BMW / Bayerische Motoren Werke
Germany - D-80788
1. Unit is generally slow to load and respond at times. No solution to fix: "It's just the technology."
2. During the map update (Feb 2011) my maps were deleted. Four days later I am still trying to get it fixed. Call the 800 number, explain the problem, get transferred to the "special" desk, get transferred to the software desk. Now they want me to hold for 20 more minutes when I've already spent 4 hours on the phone with these people! Seriously?
Would not recommend this process with a problem like this. They should have a queue or move to the front of the queue or something similar.
Over last 10/11 months I have made 6/7 visits for repairs/correction of faults with PDC failure during last...
MIT computer on my x5 failed. The car has been in the shop for two and a half weeks. My dealer is not at fault. The car has 3000 miles. I have been in touch with customer service of BMW, and they are unable to tell me the status of when a new computer will be arriving from Germany. In fact they are completely in the dark about the computer they state that they do not handle any situation on parts coming out of Germany. The lemon law is my only solution.
Inquired about purchasing vehicle from dealership. Told i could get financing with no money down and asked to submit a credit application. Then told I would need money down!! Salesperson named Michelle Grim was rude and never returned phone calls. i backed out of deal entirely due to poor customer service.
I had the worst service I ever have today at BMW of Alexandria. I dropped my X3 3.0i at this service centre at 9:30 am on 01/31/2011 for oil service and replacment of driver side light bulb. I was told these service would be done in just 3-4 hrs and this appointment was made like alomost 3-4 days ago. However, I was told a lot of things needed to be changed at 3:00pm and also the oil service could not be done on that day. I had to use my own car on the other day so I asked them please to help pn it. When I went there, I was told the oil service was still not done and even the bulb did not be changed, because the oil pump is broken and they run out of bulbs!!!
Anyway, I picked up our car without any committed service, but after drive around 1 mile, my gf and me found the car had something wrong. We pulled over and found our car had at least 2 flat tyres!!! How can a service centre return cars with flat tyres !!! and I swear to God those tyres were totally in good condition before I sent it to the service.
I tried to call back to the service centre but they were closed then (7:11pm), so I had to call my insurance company to send a toll car, we waited at the car in 30 degrees in the night and starving for 2 hrs to toll and drop my car at another service place ( no BMW anymore). I am really pissed off by them! Please anyone give us any suggestions on how to complaint them effectively, they have the worst attitute to customers I had ever experienced. Thanks.
Many of the problems we are experiencing as clients of bmw in saudi arabia
Unfortunately, a lot of people have not known a real methods or ways to send their complaints about the worst services and inaccurate diagnoses and non-commitments provide the bmw exclusive dealer (mohammad yousuf naghi motors)
this dealer have a very bad customer services they do not have real skills for the bmw clients as additions to lies repeated to meet their commitments as deadline dates and examination is not accurate and do not abide by the deadlines in addition to dealing in an unsatisfactory manner with clients
and the large confidence of bmw in a critical situation by almost saudi people,
Due to poor management of work and lack of attention, respect, truth to bmw clients as it is well known to a lot of people in saudi arabia
The following is my complaint with mohammad yousuf naghi motors who is the exclusive dealer for bmw cars in saudi arabia (riyadh city).
and my complaints have not been solved since 11/28/2010 till now 1/12 / 2011
Iam hadi from saudi arabia, riyadh, I have a bmw car 'bmw x5 modle 2004' (chs # lu 51333)
In saudi arabia, we must deal with the exclusive dealer of bmw in saudi arabia called mohammad yousuf naghi motors
Saudi arabia accordingly:
This exclusive dealer has a very long time consuming for a process of an inspection or maintenance which exceeds 30 days for a simple inspection and periodic maintenance as I had been informed since I got my car for a simple problem inspection and they told me its better to do it outside because no less than 30 days to accomplish your car maintenance. because of that:
1. i took my car to another specialized maintenance shop because of the obstacles I had met as usual (long period of time required for car inspection) as bmw dealer (mohammad yousuf naghi motors) said.
2. due to poor management of work and lack services, attention to customers bmw dealer (mohammad yousuf naghi motors) particularly in the maintenance department as it is known to all the saudi people ( (of the reasons for the reluctance of the saudi citizen to deal with bmw) , which prompted me to search for a replacement specialist in maintenance so that I can maintain my car.
