CB Wholesale BJ's Wholesale Club Complaints #2-21

BJ's Wholesale Club Reviews and Complaints

BJ's Wholesale Club review: Constant lying lost a 10+year member

Mr. Shickadance of US

Aug 31, 2026 6:38 pm UTC

Verified customer

Featured review

Call center just lies to mess with people

Super long story short:
171+ minutes spent on the phone
6 phone calls made
27 emails
@ a dozen flagrant lies admitted to by call center manager.
All to get the cash back rewards I earned as a plus member.
Even had a call center agent charade as a supervisor just to mess with me.
After enduring all of that for OVER 2 MONTHS, BJs emails me at 7:44pm to tell me I can pick up a gift card for those earned rewards the day before my membership expires.
7 handwritten pages of documentation, (because Call Center Manager Jonathan told me that’s the only way to reach the corporate office), and not a peep from them.
10 + years as a member who shopped at BJs at least 1/week, gone. Due directly to dishonest and
disgusting customer service and business practices.

Recommendation: If you get someone with an Indian accent on the phone, don’t bother dealing with them. All 7 directly lied to me.

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BJ's Wholesale Club Contacts

BJ's Wholesale Club phone numbers

+1 (800) 257-2582

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Member Care

+1 (866) 425-7932

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BJ’s Travel

+1 (800) 934-1204

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Wellsley Farms / Berkley Jensen

+1 (844) 700-8473

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Tire Center Customer Care

+1 (855) 269-1622

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Perks MasterCard

+1 (844) 271-2535

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Perks World MasterCard

+1 (774) 512-6802

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Media Contact

+1 (774) 512-7425

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Media Contact

+1 (508) 651-8661

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Fine Jewelry

+1 (412) 481-6733

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BJ's Wholesale Club emails

customercare@bjs.com

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Confidence score: 100%

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BJ's Wholesale Club address

25 Research Drive, Westborough, Massachusetts, 01581, United States

BJ's Wholesale Club social media
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Sep 17, 2026
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