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4.1 4172 Reviews

Best Buy Complaints Summary

199 Resolved
930 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Newest Best Buy reviews & complaints

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4:30 pm EDT
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Best Buy Enel x way juice box 40

I purchased this car charger in April of this year from Best buy online. The charger stopped working 8/30/23. Contacted Best buy and was told it was past their return date, but there was a three year factory warranty. Called Enel X Way and was hung up on. Called again and was put through a two hour troubleshooting, with no resolution and then hung up on. Emailed Enel X Way and went through a three day 60 email process that ended up with a exchange process requiring $200 deposit before exchange can proceed. So now I'm into this car charger for a total of $800 and have no working charger for my EV. I have been frustrated and stressed through this entire process. Enel X Way's custom service is bad! This company should not be sold by Best buy. Best buy should deal directly with their customers for Enel X Way with future returns or exchanges. Not putting the burden on the Best buy customer.

Desired outcome: Honor a $600 return or exchange for other car charger. I do not have confidence in future dealing from Enel X Way AT ALL.

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7:54 am EDT
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Best Buy Lack of store support staff

my wife and I purchased a roku 50 " inch TV on 09/02/23 @ your location number 899 in Johnson City TN 37604. The TV is excellent. The store visit was not.

When we entered your store, we were not greeted or acknowledged, and at no time during our search for the TVs were we offered assistance, advised where to find the product we sought or how to pick the best TV for our needs. Even when I returned to the store front to get a shopping cart to load our selection no associates asked if we needed assistance, despite the fact that several store employees were at or near the Check-out area.

The cashier was the first and only store employee to greet us and assist us in buying the TV we selected. Again, we like our selection. Not the lack of customer service. If we wanted that, we could have gone to Walmart.

Best Buy has lost our business. Our Customer Service PIN is [protected]

Larry Coleman email address [protected]@protonmail.com

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2:13 pm EDT
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Best Buy - Apple gift card

I purchased an Apple Gift Card on 7-3-2023 from Best Buy in Federal Way, WA. The Apple Gift Card had “already been redeemed” before I left Best Buy! This is the 2nd time I have encountered this scamming. Each time I come home to activate the gift card, I find out, that it has already been activated and redeemed by someone else by fraud/or by a...

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2:21 pm EDT
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Best Buy Refrigerator/ice maker

Purchased on July 1, order number: BBY01-[protected], delivery date set for Aug. 10th... they arrived and said they did not know how to install the ice maker kit, I told them to take it all back as the ice maker was purchased with the refrigerator I paid for installation. They took it back to Baxter, MN store and I received no call from them to resolve the problem. I am being billed by best buy credit for 943.67, have called best buy several times only to be cut off or transferred to a California phone. I am about to file a complaint with the MN Attorney's office if this is not resolved.

Desired outcome: credit issued for 943.67 and the return of my first payment of 143.67 made on august 4th through my bank Bill Pay...

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12:15 pm EDT

Best Buy Service/ Geek Squad

I went in the Store at the Center at Riverchase in Hoover, Al on Tuesday, August 29th at 10am , to get my laptop serviced. Cassidy asked me a few questions then moved on to help the man behind me. None of the 5 of us in line had an appointment. Yet she insisted on helping him first. This upset me. I left the store.

I tried to call the corporate office to issue a complaint, where a female named Ann with an Indian accent, told me they do not have a complaint department, nor were there any managers or supervisors! What a sad excuse for a company!

Desired outcome: I think workers should know to take folks in order. I guess firing her is over kill , but I deserve an apology.

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9:07 am EDT
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Best Buy - Very poor customer service/ impossible to navigate their automated system

I recently purchased an a window AC unit online. I needed get a GE 12000 BTU and 6000 BTU unit and even though their website showed availability there were none in the store or available to be shipped. My complaint is it is impossible to call the local store. I was told by one of their customer service reps, that they stopped allowing any calls to the...

