Best Buy reviews and complaints 1
View all 1153 complaintsBest Buy - geek squad samer yaida
Dear Honor Manager, Samer Yaida inspected the laptop, and provided the recommendation. Please check the attached photo. If I repair the trackpad, it is going to take 3 weeks, to cost $199 plus tax. Possible no cover by the warranty. However, after I consulted with other computer repair store technicians. I was told. I do not need to spend so much money and time to repair the left side of track pad. I may purchase a wireless mice. It is better than trackpad even when trackpad is good. This afternoon, I went to the store to double check this mice solution. In BESTBUY, both a sales in the logitech section and a sir in Geek Squad did comfirmed this mice solution.
Then I purchased the wireless mice M310. After testing, the laptop issue is solved perfectly. My money and time are saved by a honest suggestion.
Now I feel so bad when I think about Samer Yaida's suggestion. No any concern about client's benefit. Try to induce client to the harder and higher cost situation. It is very bad manner. I do appreciate anther two sales. They are honest and helpful to clients. Regards
We have received your comment. Thank you!