Best Buy reviews and complaints 1
View all 1144 complaintsBest Buy - Lack of store support staff
my wife and I purchased a roku 50 " inch TV on 09/02/23 @ your location number 899 in Johnson City TN 37604. The TV is excellent. The store visit was not.
When we entered your store, we were not greeted or acknowledged, and at no time during our search for the TVs were we offered assistance, advised where to find the product we sought or how to pick the best TV for our needs. Even when I returned to the store front to get a shopping cart to load our selection no associates asked if we needed assistance, despite the fact that several store employees were at or near the Check-out area.
The cashier was the first and only store employee to greet us and assist us in buying the TV we selected. Again, we like our selection. Not the lack of customer service. If we wanted that, we could have gone to Walmart.
Best Buy has lost our business. Our Customer Service PIN is [protected]
Larry Coleman email address [protected]@protonmail.com
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