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BJ's Wholesale Club Reviews and Complaints

BJ's Wholesale Club review: Tire service center

Russ1948 of US

Nov 14, 2025 2:27 pm EST

Verified customer

Featured review

Trying to make an appointment to have my tires rotated per BJ's recommendation. Called 11/13/2025 AM and left a message for a return call. Called again late PM 11/13/2025 and left another message requesting a return call. No call received by PM 11/14.
Stopped in person 11/14 PM and spoke with employee. No apology for no return call. "we're just too busy." Asked to make an appointment for a simple tire rotation. Was given a date 15 days later! Unacceptable.
The employee said they need to hire more people, but nobody at corp wants to do anything about it. Totally unacceptable. I will likely not buy any more tires here.

Desired outcome: Hire more staff so someone can return calls left on their phone!

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BJ's Wholesale Club Contacts

BJ's Wholesale Club phone numbers

+1 (800) 257-2582

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+1 (866) 425-7932

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Wellsley Farms / Berkley Jensen

+1 (844) 700-8473

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+1 (774) 512-7425

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Fine Jewelry

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BJ's Wholesale Club emails

customercare@bjs.com

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BJ's Wholesale Club address

25 Research Drive, Westborough, Massachusetts, 01581, United States

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