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5:12 pm EDT
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Best Buy Appointments for TV repair

I have been on the phone with a representative for the last two days. First I had made an appointment on line and they said that I would have someone here to look at my TV on the 22nd of Aug. When I called to confirm my appt, I was told that there was no appointment sccheduald. I called back today and was told that it would be another week before someone could come out to look at it. This will make 2 weeks that we have been without my TV. This is totally unacceptable. I have been a member of the Geeksquad for many years. I even took my TV to Best Buy today only to have them tell me that I have to bring it back home and wait for someone to come to my house and look at it. Needless to say that I am furious with this whole matter. I would like a wriitten response to this situation asap. TV was purchased Oct 14 2022.

Thank You

John J Kelly

Desired outcome: Recieve a new TV

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2:31 pm EDT
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Best Buy Does anyone work here

3rd time and I'm outta here

3days in a row went to best buy not once did I get customer service to assist me let alone a smile from anyone so frustrated that I'm done with this stores lack of finding a needle in a hay stack

But I did buy a TV no help went to pay didn't even ask me if I wanted extra warrantydid I say I was done yup like a dust bunny outta here

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Update by Manamaker Juhani

Today was the third time I went in to best buy between 10am and 11am I seen workers chatting with one another walk by me nit once asking if I needed assistance on the 2nd day I was looking for a tv to buy no body on floor to help or ask so I seen the TV in the box went to till and paid for it didn't even ask if I'd like warranty on th tv also1stvday looking for a lap top sooo frustrated by the lack of once again NO SERVIVE...and left to staples and bought an ho touch screen lap top and even got a 50 dollar gift card with excellent service today I wanted a frothy for my coffee and a wifi hub and NO SERVICE ZERO ZIP NADA AGAIN if security was a floor worker I'd get service every time what [censored] so off to staples I go where I can count on service I'm so done with your store and lack of if any service to be had imm a 55 old male and my patience has run out

Thank you

Harri manninen

[protected] but I doubt I'll here from best buy due to the history of my experience with the store

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8:51 am EDT
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Best Buy Rip off

I up graded my iPhone to a 14pro. I'm a best buy customer for around 20 years during that time most of it as Super Elite customer. I bought appliances, sound systems and speakers, iRobot, Wi-Fi extenders, computers, MacBook's, printers many TV's etc.

I was surprised that they charged me 40 dollars to transfer the data from my old phone that I traded in to the new phone.

Asked for the manager and she told me that best buy has plans that you can buy to avoid such charges. That's new, what about old customers like me?

Well, 40 bucks will cost Best Buy a loyal customer of many, many years. Of course I will as well give very bad reviews and advise people to find a better store.

Rui Guimaraes

[protected]@cox.net

Desired outcome: I want a credit to my account of the amount charged

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1:21 pm EDT
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Best Buy Desi at the Thousand Oaks Store

Last night I came to your store and it was 8:30 pm. I could not find anyone as the other customers. I finally found a stock person in a black shirt and he found the manager Desi came out really angry. I am 70. My first reaction was to run, I am 5' 4" and I nicely told her I had called ahead that day and knew exactly what I wanted which was a dash cam, new computer and phone. She started yelling at me. I pulled my phone out privately to call the police. She told me she was going to physically throw me out and that I lied about no one on the floor. The woman waiting at customer service where I ended up said the same and Desi followed me when I spotted a sales person. He winessed the abuse. He was about 32 maybe and African American. He looked at her terrified. She approached me inches aways and said get thew [censored] out of my store, I want to go home. I ran to my car and fell. I have traded at Best Buty since you opened the stores. This is a nightmare and I did call the police.

Stephanie [protected] I told her she does not need to beat people up and please stop. She ran to the door after me yelling get out. I just drove from Agoura to spend money and am in shock.

Desired outcome: Deai fired

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1:28 pm EDT

Best Buy Increasingly Poor Customer Service

I have been a Best Buy customer for over 15 years and 10years ago I enrolled into the GEEK Squad Total Tech Service (The service had a different name back then). Fast forward 2 months ago I purchased a 43" Fire TV and had to return it to the store because something went wrong with the picture. Geek Squad sends the TV out to be fixed but then I receive emails that tell me the TV has been damaged upon shipping and It has now been approved for replacement. That I should just go to the store and show them the email and Geek Squad would replace the TV (no problem right). So I arrive at the store around 10:30 A.M. and follow the instructions provided in the email from Tech Phan Vuong. I go to the Geek Squad window and stand there 10 minutes without being acknowledge (Sir we will be with you shortly or anything)! Finally, I give Sam (the guy working) the reason why I'm there and show him the emails from Best Buy and he says do you have an appointment! I had to get a store manager to service me just to pick up a replacement TV. Now in the big picture of life I know this is small potatoes, but I am a career sale representative. There are too many other places I can go to spend my money get better service! I think Best Buy takes it for granted that customers will put up with poor service. I will share this with all my friends and family, cancel my Total Tech Service and purchase all my electronics elsewhere. Just thought you should know!

