BioLife Plasma Services
reviews and complaints

Do not use them! Go anywhere else! They pay $20, screw you out of promo codes and tell you "sorry"

They get paid by your donation - boycott this dump!

I became a donor for the $850 pay out. My initial spe sample was short.1 of protein, they made me wait a week to retake, so I did. Then another week for the sample results, then another week for the doctor to review and approve. By this time I was now a month out, and my "coupon" expired. So when I donates, expecting the $110, I got $20.00 and eas told sorry, your coupon expired. You are the reason it expired! You delayed this for a month so you wouldnt have to pay! Fix this!

I donated twice in 2018 at the Hayden, ID Biolife for $50 and $60. Now on 7/19/2022 I brought in a promo for 8 donations at $850 that was not valid as I was not considered a new donor. So I was paid $20 minus a $5 fee for a new card. $15 is ridiculous. I would never have wasted my time and gas for $15. I could have tracked down a returning donor promo code if I was aware of how thing worked. Unfortunately the phone service was so slow in the building I was not able to do so during my appointment.

I was told I receive an extra $20 for my first donation as well as my $80, I was only paid $20 for a 883 ml donation! I was at the casselbetry fl location on July 16th 2022 3:30pm

7/15/22 time 3:55 pm. I arrived feeling fine and checked in. 3rd visit. First 2 visits went fine. No issues. While taking my vitals my BP is fine as usual. I'm 55 years old. I have a resting heart rate of between 90 and 110 at any given time. I also have ADHD. My heart rate was 101. They said it had to be below 100 for me to donate. I sat down for a bit as directed. Took my own heart rate using my apple watch 7. I got 95, 97, and 98. They took mine again after 15 minutes and said it was too high again. Do you guys want anyone to be able to donate? Why is a heart rate of 101 in a perfectly health male of 55 years, 185lb 6ft tall and BP 172 over 78 bad?

Hi I went to donate plasma I never had a problem donating ,until I start coming here first time they blame it on the machine ,,this time they blame it on me ,, but before the lady stuck she made a comment about me having small veins I ask her three times ask could she see them she said yes,,than she stuck quickly but fast she came back twice to adjust I ask her was it kool she said yes but it wasn’t than they ask to stick my other arm I refuse because the last time they through the blood away said they couldn’t put it back this time I no she was wrong I have a report from urgent care so y’all could see she needs to be fire

I donated at the Ypsilanti center on 7/13/2022 and they paid me $20 even though it was my second donation in the same 7 day period. Their excuse: our week starts on a Tuesday…something no one bothered to tell me so instead of a $20 and a $60 payment, they gave me two $20 payments. Keep in mind they sell these units for about $400 per unit so for $800 worth of plasma, they couldn’t even give me the promised $80. Instead they used a technicality to screw me over. Also at the Elgin center in Illinois they punctured my vein which gave me a massive bruise. Finally when I signed up, I brought a $900 coupon for my first eight visits, but was told, they don’t honor those even though I printed it out from their own website. All in all a very bad experience.

I started donating June 16th. I have a 1st time doners coupon that pays up to $800 first month. I had no issues passing first 3 screenings. On the third donation they attempted to take 880ml from me wich is 40 ml over my limit according to federal guidelines. I became dizzy and blacked out at 870 ml. Now I have been attempting to donate to meet my special promo amount per donation and they keep telling me either my hermetic rate is too low by .5% or my protein is too high or I am too hydrated. Bunch of crock. When protein was too high two days ago my hermetic read 45% now today it's 37.5%. I only have 4 more days to try and get the promotional pay. They won't extend it. Bet once I am only set at $20 base pay I won't have any low hermetic levels etc...it's bull crap!

Hello,

I have been donating at the Hayden Idaho BioLife Center since it first opened. I do not understand why the companies decided to give their donors only $65 for the second donation of the week that is not right and something needs to be done about it if you want to keep donors coming back. I called the center and Hayden and they said they've had a lot of complaints about this issue. It would be greatly appreciated if you could do something about this problem and add money on to your donors second donation thank you you, Kelly Kennedy

My questions showed up in Spanish so I exited out and then was not able to start again. The nurse said that I was deferred for the day because she couldn’t unlock me. This was my second donation for the week and a Saturday so I’m no able to collect my $60 after driving 20 miles to donate. I have donated for over 13 years and feel like they come up with new ways to turn donors away. Had I been offered any kind of compensation, I’d have been satisfied. There is no excuse for the lock out with thr modern technology available.

