Best Buy
reviews and complaints

I received an order of a fridge, stove and a dishwasher back in March

order no. “ [protected]”unfortunately the fridge was dented and when I called customer service, they said it will give me a compensation of $612 and keep the fridge on top of that they get a price it’s just meant on the stove because the price went down. Until now I have not gotten anything and amount of phone calls that I have been doing is ridiculous every time I call, they keep me on hold and after speaking with a supervisor, he promises that everything will be OK and I will get my compensation and price match checks in the mail within 2 to 3 weeks but nothing happens. The last time was today the representative transferred me to a supervisor he told me that he will call me back within 30 minutes he never called and when I called back they hung up on me.

Hosam Awad

[protected]

On July 17, 2023, Best Buy was scheduled to install/remove microwave over stove. The time given was 7 am - 7 pm. I thought that was ridiculous that Best Buy expects customers to spend their entire day waiting for service to arrive. I contacted Best Buy attempting to get a better time window. I was advised by the chat person that my service person left for the day due to a family emergency. No one contacted me regarding this. If I had not called I would have waited 12 hours for nothing and wasted my entire day. I eventually spoke to a person who rescheduled my appointment and she advised that someone was supposed to have contacted me the night before with a better window of time. That never happened as well. This is ridiculous especially for a service I paid for.

PS. I have the chat conversation saved if needed.

I am writing to you about an incident that occurred at the Best Buy Store in Auburn, CA.: On July 17, 2022 I purchased an Insignia Microwave (it was delivered to our home on July 19, 2022). On July 12 or 13th, 2023 my husband was using this microwave and sparks occurred during the cooking process. I located the receipt and realized we were just barely inside the 1 year warranty that came with this microwave. On July 14, 2023 I called the 888 number for Best Buy and was told by an associate that answered the phone, that because the brand was Insignia (a Best Buy Brand) I could bring it to the closest Best Buy store and they would exchange it for another one. As I’m sure you are aware the manufacture’s warranty is 12 months. She said if it had been any other brand I would have to contact that manufacturer, but because Insignia is a Best Buy Brand, the store would take care of us. On July 15, 2023 my husband and I drove to the Auburn Best buy store with our microwave (the distance is 27 miles each way). When we arrived at the Best Buy Store, we talked to 3 different associates in ascending order. The third person, Joanna Sanchez (claiming to be the store manager) told us that because we did not purchase the extended warranty, she could not help us. I told her what the associate at the call center had told me the previous day, and she said that was not possible. I then called the call center and talked to a different associate than the previous day, and she confirmed what Joanna had just told us. I asked if she would check the notes from the previous day, and she found that I had been told to bring the microwave back to the nearest store for a straight exchange. I had this call on speaker phone, so the store manager could hear. I was then told because a Best Buy employee gave me some wrong information, that was just too bad, and that the wrong information that I was given would not be honored. They told me to contact Insignia and gave me the phone number. We drove home with our faulty microwave (27 miles). When I got home I called the Insignia number [protected]. I talked to someone (I believe her name was Aubry). She gave me a Confirmation number (N40TRRH7) and an appointment time of 11:40 for the following day, with instructions to take the microwave back to Auburn’s Best Buy. She indicated with this Confirmation #, the Geek Squad would do an exchange. This morning, my husband and I drove back to Auburn Best Buy (27 miles) with our confirmation # and our microwave. We spoke to 2 employees from the Geek Squad, Amber and Cameron (they wouldn’t give me their last names). The first thing they said, was that we should have purchased the extended warranty, and then said they could send the microwave to Insignia for repairs and it would take up to 4 weeks. I told them what the Insignia Employee said with the confirmation #, the Geek Squad would do an exchange, and we didn’t want to be without a microwave for 4 weeks. Amber and Cameron then said we could buy another microwave and return it when ours came back. I know that the return window is 2 weeks. We decided to take our microwave home (27 miles away) and take our chances on it sparking again. I’m sure we will end up purchasing another Microwave, and I’m 100% sure that it will not be from Best Buy. I would like to add that the purchase price of this Insignia Microwave was $79.99. It was on sale, regular price was/is $109, making this the cheapest item we have ever bought from Best Buy. In the last 15 years or so, we have spent thousands of dollars at Best Buy: 2 refrigerators, 2 washers and dryers, numerous computers, printers, phones, an upscale range, 3 TV’s ….. just about anything that can be plugged in has come from Best Buy. I find it very disappointing the way we were treated.

