The complaint has been investigated and
resolved to the customer's satisfactionResolved BB&T Bank — debt my account
resolved to the customer's satisfaction
I checked my account online today and discovered a debt amount of $331.00 to BB&T telephone payment? I never called and gave anyone permission to take that money out of my account. When I called I was passed around and then finally got a lady named Renee from the Recovery Department and she told me that it was for an overdraft from the year 2002! Seven years ago!! I did't have an account with BB&T in 2002 I closed my account with them in 2000 which I even got a check for and opened a new account with another bank which to my bad luck BB&T bought in 2006. They have never tried to reach me and rude Renee said that they didn't have to that I signed a contract. Then she gave me another phone number to call which of course I got someones voice mail and won't be holding my breath for them to return my call. As far as I'm concerned THEY STOLE MY MONEY I called customer service again and that person told me that I would have to go to one of the branch offices which means taking time off from work because BB&T is not open past 5pm or on the weekends. I am shocked that they think they can steal the money that you have put in their bank, good thing I had enough in there or they would be getting more money for overdrafts fees that they caused. Once I get this taken care of I will close my account with BB&T again...now I know why I had a bad feeling about them the first time around.