I went to bio life today July 4th 2022 in desperate need of cash, I donated per usual and upon leaving several minutes went by without me being paid, I contacted the center I donated at (6331 Kenowa Ave Sw, Granville Mi) and asked to speak with a manager concerning this. I waited on hold for over 10 minutes just to be hung up on and rude to. The manager stated that payments are supposed to take up to 24 hours to post which never was visible for me or any other donors to make a decision on if my time or gas was worth the drive. It’s not clear anywhere on your site or the center I visited about the payment process, which it should if it’s true, in order to give me the option of if I would like to move along with donating my plasma. The manager Quinnette is one of the rudest most nonchalant, inconsiderate managers I’ve ever delt with in any establishment. She’s careless to situations in this manner and it was nothing she did to go out her way to figure this situation out besides being rude, since I was in need of the funds asap as it is usually available like that from previous donations, my entire holiday was ruined because I set around waiting on money I probably won’t ever see. I’m reaching out to see how this situation could be resolved and how I’ll receive my funds and how will BioLife make this right. I’m not looking to hear apologies or excuses, if your business is open to accept donations it should be open as well to pay donors. The worst experience thus far from BioLife and im really considering leaving this company and visiting CSL, where there are guaranteed payments waiting.

The BioLife on 3101 Greenway road deferred me saying that I had been talked to five times about my physical appearance and smelling like cigarettes five times about my physical appearance and smelling like cigarettes but I had only been talked to three times so I wanna get this taken care of, Thank you. This happened on June 28th

I’ve been to the BioLife on McKnight road twice now. Each time I have been there the person at the front Dess has been extremely rude. This past time I went in and the person barely knowledged me at the front. I could hardly understand him and when I had to ask again what he needed me to do he gave me an attitude. They put me in a room where I waited for more than 20 minutes past my appointment time that I felt like I shouldn’t have been in because it looked like a conference room and it made me feel very uncomfortable because no one else was in there with me. When I got called to come out I was at the front for a short amount of time and then I was told to follow the guy to the nurses office and there was no nurses in the office he told me to wait in the hallway for a nurse to come and that was it. About five minutes later three nurses I think one or two of them are training they come up to the hallway stared at me and asked me “what I was there for?” confused I said “I’m not sure I think I’m here for a physical the guy just brought me over told me to sit and wait”. A couple of seconds went by and one of the nurses asked me “well did you do your fingerprint they ask you questions etc?”. I said “no, but I did it the first time I was here but I had to leave right before I did my physical because something happened so I don’t know if maybe I don’t have to do it again?” Right then and there two out of the three nurses yelled and jump down my throat saying “no! that’s not true you still have to do it again so why are you here?” in a very rude way. I again repeated myself and said “I don’t know the guy brought me here and told me to sit down and wait for a nurse to come maybe you should ask him.”. At that point I was told to go into the office with the two nurses and they proceeded to ask me questions. I’m sorry but that is no way to talk to someone who is in there for donating plasma if I said the first time I am not sure the guy just told me to sit here and wait I feel like one of those nurses should’ve went to the front or asked for my name and asked one of the guys upfront why I was sitting here waiting instead of being rude to me because I was not given the proper information that they needed. Well after that I went to go get my vitals checked and two of the nurses who had approached me the first time asked if they could watch him while I get checked for my veins and I said it was fine. The guy then put the rubber band around my arm put it around my left arm he was able to find a vein put it around my right arm and had made a comment about my tattoos. Well I am very heavily tattooed on my arms and on my right arm I have a tattoo that is in the inside of my elbow where most of my veins are, the first time I was here I had no issues with my tattoos they were able to find a vein. never once did anyone ever say that I could not donate if my tattoos were covering any of my veins. Well One of the nurses who was training made a comment about not being able to stick me close to my tattoo and the guy said “no that’s not true, we just can’t stick it directly in the ink” and they started going back-and-forth about if they can do it or not right in front of me which I found that to be very unprofessional. Well the guy had trouble finding a vain in my right arm so he calls for a second opinion when the other nurse finally came over and saw my arm the first thing she said with an attitude was “well you can’t stick it directly in the ink!” Whereas the guy explain to her I know that I just need a second opinion on finding a vein. while she was looking and looking and she started tapping next to my ink and the guys “like do you feel that be right there that’s where I was thinking that we could that vain next to her ink” and she “said I feel it but that’s nothing I would stick anything in” and they were literally talking about me with an attitude in front of me. And then she walked away and the guys like “unfortunately you don’t have any good veins that we can use so you can’t donate” and that was it. No follow up no recommendations no nothing. I asked him “is this for the rest of my life I can’t donate is there anything I can do to make my vein stronger like is there anything I can do to help fix this?” and he just stared at me and said you just can’t donate and I was like OK and I walked out. I’m sorry but this is the most unprofessional place I have ever walked into and I have worked in retail with people for the past 10 years and I don’t think I have ever been treated so poorly before. I know plenty of people Who are fully tattooed on both arms and they donate every week. The first time I was in there not one person not one single person said anything about my tattoos and actually the nurse was able to find a vein and I’m pretty sure it was underneath my tattoo and didn’t say one word about it not being viable because my tattoo was over it. My tattoos are extremely extremely visible he saw that I had a tattoo over the inside of my elbow where my veins are and not once did he say anything or say let me check this before we move any further. Every single person I encountered yesterday was extremely rude and disrespectful. Honestly every single person in that bio life center should be fired and replace for how they treat their customers. I will never recommend a single person to walk into that plasma center and donate their plasma to them just because of how rude and disrespectful they treated me not once but twice.

