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Bath & Body Works Direct
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Bath & Body Works Direct Reviews 382

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12:00 am EDT
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Bath & Body Works Direct Mixed Feelings but Worth Exploring

As a frequent customer of Bath & Body Works, I have experienced both the highs and lows of their products and services. While the variety of scents and products is impressive, there have been instances of inconsistencies in labeling and packaging. However, the semi-annual sales offer great deals, and the customer service has been top-notch during my interactions. It's essential to pay attention to details like packaging and product quality, but overall, Bath & Body Works is worth exploring for its diverse range of fragrances and body care products.

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8:32 pm EST

Bath & Body Works Direct Lost package made me take 1.5 hours on phone, they knew it was lost after half hour.

I called Customer service, guy was nice enough but finally after 45 min he said it was indeed not delivered (it’s 8 days late) then states they suggest I wait Another 1-2 days and call back. I said No, not calling back. He says they can resend a new package. Ok. Then he stated one item no longer available, ok fine. Refund. Put on hold for 45 min. 1 hour 30 min call for them to send me a new package. Didn’t even offer a gift card or anything!

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8:09 pm EST
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Bath & Body Works Direct The 3rd time I've tried to resolve an order that I paid for. order # [protected]

I placed an order on November 18, 2023. On 11/20/23 I was told my order would arrive the next day. Perfect because I had a gift exchange party on 11/26/2023.

On 11/21 I was told the order was undeliverable. I contacted customer service and spoke with Alex. He confirmed my information was correct and he would order a replacement however it would take 3-5 business days. I told him I had to have it by 11/26 and he said he would try his best.

On 11/26/2023, I received the replacement however it was received after the gift exchange gathering so I went I suffered the embarrassment of going to the gathering with no gift. When I returned home, the package had been delivered however it was not complete and was missing 1 item that I had paid for.

I did a chat with Kim in customer service who abruptly ended the chat and told me to call Customer Resolution. I called and the representative, Stephan, who said he could request a replacement but it would take 3-5 more business days. I said that really wasn't acceptable given the embarrassment I experienced and the hours I have spent as well as the days I've had to wait to receive my shipment only to find it was incomplete. I said I would think that there really should be some sort of compensation for the inconvenience that they were so sorry for. I suggested a 2nd of the same item. He said the best he could do is 20% off a future order. His supervisor said that's the best they could do and they don't have the ability to do as I requested and have a local store deliver it.

Needless to say that after many years as a loyal customer, I'm hesitant to order again. Especially when there are so many other options available.

Recommendation: Don't bother to order online. Customer service is no help and apparently, Bath and Body Works is too big to care about one customer.

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  1. Pros
    1. Wide product variety
    2. Seasonal scents & items
    3. Frequent promotions
    4. Robust loyalty program
    5. High-quality ingredients
  1. Cons
    1. Premium pricing vs. competitors
    2. Limited international presence
    3. Seasonal sales fluctuations
    4. Narrow product focus

Bath & Body Works Direct Complaints 379

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3:36 pm EDT
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Transaction 5128 at store 80552 at 3:10pm Checkout lady was mocking me because I accidentally grabbed a test soap with the crazy Mother’s Day crowd couldn’t get around … so I told her I’d only get six items instead of 12 to keep with the sale.. employee didn’t listen and was impatient when trying to access my rewards card was impatient and rude She cost...

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11:31 pm EDT
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I have a son who has High Functioning Autism and ADHD and has difficulty understanding social cues/ verbal boundaries at times. He is very kind and friendly, but can oftentimes, if you don’t know him, come across as being “overly friendly “-verbally, not physically as he has an aversion towards physical touch. About a year ago, he was reported by a staff...

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7:22 pm EST
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Bath & Body Works Direct Body lotion

In ;December I bought 6 body cream products, 3 of Into the night and 3 of another one I think it had champagne in the name. I used the into the night but the first time I tried the other body cream I had an allergic reaction and couldn’t use it. I brought it back to the store and thought I could just exchange the 2 unused products. To my amazement I was cheated and only received 4.95 back. I use your products on a daily basis and will consider finding an alternative.

