Best Buy
reviews and complaints

I am complaining about a purchase we made for a washer and dryer. We went to the store for us to buy a washer and dryer. The NEW Washer and Dryer and was scheduled for a delivery for a week after the purchase and we agreed with that. Now the hurricane of problems ensued after. We were scheduled to have the delivery by Memorial Day, a holiday. So my daughter took time off from work (therefore loosing time and half of work pay) to wait for the call so we can head out to the our new house. The Best Buy delivery guy told customer service that he was at the house at 11:30 and tried to call my daughter starting at 12:00 three times. The delivery guy said that they left after 15 minutes because they didn't get hold of my daughter. Meanwhile, my other daughter who took time off, waited for the delivery at our old house. Until she called at 12:19pm and spoke with the customer service and she said that the items are going to be delivered today, 05/31/2021 and there is a window of 1:00-4:00pn delivery and that they will call. Well they waited until, my other daughter called and found out that the delivery was cancelled when they could not reached my daughter at 12:00pm. It is just odd that my other daughter called at 12:19pm and was advised that the delivery window is from 1:00pm to 4:00pm. To top it all, we were tossed from one customer service to another and while asking for a manager, they will put you on hold and eventually hanged up. It frustrates me to buy an expensive item such as this and we are already charged and here we are suffering because i am still on the line with them for 3 hours and counting for 2 consecutive days. Best Buy has no respect for our time. We have to succumb to their schedule and to hell with our schedule while we work hard to pay for the appliances that we buy. I was told that we are going to be compensated with the hassle and agony that we went through (mind you we have 5-6 buckets of laundry) and they are compensating us wit a 10% of the gift card. I dont want to buy anything anymore from best buy. They can compensate us with taking out the amount on what we owe not another gift card. This is a total nightmare. Mind you am still on hold for corporate. Very disrespectful of our time.

I was just charged $99.99 on my debit card for a purchase I did not make! I discovered this just today, may 30th, but for some reason the date on the statement is showing june 1, 2021...?

Earlier this month, I was looking at laptops on your website, and was about to make a purchase, but on my end the transaction never went through! In fact, I have been having much trouble with your website recently — passwords aren't accepted, I get error messages when I attempt to click on something, etc...In fact, I have chatted with several online techs regarding these issues, and for some reason, I kept getting disconnected, which was very infuriating.
Cynthia Lewis
3400 Brunner Dr
Sacramento, Ca. 95826
[protected]@gmail.com

Big lie you can buy same computer thru Lenovo for two hunred dollars less. They will not price match.

On April 29, 2020 (during the COVID 19 pandemic) I purchased online a washer & range with it to be installed but Best Buy. On May 2, 2020 Best Buy came out an installed both appliance with no complaints that all change on May 9, 2021 while I was preparing Mother's Day lunch. The range started making noises and the time clock blinking reading error — smoke coming out thru the back of the stove. I pulled the stove out to unplugged nervously having 2 toddlers and home alone. My husband came from the store to find the stove pulled and all them smoke on the wall. We noticed that the wires were melted and the screw holding the wires wasn't properly secured, causing the fire. On May 11th, 2021 I called Best Buy and was given a1-888-237-8289 to call and file a claim. I spoke to a George who was not helpful at all and very sarcastic - waited 45 min to be transfer to a Christian (supervisor) who stated he created a CASE ID [protected] and I was to received a phone call within 48 hours from the investigation team. Two days passed and again I was told a case ID was created and someone would be giving me a call that it might take up to a week now. I've been cooking from my camping stove as I don't feel safe using the stove and May 20th I called back frustrated that no one has given me a call back and it's been now almost 2 weeks, I then was given another case is [protected] and was told that it would take another week before someone will contact me. This is buzzard! Customer services are horrible. No one has contacted me, my house could've caught of fire if I hadn't noticed! You guys installed stove and wasn't properly installed causing the fire. I'm frustrated and angry that no one has returned my call nor emailed me on this matter! I've always bought from Best Buy and never experience this. Attached is a photo of after math and the wired. Please contact asap!

