Best at TravelAvoid this company!!!

M Jul 24, 2020

If you haven't already booked with them DONT!!! If you have then be prepared for the following...

Will try to communicate via phone so there is no evidence of their lies.

Will not reply to emails.

Persuade you via the phone to cancel holiday and go through insurance knowing insurance won't cover package holidays and that [protected]@T cancellation policy is 100% of cost meaning no money for you.

Wont offer refund or credit note just rebook holiday for next year (and I very much doubt they will be in business is you see all the complaints on other review sites.

If you try to claim through credit card they will fight this tooth and nail.

If you unsuccessful with your bank and go back to [protected]@T for a refund they will stall and tell you that your bank has open case even though it's the merchant that is responsible for closing the case.

Will not reply to emails.

They are basically stealing money from people at a time when the world is going through a pandemic.

My advice to you is to start your complaint with ABTA now and also lodge complaint with CMA.

Also please contact any other organisation you think might be able to help and spread awareness of this dreadful company and write reviews of your own experience with them.

Avoid this company!!!

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