Claimed loss: I should have been able to get a return product in place of the ones I brought back.

Desired outcome: Change your policies to allow an even exchange

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Is Bath & Body Works Direct Legit?

Bath & Body Works Direct earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Bath & Body Works Direct to be a trustworthy company. Although there's a 1% resolution rate for customer complaints, which deserves attention, Bath & Body Works Direct is known for their high standards and safety. If you're thinking about dealing with Bath & Body Works Direct, it's wise to check how they handle complaints.

We found clear and detailed contact information for Bath & Body Works Direct. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bath & Body Works Direct has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Bath & Body Works Direct has registered the domain name for bathandbodyworks.com for more than one year, which may indicate stability and longevity.

Bathandbodyworks.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bathandbodyworks.com you are considering visiting, which is associated with Bath & Body Works Direct, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Bath & Body Works Direct website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Bathandbodyworks.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Bath & Body Works Direct has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 379 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Bath & Body Works Direct. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:21 pm EST
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bath and body works place an order on December 1, 23 and have not got item either the item or my money refunded. at this point I feel like i have not been treated honestl please do better Thank you for your purchase!3 Yahoo / Inbox bath & body works From: [protected]@notice.zhcartapps.com To: [protected]@bellsouth.net Fri, Dec 1, 2023 at 4:20...

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10:53 am EST

Bath & Body Works Direct Candle

I am writing to express my disappointment and concern regarding a recent purchase made online . I am a loyal customer of Bath & Body Works and have always been satisfied with the quality of your products , however my recent experience has left me quite dissatisfied . My order number is [protected] . When open the package I discovered that the candle Tiwsted Peppermint was severely damage . The glass container was shattered . I understand that accidents can happens during shipping but I was surprised to find the packaging insufficient to protect such a delicate form. I have attached photographs of the damage candle .

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10:25 am EST
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Bath & Body Works Direct Online scam

There is a Bath & Body Works Sale online, that is apparently not the “real thing”. When I contacted the actual company, it was made to be “funny” which it was not to me.. The lady was lagging on and on. Giving me all these excuses. She admitted the Real Company was aware of this site and couldn’t do anything.. Hogwash!

They have made no effort to Reclaim there name or reputation. How your name is used & what it represents is Your responsibility. There are no disclaimers or warnings anywhere.

I was scammed then scammed again by the uncaring response of Bath & Body Works..

Claimed loss: $17.00

Desired outcome: Want my order made good, want disclaimer to be be posted & an apology.

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1:03 pm EST
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I just placed order #[protected] which shows a cart subtotal of $49.75 plus shipping of $6.99 and taxes totaling $3.12 for what should be a total of $59.86, BUT I was charged $140.86 which is $81 more that I should have been charged. I tried talking to a live agent but was told they couldn't find my order (yet I was already charged), when I asked to...

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10:18 pm EST
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My complaint is strictly about the conyers, ga bath and body works store. I usually order online and have delivered to hm but did a store pickup. I got my husband to pick up my order for me and when pulling out my order to add to gift bags I noticed 2 missing items: 1 hand soap and my free gift.. A soap holder. I called the store thinking a bag was left...

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6:55 pm EST
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I purchased a cute Fall CornPlug In and a Fall Leaf night light plug in. Both have leaked. The corn plug in leaked down my wall and onto my baseboards staining the white baseboard. The Fall Leaf night light plug in is in my kitchen plugged in above my counter top. I have to keep wiping the dripping oil off the counter. On both plug ins the oil refill has to...

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2:59 pm EST
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I bought 3 wallflower plugs just a few days ago. 2 of them work great and I'm very happy. One of them keeps falling partically out of every plug, like the apple on it is way to heavy to stay plugged in. Once I finally found one it would stay in, within an hour it was so hot to touch. This feels very unsafe and I have small children, I wouldn't want them...

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10:33 pm EDT
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The incident happened on Monday, October 16, 2023. Me and my mother went to have a nice time at the mall and decided to go to this store (Bath & Body Works). We started to see very nice things. We saw a flyer that said buy 3 and get 1 free. So I decided to take 3 things and when I went to the checkout, the girl at the checkout scanned the 4 products, I saw...

