Best Buy Canadacustomer service (or lack there of)

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Best Buy Canada
www.bestbuy.ca

I bought a DVD from Best Buy, tried to watch it at home and it started freezing. Took it back wanting to exchange it for a working copy... the girl there then tells me i can't exchange it because there is a scratch on it, and that my DVD player scratched it. I told her i play tons on DVD's on my player and just played 2 that morning and nothing happened to them...

The girl then tells me that i must of scratched it myself! I said i didn't she then went back to the DVD player,I said no she then says 'well then YOU scratched it' by that point i was boiling mad and yelling at her that i didn't scratch the [censored]g DVD we went back and forth with this stupid conversation for at least a couple of minutes... i told her all i wanted is what i payed for a working copy of he DVD scratching it is pointless.

The manager comes in I was yelling at that point and tells her to give me the DVD and she then trys to tell him it is scratched and i shouldn't get it... In the end i got the DVD. I just want to know what kind of customer service they are taught there.

Went there again today to exchange a DVD i got as a birthday gift (i stopped shopping there) stood 25 mins in line with only 2 people in front of me... manager came back and forth but never thought of helping when i asked she pointed to the line i was already standing in at that point (the second time after i got another DVD for 30 mins).

Responses

  • Sc
    Scooter Nov 18, 2008
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    Best buy employees are a waste of space on the best of days.
    Today i called the south common store, I followed the directions on the telephone and choose 5 (for DVD movies) after 30 rings the system sent me back to the choices menu, i then choose 7 to speak with customer service. It rang for 4 minutes, it rang so many times it disconnected. Where are all the employees.
    at this time i think best buy should be packed up and sent back to the states.
    well at least i wont have to sit in line like the previous guy.
    BBB = best buy blows

    1 Votes
  • An
    Angela Dec 26, 2008

    I tried to take advantage of the Best Buy Boxing Day Sale, which began at 8pm EST (5pm PST) on Dec. 24. When I finally got through the checkout, all my items were available. Great! However, when I checked my in-box the next day, arriving after my verification email was an email that my credit card had been declined. This was a shock, as I maintain a zero balance. I checked with the credit card company, and there was absolutely no problem with my card. When I tried changing method of payment as the email from bestbuy had suggested I do, my order could not be updated. I tried this at least 20 times.
    Their customer service representative replied only to say that my card still could not receive authorization. What a bunch of baloney. Has anyone else had this trouble with this company?

    0 Votes
  • Wo
    worstbuy Jul 31, 2009

    BEST BUY PRODUCT EXCHANGE PLAN is actually BEST BUY CUSTOMER MONEY STEALING PLAN.
    I Urge you to read the contract and you will notice that best buy is actually stealing money from people. They will tell you you can cancel a contract before 30 days. They will not tell you you cannot cancel after 30 days. I had a problem with my blackberry cell phone and they would not exchange it. They tell me it a software problem although i have the latest software installed on the blackberry. I think this is the biggest money stealing plan and customers should really be careful reading the terms. My recommendation is NEVER BUY at best buy - you will get screwed.

    1 Votes
  • Su
    suckit Sep 25, 2009

    You idiots need to stop blaming staff for lines at retail stores. It is clearly the fault of the company as far as higher management. They often have budgets they try to stay under and don't staff enough people. Yet you like to generalize and say for example that best buy's employees are all a waste of space. Grow up ###nut.

    1 Votes
  • Ih
    ih8bestbuy Nov 30, 2009

    I purchased a laptop online from Best Buy. I had to call 5 times to confirm my information, not including the calls that I had to make to my bank and credit card company, who informed me that Best Buy never even attempted to put anything through on my card, so if it wasn't "working" it was the stores issue.

    When I receieved the laptop (finally) I had just been into a Staples store that day, and noticed the new models out for $50.00 more than the model I purchased from Best Buy.
    I decided to return it, and get a new model.

    When I called to return it, I was told I would receieve the paperwork via e-mail within a few hours. It never came.

    I called back the next day, they said they were simply backlogged, but if I didn't receive it by Friday, to call back.

    Well I never received it by Friday. I'm not stupid, I checked all my junk mail folders. The woman I reached said there was nothing she could do but pass it off to someone else, and I would have to wait an additional 2 days. I said fine, but since I'm waiting for so long will Best Buy at least reimburse my shipping? She said of course it would happen.

    I called back two days later, and they had no record for my call on Friday.

    I asked if I would be stuck with the product because I didn't return it within my 14 day window, and they said yes.

    Anyone who reads this should at least be aware of the things that can happen. I never yelled, screamed or swore into the phone at these people. I was more than reasonable the entire time, and I am now stuck with a product I recieved two confirmation numbers for saying that I could return, that mysteriously disappeared from Best Buys system.

    Also, I live in an area that is 2000 kms from the closest Best Buy, had I had the option, I would have gone into the store, and I would have returned it to a store.