My name - Katherine Perez
My phone number - [protected]
MY EMAIL - [protected]@aol.com

I returned an item through the mail and bestbuy SENT ME the return packing slip with postage and tracking. Now they are refusing to issue the refund and saying they don't have the tracking information even though they sent IT to me. I feel like they stole my money. If you return an item you should get your money back. I will never shop with best buy again.

On 4/15/21 my husband & I went to the Best Buys in Deptford NJ and explained we wanted a tv that would be used in a secondary home, that we did not want to hook up to cable, wanted to stream channels.
Our salesman recommended the Samsung UN85TU8000FXZA.
He said there was an app through Xfinity Stream and it was very easy.
We purchased the tv for $1799.99 and it was delivered on 4/24/21.

To this day, 5/15/21, we still do not have it hooked up.
We couldn't hook up the tv to the Xfinity Stream App.
We called the Geek Squad, not only were they were no help at all, they were clueless.
We had our cable company come to our house, which I had to pay for, they couldn't figure it out as well. they told us to go to the xfinity store and ask for help, we did and no luck! We even called Samsung, no help. We even went back to your vineland store to see if the Deptford store employee gave us bad information. The Vineland employee told us the same thing.

I am not exaggerating when I say my family and I tried for 7 hours on the 1st day we tried to hook up the tv talking with the various companies. We probably have over 20 hours trying to solve this so called easy set up.

On 5/15 I had, what I thought was a geek squad member coming to my house for an appt. to help. I received on my pc and my phone 2 automatic messages saying he/she was on their way, a half hour after arrival time when no one showed I called Best Buys and they told me they had no record of the appt., after I waited all morning for someone to show up. How could there be no record if i was receiving notifications!

I can't even begin to explain how frustrated my husband and I are with Best Buys.
At one point I did ask for a manager, I got this lady with no sympathy telling me to just return it, as if it were that easy.
The tv is an 85 inch and already mounted to the wall. It took 3 of us to hang it.

We are more than disappointed in Best Buys.
We cannot believe the lack of customer service we have received.

I bought the player on 11/25/2020. Two months ago, it stopped working suddenly. Outside the green light, nothing works. I went to the store where I bought the item and complained. They checked and admitted that it is not working. I asked them to either repair, exchange with a new, or reimburse the payment I made. They said that they can do neither. It seems to me that this is not a fair answer. There is obviously something wrong with the player. I do not see why I should pay for a defective product.

I purchased laptop April 25, 2021 and called April 26 to add warranty over the phone or online. I was told that I needed to bring laptop back so it could be examined to make sure it wasn't broke. I took off work early since the store closed at 7 p.m. I had the laptop wth me but the person at customer service did not even touch the laptop. I purchased a two year warranty and now I would please request to be reimbursed for my mileage and inconvenience this has caused. If no inspection was done, nor was it even touched I feel I should have been a less to purchase warranty, at least online. Thank you cor your consideration.

I recently purchased a computer at best buy in Rochester New York It was delivered on Monday and after it was hooked up I found out it only hit 20 MB Of internet access. This is disgraceful that's but I should be doing a lot better than this In order to get it fixed I had to purchase there Warranty which was All as a year plus I need it to pay$50 for every visit. How can I come be like best buy Lead people by such junk computers. They're coming to pick up my computer in the next couple of days and I will be very glad to get rid of it. I don't know if I wanna buy another computer from best buys if this is the kind of computer that the offer to people. Thank you for letting me file was complained and if you need to contact me that's has my all my informations.