I am going to file a lawsuit against a rep named jarvis located in northridge, CA 91324. Best buy

19350 Nordhoff Way, Northridge, CA 91324. This rep has been disgusting and has a problem. And he's about to be fired after this lawsuit I'm about to have on him. I'm holding best buy or him liable

I rely on stuff to get things done snd this impertinent sideshow has had prevented me from doing this and have had loss because of it. This has cause damage to making income as well as progression toward income this from fixing phones Nad making income from that as this is my local best buy and parts are needed to buy and get stuff done with in order to do things. I rely on getting parts and stuff from best in order to proceed and make my job consistent. Now this person has done so many vulgar things its ridiculous how much of a problem he has been. Its been some time since I've dealt with this because of it I haven't been in thr store and up now until I hsve been focused on other avenue or best buys in other areas but now it's to inconvenient snd caused a loss. And I meant to sue and have this taken care of before but now I have time to bring this to light to you. I have been harrassed been verbally asssaulted in cuss words and told derrwgorty things from this person. He is a homosexual but no offense this needs to be addressed becaue I feel this person has harrassed me and has been disturbingly harrassing me almost everytime I go in to the store and was constantly doing it o a daily basis. He needs to be sued first and foremost but as well he needs to be addressed for his nonsense and the damages done as well as the nonsense he's needs to be fired for. I have been talked to disgustingly with him cussing at people showing he's not meant to work let alone be in society with people. This trash belongs isolated at a mental facility wt hiw he talks to people and its sad that he's still working there. Two things need to be addressed this worker jarvis and a nother security had been vulgar and sad I now they approached me and how this person thought they were going to actually present themselves by first approaching harrasing for no reason but thn creating a fake story to make things up but it's clear they lied and made it up becsuse he walkng around andd he was hsrrassing me out of nowhere with other customers he left he came harrasing me for no reason and he has no point being around me when he left them and showed how desperate and weird he is to hsrrass someone and bother them. After wards he tried to pull this same lie and create a false thing on me. Which is what he did before but the manager denied it snd said it was not acceptable and talked to him because he was wrong in his approach and was horrendous in his behavior. This was a false ban and he created a false maxe up story to do it after I told him to leave me alone. He has problems the manager saw this and so the ban was a no go and said it was wrong of him. This person was wrong to be still employed in my opinion. He was knowing thst and I haven't dealt with thst because of it. It's been several months and I had come back but bow this jarvis guy is there but not the other manager. He is of course mad and holds a grudge and now of course laid a false ban again but no one is now there to tell him no. I came into store with him rushing to me harrassing me again and told me this. I want to file a lawsuit for defamation of character harrassment and damages lost from from no access to buying product for my business w loss of profit of my income. This person needs to b addressed and fired st the least it's appalling and unacceptable. His name is jarvis and supervisor at 19350 nordoff way, Northridge, CA 91324. In going to have securoty footage and witnesses testimonies from my friend who saw everything and several employees who witnesses him set for court trial testimonies. I want to someone to address this first priority of telling this person to leave me alone, lift the ban, and don't tell me anything..

Order Number:BBY01-[protected] placed on May 5, 2023.

I am a My Best Buy Total™ member.

Washer and dryer were delivered after two no-show appointments and one cancelled appointment without install kits. I had to buy a second washer install kit to get the washer installed. My installer could not install the dryer completely because of the missing Steam install kit - Smart Choice - Steam Dryer Installation Kit - Stainless steel Compatible with most steam washers and dryers; braided stainless-steel construction; resists up to 125 psi; includes 6' fill hose with 90° elbow, 1' fill hose and Y-adapter Model: [protected] SKU: 3762114. I contacted customer service on 7/10, gave them the SKU, and two days later they dropped off the missing washer hose kit, not the steam install kit.

I spent two hours on chat with Best buy today. Two separate sessions. Neither could help me. One said they were escalating the situation and I woudl hear back from someone today. Still nothing. The other told me I needed to contact Geek Squad customer service, which I did, they couldn't help either and cut off my chat without helping at all.

I purchased a laptop that came with a one-year service plan and on top of that purchased what I was told was two-year service plan. On June 30, 2023 my account was zapped for an additional 216.49 which when I called was told that for the next year. Why in God's name would I buy a year's protection plan on a computer that came with a one-year protection plan that makes zero sense. I either expect the protectional plan to be reinstated for the remaining year to end June 2024 or I will take this to the BBB, the FTC and whoever else I need to notify about this incident. I DO NOT appreciate being taken advange of and will not stand for it;

Order #[protected]

Best Buy you have stolen my package by requesting UPS to not allow my delivery and ask UPS to return package. UPS simply would have called to request apt number in which the Best Buy representative failed to attach to my order after I confirmed this with then 7 times over the telephone.

I am now without the product while my money is stolen by Best Buy as best refused to refund me until the package that Best Buy requested to be returned to them arrives back to warehouse.

This is fraud. This is stealing my money. Refund me immediately. This will be reported to the attorney general today in Minnesota.

