BJ's Wholesale Club
reviews and complaints

When booking a trip on Hawaiian Airlines website, they offered combining my car into the same reservation as my flight. Little did I know that they would book us in an economy seat where you do not get to pick your seat ahead of time. With a party of 4 containing two small children with special needs, this was not going to work for a 6+ hour flight. After 4 hours or getting transferred between BJs Travel and Hawaiian Air they kept blaming the other and putting me on hold and hanging up. I finally got through to someone and told them to cancel everything and I'll never book with either company again. The website had broken link for almost everything I tried to go to. Reservations, contact us, they all were dead ends. Their call center is a joke. Save your self some time and stress and book else where.

In the past when I had a check not clear that I wrote to BJs I was able to pay on my account in the store. I went to the Warrington Pennsylvania store and tried to do this, only the 2nd time this happened, and they told me I cannot pay on my account that it would have to go to collections first?! This is absurd why should I have my credit get hurt when I wanted to pay before this would happen? Please rectify this or at least tell me how I can? Thank you!

From the past few weeks we are observing spoiled butter and milk. I also sent an email to bjs customer care to take necessary action immediately. I am a loyal customer from the past 4 years and after observing these bad things in so called Organic butter and milk l am so concerned. Could you please double check the quality of these products. I have thrown away all these two items whatever I bought recently.

Thanks
Praveen Komira

I placed an order online for a 65" Samsung QLED TV (order #[protected]) on 30 Nov 2019, which Harrison authorized the charge of $1348.00 on the same date, as he received a text alert notifying him of the charge. I received an email on 30 Nov 2019 notifying me that the order had been cancelled. I called (800) 257-2582 at 5:01pm from my cellphone [protected] to clarify this and was told that the order was placed on hold due to possible fraud and it needed to be verified before they would ship it. I was reassured at the end of that conversation that everything was good and the item would be shipped out after being on the phone with them for 10min, 33 secs. I also was told that I would receive an email to [protected]@ashleyinvestmentgroup.com, which never happened. I attempted to call on 2 Dec 2019 to verify item was going to be shipped, as no email had still be received but BJs was already closed at 7:03pm. I called again today, 4 Dec 2019, at 620pm and spoke with Angela, as I had not received a call from the shipping company, as the TV's estimated delivery date was 3-5 business days and we were now at day #3 and no phone call from shipper as of yet. I was informed that the item in question (65" Samsung QLED TV) was cancelled, which infuriated me, as the Perks Promotion was now over and I could now lose my 15% cash back. This issue was supposed to be fixed. I was assured that both the Perks rewards was fixed and the TV was reordered and would reach the delivery company by the next morning. I was instructed by Angela to call (844) 215-0640 in the morning to check on the status using order #MC10352674, which I did at 2:12pm on 5 Dec 2019 (day #4). I was informed that they did not have anything listed under my name or the order number, which to be honest was not a surprise to me. I called BJs customer service back again and was given a tracking number and then called (844) 215-0640 at 4:07pm gave them the tracking number and still not able to bring any order up. By this time, I was so pissed off quite frank that if I would have called BJs back at that time who knows what would have happened, so I waited until 1148am on 6 Dec 2019 and waited for them to return my call, which happened at 1157am. I was on the phone with the staff member for less than 2 minutes, lost connection and received no call back. I then called back at 12:04pm and opted for them to call me back, which occurred at 12:11pm. After the 30minute conversation, the end result is that CIVA in Durham had my TV at approximately 5pm yesterday and I received no call from them, as this item should have been received TODAY...I was informed by your staff member that I would get a call either Monday or Tuesday regarding scheduling shipment, which means it is going to take 7+ days to receive an item that was supposed to be received in 3-5 days. This is not acceptable considering BJs is the one who cancelled the order erroneously and this could have been totally avoided. My question is what is BJs going to do to make this right. I should not have to wait extra time because they made the mistake. I did everything to ensure that my credit card was verified and valid on Saturday to ensure there would be no problem but I feel it was to no avail. I don't think this is good customer service and the first step should have been not a text to verify charge but a text with instructions to call customer service to verify charge if ultimately this was needed to process the order and please tell me how this order ultimately got cancelled anyway...

I bought 2 items 11/17/19, and both items had big credits for the items. One item cost $37 and had a $17 rebate and the other item cost $20 and had a $6 instant rebate. I was charged sales tax on the GROSS price, not the NET. I then had to return one of the lesser price items and was given credit on the NET cost of the item.
BJ's is the only club that does this. Sam's and Costco CHARGES SALES TAX ON THE NET OF THE ITEM. I called BJ's Customer Service to complain about the tax on the GROSS. I purposely didn't mention the return. Of course, the rep said "It's BJ's policy to charge this tax based on the state you buy it in..." "Really" I said, "then why was I only credit tax on the NET of the item when I returned one?" I guess the rep couldn't come up with a good answer so he offered me a $5 BJ's Gift Card that I accepted. So I'll spend my gift card when I get it, then cancel my membership in a very terrible club.

I placed an online order with BJ's Wholesale Club and my order arrived at my friend's home, I stated and instructed that the order was to go to my address, well, they cancelled the order charged me a cancellation fee and deactivated my account. Then my bank calls and asks me if I had placed an order for groceries in San Francisco with a charge of $180 in groceries. I live in Florida...I'm done...

I woke up checked the bank account and saw that BJs had withdrawn $110 from my account. I haven't been to BJs in a long time. Because of that money being withdrawn it made all my bills bounce. So I incurred over 200 dollars in overdraft charges, then I had to cancel my atm card and pay another $35 for a stop payment, because the bank told me that it wOuld be a recurring charge.

I will never go to a BJs again!

This is as much a suggestion as a complaint. I have been a BJ's member for over 15 years. I am a major fan of the rotisserie chickens, buying at least 2 a week if not more.

Recently, the packaging has changed form a very convenient bag that the rotisserie chicken came in, to a ridiculous two-piece plastic tray with a plastic lid. To start with, the two-piece packaging DOES NOT stay together, causing grease to leak in the shopper's cart on items, on the store floor and on the checkout conveyor belt. Secondly, it leaks in my shopping bags and in my car before I get it home.
Whichever marketing group made this decision, it was a TERRIBLE one!