BioLife Plasma Services
Reviews and Complaints

An employee made up an entire story about me and got me banned. She still has her job even though she was lying I was called a liar. Very frustrating when I provided photo evidence of the truth that I was still banned. This employee will have nothing happen to her for lying and she will continue to work there to lie about future donors. There's nothing I can do and I donated to help people not so much get paid. I will have everyone I know avoid this place.

An employee and i was talking about body peircings a and another employ overheard. Tried to say i made her feel uncomfortable about it. He so called kid - manager pulled me in office and got rude with me and being my regular job . I pointed out that i wasn't doing it for the money and honestly i didn't need to depend on the extra cash. He got mad and banned me for a month. I do find this harassing and discrimination displeasing . I deal with alot of delivery in my job and will recommend my customers to another place. I've been doing this for over 2 years and now the drama ?

I was at the Onalaska center today giving my secondcplasma donation. First donation went fine. The needle insert was quite painful this time. I informed the woman who did it (I was in the pink area). She looked at me annoyed and did nothing. I could tell by looking at it that the needle was in quite far. Then my arm started to bulge. No concern from this idiot until the machine signaled a warning. LSS she punched right threw my vein! We had to go with the other arm. For that one she it a nerve! The nurse came over as I asked for the needle to be removed and she says "do you think that is what is bothering you? Do you think it's a nerve" I reminder her that I was not the medical person and she should maybe know the answer, regardless if she didnt remove the darn needle I would! Amazing fact...the pain and tingling went away when they took it out! This was a ridiculous experience with multiple inept people which has caused me a lot of pain and I will NOT be back.

At the Loveland, CO location every single time I've come (about 8 now) the phlebotomists are running around playing with each other, talking about their personal lives, cursing, gossiping, ignoring donors, one even left blood on a chair.
I was wondering why the lady next to me was just standing there (for at least 3 or 4 minutes) until she was acknowledged and it was because she didn't want to lay on a bloody seat.
There have been 3 or 4 times that it has taken 10 minutes or more for someone to unhook me after I was done.
One night I was here for an hour and a half before someone finally noticed my speed had been turned back down and never turned back up.
I've been splashed in the eye with whatever it is they use to clean the seats. I had a lady wiggle the needle until I literally cried out trying to correct someone else's bad poke.
Still, after all that, the worst part by far is having to listen to them yelling across the room at each other all the time. It is the worst when the girl with very short boy cut hair and glasses is here. She's extra loud, runs around pranking and smacking the others and seems to be the ringleader. They all praise her and say "she's the best." I get having fun at work but the level of disruption and unprofessionalism seems to be getting worse and worse with no end in sight. I'm not an anxious person but find myself feeling anxiety here often just wanting to get out of here and back to piece and quiet.
I don't know if management exists around here but highly doubt it as they all seem to be this way. Except for the miserable ones that seem to hate their jobs. But in the midst of all of the unprofessionalism and immaturity I'll take them any day. At least they know how to talk with inside voices.

On 6/17/19 I had my new donor appointment at 4:30 appointment at the Hyattsville MD office and got there by 4:20, but wasn't seen until 5:38!

Then they said because I last ate at 1:30 and more than 4-1/2 hours had passed, I couldn't donate! But, if they'd seen me anywhere near on time, I wouldn't have been past 4-1/2 hours!

I complained to the Manager, who was pleasant, but I left there at 6pm having totally wasted more than 1-1/2 hours of time. And to top it all off, I also charged an hour or sick leave to make sure I was at the first appointment on time, so I'm out money too.

I've donated blood and platelets at the Red Cross 70+ times, BUT BIOLIFE HAS LOST ME AS A DONOR! I'm healthy, I keep my appointments and would have been a regular donor, but BioLife was a severe disappointment and waste of time.

I'd thought of three other folks that might be interested in donating that I planned to talk to if my appointment went well. But I won't be suggesting Biolife to them, SO YOU LOST THEM TOO! And if anyone ever mentions Biolife to me, I will be sure and let them know of my bad experience.

Horrific... can only describe my visit. From being told by an employee that "Your attitude is awful" and "it could be the way you don't drink enough water". This from an employee I'VE NEVER SAID MORE THEN 2 WORDS TO. I was HUMILIATED beyond words. I left there IN TEARS. You should see BOTH my arms and the bruises. I have the photos!
HORRIFIC, UNBELIEVABLE that someone is allowed to treat/talk to another human that way

I went to Biolife to donate this morning. The intake screener, who didn't have a name tag on but I believe is a manager, is always in a hurry. I've seen her there most days I've donated for the last 6 months or so, barking orders and always doing things very quickly. Today, she had to stick me twice because she did not fill the vial to complete the blood screen. Then she hurried through entering my numbers and said "you cannot donate today because while you were in range, your numbers were not entered correctly." Not "I entered them incorrectly." Evidently, once the numbers are entered, they cannot be changed, so because an employee is in too big of a hurry, the screening was completed incorrectly which caused me to be deferred for the day (and for the week since I'm not able to come back until next week). Very unprofessional in my opinion.

On more than one occasion I have witnessed an employee disrespect coworkers in front of many donors on multiple occasions. The employee is a blonde female name tag reads Carissa. A coworker came up to Carissa in front of me and calmly asked her if she had done something in a different section, she very rudely yelled at the coworker in front of a new trainee. I have witnessed this particular employee verbally disrespect her coworkers in front of numerous donors and new employees on multiple occasions. While I am typing this complaint she has begun to loudly argue with a different coworker trying to calmly and professionally rectify the situation. She largely contributes to a very unprofessional and immature representative of your company.