    0 Votes
  • Ca
    capercaper Jan 07, 2010

    Yes, BestBuy canada customer service is terrible. I am waiting close to two months
    for a Visa fefund on items returned. They sent me the wrong items and agreed to accept the
    returns, they phoned me and notified me they received the items back more than a month ago
    and would refund my purchase.
    Still no refund yet. I called customer service that many times it's simply a wast of time.
    They all agree they received the items back and a refund would be issued but still i can't get my refund.
    They also fail to reply to my emails regarding the credit for the returned items.
    There is no complaints department to call, no other avenues to follow, you have to simply take
    the loss and find a better place to shop.

    0 Votes
  • i ordered a lap top online and had it delivered.so far so good. by then without even using it and not yet having internet service i reserved another one online for pickup and went to get it after recieving the confirmation stating that it was available for pickup.when i got to the counter i was greeted by a stone faced clerk who was very dry with me while joking with her co workers and being very polite to her supervisors.not a single please or and any other friendllness.she then told me after more than five minutes that they did not have to computer.the mamager then went off to the other side of the store with neither her nor the other employee telling me why.another manager came and asked me what the problem was with the one that i was returning.i then told the employee that i was going quickly to the bathroom.i had driven a good twenty five minute drive to get there and i really needeed to go and all there was to do was wait anyway because the manager had gone to over where the bathrooms were too.the employee dryly told me to stay there, no smile no please.now arent i the one that is being put out here? i had told them that i had bell coming to install my internet service in one hour and that i had come specifically for my computer and needed it.the manager replied that all i needed to do was cancel it.no sorry no nothing.i went to the bathroom anyway.when the manager returned she told me that all she could do was sell me another computer that was at least $100 more expensive and give me a $50 discount.the computer i had reserved had $150 off and that was the whole reason i had decided to drive over there in the first place.i told her that she should give me the deal i had paid for(you have to use your credit card to reserve)because to me it is up to them to pay for their errors.it is totally not cool for a customer to plan out an internet connection installation and go out of his way only to be told that there has been an error and offer me something that i would not even have bothered to go to the trouble for.on top of that she accused me of trying to take advantage and acted like she was doing me a favour by letting me return the other unused computer that i had bought less than a week before.she also acted like they had done me a favour by delivering it.that was only part of the agreement.i thought she was very out of line.i then went to my car and called the best buy call centre and the employee that i spoke to agreed fully that the store should be held responsible for the error abd compensate me with another equal deal but only they could do it so i gave up and went to future shop and bought another computer as fast as i could but the price was not nearly as good.

    1 Votes
  • Ep
    ep2002 Jul 29, 2010
    This comment was posted by
    a verified customer
    Verified customer

    There's just not enough space here to tell my full story.

    I tried to purchase from Bestbuy.ca & had nothing but problems. Twice the card declined on 2 separate tries. They don't even have it automated, so you don't find out until hours later that it declined. Totally amateurish.

    While BB made attempts to sort of rectify the problem, I didn't know they never gave Scotia bank the authorization code so my funds could be released to me. 3 days later I had no money on cc & then I find out that Best Buy never even escalated the issue & still wouldn't provide the codes to Scotia. It's days later & still no word from their credit department. They just don't care at all. Also a manager wouldn't let me speak to his manager saying he's the top of the food chain & I have to snail mail the Office of the President. Any company that makes you snail mail is, in my books, a company that doesn't care about their customers. TERRIBLE service even though the reps were nice. I will NEVER purchase from their online site & this is the 2nd time now that Best Buy has swept an issue under the rug.

    Last time it was an issue with Future Shop.


    Michelle

    1 Votes
  • Ca
    canada2010 Aug 29, 2010

    The WORSE CUSTOMER SERVICE EVER!

    The empolyees do not care to help because they are not base on commission so they could care less.
    I had to go through 5 different employees to help us and none of them were great help.
    They were rude and dealt with the sitation in a unprofessional way. The store manager lack professionalism and knowlege.

    I would never purchase from BEST BUY anymore.

    1 Votes
  • 10
    1023 Nov 10, 2010

    Glad to hear I'm not the only one that had a problem with best buy.Bought a dvd player for my kids with extended warranty & it's been nothing a but an issue!Customer service needs to go take a class on how to deal with people!!!Plus a manager won't even call me back.

    2 Votes
  • Ep
    ep2002 Nov 10, 2010
    This comment was posted by
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    Verified customer

    While head office did compensate me for all my issues when trying to buy a printer from their website, I had MORE problems when I started researching prices for memory.

    I called several times to get pricing & each time I got a different story finally figuring out that some of them were giving me notebook prices, not desktop prices.

    I also had to research how much memory is actually utilized on XP b/c one of their in-store [censor]s said XP only utilizes 2 GB & that's not true, it's anywhere between 3-3.5 GB. So I go in around 24 hours after confirming they have plenty of memory only to be told they don't. Not only that, the geek squad guy says 1 minute while he continues to type something into the computer & then yaps with his co-workers on how to spell different words all the time joking around while I'm standing there.

