Bloomex

One star is too generous. Order was delivered roo late, using Canada post, the person receiving the flowers needed to go pick them up! And the flowers were horrible. Customer service is non existent. Save your money.

Hi I have ordered a gift set of work 94$ with same day delivery to my sister address in Canada. The order number in 2441803. I contacted many times they keep saying they didnt get any information from delivery person and my gift was never delivered. Still waiting on them. Need help ASAP.

Also they charged me in USD with website showing CAD. I NEED FULL REFUND .. PLS HELP

On mother's day (May 8th 2016) I ordered special deluxe orchids and paid extra for deluxe packaging. I was extremely shocked and unsatisfied to receive tulips where not a single flower was in bloom with subpar packaging. I am also in the process of trying to get a refund, but have been met with horrible customer service (I was hung up on mid-sentence), had a small child deliver the flowers with no idea about my order, and am now discovering that I may not even receive any sort of compensation.

25.04.16
Plant basket listed on website was purchased and paid for. The following day I was contacted by company to tell me that it is not available.
Had to switch to cut flowers for lower price.
No refund for price difference has been given.
Customer service is not existent.
WILL NOT USE THIS COMPANY AGAIN!

The flowers were never delivered and they refuse to refund the money.

ANYONE WISHING TO ISSUE A COMPLAINT ABOUT BLOOMEX.CA SHOULD CALL THE MINISTRY OF CONSUMER RELATIONS. THEY WILL TAKE CARE OF THEM.

WOW, YOUR SERVICE WAS FAST & VERY APPRECIATED. I WILL DEFINITELY RECOMMEND BLOOMEX AS I WAS FROM MY SISTER. THANKS AGAIN. Richard

With regards to my order, I have received notice from the recipient - Uxbridge receiver of the floral arrangement who tells me she was absolutely overwhelmed with the beautiful arrangement you prepared. I thank you so much. This was my first order with Bloomex and definitely not my last, your staff were extremely helpful, and courteous and the confirmation of delivery is very reassuring. Thank you again, Jo-Ann

These people are extremely devious. Fortunately, in many cases it appears that they exceed the one-day grace period that they've given themselves for non-production site orders, which would still constitute false advertising. I ordered flowers for my wife's birthday expecting same-day delivery, and in typical Bloomex-fashion, they arrived two days late, completely useless. I initially made phone calls to customer service, but later switched to their online live help system so that I could retain a transcript as evidence. Interestingly, whenever the issue of a refund was brought up, the operator, whose screename was ims, and I would 'somehow' get disconnected. [Note: if you opt for online help, be sure to periodically copy and paste the conversation to another program. When the conversation is over, a box will pop up asking you if you want the transcript emailed to you. 0 of 5 conversations were emailed to me. Fortunately, I had made my own record of the conversations.]

Stay away from these people at all costs, but if you do have to deal with a bad order, take every precaution to watch your back!

Today every one wants something for nothing and people are so fast to jump the gun and run at the jaw ... that they don't bother to read policies or emails regarding there orders .. they just figure if the stamp thier feet and yell and scream at the operator they will get what they want ... I have ordered several times from Bloomex and yes my order was even changed once, not really a big deal, , if you read the policy it clearly says that if that product is unavailable it will be substituted for one of equal value ... PEOPLE NEED TO START PAYING ATTENTION IN THIS FAST PACE SOCIETY THAT WE LIVE IN ...

DO NOT BUT FROM BLOOMEX!

Order No. 791830 Approximate Cost: $60

I ordered flowers from BLOOMEX for Valentines day at approximately 9:00 a.m.. They were not delivered until the next day. Their policy is to deliver to business addresses before 5:00 pm if order is placed before 1:00p.m. on same day. Worst of all was the quality of the flowers. Perhaps they were left out over night in the delivery person's car because they looked half dead. I have called them several times but each time I talk to someone they state that someone will get back to me shortly. So far, two weeks later, all they have tried to do is give me a 15% discount coupon. I guess they expect me to buy some more dead flowers! I am now going to contact the Better Business Bureau as well as the Ontario Concumer Protection Branch. I will also call VISA to cancel this charge since they failed to meet their end of the contractural aggreement by failing to deliver the same day the order was rendered.

Save yourself a whole lot of trouble and purchase your flowers elsewhere. My wife is a teacher and she has already spread the word around the school like a wild fire! Please do the same!

Chris

Pink roses died on 2nd day and also one bunch of stocks . Disappointed Do not want to tell my daughter. I will not be making use of your services for my floral orders withou a response from you and a rectification of the matter.They were ordered in Moncton . Sent from Vancouver to Sidney BCSS
Susanne Kumar

Hi I ordered flowers to be delivered yesterday and was wondering what and why they did not arrive? The order was going to 680 Queens Quay West Toronto Ontario for Diane Nellis apt 205 order number 2066622 is this a scam I'm very unhappy about this!

Roses not delivered on Valentines day despite extra fee charged. no response, no phone call no email . Just fast to take your money very fast. They should be deregistered ! Buyer beware

I placed the order on mother's day its been 3 days now no flowers have been delivered to my mom. Very upset
No contact number only answering machine. No live person. Please do not order from bloomed anything.. I am so disappointed. I have never come across such a hideous scam artist company online order than bloomex.

I wish I'd check this complaint board before I placed our Mother's day flower order through Bloomex, who seems to be criminally incompetent on-line flower delivery business. I am joining a long list of dissatisfied customers - our ordered flowers were also delivered late, with missing sender's information and were very poor quality. All my attempts to file a complaint (numerous phone calls and e-mails to generic "Bloomex management" received no response or proper follow up!) Bloomex has the worst customer service I ever experienced. All the appropriate on-line fraudulent authorities need to be notified to either force Bloomex to improve their customer service or to close their business down. I urge all of you that experienced criminally poor business service from Bloomex to report them to the RCMP-Canadian Consumer protection division.
In the meantime – customers should avoid at all cost to use Bloomex’s atrocious on-line services.
Mr. S.J. Turnbull

I totally Agree that the service, customer service, return policies etc., are very bad.

http://www.canpages.ca/list.jsp?nt=C&na=Bloomex

http://whois.cira.ca/public?domaine=florist-ottawa.ca&LANGUE=en

These are the names of the owners as registered on Whois.circa.ca =

Domain florist-ottawa.ca
Registrant Name Olga Slougina
Registrar Tucows.com Co.
Renewal Date 2008/09/12
Date approved 2007/09/12
Last changed 2007/11/08
Description
Registrar Number 156
Registrant Number 1996632
Domain Number 1996632
DNS1
ns2.theplanet.com
DNS2
ns1.theplanet.com
DNS3

DNS4

DNS5

DNS6
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Administrative Contact
Name Dimitri Lokhonia
Job Title
Postal Address A FLOWERS 993 Cove Island Terr Ottawa ON k1v1r3 Canada
Phone +1.[protected]
Fax
Email lokhonia@idirect.com

Technical Contact
Name Dimitri Lokhonia
Job Title
Postal Address A FLOWERS 993 Cove Island Terr Ottawa ON k1v1r3 Canada
Phone +1.[protected]
Fax
Email lokhonia@idirect.com