This is absolutely no logic beyond holding my money for a product that Best Buy refused to allow to be delivered to me. UPS was 10 minutes away from my location delivery, on way out ti delivery, when Best Buy directed ups to return the package instead to allow the delivery.

All that was to be done was by Best Buy was use the telephone number on account to call have UPS reach to get the apt number. Nevertheless a Best Buy representative failed to entire my correct address while stealing my money for an undeliverable product.

There is absolutely no logic beyond I as the customer pay for this huge unprofessional error on behalf of Best Buy, while stealing my funds in the process.

This is theft and I am taking full action against Best Buy. Best Buy you owe me $1,068.00.

I demand my money back immediately.

Mr. Romano

I went into store and wanted to buy a gaming monitor for a expensive pc I purchased. I wanted it overnight shipped. The salesman completely shipped my monitor to some address that wasn’t mine. I called best buy online customer service and they sent me a email back saying they have proof the product was dropped off at front door. Yeah it was dropped off at some random persons front door that didnt make the purchase. I have no idea how he chose a addres that wasnt mine but I was told in the end I would

Not be receiving another shipment to the address where I actually

Live. Nor would I receive a refund. I’m going to continue to take this as far as it goes until I get my money or my monitor that I paid for. I have included my best buy profile which shows two different addresses i’ve used before to have best buy products delivered. Neither of them are the address they shipped the

Product I paid for to. I also included the email from customer care telling me they won’t refund me because they have proof it was dropped off at some other persons home. Not my home. So it doesn’t even make sense.

I have repeated my story numerous times in order to get the issues resolved and I am just tired with no results. My name is Traci Peterson and phone # [protected]. If you care about your customers, I expect some type of response!

My email address is tpeterson.[protected]@gmail.com. I don't know what numbers you need but I purchased these items from the Dayton Mall location in Dayton, OH. I know you can pull up my information through my phone number. Dishwasher and stove left in the middle of my kitchen when I paid for installation and taking the old one's away.

I ordered a desk for delivery and I thought I was ordering it with Assembly as I am a total tech member. It was delivered without.

I called, was told that the only way to get assembly was to re-order with assembly, and was told that a return pick up would be scheduled so the item could be returned and credited. This was never done.

The 2nd order was never delivered for some reason so I had to order it a 3rd time. The 2nd order WAS returned and credited.

The 3rd order delivered and was assembled.

I have called the 1-800 number several times and keep being told the first order will not be credited because it was delivered! OF COURSE IT WAS DELIVERED! It was also scheduled for a pick-up per your company and WAS picked up! I want my money back!

I am good customer...I buy lot from BEST BUY. I am SHOCKED that you guys are going to give me this much hassle over a $300 desk when I have bought ,TV's, fridges, Dishwashers, grills and more from you. I guess you are telling me to shop at other stores.

I purchased a TV for $999 (BBY01-[protected]). It was delivered and the next day advertised at your store for $799. I called and the agent said yes they would adjust the price. I waited for some time and he finally told me he was having trouble so he was going to refund the original price and re-order the TV at the new price. I said it was odd, but ok as long as I didn't get another TV. He laughed and assured me I wouldn't. So I had to ok the purchase of another TV with another charge to my credit card [protected]). Now I'm getting emails about a delivery of another TV and I was never rebated for the first one. It's a nightmare. I do not want another TV and I want the price adjusted. I've been online with your agents and now on hold for at least an hour.

We were supposed to have our refrigerator and stove delivered yesterday, 7/1/23. Times given were 10-2: 11-1: then on the way 4pm. At 5:10 we received a message that they couldn't deliver our appliances. The text told us if we wanted to cancel our order here is the number to use. Very poor customer service!Since the early morning , the fridge was empied & disconnected as well as our gas stove. I tried calling the store to find out what was going on, I was not allowed to speak to anyone in the store. WhenI spoke with someone today, I was told that the earliest date to deliver my appliances was 7/7/23, which is totally unacceptabe. I should have been the first delivery for today's schedule. We need our appliances.

In November 2022, enrolled in program with Best Buy where points were earned for purchases made at the company.

In January 2023, I get email that rewards point program was changing February 14, 2023 and continued membership required applying for the My Best Buy Credit Card by February 13.

In print below the activate now button reads If you decide to not apply for the Credit Card, we'll issue a certificate for points remaining in your account within 60 days following the program change on February 14.

Attached below is both the above mentioned language and the very small fine print at the bottom of the email.

After waiting 60 days and receiving neither a certificate nor an explanation, I contacted Best Buy via Twitter Support social media team. After much deflection of the question asked why I did not get a certificate, I was told that day, 65 days after the deadline I was ineligible because my points value was too low to warrant the $5 gift certificate per 250 points.

