Ranjes Park, Midrand
P.O Box 2955, Pretoria 0001
Phone: [protected]
Fax: [protected]
Mail: Kenny.[protected]@partner.bmw.co.za
Web: http://www.bmw.co.za/
Facebook: https://www.facebook.com/BMWSA
Twitter: https://twitter.com/BMW_SA
-----------------------------------------------------
Registration number 1960/000196/07
This e-mail and its contents are subject to the BMW (South Africa)(Pty) Ltd
Email Legal notice and information available at
http://www.bmw.co.za/legal/directorsnotice.asp

H G Krüger * (Chairman), B Donauer * (Managing), J A Antela Martinez ** (Sales and Marketing),
D W Blue *** (Finance & IT), Dr. J P Fegbeutel * (Legal Services), WHJ Bause * (Technical & Logistics),
N C Khambula (Human Resources), Z D Radebe (Business Relations Sub-Saharan Africa),
W Luhabe (Non-Executive), M S Phalatse (Non-Executive)
* German ** Spanish *** New Zealander
-----------------------------------------------------

From: Dalven Maistry - Business Connexion [mailto:Dalven.[protected]@bcx.co.za]
Sent: 06 September 2013 06:00 PM
To: kenny.[protected]@bmw.co.za
Subject: Terrible Service BMW Auto Umlanga ( Responce required)

Hi Kenny,

As discussed telephonically, I have taken my vehicle into BMW Auto Umhlanga for most of its service and these are the outcomes I have received.

This and previous year issues:
4. We have advised BMW of the rough ride that we receive from our Vehicle and that the shocks needs to be changed, the assistance that we get from BMW every time and from every consultant is that we have Run Flats and the ride will always be hard, considering that the past 85000k the shock have not been changed and I have driven many 1 series and the ride has deteriorated( Keep in mind the vehicle is under Motor Plan). Issue not resolved.
5. Secondly the vehicle has rust spots on boot and inside panel on drivers door below tweeter. So far every time we took the vehicle in we have spoken to different consultants and once again they all say the vehicle was under industrial work( Sparks from welding) as if they were trained to say that. I do not live and work in an industrial environment and why would I park my vehicle “My BMW” under construction work.
6. Thirdly the rear back seat near the wheel has a cracking noise on body when seated in the rear next to the door, whilst driving, which we was advised by Shalona “An agent from Auto Umhlanga “that the vehicle is under warranty and the rust spots and cracking noise in rear will be covered” if the it gets any worst.

Last Month and this month:
I have taken my vehicle in the first time where the following errors has occurred:

Booked on the 22 August 2013

• Brakes are squeaking
• Oil Light ignites when vehicle is switched off and whilst driving
• Body Creasing noise rear left of vehicle
• When handbrakes are pulled up and when driver jumps out there is a squeak noise of the shocks as if it is worn out.
• Tapping noise from Engine
Please view email that was sent to BMW Auto Umhlanga the next day after picking up the vehicle.

From: Dalven Maistry - Business Connexion
Sent: Friday, August 23, 2013 8:48 AM
To: 'RAMGOBEEN DEVEN (Auto Umhlanga)'
Subject: Past Booking and Deven Ramgobeen for your Excellent Customer Service Ethics

Hi Deven,

Thank you for the excellent customer service skills you have proceeded yesterday, with all the great skill and effort that you have put in your customer, unfortunately your Team has let you down.

I have had all points check on my vehicle whilst driving yesterday and the main errors that I have mentioned have not been fixed. This is the reason previously I have went to Ballito as stated to you yesterday. Please view fault below which still have not been fixed.

1. The Brakes still squeaks and driving a BMW, it is quiet embarrassing to me.
2. The Braking/Cracking noise on the body of the left rear passenger seat has not been sorted out.
3. The Oil light still comes on when vehicle has been switched off. ( Yellow Tap Light)
4. As you have mentioned on the vehicle, when handbrake is pulled up there is a noise when getting off the vehicle. You have clearly stated the problem and when releasing the brake the noise goes away. ( As a BMW Owner I do believe that driving a BMW this should not happen and that can be sorted out as well as the vehicle is under Motorplan).
5. You have also check on your system yesterday that the Motorplan expires on 02/2015 as the vehicle has a 5 Year Motorplan which makes sense as the vehicle is a 2010 model. ( Please view below email that has come through.

From: BMW South Africa
Date: Wed, 31 Jul 2013 14:10:36 +0200 (UTC+2)
To:
ReplyTo: BMW South Africa
Subject: Important notice regarding your BMW Motorplan.

This message contains graphics. If you do not see the graphics, click here to view.

Expiry of Motorplan: Motorplan number [protected]

Dear Mrs Pillay

Our BMW Motorplan is carefully designed to maintain perfection for longer, keeping your car in optimum condition for your Sheer Driving Pleasure – and for better resale value when it is eventually time to move on.

According to our records the Motorplan for your vehicle, BMW 116i 5 Door, registration NU146659, is about to expire on 30 September 2013 or 100 000 km, whichever occurs first. Your last recorded mileage was 75 092 km on the 18 December 2012.

However, all good things do not have to come to an end. You now have the option to request an Optional Motorplan Contract, so either purchase additional kilometres or time depending on your needs.