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1:09 pm EDT

Best Buy Call center makes false promises

August 9th I went in to the local store to buy a watch in Corpus Christi. The watch wasn't technically for sale yet, as it was new. It wasn't for sale until August 11th, however there were no signs stating this. Upon finding out, I attempted to pre-order the watch but their system was not working, so I was instructed to go home and pre-order online. I went home and began the process, but it would not allow me to mark the option for "In-Store Pickup" so I contacted the help chat. The agent instructed me to proceed with the purchase, as they could change the order afterward to suit my needs. They were unable to change it, and without offering any sort of resolution, transferred me to another agent. This lead to calling the call center. When I called, I was on hold for 20+ minutes, and did not get any resolution. The next day, August 10th, I called again. Same hold times, same lack of resolution. The connection is not great during these calls, and NOBODY will call you back, EVER, even though they verify your "callback number" and will tell you "I assure you I will call you back." On August 11th I called again, and this time I was adamant about wanting a resolution. I spoke with a Supervisor, and they told me they would transmit new orders to the FedEx (for some reason my order got moved into shipping even though I was calling with problems about the order) and they would overnight it, receiving the box August 12th. Well, that did not happen either. My box arrived August 14th, while I was out of town, and sat for 2 days outside before my neighbor claimed it for me, since I was out of town as I had told your operators I would be. So I called August 12th, to see about WHY my box did not arrive like they said it would... and I was told that it was out of their hands at that point, but they would be willing to offer compensation when the order was closed. So I call today, August 17th, now that I am back in town and the order is closed... And they at first deny me any sort of compensation... Then after I request to speak to a Supervisor, he offers me a measly $10 gift card. This is not right, I was lied to MULTIPLE times by multiple "employees" (call center agents/chat agents) and my electronics were left outside for DAYS, even though it should have been with me or at least changed to signature required so it could be redelivered on a day I was home. This has taken now 14 hours of my time, spanning across 5 days.

Desired outcome: I would like compensation for these lies and hassle. And I feel it is my duty to DEMAND that you audit your call center, impose a new and more stringent set of rules for what they can and cannot do, or possibly even cancel their contract

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2:30 pm EDT
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Best Buy BBY01-[protected]- laptop

I ordered a laptop from best buy and the ordered was delivered to the incorrect address by fedex. I called Best Buy and they told me to call fedex , I called fedex and was told to call Best Buy. I called Best Buy and they told me to call the police. I’m confused why I the customer am being thrown around with no help. I ordered a product with my best but credit card and never received my order. Who can assist me with this issue. I can not afford to pay for an item in ever received. No one has yet to ask me to upload a picture of my residence that will confirm tgst picture downloaded by by fedex is in deed belonging to an identified residence,

Ordered on august 10, 2023

Delivered per fedex in august 11, 2023

Picture uploaded is not my door nor is it the address listed on the instructions

Open a claim with fedex on august 11, 2023

Called Best Buy customer service and was told to call the police and it’s nothing they can do. I’m confused. I never record the package to the address listed. A picture of my actually door has been attached with this file.

I appreciate your attention to this imperative matter,

[protected]

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2:11 pm EDT
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Best Buy Delivery, tech member, haul away, set up

On July 19th I walked in Best Buy and purchased TV, and Laptop. I scheduled delivery so my membership that I pay for yearly could haul away my old TV. The Best Buy associate scheduled my delivery and told me I would get a call 24 hours prior. I am so frustrated. I am still waiting on my laptop for some reason Best Buy kept canceling my delivery because they did not have the laptop available. Thats understandable, but why couldn't I get the TV. They kept canceling my delivery, it was canceled six times because they were waiting on the laptop. Finally I after a frustrated email my TV was delivered by one gentleman but was not there to do the haul away. Me and the associate hauled the TV out ourselves. My TV was delivered on July 27th. Here it is August 16th and still no laptop. I have talked to Geek Squad, Customer Support, Customer Service in the store. This issue is still unresolved.

