Best at TravelAvoid this company!!!

M Jul 24, 2020

If you haven't already booked with them DONT!!! If you have then be prepared for the following...

Will try to communicate via phone so there is no evidence of their lies.

Will not reply to emails.

Persuade you via the phone to cancel holiday and go through insurance knowing insurance won't cover package holidays and that [protected]@T cancellation policy is 100% of cost meaning no money for you.

Wont offer refund or credit note just rebook holiday for next year (and I very much doubt they will be in business is you see all the complaints on other review sites.

If you try to claim through credit card they will fight this tooth and nail.

If you unsuccessful with your bank and go back to [protected]@T for a refund they will stall and tell you that your bank has open case even though it's the merchant that is responsible for closing the case.

Will not reply to emails.

They are basically stealing money from people at a time when the world is going through a pandemic.

My advice to you is to start your complaint with ABTA now and also lodge complaint with CMA.

Also please contact any other organisation you think might be able to help and spread awareness of this dreadful company and write reviews of your own experience with them.

Avoid this company!!!

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.