    Then besides giving me attitude like they know it all when they are pee wees, they have the nerve to tell me I shouldn't have called the computer dept. to find out prices, I should have asked them LOL (yes, I'm sure that's the image Best Buy wants to give to their customers. Don't trust anyone in the store, only call the Geek Squad)

    Then I find out that the 3 different guys I had spoken to on the phone didn't even tell me they had Kingston memory. <sigh>

    I was furious. I did my job as a consumer & researched ahead of time. This should have been a 1-2-3 transaction.

    I went to the front to talk to a mgr. & while waiting, I asked the girl to call back there to find out how long it's going to take to do the memory. That's when one of [censor]S tells her he needs a key. Yes there's a key lock on the case, but it doesn't need it & they got me all scared & nervous, but then I thought to myself - the last PC store didn't need one, so why do they? Again complete [censor]S who don't know what they are doing. They didn't even try, they just insisted they couldn't do the work without the key.

    I also asked for the speed of the memory since I didn't know & they kept skirting the question first by saying it doesn't matter b/c that depends on my computer, then saying it doesn't say on the package, yet when the c/s girl ran the memory thru for me to pay, it came up right on the receipt.

    Finally the manager comes up to me & we speak & he gives me a bit of a discount, but something that takes 2 minutes to do (replace memory) ended up taking me over an hour AND all the stress I had to go through to actually complete the transaction.

    All I can say is DON'T trust the Geek Squad OR anyone who works at Best Buy. They are a bunch of kids who aren't trained at anything other than to have fun at work. That's my opinion based on years of using computers. Not only that, what is more dangerous is that they THINK they know what they are talking about. Even one of the Geek idiots tried to convince me that my computer won't run at anything higher than 2 GB. I argued back & sure enough, my computer is running a lot faster than it was with only 2 GB of memory in it before.

    While I think it's great to have fun at work, first & foremost knowing your job is THE most important thing besides great customer service.

    Unfortunately we here in Canada have little to no selection when it comes to buying computer hardware. We can order from Canada Computers, but we can't walk into tons of stores & find a good store where the guys know what they are doing, so most times we are stuck with Best Buy & Future Shop & we risk our lives & computer by trusting them.

    Always research first online with high quality computer forums.

    1 Votes
  • Ax
    axiom49 Dec 15, 2010
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    Best Buy is the worst store out there for costumer service, i will start from the beginning, i bought a PlayStation 3 and a Dslr camera over $1500, and the lady was assisting me and forcing me to get a warranty she told me that if you take this warranty if you ps3 breaks down within two(2) years i can take it to best-buy and replace it in the store, but now its been more than 30 days and i went to best-buy i actually tried 3 bestbuys they all gave me head aches and got me so mad, when i went to exchange my ps3 because it broke down they told me no we cannot exchange it because it hasn't been one year yet you have to send it to Sony. I explained that the sales lady who sold me this stuff assisted me in getting the warranty and telling me that i can exchange it anytime but, the stupid costumer service and the dumb a** manager didn't even care now my PlayStation ps3 broke down, and i have to send it to Sony. From this day i am never going to Best buy store again worst costumer service in the world also never get the warranty from them it's nothing stick with products warranty, if they hassle you in getting warranty grab what you just bought and smash it in their brainless heads.

    1 Votes
  • Ep
    ep2002 Dec 16, 2010
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    Write away to the office of the president.

    I think I had their number, but I think they change the number so customers can't track them down as time goes on.

    They should be taking back the defective unit no questions asked. What city do you live in?

    0 Votes
  • Ax
    axiom49 Dec 17, 2010
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    toronto

    0 Votes
  • Mr
    mrXmas Dec 24, 2010

    Wow, up until today, I normally ignore what they call "customer service and just pick what I want, and never let any of those lame employees or managers try and "help" me out. I grab what I am looking for, and pay for it. If they try to help I just tell them "I am fine..." and they leave me alone.

    Unfortunately, I managed to get a credit account with best buy today. Basically, I applied online, got approved, and got a confirmation number. No actual account number or credit limit information... just a confirmation that I was approved and a confirmation code to use as reference when calling their inquiry line.

    OK, so, I got it today for a reason... christmas shopping. Since it will take a few days to weeks to get the actual card, I called the inquiry number 1-800 number. The woman verified my information and told me the credit limit. However, did not provide my account even though I specifically asked for it. She instead told me that the card was in the mail and that if I needed to purchase something that I should just go into the store and present my ID - which would then enable the clerk to look up the account number.

    So far so good - cool, they are hooked up and they'll be able to get my account by entering my info from my ID. Excellent!

    She also asked if I wanted a credit increase since today was the only time I could ask for one - if I asked later, I would not be granted one until 6 months had passed. Interesting I said, ok, sure, let's see if I can get a higher credit limit why not. Cool, they gave me up to $3K limit .. up from $1600. Nice, that's some buying power right there.

    SO, ok... I go to Best Buy, spend a bit of time making sure that I find the right netbook for my wife for christmas. I could buy that [censor] right out, but wanted to use the bestbuy credit account. Anyways, so I decided on a netbook and asked one of the "computer" guys for the netbook - first thing he says is, let's see if we have it in stock... alright... goes around for a bit and finally finds one - the last one apparantly (that's never happend before when buying something... right...!)

