Birch Communications review: Telephone Service Refund and Customer Service Representative

I discontinued my service with Birch Communications, Inc. (140 Gateway Dr, Ste A, Macon, GA 31210) on Oct 17, 2015 ( Acct ID # 841465). Since I had part of the month with them, I waited for my last bill to come in. When it did, it showed I had a credit of $ 21.74. Since I no longer had phone service with them, I called customer service [protected]) and spoke with Jo (lady that answered the phone). First of all having employees children in the office during business hours trick or treating is not conducive to business especially when the person you are talking to keeps saying trick or treat to the kids and is distracted by them. I asked for the amount that I had a credit on my account be refunded back to me. I was told that it would take 90 days for me to get my money back and there was nothing I could do about it. I asked to speak to her supervisor and she told me that she wasn't going transfer me and did not matter what I wanted that it was going take 90 days and there was nothing I could do about it. After asking to speak to her supervisor several times and Jo repeating she wasn't going to transfer me and there was nothing I could do, I asked her if she was telling me that I could not speak to her supervisor and she said yes that was correct. I told her that she needed to get her supervisor on the phone. After about 5 minutes of me asking for her supervisor, she finally said she would transfer me to him, David. After waiting almost 8 minutes for this to happen and having to ask her if she was going to transfer me, she finally did. David said that their policy is that they will get my money back to me within 90 days but there was nothing I or anyone could do to expedite the process. He said the dates of service had to be confirm and I told him that Jo had already done all of that and confirmed I was owed money, so what was there to wait on. I said that I am expected to pay their bill within 14 days and I felt that to have my money that I over paid to them to be returned in the same time frame was not unreasonable. He said, didn't matter that I would get my money within 90 days and there was nothing I could do about it. Never did I get loud, aggressive or rude to Jo or David during this entire time. David did tell me that there were no children trick or treating in the office but when I told him that Jo had told me and I cold hear them and she was trick or treating with them as they came around her desk, he said that yes they did have the children in the office but customers should come first and he would speak to Jo about her being distracted. All I would like is my money in the amount of $ 21.74 be returned to be. It should be $ 22.73 but when my service with them was canceled they did not stop the recurring charge of $ 0.99 for sending out a paper bill so, I was charge for the statement even though Birch owes me money and my service had be stopped since October 17, 2015. Wendy Yates [protected]@sbcglobal.net