3. referring to what has been mentioned in paragraph (1 & 2) :
I had brought my bmw car ( (chs # lu 51333) to a workshop specialized in the maintenance of bmw has found a malfunction in the piece called (airspring strut f) which had been purchased from the bmw dealer (mohammad yousuf naghi motors) in ksa riyadh
(airspring strut f [protected]) a copy of item purchase bill is available.
1. the new part (airspring strut f [protected]) found to be defective (defect) ) that have been purchased from bmw dealer (mohammad yousuf naghi motors) in ksa riyadh)
3. bmw dealer (mohammad yousuf naghi motors) progress to ensure the validity of new spare parts and to activate the warranty and replace the piece.
3. when I request the return of the defective part because of the imbalance manufacturing, the bmw dealer told my that:
To take the warranty advantage to exchange defective parts provided by the auto parts bmw dealer (mohammad yousuf naghi motors) in riyadh - saudi arabia) they informed me that:
You shod bring the car to the naghi shop as a prerequisite to activate the defective parts warranty.
Based on the above mentioned reasons:
4.in 11/28/2010, my car had submitted to the exclusive dealer (mohammad yousuf naghi motors) maintenance shop a
5. the dealer (mohammad yousuf naghi motors) informed me that:
The real time to accomplish the car maintenance will be on sunday, corresponding to 12/12/2010, and be sure you will be able to receive the car by that date (12/12/2010)
6.in (12/12/2010) , I went to the dealer workshop (mohammad yousuf naghi motors) as the promised date to receive my car and unfortunately they informed me that
The inspection and maintenance procedures are still ongoing and will require more time. (later on: I had discovered that == my car is still outside of the workshop is not checked) === (: he is lying in his information, how can I trust you) ) attached a picture of a car while standing outside the workshop.
8. on monday 12.13.2010 I went to the dealer workshop (mohammad yousuf naghi motors) they told me that the inspection and maintenance procedures are still ongoing and will require more time.
9. on tuesday, 14/12/2010, 8:30 am
I received a call from the dealer (mohammad yousuf naghi motors) to tell me that the car will be getting in the maintenance shop right now and will let you know the problem of the car later.
real evidence of that the care had not been checked before and it was in the parking as I see later and I have an attached photo for that?
10. on wednesday, 15/12/2010, the dealer workshop (mohammad yousuf naghi motors) informed me that the car has not been completed so far.
and another problems being noticed in the car (link hose is must be changed) and locally is not available so will be requested from the company bmw in germany, and delivery will take about 10 days starting from saturday (12/18/2010).
11. on sunday, 25.12.2010 I went to the bmw dealer workshop (mohammad yousuf naghi motors) and they told me that the requested part delivery application was sent to bmw in germany two days ago which meets (21/12/2010) why?? (different time than the previous commitment date, ==== see the related paragraph # 10)
12. on the date of 29.12.2010, I went to the bmw dealer workshop (mohammad yousuf naghi motors) they told me that:
The requested part arrived from germany and we will complete the installation process this day and because of the proximity of the weekend, your car will be ready to submit to you in 01/01/2011
13. I went to the bmw dealer (mohammad yousuf naghi motors) on thursday, 06/01/2011 at 10:00 am and I met the workshop representative mr. (walled) who told me the installation completed but the care is still in the workshop and its not ready.
14 I telephoned the bmw dealer workshop (mohammad yousuf naghi motors) on saturday, 10/01/2011 and they answered me that we will call you afternoon situation but they did not (as usual) )
So I went to the bmw dealer (mohammad yousuf naghi motors) on that day afternoon and they told me that
New problem in the car which is a leak in some hoses, but they could not diagnosis exactly the problem so far and they will perform re-examination process in order to figure out the source of the problem (leakage of oil. ) (i could not believe them but shall I do)
15. on tuesday, 1/11/2011 I was contacted by the bmw dealer (mohammad yousuf naghi motors) to tell me the following:
your car mr. hadi having a malfunction in the computer and fix a bug (alleged) and to resolved that I shall pay amount of sr 5000 (about $1333)
How? why? where is bmw credibility / confidence
I had entered my car to the bmw maintenance shop the bmw dealer (mohammad yousuf naghi motors) as a company process to activate the defective party warranty procedures in order to replace it
Instead of that the bmw dealer (mohammad yousuf naghi motors) worked on the manipulation and trickery ways for unknown reasons
Because they used to do same as with many clients (almost all saudis people knows about it)
The issue has become (trail and errors) laboratory experiments and what I have met is not related to a degree of professionalism as bmw clients deserved
Hadi mohammed alanzi
[protected] ext: 12235 or ext: 12276
Saudi arabia, riyadh
Mansour. [protected]@gmail.com (my frind email)
December 30, 2010
Mr mark lobbecke
Abu dhabi motors
Abu dhabi, uae
Regional manager - dubai & northern emirates
Dubai (direct): [protected]
National service manager
To: [protected]@bmw.de; [protected]@hotmail.com; [protected]@alhamid-group.com; [protected]@agmc.ae; wolfgang.[protected]@agmc.ae; john.[protected]@agmc.ae
Bmw x5 complaint letter, cancellation and refund of purchase, insurance and bank loan
Date: tue, 28 dec 2010 10:47:06 +0000
Bmw middle east
Sheikh zayed road
You are receiving this communication from an extremely irate purchaser of a brand new bmw x5 2011 model which after a few days turned out to be a defective car with a faulty transmission attached to extremely poor after sales management by bmw.