Desired outcome: I would appreciate a refund for the laptop.

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2:30 pm EDT
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Best Buy Online delivery

I made an order yesterday (8/14/23) in which both physical items were guaranteed delivered today (8/15/23). One item, the one I cannot use by itself, is supposed to be delivered today. The other, according to an email I received, will not be delivered until August 29, two whole weeks after the time I was supposed to receive it.

I contacted customer service, twice, since the first contact was terminated without notice or any error on my part. The second time I called, the customer service rep was utterly unhelpful, and made promises of a delivery earlier than what I have been told in writing. I asked her to email me with the correct information, but she said that she was unable to do so.

I find this interesting as, during the first conversation, my email was verified by the representative, meaning that the service agents have access to my email information.

The service agent refused to put her promises in writing, which means to me that they were meaningless. Nor would she put me through to her supervisor. When I mentioned reporting this to corporate, she offered to transfer me, then put the call through to the delivery service. This was not what I requested, nor what she offered to do. This means that her words, and by extension, the words of the company are meaningless.

Desired outcome: I want what I ordered delivered immediately. If not today (8/15/23), then by tomorrow (8/16/23), or a full refund. Both, for the item that was not delivered, and for the item that is useless without the undelivered item.

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5:20 pm EDT
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Best Buy Lg front loading washer

Repair, product was purchased at best buy in abq., NM. called for service. diagnostic service on 7-23-23, parts ordered, install parts and repair set for 8-2-23, wrong part, reordered and scheduled 8-8-23. part damaged by UPS, best buy said they would not ordered replacement until UPS settled the claim. disputed with parts manager at best buy, was told they would override the company policy and expedite the replacement, new appointment set for 8-13-23, no show, reset for 8-16-23. part arrived in abq on 8-14-23, was told I, the customer would have to call UPS to get it delivered to best Buy, otherwise they would wait for delivery and then schedule a new appointment. I believe their customer service is horrible.

Desired outcome: I would like our money returned for the diagnostic charge and an apology and I will get a real service company to take care this problem

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9:51 pm EDT
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Best Buy Not getting refunded

I bought an Ipad on 7/30 with the agreement it would be sent to me on 8/2 which never happened. The iPad dispatch was delayed for the next 7 days and Best Buy asked me over the next few days to hold because on each day the product was dispatched (without happening). Finally on the 8/9 they decided to investigate to refund me, a process that would take 4 days at most.

Today 8/12 I'm still without the item and without my money, worse is that BestBuy knows that I don't have the product nor my money back and keeps asking me to be patient. They don't take responsibility or care of their customer.

Desired outcome: Please refund my money back

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4:20 pm EDT

Best Buy Windows 11 purchased at local store

Hello, my son purchased windows 11 at a local Best Buy. It's a digital copy with the license key on the receipt where you can obviously see if the key has been used, When my son was putting together his new computer, his new computer had windows 11 on there, so the need for the purchased at Best buy was no longer needed. So we go to return the item, which states "Return/Exchanges Policy: 15 days on most purchases. Activatable devices have a 14 day return policy". The gentleman at Best Buy told us we can return the item as long as we have the receipt. It was purchased 8.4.23 @4:12.. The customer Pin # is:[protected]. So we are well within the 14 day return policy. Windows 11 license key"TWN9H-FCY2H-D3429-8QKQV

So that's the background. We go to return the item today. The gentleman says no we can't return the item $130 mind you. After a bit of dialogue, we have no answers so I call corporate. 1st 2 callers said yes we can return just go to the store... that was tried already, then the 3rd person we talked to by phone said no we can't. issue for us is. you have the capabilities to see if that license key was used. you will clearly see it has not. Please help us here. I will climb the ladder as high as I can go till I get someone who can see we didn't use the code. Thank you

Scott Michelson

941.545.3163

[protected]@gmail.com

Desired outcome: Money back. In store credit. Either one

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3:29 pm EDT
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Best Buy Racism

I am not going to shop at your stores anymore due to the anti-white / racism that you are supporting in your management positions. It should not ever be hiring someone or not hiring someone because of race. I guess white people are 2nd rate citizens now. So, I will take me 2nd rate $ somewhere else!

