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Soft Surroundings
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1.0 8 Reviews

Soft Surroundings Complaints Summary

0 Resolved
8 Unresolved
Our verdict: Engaging with Soft Surroundings at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Soft Surroundings reviews & complaints 8

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8:18 am EDT
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Soft Surroundings Catalogues

I have been trying for over 4 years to get this horrible company to stop sending me catalogues. They come at least every month, sometimes more. I have written, emailed, called numerous times, to no avail. They have promised many times that I won't get another catalogue, but sure enough, they keep on coming. What a sad, sad thing for our planet. What a horrid company.

Desired outcome: Stop sending catalogues

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12:18 pm EST
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Soft Surroundings perfume ordered smells old and rancid

I sent a complaint to the Complaints Board on Nov. 19, 2017 and have yet to hear anything from them or Soft Surroundings. I would like to know the reason why no one has even acknowledged my complaint let alone resolve it.

I will never purchase another thing from SS. Their quality of merchandise and their customer service is lousy compared to other on-line companies.

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10:14 am EST
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Soft Surroundings quality of "l" perfume

I purchased the sample size of L perfume and was very satisfied so I ordered the large bottle of the perfume. The perfume was rancid and not at all like the sample. I have not complained earlier thinking it was perhaps my perception.
But every time I use it, I get upset so have decided to notify Customer Service. The bottle was not stored near heat or in sunlight. I simply believe it was old when sent. I would like to request a new bottle or a refund of the purchase.

My address is Sandra Nicholls, 23389 Live Oak Lane, P.O. Box 4731, Dowling Park, FL 32064. Phone is [protected]. E-mail: [protected]@gmail.com

Thank you for your consideration.

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Is Soft Surroundings legit?

Our verdict: Complaints Board's thorough examination reveals Soft Surroundings as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Soft Surroundings stands out for its commitment to quality and security. Clients considering Soft Surroundings should delve into its customer service record to gauge compatibility with their expectations.

Soft Surroundings earns 91% level of Trustworthiness

Perfect Trust Endorsement: Soft Surroundings achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Soft Surroundings. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Soft Surroundings has claimed the domain name for softsurroundings.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Softsurroundings.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Softsurroundings.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Soft Surroundings and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Softsurroundings.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Soft Surroundings has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Soft Surroundings. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:54 pm EDT
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Soft Surroundings deceptive shipping delays and services

Loyal customer from Maui, HI. Purchased 2 items online 4/13/2017 w/appx $18.00 for standard 3-5 day shipping. Order shipped 4/15 (thank you) - via FedEx SmartPost but is now sitting in Kansas held until 5/1 and now 5/3 delivery? Population in HI does a lot of online shopping and shipments never take this long even via USPS. I inquired and received no logical answers - just "It takes longer to Hawaii". Then you should have notified me prior to completion of my order and given me the option to pay a little more for shipping. I don't even want to do business with this company anymore. FedEx transcript complaint and emails with Soft Surroundings reveals deceptiveness and substandard business practices. FedEx and USPS deliveries are a hub here daily - there is no excuse and holding back a product from a paying customer is poor service. I don't care about the $10.00 refund on shipping - I just wanted the product as promised and not to be deceived.

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6:32 am EST

Soft Surroundings I will not buy from soft surroundings ever again!

I placed an order with Soft Surroundings and two days later I received a message stating that there was something wrong with my order and they asked me to call them as soon as possible. When I called their rep explained that my order was no longer in stock and they were unable to do anything about that. I decided to cancel everything and get my money back but their rep shocked me by saying they don't do refunds! They left me no other choice and literally made me pick something else. I will not buy from Soft Surroundings ever again!

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7:55 am EDT

Soft Surroundings the website fooled me and hasn't delivered on time

I won’t buy from www.softsurroundings.com ever again. I purchased dress and 3 bracelets from these people. I checked the delivery time and it was rather fast. I have 4 weeks before my vacation, so I was calm and thought that I would get the order on time. It was mistake to buy from them, because the seller hasn’t sent and delivered the order at all. Now he avoids me and ignores my emails. I won’t advise this website.