    So I tell him I want a 2gb stick of memory as well, ok, he has to check with someone to make sure it will take that - first he tried to tell that I most likely need to buy another 1gb stick... I say no, I want a 2gb stick... I am sure it will take it. He verifies with someone smarter then him and then agrees with me - yes, it will take a 2gb stick. Great, get me one please.

    He gets it and then after a few mins of me waiting around for him to get the stuff together - he says ok, let me ring you up. Cool, I am almost out of here I think. Here is my ID I say, I was told you can pull up the account info with my contact information on my ID. He looks lost - "ahh.. what? ". Ok, I could give him a better explanation - I got an account today online, a bbuy credit account, I don;t have the account number for him to charge to, but the rep who I spoke with on the phone said he WOULD be able to pull up my account info when I am in the store purchasing something. ... he has no idea how that would work - I'll have to go to customer service he says. Ugh... fine, off I go.

    Customer Service - this is where everything goes to [censor].

    They don't know what I am talking about and call a "manager" ... he comes over and immediately says, what's the problem - what are you buying with your credit card? I tell him the same story I told the "computer" guy. He keeps shaking his head - and says, "we can't do that here.. that is between you and your credit card company or bank" ... ???? wtf? I say, ahm, no, it's a best buy account - a bbuy credit account, I don't have the account number and the rep says you can pull it up so I can make a purchase with it. He then says, ... "Oh" " I misunderstood, I mis heard that" then calls over another girl from somewhere else. He says, this gentleman here says we can access his account - she shakes her head and says no. I say yes, your rep says you can, she says no and he then agrees with the girl again. Jesus Christ I exclaim. "Ok sir, You are going to have to leave!" ...? ahm.. what?... why? "because you are using profanity and you swore at me." ..wtf? "when and what did I say??" "you said Jesus Christ and that is a profanity."

    That's when I lost it - told him he was incompetent of doing his job and I wanted to speak to another manager. No other manager is around and I need to leave he says. I told him I will take this up with head office since he can't do his job and "[censor]ing [censor], is this store [censor]"

    In the end, I used profanity and called him a bunch of names - for some reason he said "anytime buddy!" and I said how about right now outside... so he then says I am threatning him and he will call the police etc. told him to go ahead and he;s still a [censor] head etc. I asked for his card and told him he'd be hearing from me and left. He says merry christmas and I told him to go [censor] him self.

    And that was that.

    I am obviously cancelling my account and will never shop at blow buy again.

    0 Votes
  • Ax
    axiom49 Dec 25, 2010
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    Verified customer

    I know how you feel, all you want to do is wait for the F*** employees and the especially the stupid head manager outside, get a baseball bat and beat them so they can't work for years.

    0 Votes
  • Co
    confidential-due-to-risk Jan 21, 2011

    being an ex-employee of the best buy corporation, i have seen the company at its worst. the company shoots itself in the foot with the new employee training sessions which are a complete waste of time and money. they make up for the loss of money by overcharging their customers for "service plans" or "replacement plans" (which, if you haven't noticed by now, are a gimmick). as an ex-sales employee of one of the largest departments, we are drilled to not pressure the consumer. so in other words a no pressure sales environment for the employees and the customers, when in reality theres a ton of pressure to sell these so called "service plans". the sales people are non-commission and get nothing out of selling the plan, but the managers get pissed off when a service plan was not sold. for myself if the customer wants it they can have it but if i ask and they say no, then the answer is no. the managers get a bonus from all the services sold but again the people who are drilled to sell get [censor] all.

    i understand that this is a complaints page but if you happen to run into good enough customer service to want to tip, only tip the person helping you.

    DO NOT BUY SERVICE PLANS!!!

    0 Votes
  • Ep
    ep2002 Feb 05, 2011
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    a verified customer
    Verified customer

    Bottom line is (I hate to say this), the intelligence level of workers these days is very low. They have no common sense & 5 different people tell you 5 different things.

    I always deal with managers b/c only once in a blue moon do I deal with a first level person who is smart & knows the actual rules of the company & trust me, when they are good, I sing their praises 10 fold.

    I thought maybe it was just b/c kids are young, but even people in their 20's & 30's are complete [censor]s & when I was 18, I don't believe I was ever this stupid.

    0 Votes
  • He
    Henry Dimayuga Mar 15, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I bought Mac laptop from Best buy which they price match up with Future shop which is really good, but on the flyers when you buy Mac laptop you can add MS office 2011 home & student for $99 but they reject it due to their policy, they cannot give customer 2 promos. My question is ? Does Price matching is a promo ? I don't think so ! I think Price matching is a all store policy and it's not a promo ! So they should give me that Promo. Am I right ?

    0 Votes
  • Oz
    Ozy2019 Jul 29, 2011

    worst costumer service ever. i purchased insurance for my internet stick, i would be happier if i throw my money away. never going to purchase anything from best.. sorry worstbuy.