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10:10 pm EDT
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Bath & Body Works Direct broken product

Last year when the new halloween decor came out I purchased the black candle holder that is a globe with a crow inside that lights up green. i absolutely love it and couldn't wait to pull it out for this season. it quit working though. so i only got to enjoy it for about 3 weeks. I'm very big on decor so i know how to properly store my things and always do so with care especially something like this that costed me almost 100 dollars. before i put it away last season i made sure to take the batteries out also. I shop with you guys and spend alot of money and that can be proven by looking into my account. i'm really hoping this issue can be resolved. Thank you for taking the time to read this and i hope to hear back from someone.

Paige Large,

Desired outcome: I would love to send this one back and recieve a replacement if at all possible.thank you.

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11:24 am EDT
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I’d like to know who the “GENIUS” was that decided to “DISCONTINUE” one of yr most POPULAR and FAVORITE products “SEA ISLAND COTTON”🤬🤬🤬🤬💔💔. I feel that this is yr cleanest and freshest products ever! The scent isn’t overwhelming or all fruity or flowery like some of yr other products. Sea island cotton can be worn by a child to a grandmother. I’ve alway...

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11:52 am EDT

Bath & Body Works Direct not received order

On 8-18-23 I ordered several soaps, the recording keeps saying it would arrive on 8-30-23. The order number is [protected]. I tried calling the [protected] to speak to an associate and that keeps going back to the beginning recording and will not connect me to an associate, my daughter placed her order the day before and got her items 2 days later. Here it is 9-3-23 and I still have no idea if it will arrive or not. The tracking # is 9261292700584817506589. If this does not arrive soon, I will quit buying from bath & body works.

Desired outcome: receive my items that I purchased

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9:22 am EDT
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Bath & Body Works Direct Missing delivery

Order number [protected]
Ordered on 7/20/23
Tracking number 9261291700519369560796
Showing package arrived at Norton, MA on 8/1/23
No movement at all.
Please track package and advise me.
If I do not hear back I will dispute the charge with my credit card company.
I have tried to resolve this by calling the Customer Service number. After I input all the numbers it tells me it will be delivered 8/10.
If I want to speak to a Customer Service Rep press 1. When I press 1 I go back to the previous loop. Can’t get a live person on the phone.
Joan Gerrish
[protected]@yahoo.com

Desired outcome: Response as to location of package or full refund of amount charged.

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8:00 am EDT
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Bath & Body Works Direct Shipping

I’ve used Bath & Body Works for years…. I’ve always said as much as we spend they need to offer free shipping like so many other merchants.

Today, I received a free product up to $16.95. I apply my reward number and I see shipping is $10.95 for ONE product. Wow really B&B! If I buy 11 wall flowers it only cost $5.99. What in the world are y’all up too!

I will NEVER shop with you again because of what you do and your unethical price gouging shipping costs. I will buy from eBay people instead of you.

Desired outcome: Stop the outrageous shipping costs for one product when you offer it free. If I receive a reward b/c I spend so much, then give it to me FREE.

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Lmn1966
Toronto, CA
Aug 22, 2023 12:53 pm EDT

The shipping has nothing to do with your purchase. It's an automatic response. Even if you buy 1.99 product it's still going to be 10.95. this also depends on where you live. The more you buy the better the shipping costs.

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3:04 pm EDT

Bath & Body Works Direct Service

Went there to shop and while I was there was gonna get my 3 free lotion coupons I had . The woman at the counter was grouchy and didn't know how to take coupons another lady helped her figure it out and then she took my coupons and didn't even put one bottle of lotion in there. I got home looked she kept it out anyway. Not good service at all in Kingsport TN at the Town center

Desired outcome: I want a free coupon to take place of the one she left out .

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Lmn1966
Toronto, CA
Aug 22, 2023 12:55 pm EDT

I would definitely call this store ask for the manager. Explain what happened, get their name. They'll make it right. Never talk to an associate. Always talk to an assistant manager or manager. Please tell them the attitude you received.