To cut a very long story short, i purchased a bmw x5 2011 model for my wife from your khalidia showroom in abu dhabi.
I had not been attended to for quite a while and was preparing myself to leave the showroom, and it was only because of the welcome given to me by mr nael haidary in your sales department when he came over and was keen to help us find the car that we want to purchase for my wife.
We received the car from your showroom, and my wife drove it for only 2 or 3 days before she called me terrified from her “new” car saying there’s a major problem with the car, there’s a very loud noise coming from the car while she was driving it, and a message on the dashboard saying “faulty transmission” pull over immediately and contact your nearest bmw centre.
We called your company, and asked them to come and collect the car but they refused, saying the car is operational, so we have to drive it to umm al nar.
This was definitely a very bad start.
I insisted that they come collect it but they said no the car is operational so i reluctantly agreed.
The next day i found only a few minutes during my day and said ok i’ll take the car there to umm al nar, …. i entered the car to start the engine: nothing… did not start…
So, i called the bmw khalidia again and also spoke to umm al nar and eventually they arranged a tow truck to come and take the car.
They took the car, and the next day i told them in khalidia to replace the car.
They said we need to speak to management.
The reply came that sorry we will repair your vehicle.
I said no, i want you to replace it with a new one.
They said no.
The next thing i tried to compromise by saying ok let’s upgrade to a more powerful car, they said ok but you have to pay 108, 000 dirhams more because the car is registered, and so the car “depreciated" in value and instead of it being 340, 000 it’s value is now 270, 000 but we can give you a better price= 287, 000
Of course anyone reading this letter would assume that if i were to agree to these terms i would be a serious idiot.
So therefore at this point in time i have decided that i do not want your car and i want you to return my money and cancel the purchase.
I do not want to deal with your company ever again and rest assured i will not let this issue rest before all my demands are met.
I have received credible commentary from several persons including lawyers with considerable knowledge regarding my issue, and they have hinted that your company must have knowingly sold me a defective vehicle.
In a small market like abu dhabi and the uae, reputation and word of mouth is key to business. no need for me to elaborate on what that implies..
I am sure your mother company in germany is concerned about their reputation in this small but lucrative market.
Therefore, i demand that you cancel this purchase via a full refund to me, and cancel all documents pertaining to the car and also cancel all documents regarding the bank loan at abu dhabi islamic bank and also refund to me the car insurance from the insurance company.
In view of the above, i reserve the right to contact my lawyers in due course if a positive response to my demands are not met at the earliest.
My email [protected]@hotmail.com
You car is an excllent I realy like it, also I'm willing to buy a car in Egypt, I have now BMW 320I rented,
Really the only things could change my mind is the avalibilty of service center in Egypt
You have only two center serving Cairo, if you try to book time for service it is not less than two weeks
I was trying to book time to day they give me Jan 18th, this really bad for BMW dealre in Egypt
in addition to prize of your spare part, that 's why comparing to Mercedes, it is more competitve in every thing specailly the speed of service and spare part price
Ahmed Mohamed Fatht
GE/Regional Quality Leader /Middle east & Africa +[protected]
I leased a mini cooper from main line mini aka bmw financial services lease, at the end of my lease bmw hired...
How poor the quality and reliability on bmw 320i built in china!! It's a shame at all. The car in the terrible condition on following issues. Guys, do not buy bmw...
1. Engin stop while making the turns. It starts to present this reliability problem from 3-months of car receiving from baoxin dealer in shanghai, china. It sucks. There was a time... Engin stops in the speed of 80 km/hour and almost hitted by a bus. You know how I feel??? Terrible and terrible. While talking with the manager, his bad attitude is sucks.