    0 Votes
  • An
    angry at bestbuy Dec 15, 2011

    Do NOT get the Best Buy Product Exchange Plan. It is a scam. You end up paying the equivalent of a new iphone or product anyways over three years, then when you come to make a claim, they point to ANY physical damage (whether its related to the malfunction or not) and reject your claim. And you can't get out of it. It's disgraceful.

    0 Votes
  • An
    angry at bestbuy Dec 15, 2011

    The Best Buy Product Exchange Plan is a SCAM. You end up paying the equivalent of a new iphone anyways over three years, then when you come to make a claim, they point to ANY physical damage (whether its related to the malfunction or not) and reject your claim. And you can't get out of it. It's disgraceful.

    -1 Votes
  • Do
    doug las 849 Dec 16, 2011

    Worst store to deal with Why is there both Best Buy and Future Shop only two city blocks from each other they are owned by the same head office . I will never deal with Best Buy again on anything . Go to Costco at least you can get a full refund without a bill on TV, s and DVD players just over one year mark and not get ripped off for almost $100.00 plus taxes without a huge fight !!!

    0 Votes
  • Rk
    RKKEAN Feb 02, 2012
    This comment was posted by
    a verified customer
    Verified customer

    On January 23, I went on to the Best Buy website looking for the collector edition of Final Fantasy XIII (Xbox 360) for a birthday gift for my son. My mother had asked for me to find him something that she could purchase online and have shipped to him, as I live in Canada and she lives in the US, and this is a game he wanted.

    On January 23, I placed the order on your website for the game, $74.99 plus hst, for an order total of $84.74. I put my address, and her credit card information in the system, which I have used before to make purchases without issue. I understand the system requires the billing address to match the credit card, but the system finalized the order and sent me a confirmation, Order #880***23.

    On January 31, more than a week after I made the purchase online, I received an email requiring further information. I was not too surprised at this request since the address did not match the billing address for the credit card. I forwarded the email to my mother, the holder of the credit card used for the purchase, and she tried to call, but was advised that they would not talk to her since the order was not in her name. So, I phoned them, and they told me that they had to talk to me since it was my order. I verified the credit card information and phone number and address on the credit card with the customer service agent. I was told that the system would update probably overnight and that my order would ship out the next day. Great.

    I checked on the Best Buy website on Feb 1, to see what the status of my order was and it showed an incorrect shipping address, and the credit card information had been entered, but it said that the card had not been charged for the 84.74. I phoned customer service and spoke with an agent. His English was quite broken, he told me that the credit card was in the process of being verified, that I just had to wait. I hung up from him and phoned again to ask for clarification as I did not understand most of what the other agent had said to me. The girl said that everything was fine, that the credit card verification had been submitted, but she was going to escalate it for me so that it would be expedited since I explained that this was my son’s birthday gift. This video game is a special edition and had to be ordered before the release date to get the special edition and Best Buy had some sort of special book with the game which is why I ordered it from Best Buy and not Amazon or Future Shop. She told me that if I did not get a verification of shipment via email by the end of the day, that I should call back. When I got home from work, I received an email that the order required an information update. So, I called again and went through the whole story, and I was told that they needed the phone number off the back of the credit card. I phoned my mother and had her on the cell and the agent on the land line, and had my mother read off the credit card information and phone number to the agent. Once that was done, I asked if that was everything- and she said that it was. I asked if she could escalate it again since time was an issue. She said she could do that for me to hold, and she put me through to another agent. I went through the whole story AGAIN, verified the account, AGAIN, and explained to him that I had been transferred to him for him to expedite the verification process for my order. He told me he had no idea what I was talking about that there was no such thing an expediting an order, he was quite rude. He told me I just had to wait for it to go through. I asked him if he had everything required for the order, the address, phone number, they talked to mom, everything was good to go. He said it was, so I hung up satisfied that the order was going to finally go through.

    After supper, I checked my email and found another email from Best Buy, requiring an information update. I phoned, again, now this is the fourth time I have called, and the fifth person I have had to verify my identity and order information. This time I asked for a supervisor. The agent said, “Why?” I advised her that I had been around the block and back with Best Buy all day over this order and I was not going to deal with another agent, I wanted someone who can do something. She asked for my order number and all the information, AGAIN, so I went ahead I apologized that I was mad, but I was really frustrated at this ongoing situation over this order. She kept “apologizing for the inconvenience”- I told her that I wanted to speak to a supervisor unless she could verify that my order was done and on the way. She said no, that she had to talk to my mother. I told her that we had already been down that road, been done, all verification information possible had been provided. She said that she could not discuss it with me. I told her I wanted a supervisor, again. She told me that she could not get a supervisor. I told her that I was not going to talk to her any more, I wanted a supervisor. She put me on a very long hold, and when she came back on the line she told me that there was not a supervisor available. She then said “it is not going to do you any good the supervisor is also going to want to talk to Mary Howard". I told her that I was not going to talk to her any more and I would only talk to a supervisor, I asked for her name and agent ID# (Annabelle, 62423 is what she told me) and asked again for a supervisor. She put me on another long hold, and when she came back she told me again that she could not locate a supervisor. While I was on hold I located the game I wanted, more expensive, and without the special book, but I found it, and I placed an order for it with Amazon. When Annabelle came back on the line, I told her to cancel the order. She told me that she could not cancel the order. I told her it was my order, and I wanted to cancel it. She told me that she would not do it without talking to *** *****. She told me if I really wanted to cancel it I could do it myself online. So, that is exactly what I did.

