Beachbody — business practices
As an insider who works for beachbody, I can reveal a few choice details about the company and its business practices. First beachbody is a subsidiary of a corporation named Product Partners LLC that is headquartered in Santa Monica. It was started in 1999 by Carl Daikeler and Jon Congdon. They primarily use infommercials to market their exercise products like P90X, Insanity, Turbo Fire, etc. When consumers call in they are routed to one of three call centers in India, Costa Rica, or the Koreatown area of Los Angeles.
While the exercise programs are useful, they only function as a lead-in to other products of dubious value. What Product Partners wants more than anything to is to sign people up to get regularly billed for their nutritional supplements like Shakeology ($120 monthly), Acti-vit ($25 monthly), or the teambeachbody club ($38.97 quarterly). Many times consumers don't know that they're being billed until months down the road, which is exactly what Product Partners wants. If a credit card cannot be charged on the first try, they will run it 15 times over the course of a month to extract the funds for these excess goods and services. When a consumer calls in to complain, they may be told that they can only have one or two payments credited back to them but this is totally false.
Listen carefully, as there are three things that Beachbody absolutely does not want a consumer to do:
1.) Lodge a complaint with the Better Business Bureau. For the first several years of the company, Product Partners had an awful BBB rating. They've managed to improve that to an A- and are diligent about not having
it drop to previous levels. If you call beachbody customer service and tell them that unless they remove the charges for items that you never ordered you'll the contact the BBB, they should be very responsive to you. I recommend getting your charges reversed and lodging a complaint anyway to provide a better climate for all consumers who deserve fairness in the marketplace.
2.) Lodge a complaint with your state Attorney General's office. Product Partners does not want to get involved with any state or federal inquiries, so mentioned your state Attorney General should definitely ### their ears.
3.) They do not want any issue to escalate to the corporate office in Santa Monica [protected]) and particularly seek to avoid issues being brought to the attention of Carl Daikeler, Product Partners CEO.