I’ve been donating for over 3 years. I know they’ve been taking patients for way longer than that. Why is it they cannot seem to figure out a smooth process!? Waiting an hour just to check my vitals. Another 30 minutes just to get a chair. Another 20 minutes to get poked. Another 10 minutes to get me off the machine and out of this place!? WHAT IS THE POINT OF APPOINTMENTS!? This place should run like the movie theater! You know what time and how many appointments you have. You know the average time it takes to pump. You know how many chairs you have in the building. You know how many workers are scheduled! For the life of me; I’ll NEVER UNDERSTAND. It’s absolutely ridiculous! This place should run smooth as butter. FAR FROM IT! on top of that; these workers are joking around, taking their sweet time! JOKE

The last 2 times I have donated when I have to wait in line I notice there is on phlebotomy who never changes her gloves literally help more than 5 people without changing them I have complained to other staff but it seems to have done nothing. she actually helped me the last time I donated and again she didn't change her gloves her name is Kiya I'm sorry but this is absolutely disgusting you are dealing with blood they need to be changed for ever donor not just when you feel like it. This is for the safety of all donors not just herself.

6/16/2022 I was getting a physical forgot about back tattoo I got over a year ago was told I could come back next day if I found a picture of it from a year or old so I found one and took it back the next day was told I could come back after the date of the picture to donate went back 3 days after the picture and was told I was deferred the place is a joke

My name is Pamela Babbs and I referred my neighbor Shakina Gentry. She has already given 4 donations but I did not receive the referral bonus. When I called Biolife Lewisville and told them Shakina said she provide this information to Tyler during the interview. I spoke with several people and was left on hold for 30 minutes. When the supervisor got on the phone she started explaining company procedures. I told her once we provide staff with the information, we do not have control over them entering this information into the system. This supervisor was rude, overtalked me, and became argumenative. I will file a BBB complaint if I don't receive my referral bonus.

This is just a copy paste of my original Google review, so excuse the fact that this is three reviews compounded into one. They refused to ever read it so I kept adding on as more awful experiences occurred. Here they are!

One more review. My other two are still below, obviously never read or given a sh* about in the slightest by BioLife. This review will be short: GO ANYWHERE ELSE. There is not another company that hires such disorganized, confused, and pissed off workers that just treat you like cattle. The doctor that has to verbally you a 5 minute speech, for literal legal reasons, did not say it out loud. She had it recorded on her phone. Where is the privacy in her being on her phone? And why bother putting on your gloves if you're just going to touch your phone and computer which are both covered in your sweat and fecal particles? While she played me this so-called very important speech on her phone, she was looking for trucks on KSL. Do I not matter? Is the office really the place to be doing your personal chores? Just do yourself a favor, don't bother with the idiots here, go LITERALLY anywhere else. They will treat you better, they will respect you more (or AT ALL), and they won't be such a pile of confused freaks running with their heads cut off.

Below is my LAST TWO WONDERFUL REVIEWS. Maybe READ IT BIOLIFE. YOUR RIVERTON LOCATION IS A VERY NEARLY LITERAL GARBAGE FIRE.

Obviously my last review was never seen or read so I'm leaving it down after this one. Just wanted to let everyone know, make absolute sure that you bring headphones. If they're wireless, make sure they are CHARGED to 100%. During my four hour wait today they've decided to play Megan Thee Stallion, Nikki Minaj, Doja Cat, Erica Banks - if that means nothing to you, it's the garbage TikTok music about having a sexy body (body-ody-ody-ody), butts & [censored], N words, tits, twerking, god only knows what else. I'd be fine with it if it was on shuffle, through a variety of music, but GOD D*MN this music is terrible.

Shoutout to the "owner" for responding to EVERYONE else's reviews but never mine. What an absolutely horrible company.

Here's my other review from the past.

When you go in, it's a very easy process usually. The people are great, they treat you with respect. Don't ever think about calling them with a question, though. In the past, I've called and left a message multiple times and have never gotten a response. Today, I had a time-sensitive question. I needed a response today. So I called them, was sent to voicemail after 8 seconds, so I kept calling them. I wanted a response today. Finally they answered and go "Hello, you've been VERY persistent, I was on another call, what do you need?" So I started my question and she cuts me off with "Uh-huh, and?"

This is NOT respectful or caring at all. At the end she had the snarkiest and rudest "Thanks, bye". Thanks guys. Putting *ssholes on the phone is wonderful. Find better people to answer questions on the phone. Literally DON'T send me to voicemail after 8 seconds when I have a TIME-SENSITIVE QUESTION. I am willing to wait a few minutes for a person to talk to, since you refuse to ever call back about any messages I've left.

Hopefully this review even gets read. Obviously my last one didn't.

I was a previous donor in 2015.

I tried to reenroll today 6/11/22. I was permanently disqualified due to mixed info regarding an ear piercing.

I have my ears pierced twice 2 holes in each ear and have since I was 12 years old. The nurse stated it wasn't in my 2015 disclosure (how do I know someone didn't forget to add this 7 years ago) I don't wear earrings in the second hole and never do and haven't tried for years, they are closed. I am confused and shocked at this, treated me like I did something wrong and I did not,this should be changed.