I have been a Best Buy loyal customer for more than 25 years and never had any major problems with the company.
This morning (April 4, 2021) I discovered a charge to my Citi credit card that I did not recognize and have never authorized: "Apr 12, 2021; BBY SUBSC TRIAL END RICHFIELD MN; $108.22."
I contacted a Best Buy online agent who said that the charge is for a Webroot antivirus program. I am not interested in a Webroot antivirus program and never promised to buy it.
Then I contacted the Best Buy Dispute Department online. The online agent promised to take this dispute case but under the condition that I will pay them (?)! I think it is unacceptable and it sounds like a scam to me.
I do not want a Webroot antivirus program and I have never giving permission to Best Buy to "renew" this program after 6 months of "free trial". Please immediately issue a credit to my Citi card in the amount of $108.22. Thank you for your prompt actions to resolve this issue.
Best regards, Vera

Bought said refrigerator in 2017 with extended warranty ice maker quit and froze up and repaired broke again waiting to samsung to send someone out went to store to see if they can replace with a different fridge since I have original receipt said no take it up with samsung very unproffesional finally after 2 weeks got a hold of a human who said cant do nothing about it all I want is too see what what my options are I would like for bb to give me refund so I can purchase another fridge at their store thank you

Two small packages arrival by five pm 4/8. Home to receive delivery door open and outside all day. Someone changed address that was the first reason. Yet, the correct address was on the delivery for over four days! Second now they lie and say no one was home to sign? Really, still lies and in true. Now the delivery is pulled back! Talked to a women CS in Jamaica - not earning what drivers and office make in the states. Management hiding! Talked to shipper Best Buy which also hides behind foreign CS! No one is accountable. Consumers need to shop in person without masks and bring management back out to deal with bad staff! Ups stop hiding and lying! Over bad service and lies

I purchased the software on 12/07/2020 at the Glendale store when I purchased my lap top. The lap top broke and was unfixable (LESS THAN YEAR). I purchased my new lap top approximately 10/21/2020 at las vegas store at that time when they were loading my lap top I requested that they cancel my software that I purchased 10 months ago. They affirmed that they would. They didn't and I received a 75.31 charge on my January bill. I disputed the bill IMMEDIATELY and they said I was responsible for the charges even though I DID NOT authorize the charge. I have spent thousands of dollars with this company. No wonder they are having trouble DON'T STAND BEHIND PRODUCTS THEY SELL and DON'T TREAT CUSTOMERS WITH RESPECT.

purchased Amana dryer Feb. 27, 2020...week later received a non-working dryer. several days later Best Buy determined that they would install a new dryer of the same make/model. several days later they installed a dryer that worked for ten seconds, shot sparks from the vent then shut off...The next week Best Buy determined that the best way to handle this mess is to install a GE dryer, although a small upgrade would absorb the higher cost as a show of faith for the inconvenience and that they would install that on April 2nd...which would complete my purchase of February 27th...today I was advised that the dryer and no comparable dryer could be installed before April 14th...after scheduling that, I received a message that I needed to contact Best Buy to further discuss the situation. I called, waited a long time on hold to speak with someone that I could not understand on a connection that sounded like a war zone, who finally told me that I would receive a call back..that was several hours ago. Your turn !

purchase a car stereo for my son for Christmas with free installation. He set up an appointment. He went there and appointment was cancelled but no one told him about it. Made a second appointment; he went there and told him that he needed to order the parts to install the stereo. order the parts, over $300.00. Made a third appointment; received a message the day before that his appointment was canceled per his request (he never requested to cancel appointment). Made a fourth appointment and he was told it was going to take 2 hours. After 3 hours, he was told that they were missing a part that they didn't have and the car was not going to be ready today. His car was not drivable. He had to leave his car there and pay for an Uber to go back to work. He was 1.5 hours late to work. As of March 23rd his stereo has not been installed.

I am at wits end with your price match policy! I have done everything I know how to get this resolved, to no avail!

I purchased a Samsung 85 inch TV from your Sugarland Texas Store for 2799.99$ and had it delivered. Within a week your store had the same TV on sale for 2299.99$. I called and talked to the price match people and they said yes you are entitled to a price match refund of 502.00$. This was all happening in January 2021. This is March 22, 2021 and I still. have not received any credit for the price match? I have called numerous times and I was told every time that my refund would be credited to my American Express account within the next billing cycle. Again this is March and I have been told it was credited to American Express and to contact them. I did so and they told me they did not receive any credit from Best Buy.