    I have bought MANY electronics, my xbox kinect, my plasma tv, my laptop, loads of video games, cell phone cases, cell phone chargers, movies, and accessories from Best Buy. When I need something and I can not find it other places, I go to Best Buy. I have ordered online from you in the past without issue. I was a loyal customer. I am telling you now, after this incident, I NEVER EVER shop on the Best Buy website ever again. I will tell everyone who will listen about this incident, and encourage everyone I know to avoid Best Buy, especially for online purchases. I have never been given such a run around by untrained, ignorant, customer service representatives. These people who are in your employee have cost your company a good customer. Perhaps this will bring attention to a problem that you can do something to correct. As for me, I am done with Best Buy. Too bad, I really did like your company, until today. AND in the time it took me to compose this email, I received shipping conformation from Amazon for the order that I placed less than 30 minutes ago. THAT is good service.

    0 Votes
  • Gravitytheseducer May 12, 2012

    All you people are seriously worse than handicap children. Reading your ridiculous stories, your feelings of entitlement and the fact you believe the world revolves around you is evident. Many of you throw temper tantrums when things don't work out in your favour. Maybe try acting like a mature adult and resist the urge to call employees childish names and swear at them and they would be more willing to help you. Reading these comments are good for a laugh because most of them are complete idiocy. LOL!

    -1 Votes
  • Cf
    cfkroman Jan 04, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Shopping at Best Buy is laughable and a complete waste of time. Whatever products are advertised in their weekly flyers are not supported at store level with sufficient stock for the promotional period...even on the day the ad breaks! Three times in 2012 I wasted my time going to a store to find the advertised item I wanted and three times I was told by those pathetic excuses for store employees that the item is sold out...on the first day of the sale? I don't buy it!...and 30 day rainchecks?...not worth the paper they are printed on as the item is guaranteed to not be in stock before the raincheck expires!...calling to check on stock availability?...the phones never gets answered...complain to customer service at Head Office?...all you get is a patronizing response and no effort expended to resolve or satisfy you...why is Best Buy still in business?
    I now spend my money at 2001 Audio Video where there has always been a good customer experience for me...knowledgeable and helpful employees...store manager that is always available...item in stock, and if it isn't they take your name and phone number to contact you when it is...even shopping at Future Shop has been less frustrating than wasting my time with Best Buy!

    0 Votes
  • Cf
    cfkroman Jan 04, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I just read through all the postings here...who the #&$% is "Gravitytheseducer" and why post this kind of a comment in a complaints forum? Do you have nothing better to do with your time than post a condescending and insulting opinion on people who are just venting on their experiences with a company?...seriously, your posting here is "complete idiocy"...go out and get a job!...by your post it is evident you have all the qualifications to be fitted for a blue shirt and enjoy a bright future as a clown at Best Buy!

    0 Votes
  • An
    angryangrycustomer Mar 29, 2013

    This time when I bought something originally from this store and I exchanged 2 times at a different location. No hassle, no harassment, no excessive unnecessary interrogation (just asked for my phone number thats it). It was in the Ajax Location I had a good experience. Staff was friendly and treated me with respect. I will definitely go back to location in Ajax. Hassle free exchange, did not blame if I wanted to exchange because it was the manufacture's defect. They looked at the item as appropriate and did not try to blame me if I did something wrong

    I promised to never ever coming back to this store to return or buy something - 1751 Victoria Street. I will be telling alot of friends and people about this horrible experience i had when returning a simple item to cellular accessories.

    The Whitby Location for cellular associate J1E7, I was extremely offended, unnecessarily guilty, angry, upset and very insulted on a personal level today. I should be the one who has the right to be angry and giving her attitude. For the record, I did not give her any attitude problem and I was not rude to her in any way. I just asked if I can get a return on this item. I mean if I was rude, I think she would have called the police or security.

    I wanted to return an item because it was defective. Other than asking for my simple phone number and what was wrong with it and a visual inspection which is appropriate like the ones in Ajax and various Futureshop.

    I had to get offended/ insulted by this employee (J1E7) thinking that I did something to the item and this was before she looked at the item. Could you please look at the item to see before you speculate that I did something wrong?

    It was supposed to be a simple hassle free return. Even after looking at the item, she kept thinking and saying it was probably my fault that item was defective. She was trying to imply that I did something negative to the product. Do you think I would show up and ask for a refund if I abused or severely damaged a product? That would be embarrassing.