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1:57 am EDT
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Soft Surroundings overnight shipping

I ordered two items to have expedited shipping (overnight). When checking out, it doesn't state that they won't deliver on a Saturday. I called to ask if they could have it delivered on a Saturday, since it was my birthday. A very rude customer service agent named Lisa stated, you should read the shipping page which is located at the bottom of the website. I asked again if anything could be done to have this sent overnight, since I paid $35.00 in overnight shipping. She, in her little girl voice, stated once again, I'm looking it up, I stated what was she looking up - she said the shipping page where it states they only deliver on business days. In fact, their website states:

When will my order arrive? In-stock orders are typically delivered within 2-4 business days from the expected ship date via Fedex unless an expedited ship method is chosen. FEDEX Home delivery delivers Tuesday through Saturday. FEDEX commercial to a business delivers Monday through Friday.
Can I get my items more quickly? 2nd Day shipping: For delivery in 2 business days, please add $7.95 to our standard shipping charge.
Next day delivery: For delivery in 1 business day, please add $15.95 to our standard shipping charge.

I informed Lisa that it states FEDEX Home delivery delivers Tuesday thru Saturday. She said, no not on expedited! As her voice climbed higher and higher. Very rude woman. This page of their shipping instructions is not listed when you are checking out. It does not state anywhere on the checkout page that if you pay $35.00 you can't get something delivered on a Saturday. They are misleading the public with their shipping and get you to pay more. I am now out the order and the shipping. Caution to the buyer.

Read full review of Soft Surroundings and 2 comments
Update by misccomment
May 26, 2012 8:34 am EDT

Hi Soft Surroungings, I did call and speak with a Supervisor and she stated the same thing. She would not do anything to correct his matter and reinforced the issue by stating "this is our policy" - she in fact went on to state - "you should have read the shipping information before you ordered it" - again great customer service. So, once again, here I sit with no merchandise, paid over $200 in merchandise from your catalogue, paid $35.00 in expedited shipping, which is in fact not expedited because you wont simply check the box that states home delivery for Saturdays. I did speak with Fedex and they have it in my city just waiting to be delivered. The supervisor at Fedex stated it was ridiculous and agreed with me because home delivery was not an extra charge for Saturdays. I could have received the merchandise and this would not have been a problem. I could have picked up the merchandise today from a fedex location if the correct boxes would have been marked. And, now because Monday is a holiday, I wait until Tuesday. It is not clear when you are checking out that you do not deliver expedited packages on Saturdays. Funny thing is you do deliver on Saturdays if it 's not expedited. Please tell me what you would like for me to do next? Thank you.

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Soft Surroundings
St. Louis, US
May 30, 2012 3:45 am EDT

Hello,

We are very sorry that we have not been able to resolve this matter to your satisfaction the first time around. We understand the inconvenience this has caused. We would like to get more information from you so that we may help you in a timely manner. Can you please provide us with your order number? Please feel free to call customer service again and ask for another Supervisor. We want to ensure that we make this right for you.

Contact information for our Customer Care can be found here: http://www.softsurroundings.com/Customer_Care/ or call our Customer Care Specialists at [protected].

Thank you for shopping with us. We very much appreciate your business.

Sincerely,

Soft Surroundings

S
S
Soft Surroundings
St. Louis, US
May 25, 2012 5:16 am EDT

Hello,
We are very sorry to hear you’ve had this shipping experience with Soft Surroundings. We try our best to make shipping for our customers as seamless as possible. We will ensure that your matter is resolved to your satisfaction. Your continued satisfaction with Soft Surroundings is our highest priority and we apologize for any inconvenience this issue may have caused you.
We have not been able to find your contact information. Please contact our Customer Care department and ask for a Supervisor so we can help make this situation right for you. Contact information for our Customer Care can be found here: http://www.softsurroundings.com/Customer_Care/ or call our Customer Care Specialists at [protected].

Thank you for shopping with us. We very much appreciate your business.

Sincerely,

Soft Surroundings

ComplaintsBoard
B
5:43 am EST

Soft Surroundings dont take your clothes there!

Kiln creek cleaners shrunk 2 of my soft surrounding sweaters last month, yesterday I went to put on a poncho I had dry cleaned at kiln creek last year still has the dry cleaning tags on it and it was so little I couldnt even get it over my shoulders. It was also soft surroudings so now I have over 350.00 worth of clothing shrunk by kiln creek. Dont take your clothes there. They dont stand behind there cleaning or should I say shrinking. Beware beware beware

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