I don't know what to do next? I have not received any credit to my American Express account! Can you please help me?

My address is
Rick Evans
8585 Sienna Springs Blvd Apt 1726
Missouri City Texas 77459

My PO# [protected]
My price match# [protected]
[protected]@gmail.com
PH# [protected]

If you need anymore info please don't hesitate to ask Thank You
Rick Evans

I found a lovely 2-din car stereo display at a best buy and decided to purchase it and have it installed... This was the beginning of my nightmares. I paid for the device and got the installation kit and scheduled an installation reservation. After a long period of waiting, because few installation times are available, finally the big day arrived. I came early to make sure everything would go smoothly. I talked to some bb employees and found out where to drive the vehicle to. Upon arriving I spoke to the audio tech. He told me to go to customer service to get the stereo, and then things got fun: first, there was trouble finding my order even though a day or two before I was called to confirm my reservation. Then they said there was an issue with the stereo, and that it wasn't here. The manager got involved, explained what had happened and tried to resolve the issue. Finally the manager was able to redo my order and I got set up with another installation date. Today is my installation date. I received a reservation reminder a couple days ago to confirm. Today I find an email message saying that my order has been cancelled... What kind of gross incompetence is this?! Between the badly-trained employees, an internal system that is stupidly-designed there is no room for good customer service! This is absolutely the worst experience i've had by far anywhere in the world. Twice they have wasted my time! Twice, i've had to set aside days off from work only to be screwed over by best buy clownery! All I want is the stereo I ordered installed in my vehicle without any further hassle, now is that too much to ask or expect?!

Unlike most people who post complaints here against Best Buy or Geek Squad, not only am I sharing my own experience of their deceptive anti-consumer practices so as to warn other consumers, but more importantly, I'm also sharing several lesser-known but fairly effective steps you can take yourself to make your complaints known to Best Buy, assuming you have genuine complaints.

I purchased a highly-recommended laptop from Best Buy in Toronto in January 2020. Starting in December 2020, and still within the warranty period, my laptop suffered 3 successive catastrophic failures in the span of 3 months - 2 of which required motherboard replacements. Each time I made clear to Best Buy and Geek Squad that I required a replacement laptop, since each fatal crash was causing severe disruption to my small business. Each time, I was assured by Best Buy and Geek Squad representatives that my repaired laptop was completely fine, and they refused to give me a replacement despite me having purchased a 4-year Geek Squad Protection Plan.

Can you imagine buying a new car, having the engine fail on you 3 times in 3 months to the point of needing replacement, and then being told dismissively that your car is fine and isn't a "lemon"? That's exactly how Geek Squad's Protection Plan works - completely fails you when you need it most.

If, like me, you think that Best Buy's conduct towards you, as a consumer, was just plain wrong, why not let them know they should be taking it seriously? Try these three approaches you may not have previously considered:
1. Email Mat Povse, Best Buy's Senior Vice President, Retail & Geek Squad Services, at [protected]@bestbuycanada. ca and [protected]@bestbuycanada. ca, and inform him personally of your issue.
2. Did you know it's illegal for any business in Ontario to give you false information about their products or services, including stating that a product is a certain quality when it isn't, or promising to deliver a service or product when they should know that's not possible? All of these things are illegal under Ontario's Consumer Protection Act, 2002. Look into your rights on the Consumer Protection Ontario FAQ website, and if you think Best Buy or Geek Squad haven't been honest with you, file a complaint with Ontario's Ministry of Government and Consumer Services at their online portal. [https://www.ontario.ca/page/filing-consumer-complaint]
3. Depending on what you were told - specifically, if Best Buy or Geek Squad have made a false or misleading statement to you - that might be a deceptive marketing practice that is illegal under Canada's Competition Act. File a complaint with the Competition Bureau of Canada at their online portal.
[https://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/frm-eng/GH%C3%89T-7TDNA5]