Look up my name because I have purchased thousands of dollars of products from your stores and will not be due to your hate against white people! What a shame that you will become another Bud Light / Circuit City and have to close up shop or close many stores!

Desired outcome: Apologies and hire way more white people to show that you are not racist against white people!

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10:59 am EDT
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Best Buy geek squad

I called geek squad because my printer was not responding. A level one geek squad member was able to fix the problem but she told me that the printer was running too slow and my computer need updating. She transferred me to a level 2 person name Onum. He tried to make the printer wireless without a WPS button. My printer stop working and went in error mode. I tried to call back several times with 4 drop calls.

Desired outcome: I want my printer fix before 8/16

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Best Buy Customer Reviews Overview

Best Buy is a leading retailer of technology products and services in the United States. The company has a strong online presence through its website, bestbuy.com, which offers a wide range of products, including electronics, appliances, and home entertainment systems. Best Buy has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and high-quality products.

One of the most significant advantages of shopping at Best Buy is the company's knowledgeable and helpful staff. Customers have reported that Best Buy employees are well-informed about the products they sell and are always willing to offer advice and assistance. This level of customer service has helped Best Buy build a loyal customer base and has contributed to the company's success.

Another positive aspect of Best Buy is its competitive pricing. Customers have reported that Best Buy offers some of the best prices on technology products, making it an excellent choice for those looking to save money. Additionally, Best Buy frequently offers sales and discounts, further increasing its value proposition.

Best Buy's product selection is also a significant advantage. The company offers a wide range of products from top brands, including Apple, Samsung, and Sony. Customers have reported that they appreciate the variety of products available at Best Buy, as it allows them to find exactly what they need.

Overall, Best Buy is a highly regarded retailer of technology products and services. The company's excellent customer service, competitive pricing, and wide product selection have earned it a loyal customer base and positive reviews from customers.

Best Buy In-depth Review

Website Design and User Experience: The website design of Best Buy is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

Product Range and Availability: Best Buy offers a wide range of products across various categories, including electronics, appliances, and entertainment. The website provides detailed information about each product, helping customers make informed decisions. The availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Best Buy offers competitive pricing on their products, often matching or beating prices offered by other retailers. They frequently have sales and promotions, providing customers with opportunities to save money. Additionally, they have a price match guarantee, ensuring that customers get the best deal possible.

Customer Service and Support: Best Buy has a strong customer service and support system in place. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues. They offer multiple channels for customer support, including phone, email, and live chat, ensuring prompt and efficient assistance.

Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.

Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.

Product Quality and Authenticity: Best Buy is known for offering high-quality and authentic products. They source their products from reputable brands and manufacturers, ensuring that customers receive genuine and reliable items. Best Buy also provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.

Customer Reviews and Ratings: Best Buy features customer reviews and ratings on their website, providing valuable insights into the products and services they offer. Customers can read reviews from other shoppers, helping them make informed decisions. The ratings and reviews are generally reliable and trustworthy.

Loyalty Programs and Rewards: Best Buy offers a loyalty program called "My Best Buy," which provides customers with exclusive benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts and other perks. The program is free to join and offers additional benefits based on the member's tier level.

Overall Shopping Experience: Overall, shopping at Best Buy is a pleasant and satisfying experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products, competitive pricing, and excellent customer service contribute to a positive shopping experience. With reliable delivery, a fair return policy, and high-quality products, Best Buy is a trusted retailer for all your electronic and appliance needs.

How to file a complaint about Best Buy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or online service of Best Buy where the issue occurred.
  • The date and time of the incident or purchase.
  • A clear description of the product or service involved.
  • Any communication you've had with Best Buy's customer service, including dates and outcomes.
  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
  • Steps you've taken to resolve the issue with Best Buy, and the responses received.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.

Remember to be factual and include any relevant information about transactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

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Contact Best Buy customer service

Phone number

+1 (888) 237-8289

Website

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