BloomexDelivery and the chat line

B May 11, 2021
This review was posted by
a verified customer
Verified customer
Review updated:

Order # BLMX3227222
cost of the order $61.78
order a Mother's Day gift basket hoping to have it delivery for sat went online and it said before 1pm will be delivered the next day so went ahead and started to order the basket this was Friday before 11am that I was placing the order but when I got to the delivery date it came up no date so I called to see if they could deliver the basket when calling they said all lines are busy leave your number someone will bet back to you soon so I waited by 1pm I went back online and try to talk to the chat line well not good keep getting cut off was talking to a person (I think) name Jon kept cutting me off or just let me hang there waiting kept saying are you there did I lose you... like a fool I place the order and took the date for Monday which was the 10th a few days late for Mother's Day but went ahead and did it pay the delivery fee kept checking to see if the basket has been delivered but the chat line kept me hanging again Jon came back one to tell me the tracking number from Purolator was surprise as this was a gift from the flower shop but ok last time I talk to the chat line and I never heard from the person from the company he said do I have to repeat my self that the delivery is on the 11 of may and here is the tracking number again... let me tell you I won't be buying anything else from this company very bad customer service and as of now the gift hasn't arrived to the place it was supposed to be I'm waiting to see what it will look like I did go on Purolator line and put in the tracking number says it our for delivery today but looking at it which is strange started in Halifax NS then Moncton NB then to Kentville NS don't know why it went to NB at all

  • Bloomex's response · May 11, 2021

    Thank you for your feedback. Your order was delivered on May 11th at 12.37PM. We apologize for the delay in receiving your order. While we did our best to meet each delivery request some delays may happen due to more than a large normal order volume during the busy season. We were under high pressure due to a combination of high volume, challenging supply, and health restrictions for our production and delivery process during the pandemic time. We sincerely thank you for your order and we will be pleased to serve you soon again. As an apology we can issue $15 in-store credit on your account.

    Thank you, Bloomex Customer Support

  • Updated by Betty Phoenix · May 12, 2021

    thank you for getting back to me and I understand with the covid and busy time of year as seeing on the news last night I'm guessing that a lot of refunds will be done which is sad but we pay for things and the pictures that you put up are not the ones they get and that is disappointment to the customers the sweet basket that I got wasn't what its says and she only got 9 things and small bag with a few in the bags and I upgraded to the larges one

    Betty Phoenix


  • Ki
    Kim Trudeau Jun 04, 2021
    This comment was posted by
    a verified customer
    Verified customer

    I ordered flowers for my cousin in BC and was not impressed. The flowers were very sparse and didn't look like the picture and they were sent to Purolator and not her address and when she went to pick them up the vase was broken. Will never use this flower place again. Customer service was aweful in dealing with this mess. .64.00 dollars wasted


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