To extend your peace of mind:

Note: Your BMW Optional Motorplan contract must be taken up before the current one expires.

If you choose not to purchase the Optional Motorplan, your current Motorplan will expire on the date or kilometres as advised above, and will not automatically renew.

We look forward to hearing from you and to provide you with the service that meets your needs.

Yours sincerely

Shevani Wilson
CRM Manager
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● Please advise now as I have to take time off from work again just to bring the vehicle in.

Kind Regards

Dalven Maistry
Customer Engineer
GSMC KZN
T +[protected] [Ext: 9703]
Wbcx.mobi / www.bcx.co.za

This email and its contents are subject to the Business Connexion (Pty) Ltd. Email legal notice http://www.bcx.co.za/disclaimer.htm

• The Vehicle was then booked in again on the 28 August 2013 Wednesday which I requested a courtesy vehicle to be arranged until car is sorted out, they advised me that the car cannot be provided due to me not having a warranty anymore on the vehicle.(Meaning another day off from work and time taken) Also these are problems of when the car was under warranty as well.
• Email Received

From: RAMGOBEEN DEVEN (Auto Umhlanga) [mailto:deven.[protected]@bmwdealer.co.za]
Sent: Monday, August 26, 2013 12:37 PM
To: Dalven Maistry - Business Connexion
Subject: RE: Feedback

Hi Dalven

Sorry I cannot get you a vehicle to use because your vehicle is out of its 24 month warranty and even though you still have the motor plan active on yourvehicle BMW will only grant a car hire if your vehicle is still under the warranty.

I will try and sort out all issue within the day which I do not think will be a hassle

Thanks

Deven

• Car was picked up and received a call from Sagree, requesting the service I have received. Utterly dissatisfied I then advised her that this is the second time I brought in the vehicle and still everything is still not sorted out. She advised me to speak to the person who was assisting my: Devon Ramgobeen – Excellent customer ethics – but due to technicians not fixing problems, he failed to look professional. He then requested to send him an email and he will respond by close of Business.
Email sent:

From: Dalven Maistry - Business Connexion
Sent: Thursday, August 29, 2013 1:39 PM
To: 'RAMGOBEEN DEVEN (Auto Umhlanga)'
Subject: RE: Feedback

Hi Deven,

Sagree just called from customer services. I advised her that I receive excellent service from you, but from the technician side, I’m still awaiting feedback.

Problems still to be sorted out.

5. Oil Light still comes on
6. Front new brake disc to be fitted.(As per order)
7. Squeaks from vehicle when hand break is pulled up and pressure is pounced up and down vehicle. (Drivers side back)
8. Body creasing noise Rear left, inside car, when passenger sits in vehicle(Whilst driving over many bumps)
9. Front of vehicle both wheels when going over bump does not make pressure noise from shocks but a knock. Shocks needs to be changed although vehicle has run flats.

Kind Regards

Dalven Maistry
Customer Engineer
GSMC KZN
T +[protected] [Ext: 9703]
Wbcx.mobi / www.bcx.co.za

This email and its contents are subject to the Business Connexion (Pty) Ltd. Email legal notice http://www.bcx.co.za/disclaimer.htm

• He then called me and advised to book the vehicle in another day for the 3rd time. I mean is this the service I receive from a reputable vehicle corporation.
• Vehicle was booked in today with all the same faults as request as follows
• Oil Light still comes on
• Front new brake disc to be fitted. Still Squeaks
• Squeaks from vehicle when hand break is pulled up and pressure is pounced up and down vehicle. (Drivers side rear)
• Body creasing noise Rear left, inside car, when passenger sits in vehicle(Whilst driving over many bumps)
• Front of vehicle both wheels when going over bump does not make pressure noise from shocks but a knock. Shocks needs to be changed although vehicle has Run Flats

• After all of this I go in to pick my Vehicle and Deven advises all faults are sorted out.
• Which now I have had it up to here and going to take this further as I and you will assume I have been to lenient and patient.

 Vehicle still has squeak noise when hand brake is pulled up and stepping out of vehicle.
 I was advise that the Body Creasing noise and Rust as advised by Head Office is not covered due to vehicle being out of warranty ( And forgetting the fact of me mentioning 3 times that Shalona advised the vehicle will still be covered for this two issues even if warranty falls away.
 Deven has advised the technicians have removed the entire backing from the rear to check the body of the vehicle for creasing nosie “ which now has a vibrating noise inside the vehicle whilst driving.

I am taking this issue further due to the fact the vehicle is 85000k and the motor plan will expire at 100 000 or 2015, I am not going to be liable to fix all of this errors therefore I should of bought a vehicle without the motor plan.
I really love BMW and I think that further investigation with fixing of vehicle or servicing them needs to be considered.

I would like to be advised what is the next plan of action to be taken forward.

Regards

Dalven Maistry
Customer Engineer
GSMC KZN
T +[protected] [Ext: 9703]
Wbcx.mobi / www.bcx.co.za

This email and its contents are subject to the Business Connexion (Pty) Ltd. Email legal notice http://www.bcx.co.za/disclaimer.htm

This e-mail and its contents are subject to the Business Connexion (Pty) Ltd. E-mail legal notice http://www.bcx.co.za/disclaimer.htm
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