2. Consume the engin oil in very soon: from the kilometer number about 40, 000, the engin consumes the oil in very soon. I need to add
1 liter engin oil in every 1, 500km runs.
** the car has been investigated and examed several times, but the report never shown to me. Poor service in no react, no response, no root causes analysis.
** now I am still awaiting their reply for almost 6 months.
**i am responsile for all my words here, you are welcome to contact me at chiu. [protected]@iac.com. Tw
I have received an official prize winning notification and when I tried to furnish the required information there has been error messages. Its very painful that such things are being passed on to normal and average human beings who are caught in the web of making the two ends meet. For me it is a mental torture as this happens to be a very lean patch financially and I have been working to the best of the efforts to realize my contributions towards family and self. The details of the notification are attached here:
Bmw® (Uk) ltd registered office:
Ellesfield avenue, bracknell,
Berkshire, rg12 8ta.
The board of directors, members of staff and the international awareness
Promotion department of the bmw automobile company, wishes to congratulate
You on your success as one of the 10th star prize winner in this year bmw
Automobile international awareness promotion (Iap) held on thursday 11th
November, 2010 in berkshire.
This makes you the proud owner of a brand new bmw 2010 x6 35im (2010
Modern) and cash prize of & pound;750, 000.00 gbp (Seven hundred and fifty
Thousand great british pounds). The car comes with a special bmw insurance
Cover for one whole year, that is, till the next promotion in 2011.
It also comes with a one year warranty and free repairs at any bmw
Automobile depot or service station worldwide. The selection process was
Carried out through random selection in our computerized email selection
System (C. E. S. S. ) from a database of over a million email addresses from
The world wide web drawn from all the continents of the world.
For you to claim your prizes, kindly contact prize consultant barr. Paul
Bailey through email, stating your receipt of this notification. He has
Been mandated to offer you legal assistance and facilitate the urgent
Delivery of your prizes directly to you. Please reply to
Barrister paul bailey,
Bmw claims manager
Direct email: [protected]@bmwrepresentative.com
You are also advised to provide him with the under listed
1. Full name:
5. Residential address:
8. Zip code:
9. Occupation / position held:
10. Phone number:
11. Reference number:bmw:25513500ds
We ask that you to keep this award personal, till your claims have been
Processed and your funds remitted to you. This is a part of our security
Measures to avoid double claiming or unwarranted participants or
Imposter's, taking advantage of the situation.
Congratulations once more, and keep trusting bmw automobile for top
Engr. Ms. Ashley todd
Director of promotions,
International awareness promotions,
London, united kingdom.
The bmw international awareness promotion
Copyright & copy;2010. All rights reserved
I experienced my BMW 325I consumes oil but it was driving well; I just needed to add one quarts of oil every...
I bought a used bmw from this dealership. They took my deposit and while I was arranging financing and freight details, the dealership sold my car. I find out when the sales manager who didn't identify his title phone me to ask me if there was another vehicle that I was interested because the my car 'appears' to have been sold. How does this happen? I guess because they never take it off the 'available' inventory (And for weeks after, this car of mine was still posted on the cars.com for sale).
Many attempts at getting an explanation from both the original sales rep and the sales manager proved futile. They never return their calls because they knew they screwed up but didn't really care. After a month, I still have not received my $1000 deposit refund.
Don't buy from this dealership! They dodge all issues that result from their wrongdoing! Very un-professional service.
I filed a complaint with bbb against moritz bmw in arlington tx and bmw of na in westwood nj 8/25/10. I called moritz and asked if my extended warranty covered my brakes and they said no. When I brought my car in for the low tire light being on my advisor, told me that my warranty did cover brakes but since I had after market brakes they can't touch my brakes. After filing a complaint with bbb, moritz bmw in arlington tx reimbursed me 357.16 for me getting brake pads on my car from a brake shop. I was told by moritz that in order for me to get my brakes repaired with genuine bmw parts, they would have to wait for confirmation from bmw of na. My car was at moritz for 3 weeks before I was told that bmw of na would not repair my brakes. I have emailed back and forth with bmw of na and they finally stated this case was closed and nothing they can do. I have had so many problems with this x3 vehicle and the bmw cust/service is horrible, non-caring and I am totally disappointed with my bmw experience. This to me, is a warranty scam and I intend to take this as far as I have to in order to get what I paid for.
I have a 2004 BMW Z4 Roadster that has 55, 00 miles on it and it has been a piece of junk since day 1. I have...