There is no mention of this stipulation in the email.

I mentioned this to that agent and they refused to budge.

I sent an email to Allison Peterson at Best Buy (EVP, Chief People Officer) and got both an email and a phone message from someone claiming to be on the Executive Relations Team that was going to look into the matter as well as the conduct of the social media team I found inappropriate. Instead, this person comes back to dismiss the customer service complaint for several emails and come back with the same rhetoric social media team did along to pointing out my mistake that I misunderstood its point earning program when my question was centered on why I was denied a certificate months after the notice written by its company.

After many requests to speak with someone higher like the EVP, I was repeatedly told the executive were not customer facing but he was skilled and tasked to address my needs as long as I kept retyping new issues even though he refused to answer the main issue I complained about. Ultimately, he wrote that any further replies would be ignored going forward.

I contacted the Attorney General Office of my state with a complaint and immediately this same agent emails me wanting to communicate and emailed a 2nd time that Friday to make sure I received it and would respond before he sent the company response back to the AG. I responded within 2 hours and asked that the certificate value be donated to a Minnesota charity, since the company is located there, being that his and the company's treatment would not be worthwhile sending me a dollars off gift certificate to shop at a store. He never responded to this day now months later.

However, I get a copy from the AG of his response several days later where he bad-mouthed me by claiming he had to educate me about the points earning program and a bunch of defamatory remarks and claims even though everything communicated after the social media team via direct message was likewise in writing via email. He claimed to ask me for an ideal resolution while never answering the core question I am still seeking today, why send an email with terms and conditions that don't apply when it comes time to redeem. I sent one last email asking for an explanation to all these false statements and omitted realities, his refusal to answer the email I sent at his request regarding the charity, and the newly added issue of being added to a Best Buy email list I did not ask for. And again, no response for months.

In review, I thoroughly read the notice the company sent. I waited the required 60 days. I asked specific questions of both front line support and this so-called executive support, I never got an answer to why conditions are allowed to change without warning or explanation and to boot I get ignored, talked to dismissively, refused escalation to a true executive, and when I write a professional factual complaint through the AG, this same person makes unwarranted attacks on my character and misrepresents the facts while putting me on an unwanted email list and not acknowledging or granting my "ideal resolution" and giving this money to a Minnesota charity.

I recently purchased a computer - not a credit card. I told them 16x I did NOT want a credit card. I didn't receive a credit card in the mail or otherwise. Now I'm receiving bills > $100 from Best Buy credit card. This is wrongful, fraud and we may litigate if this isn't corrected asap. Please erase all Best Buy credit card fees and inform me. Thanks. Charles H Ripp MD [protected] [protected]@comcast.net

We purchased a Maytag Clothes Dryer from Best Buy about 2 1/2 years ago.

We did not purchase a repair/warranty contract.

We needed repair work on our Maytag Clothes Dryer on June 10th 2023 and (naturally, but not again!) called Best Buy for a repair. Over the phone (Geek Squad?) we were told the breakdown was probably due to one orf two parts failing and that THEY would have to order the parts (we gave them the model and serial number at their direction) and were told that we would be contacted when the parts came in. An appointment was scheduled for June 28, 2023 as a worse case, but the person on the phone would call us if the parts came in earlier. A Geek Squaw guy came to our house on the 28th of June and informed us that "no parts had been ordered. As I later found out, Best Buy/Geek Squad does not order parts in advance for "COD repairs" (repairs for products not under any repair or warranty contract). This was never communicated and, indeed, the person first contacted on June 10th, 2023 specifically wanted model and serial numbers to make sure he ordered the right parts. This colossal "screw up" took three hours of calls to a variety of "customer service" representative who were unwilling, except the last guy, to "get" that there was a total miscommunication about what Best Buy/Geek Squad will or won't do and to communicate a customer's options. And, in this case, a misrepresentation on June 10, 2023 that parts were ordered.

I have Geek Squad coming to my house this Saturday to install a ring doorbell (hard wire) and an ring camera on my patio- I also purchased the plan for $199 for the year. I was concerned that the ring camera could not be installed on my patio so I wanted to know if I needed to add a wall mount to my installation. I have tried calling since 10:00 am to see if I needed to buy a bracket ( wall mount) for the camera... I also spoke to customer service and the rep had no idea what I was asking for...

This is such terrible customer service !

I am so disappointed that I spent over $400 and am unable to speak to anyone at the Ocala store.. again left my name and # 4 X no call back!

I talked to a customer were I work and he told me that yesterday he went into the Ocala store for 2 camera's and had to wait over an hour to get the cabinet unlocked as many store associates were working but no one could unlock the cabinet to sell him his 2 camera's -- I ask "what is going on in the Ocala store"? I am upset and wondering if I should cancel my order