Best Buy review: My order for store pickup was changed without my authorization

Best buy San Francisco, ordered a OnePlus 8t for $580 online that said it would be available for pickup today, suddenly I got an email saying "at my request the status of the order has been changed" and now the phone is being delivered to an address I don't live at anymore, and I can't make changes to the order from the website when I called to talk to someone about it, I was put on hold for 10 minutes and then I was hung up on and when I called. Back got a message that they aren't accepting calls at this. Time... So what happens to. My $580?

View 0 more photos