    I should be the one who is angry and demand to see her manager. I should be the one getting an apology from her.I didnt even get an apology but no sympathy or empathy from her. She said THIS IS THE FIRST TIME I EVER HEARD OF THIS PROBLEM, DID YOU DO IMPROPERLY INSTALL IT? MAYBE YOU DID SOMETHING TO IT TO CAUSE DEFECTIVE. I told her another product had similar issue, she contradicted me. she said" WELL I HAD NO PROBLEMS WITH THE OTHER PRODUCT, I DONT KNOW WHY YOU ARE HAVING PROBLEMS THIS PRODUCT?"

    Yes those were her exact words. She was extremely rude to me when said that. Check out the surveillance cameras.

    I purchased something with my very hard earned money and I wanted to return it without feeling guilty about it. I felt guilty returning a defective problem that wasnt my fault. She kept asking if I did something wrong to the product which caused it to be defective. I wouldnt even show my face If I abused/ damaged the product let alone asking for a refund.

    I have returned items that were defective but I did not get any grief from them.
    This associate J1E7 needs to learn to give sympathy, not be extremely rude to customers, and not contradict me (she doesnt have to agree with me but dont be rude about it) and make me feel upset/ guilty and extremely offended. I felt so angry after leaving the store. I just said " you know what, forget the return, i'll just leave"

    she hesitantly gave me the refund...

    Some hassle free returns.. Does she realize just because I went to get a return on an item and she lost her share of commission doesnt mean I wont come back. With her attitude, I am never ever coming back to this store. I will be telling everyone who cares. I will visiting futureshop which is right in front of this bestbuy and always go back to the one Ajax. I got such a great experience from Ajax. I purchased some expensive items and they were polite.

    It is no wonder why this location in Whitby also so quiet. The one Ajax, usually full of customers. Hassle free returns/ exchange without offending me or being extremely rude to me

    0 Votes
  • Co
    consumedw/anger Jul 16, 2013

    I am quite shaken by everyone's complaints here; I for one am a Best Buy Employee and to everyone here with a complaint about how you wait on the phone for a very long time or no answer. Think about the time of day you guys call at!! Most of our Canadian stores open at 10am. Now please bear in mind yes some stores are huge with a lot of employees, but on the flip side some stores are quite small. Now depending which store you are calling keep in mind that we (the employees) have other responsibilities, such as down stocking, arranging store stock, cleaning our departments and yes Customer Service, meaning customers who are physically in front of us.
    Sure you can complain about why no one is picking up the phone, but think about us for a minute... If you were physically in front of one of us and the phone started to ring, would you like us to stop answering your questions and answer the phone?? Be logical here we try our best to accommodate everyone, and keep in mind that we are ALL human, we are not robots able to do hundreds of things at the same time.
    Now for the complaints at Customer Service desk, for returns...
    Seriously?, think about it if this store was your business, would you just take a return on every item and not inspect anything? Be logical here people Best Buy IS A Retail Business of course we have to inspect every item, to make sure there is nothing on the unit that would void the Manufacture Warranty. So in turn we could restock the item and sell it. Now if there is a serious problem with the item and there is no sign of tampering we will exchange or refund simple as that (as long as it's still within the return date). Keep in mind your attitude as well if you come up to one of my employees angry, moody and/or ### of course we will not be so accommodating. Now if at this point you're yelling into the screen at my comment "Well I'm a F%*cking customer and I'm entitled to be angry because you sold me a defective item" Stow it okay, we are bound by the company's policies, if you're returning say an iPad and it's only a week old but there's a huge scratch on the screen, and you bring it back and get angry because we cannot take this unit in because of the scratch. DON'T YELL at us, listen it's only logical, YOU used the iPad, not us. If the unit was brand new and when you opened it; it was like that, then why didn't you come back that same day; or the following day. Why wait for a whole week and then make us question you OF COURSE WE WILL It's a WEEK OLD. To ANYONE that seems suspicious and we won't take a charge back from the vendor because you physically scratched the screen. Now if you say "Well I work during the week and I can't always come to store. Well Buddy most stores Are open 10am to 9PM I'm sure you can find a time in the day to come back for a return, considering how you found time in your busy schedule to come down to buy your item in the first place. Now if it was an "Open Box" Meaning the price was marked down because a previous client returned the item, we open the box in front of you to make sure everything is okay no scratches or nothing. If the associate failed to open the item, then ASK him to!
    Now think about it this way, you (yes you personally) sell an iPad through a website or through a newspaper ad, the person buys it and then comeback a week later and says "Hey There's a scratch on this thing, I want my money back" But you know for a fact that there was no scratch whatsoever when you sold it to that person what would you do???

    Now for the Product Exchange Plan complaint that I read before by angry at bestbuy
    -"Do NOT get the Best Buy Product Exchange Plan. It is a scam. You end up paying the equivalent of a new iphone or product anyways over three years, then when you come to make a claim, they point to ANY physical damage (whether its related to the malfunction or not) and reject your claim. And you can't get out of it. It's disgraceful.
    15th of Dec, 2011 by angry at bestbuy -1 Votes

    The Best Buy Product Exchange Plan is a SCAM. You end up paying the equivalent of a new iphone anyways over three years, then when you come to make a claim, they point to ANY physical damage (whether its related to the malfunction or not) and reject your claim. And you can't get out of it. It's disgraceful."

