CB Telecommunications Birch Communications Complaints #2-21

Birch Communications Reviews and Complaints

Birch Communications review: Landline service ( 1 comment)

Mariannebp of Brookshire, US

Mar 28, 2016 6:32 am UTC

Verified customer

Our land line service has been inoperable since March 24. First off, the support phone number on their website is disconnected, so you have to jump through hoops to find the correct number. On first call I was told that I would have to pay $150 for a technician. BS. Friday call by my husband a troubleshooting was done (why this wasn't done on Thursday I don't know) and confirmed that the issue was a Birch issue. Was told that a tech would be out between 8 am and 6 pm on Saturday. (This window of time is unacceptable to any normal person). Numerous calls on Saturday as to where is the technician where unresolved. No tech showed up. Called on Monday, told that there is a lot of work to be done and they don't know when someone will be out. So sorry that nobody showed when promised and nobody called. "Too bad for you" is the attitude. This company has the absolutely worst customer "service" I have ever had the displeasure of dealing with. And, even tho I told the first person that their phone number on the website was disconnected, here it is 5 days later and it is still listed as the number!

Keywords:

calls customer service issue land line service phone number support phone number tech technician troubleshooting website

1 comments

Add a comment

Birch Communications

7 comments

Birch Communications of US

Mar 29, 2016 2:05 pm UTC

Good Afternoon,
My sincerest apologies for the service and repair issues. I would like to assist in finding a resolution to this complaint. In order for me to escalate this issue to Customer Care, I will need for you to email me with your Birch account information and a good contact number. Please contact me ASAP. You can reach me at jared.williams@birch.com. Jared Williams, PR Manager at Birch.

Birch Communications - Deceptive sales practice 23

Birch Communications - Deceitful agreements 7

Resolved

Birch Communications - High Fees, Nonsense Practices, Dollar you to death 3

Birch Communications - Stay away

Birch Communications - Fraudulent sales practices 4

Resolved

Birch Communications - Fraudulent and deceptive sales 2

Birch Communications - Unethical and rude behavior 1

Birch Communications - Harassing Calls 1

Birch Communications - Being billed for 2 additional months after service termination request 1

Birch Communications - Sales

Resolved

View all Birch Communications reviews and complaints

Birch Communications Contacts

Birch Communications phone numbers

+1 (866) 424-5100

Click up if you have successfully reached Birch Communications by calling +1 (866) 424-5100 phone number 0 0 users reported that they have successfully reached Birch Communications by calling +1 (866) 424-5100 phone number Click down if you have unsuccessfully reached Birch Communications by calling +1 (866) 424-5100 phone number 0 0 users reported that they have UNsuccessfully reached Birch Communications by calling +1 (866) 424-5100 phone number

Customer Service

+1 (877) 319-1540

Click up if you have successfully reached Birch Communications by calling +1 (877) 319-1540 phone number 0 0 users reported that they have successfully reached Birch Communications by calling +1 (877) 319-1540 phone number Click down if you have unsuccessfully reached Birch Communications by calling +1 (877) 319-1540 phone number 0 0 users reported that they have UNsuccessfully reached Birch Communications by calling +1 (877) 319-1540 phone number

Sales Representative

+1 (866) 424-5544

Click up if you have successfully reached Birch Communications by calling +1 (866) 424-5544 phone number 0 0 users reported that they have successfully reached Birch Communications by calling +1 (866) 424-5544 phone number Click down if you have unsuccessfully reached Birch Communications by calling +1 (866) 424-5544 phone number 0 0 users reported that they have UNsuccessfully reached Birch Communications by calling +1 (866) 424-5544 phone number

Sales

More phone numbers

Birch Communications address

320 Interstate North Pkwy SE, Atlanta, Georgia, 30339-2213, United States

Birch Communications social media
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

May 17, 2026
View all Birch Communications contacts