Birch CommunicationsBeing billed for 2 additional months after service termination request

R
This review was posted by
a verified customer
Verified customer

When arranging to move from my previous residence, I disconnected all services on a set date. Everything went smoothly except for dealing with Birch. They said it may take up to 2 months for the service to be turned off and I would be liable to pay for that time period. After several phone calls. A "billing supervisor " said it would be prorated, , , , , however I still received bills for past due invoices and collection threats. I followed up with Birch a 5th time and they said they do not prorate, that conversation never happened and I am liable for those 2 additional months!!! I never heard of a company who charges you for service after you cancel on a set date!!!

Responses

  • Bi
    Birch Communications Feb 23, 2016

    Good afternoon,
    My sincerest apologies for the billing related issues. I will gladly assist with helping to resolve issue. In order for me to escalate this issue to Customer Care, I will need for you to email with your Birch account information and a good contact number. You can reach me at [email protected] Jared Williams, PR Manager at Birch

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