Trying to make an appointment to have my tires rotated per BJ's recommendation. Called 11/13/2025 AM and left a message for a return call. Called again late PM 11/13/2025 and left another message requesting a return call. No call received by PM 11/14.
Stopped in person 11/14 PM and spoke with employee. No apology for no return call. "we're just too busy." Asked to make an appointment for a simple tire rotation. Was given a date 15 days later! Unacceptable.
The employee said they need to hire more people, but nobody at corp wants to do anything about it. Totally unacceptable. I will likely not buy any more tires here.
Desired outcome: Hire more staff so someone can return calls left on their phone!
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