The complaint has been investigated and
resolved to the customer's satisfactionResolved BB&T Bank — awful bank
resolved to the customer's satisfaction
We bank at Home Bank before it was taken over by BB&T. Never a problem. At first we didn't have any problems with BB&T. Then the trouble started. First off I have maintained checking accounts at various banks for over 30 years and never had this much trouble.
The problems started after my husband first did a math error and did cause a problem, but it was caught before any checks went thru. We corrected the error, made deposits and had no NSF's. After that is when the problems started.
I always keep extra money in the accounts not written down in the register and I keep a close check on our accounts. I am doing weekly checks on the website and looking thru all receipts and make sure everything is written down. In our personal account when I wrote a check, I would round up to the nearest dollar amount, no worries about small math errors when the cents column is all zero's.
Well, with all this we have still bounced a check, they did refund the overdraft fee, their mistake and we have had mysterious $5 fees taken out that the bank has yet to explain. They hold large checks and post small ones sometimes on the same day they were written. In the past month since our accounts have been low, they have held our auto deductions for almost a week longer and posted all small transactions immediately. I think they were trying to catch us so they could zap a NSF on us. They even started to deduct a auto deduct a week ahead of time and after I did a deposit it mysteriously disappeared. It wouldn't have caused us to overdraft, but it would have been close.
We have lost over $400 in our business account and just since November we have mysteriously lost about $80 in our personal account. I have checked and rechecked the numbers and I can get our account either on the penny or with $1 of the bank statements.
I have told my husband as soon as possible we are going to switch accounts, enough is enough, his business account can't stand losing any more money and neither can our personal with this economy and his work situation.