I am the original owner of 2004 530i bmw and haved followed all maintenence requirements. On 7/7/10, took my car in for routine oil service (54, 777 miles) at encinitas bmw. Within 2 weeks post service, the engine overheated and check engine light came on. Took it to an independent bmw specialist and they said the radiator was empty. After extensive evaluation, the radiator was fine, it was holding pressure and there was no leakage. So I went back to encinitas bmw dealership to have the check engine light evaluated and after the diagnostic check, they said I needed a new engine ($13, 500) because they think the engine got too hot. The initial oil service included radiator check and I believe they never filled the radiator fluid which caused the engine to overheat. Therefore I had to buy a new engine for $13, 500 even though my original engine only had 55k miles due to their error.
My x5 was blowing intermitent smoke. independentent garage quotes $2500 vent valve and oil pump. went to bmw dealer to see if factory issue. week later dealer said I need a new engine $25, 000. $15, 000 for used engine! warranty expired bmw canada said I had no claim.
Up until I towed the car to a qualified honest independent repair shop, sales team at dealer were still suggesting new engine.
The engine is fine, strong compression problems.
Always ask for a written quote and your parts from dealer service. this is your only evidence of a crime that probably occurs daily.
Our X5 has been in for Suspension, Transmission and DSC Failure Warnings numerous times to Club Motors Randburg. The car was slanted to the left. A wire & a few fuses was repaired. The same errors and slanting persisted. The vehicle became undrivable and was towed by BMW-on-Call back to the dealership. Sent away again with a clean bill of health. BOC was called to the rescue again. Same errors, this time 'the battery' was causing the errors, battery replaced. A week later all errors again, this time the vehicle was uncontrollable and the suspension was rocking the car from left to right. My husband who was driving the vehicle to Polokwane on business was able to move the vehicle to the emergency lane of the N1 highway. Black Smoke was speewing from the back left of the car. Once stopped the run flat tyre warning came on. The car was towed back to CMR. It has been 9 days since and I had to call them to find out what the status is. They are awaitng a deposit for a cracked rim and new tyre. Goerge confirmed that the have not even checked the suspension. It is our opinion that the damage was caused by the original error. Why must we pay for negligence? I was advised to talk to BMW SA.
I have been working out a deal with them since mid of July 2010. I am interested in getting a new 2011 BMW...
I have a black 2007 530i bmw and it had 17000 miles on it when I bought it in april 2010 from a local independent dealer in chattanooga.
Because maintenance is still covered on the vehicle, I took it to the bmw dealer (1st time i’ve had it serviced since I bought it). I was getting the oil changed and whatever routine maintenance comes along with that.
After being told it would be a couple hours, I got two phone calls from them asking if I needed to pick up the car today (Which was a friday, and yes I wanted my car for the weekend). So, I go out there at 6 right at closing time as instructed, and they were washing my car. So, I wait a little bit, and get in the car and drive to my sister’s house, about 10 minutes away.
Once I opened the door, I started looking to see if they did a good job washing my car and I noticed that the paint looked different on the bottom part of my door and the trim piece below it.In the sun, the difference in paint is really obvious. Once you rub the painted area, gray powder was coming off on my hand and the paint was a different texture that the rest of the door.
It basically looks like someone scratched my car and tried to half ### fix it and hoped I would not notice! I called the bmw dealer and left a message but they were closed all weekend.
I took it back to who I bought it from today and they confirmed what I thought & ndash; that someone had gotten overspray on the car and tried to hide it. He also confirmed that the car was certainly not like that when he sold it to me. I haven’t had it serviced at all except for the one time on friday.
So, then I took it back out to the bmw dealer this morning, and the manager said that they couldn’t possibly have done it because they don’t have a body shop. I explained to him that I wash the car all the time myself and I know for a fact it wasn’t like this prior to me dropping it off. Although he completely denied that it could have possibly been done there, he agreed to get the overspray off my car.
While I was waiting, I walked outside and wandered around the back of the building and came right upon a can of matte black spray paint that was sitting on a cardboard box outside near the rear garage doors.
The service manager said that they were done, but that they couldn’t get it all off. I showed him what we had found outside and although he looked shocked he still denied that it had been done there and got pretty hostile. I told him I believed that he didn’t know about it but that they guys in the back did know about it. It didn’t end well.
It’s just disappointing that the bmw dealer would take advantage of me, hoping that I would not notice so half ### repair on my car! Obviously the mechanic scratch the hell out of my car and then literally took a can of black spray paint, half ### taped it up, and then sprayed it, hoping I wouldn't notice.