    This plan is NOT a scam, we do exchange your phone, but only if there really is a problem, with the phone (hardware wise). Now if you dropped the phone at any point and it still works good for a little while... but then all of a sudden it stops working correctly and then you go to Best Buy Mobile for an exchange and claim that the crack or drop marks on the phone have nothing to do with the issue you are experiencing... How do you know that??? How do you know that when you dropped the phone that "one" time that it fell DID NOT cause the issue. Maybe it was just slow moving issue, maybe the phone out of the kindness of it's heart gave you a couple more months of operation before the damage finally showed up... Now the associates working at mobile have to enforce the policy if the mobile device does not comply to conditions of the plan (NO PHYSICAL OR LIQUID DAMAGE) of course we will not exchange. Now let's move on to Liquid Damage on every Mobile handset there are Liquid damage indicators, that does it's job! indicate that liquid has been introduced to the device, and YES people liquid damage DOES VOID your warranty manufacture and/or Extended (Product Exchange Plan). Just because you can't see the indicator doesn't mean it's not there. And even if you claim water didn't go anywhere near it, those comments fall on deaf ears because the indicator doesn't LIE. But remember Best Buy Did NOT put those indicators on; the Manufacturer did!
    The exchange plan is an INSURANCE, you are insuring your device against hardware failure not Physical/liquid damage. READ your Terms and Conditions pamphlet that we gave you. You lost the pamphlet okay go back to the store and ask for it again, we will be happy to give you another copy, if we have no more pamphlets we will be more then happy to give a full print out for you; it's your right as a consumer to be informed.
    Now I understand your frustration, but lashing out at employees just because you didn't get your way is not only childish, but counter productive. If you mishandled your item, device own up to it. If you know you broke something, learn from your mistake Don't handle the item that way, or if you bought the item and let a child play with it and the child broke it, well who's fault was it Best Buy's?... No The Child's??... Yes and NO... It's yours for putting the expensive item in the child's hands or putting it somewhere where the child can grab it.

    0 Votes
  • Vi
    vitola111 Sep 18, 2015

    Do not buy from Best Buy. I 'm the owner of a small IT business. In the past, I purchased my computers from Future Shop-with their merge Best Buy I went to Best Buy at Wilson Ave in Toronto to buy a Laptop advertised by them. The sales person sold me the laptop through an online order for delivery in two days. After 10 days waiting nothing was delivered. I got in touch with Best Buy Customer Service they told me there was a backlog an the would be in 7 days. The following day, yesterday, I received and email from Best Buy Customer Service saying the laptop is no longer available at that price - please go to the store and ask for a refund - they said! The government of Canada must know this is the way Best Buy is treating Canadian Customers. Also, I ask my IT colleagues and Canadian Small Business owners to not buy at Best Buy...

    0 Votes
  • Ma
    Max3141 Dec 04, 2015

    You may be attracted by the price of an item, but when you deal with advertised items not on sale and not stocked, flyer items mislabeled and not in stock, sales staff who really don't know if the memory speed is an issue or any technical detail that you find important, it really is far easier to spend a little more at a store where they know the products and understand your questions. Shop anywhere they value literacy, product knowledge and have some basic grasp of customer service and repeat sales.

    0 Votes
  • Mi
    Michelled2019 Jan 14, 2016

    I purchased an LG appliance set, stove, fridge and a dishwasher. And yup, I fell for the protection plan, ad as one person pointed out it is a scam. After 2 years, 6 or 7 service calls to my home, not to mention the numerous phone calls, I still have a dishwasher that only works 50% of the time. Currently it is in the middle of my kitchen. Waiting a few hours to try and see if it will run again. The only answers I get is we cannot do anything. I have been nice and patient and falling for their bull but I am about to lose it. I am a Manager at a large retail store and yes there are time we cannot do anything. But again we do not have protection plans, we just have the basic manufacturer warranty which we must abide by. If we had protection plans I could guarantee we would do whatever we could to make it right. Heck in my store we do already bend over backwards. I just want a working dishwasher.

    0 Votes
  • Si
    Simplestuff Apr 29, 2016

    I agree do not buy from Best Buy. Their employees are unprofessional, they do not understand the importance to communicate well to customers. They would promise something before you buy the product, once you pay the bill, they would seek all sorts of reasons that it's not their duty to do what they have promised. Worst Buy ever...

    1 Votes
  • Su
    Sugudhoni Apr 08, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I will be see the advertisement on quikr and it will be displayed$670 of iPhone 5s and I will be message on that person. Then he will be replying me to buy a 3 iPhone and gives one iPhone free . Then I will be pay 10000 rs from that person account on 7/3/2017 . Till now there is no package is not delivered to me . They are ask to pay another 10000 rs for that account. Please help me I am not a rich person. I'm in India. I required the amount for my body treatment. I'm in critical condition. Please let help me. I'm not lying

    0 Votes

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