I have been to the same biolife plasma center three times and each time couldn't complete the process to donate first time "I hadn't eaten 2/3 hrs before"... second time "1 hadn't eaten no more than an hour before"?! third time ( i really have no idea why I even went back) I did all the blood work to make sure I qualify PASSED! did medical questions! " they want to send papers to my dr to make sure all is good! (for mental health reasons, lol) we will call you they said After 2 weeks no one called me to tell me I was in the all clear which I was... I called! So they have to resubmit papers for my Dr again and they never called me back...that third and final time I went they wasted 2hrs of my time and I still was unable to donate. HOW ARE YOU(biolife plasma) "in the business of saving lives" when I person who is willing to donate keeps getting turned away? just need an answer

I flunked a 4 month protein test. I submitted a redraw on 5/7/19. I go in today to see if it's been signed off only to discover that I have to submit a 2nd redraw just because of a "shipping error". Now I have to wait another week.

Why should I lose a week's pay because of someone else's "error". I think Biolife corporate can just send me a check for $75 for this lost week.

This was at Tyler, Tx Biolife, 332 West Heritage Dr. Tyler, tx

David McKee ###-##-5803

I am Corey Noble and I was being screened by a donor screener and was deferred for the day because of the screener's mistakes. The screener had dropped the tube after collecting a sample of my blood and had to stick another of my fingers. After he stuck the second finger he got red blood cells inside of the sample being tested and the machine rejected the sample. Then he apologized to me and said that he can not stick me again as per rules. So I asked if someone could over ride it because it was his mistake so he asked a girl that was screening also if it could be over ridden. She responded "nope." I left immediately afterwards upset and very disappointed.
I have been donating for 7 years and this had never happened to me before. This was very inconvenient for me because I paid someone money that I do not have to keep my children because one of them have a cold and I did not want to bring a sick baby to the center's daycare. I was counting on my todays donation(5.11.19). I could go on and on about why this set me back for the day but I know that you only want to know what happened in the incident. I am considering another company to go to for my donations now. The center is in McDonough Georgia.

I can be reached at:
770.369.0195
[protected]@gmail.com

My name is William Peterson. My email address is [protected]@gmail.com. I attempted to donate plasma at the Muncie, IN location on 3/6/2019. The person that did my screening was very rude. After the finger stick I asked for a band aid. In a rude tone she would give me one when she was done. When I asked why she said "because that's how we do things. She went into the back and got another employee who came up to the front and said in a rude manner that she needed to speak with me. At this point I left the facility and will not be returning nor will I recommend anyone go there. I am asking that my name be removed from your mailing list as all correspondence will be thrown in the trash. Thanks.

I see that your nurses carry their selves very unprofessional outside of work. I veteran was ill approached at a bar here locally and this nurse is talking crudely towards others in the post that was brought to Facebook. Really surprised me at the words used and her undertones. I will not be back to donate if this is the professionalisms of the nurses on how they talk about our war veterans.

Unfortunately I was/am too sick to donate and was understandably turned away. Receive this email~ of your 'oops we didn't mean to send out that great incentive, just look at it as 'we are thinking about you' Really?! wow~ probably shoulda just honored that! Looks bad on your business! Yes my opinion.
Pls proceed to read the rest of the insights.

Your young manager of the work up station at the location off ambassador~ needs a recheck. I stood in line for 6 minutes before someone else even said the words "hello" ~ and yes she was one of 3 that ignored the rest of us. (Blonde short hair) not appreciated, that right there made me want to leave..
And the fact, that location~ is such a scatter brained mess. Very unprofessional. And the staff/nurses, could get ya further with a smile . That's for sure. Stood there for 10 minutes waiting because they lost my file.

Yeah ~ wasn't impressed sadly and this is too big of a disappointment for such a great! Opportunity~ to be able to help many many others, as well as your kind compensation. Keep up the good work.

5/1/2019
5:55pm appointment
5:45pm arrival
I went to the BioLife Plasma Casselberry donation with a buddy referral to become a new donor. I had an appointment for 5:55pm. I signed into the sign in sheet and sat patiently waiting. People flooded into the clinic and started waiting directly at the desk for immediate help. Initially it seemed to be just for general questions but then I noticed other new donors coming in were actually skipping me in line from, as they were not calling in order of the sign in sheet. I got someone's attention by 6:20pm that I am a new donor and have not been helped. They started by chart. By 7:05pm I had finished the finger [censored] and intake questions and then had to wait for the nurse for a physical. At this time, I heard multiple employees complaining that their shift should have ended by 7 but they are still here obligated to help as the line was just not diminishing. There were 4 empty exam rooms but only 1 nurse on staff. I was in line for a physical behind 5 others who started getting very frustrated and 2 people ended up leaving. I thought well... the more the leave the faster I get in. One lady who said she was just going to come back to tomorrow was told that she would have to redo everything she did today, so I thought I didn't want to go through this again, I will just continue to wait. By the time I got into the exam room it was 7:40, the nurse informed me, it will be too late to donate at this time, I can either come back another time and do the physical and donation or I can do the physical and a "sample" today and come back for donation. I already waited all this time, so I opted for the physical and sample. The nurse was very slow and typed with 2 fingers as he inputted information, that was the slowest part of the physical. I got out of the physical at 7:55pm. We went to the donation stations and he was begging anyone there to just do a sample. The employee with fully booked station responded that he can sit me there (in an empty station) but she will have to wait. I waited about 10 minutes and saw as she was still attending about 8 other people and decided I cannot wait here any longer. I was very scared with the attitudes of the over worked staff that I didn't want them to be rushed on my sample and end up with a blown vein. I got my stuff and left. I got home by 8:45pm exhausted by this bad experience with no compensation. I will not go back there.