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12:01 pm EDT
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Bath & Body Works Direct Wallflower fragrance refills & products

I purchased the Wallflower Fragrance Refills many times over the years from Bath & Body Works and have been satisfied with the product until just recently. I was informed by a family member that this product is unhealthy for dogs and cats. I researched this on the Web and found this to be true. After reading many articles that this is toxic to dogs and cats, in addition can also cause added allergic reactions in humans as well. With this being said, how can this product be available for purchase knowing this? I'm extremely upset about this and would like to return all of the product I have purchased lately, and over the years, which also includes the plug-ins.

I would like a refund of all the product currently have (includes plug-ins). 10 plug-ins, Christmas 4, 2 brand new not used. The other six, 2 are brand new and not used. 12/ 2 sets of Wallflowers (24), and 19 individual Wallflowers (4 of them used and pulled out after learning this).

Desired outcome: Refund. Will return product, upon refund.

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Lmn1966
Toronto, CA
Aug 22, 2023 12:49 pm EDT

None of their products are toxic to humans or animals. Whoever told you that or where you read this it's incorrect. As an employee of Bath and Body Works I can clearly say it's not toxic.

They won't refund you unless you bring everything in to any store. Talk to a manager.

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9:26 pm EDT
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Bath & Body Works Direct Online return with a receipt. Discrimation of disabled customers

The store policy clearly states and quoted below directly from their website.

At Bath & Body Works, we offer our customers a 100% satisfaction guarantee. If you’re not completely satisfied, you may return products purchased from us that are in new, gently used or defective condition (due to materials or craftsmanship) for a refund, merchandise credit or exchange, subject to the terms of the Return Policy.

Any items(s) purchased online or by phone may be exchanged or returned in Bath & Body Works Stores located within the United States.

If you received a damaged, defective, or wrong item, please contact us right away.

WITH ORIGINAL RECEIPT: Ninety days or less from the original purchase date, credit card, debit card and PayPal purchase refunds will be issued based on the original tender; thereafter merchandise credit will be issued. Refund amounts are based on the purchase price shown on the original receipt (excluding any shipping and handling charges). All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied when calculating the refund amount. Your shipping confirmation email can be used as a receipt.

However as a disabled customer who does a lot of online shopping, i have been given extreme grief and absolute refusal from the stores to follow their own policy. In every instance, i had my original receipt yet the store said the only way to issue a refund of my unused products was to do a non-receipt return which means for a single wick candle i paid retail of $15.95 for that was a non seasonal basic label black cherry merlot i would only get $3.88 for and on top of that, i had to submit my license and would be treated like a non receipt return.

So i pointed out the hippocrisy of it when i returned the same item with a store receipt and it went through without any issue at a full refund amount to a gift card but the same candle purchased same price they refused to issue a gift card. This is nothing other than pure discrimination of your disabled members who due to health issues or whatever reason are unable to shop regularly online.

And so i will be escalating my complaints regarding my treatment at each store and BBW to the ADA and will no longer give BBW any of my business

 

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8:55 pm EDT
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I just left the bbw in Dallas at the Galeria mall, the woman named Brittany would not replace my defusers, the would not work she kept them and would not refund me or trade them out, she refused to give us the district managers name when I asked. I feel like she wanted to refuse service because of the way I looked. She was very loud and ghetto acting

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About Bath & Body Works Direct

Screenshot Bath & Body Works Direct
Bath & Body Works Direct offers a variety of personal care products, including scented body care, hand soaps, and home fragrance items such as candles and air fresheners. They cater to customers seeking a range of fragrances and skin care essentials. Their services include online shopping and seasonal promotions.
How to file a complaint about Bath & Body Works Direct?

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- Summarize the main issue with Bath & Body Works Direct in the 'Complaint Title' section.

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- Provide detailed information about your experience with the company. Mention key areas, transactions, the nature of the issue, steps taken to resolve it, and the personal impact.

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Overview of Bath & Body Works Direct complaint handling

Bath & Body Works Direct reviews first appeared on Complaints Board on Dec 2, 2008. The latest review Mixed Feelings but Worth Exploring was posted on May 15, 2024. The latest complaint Got charge for products that where free was resolved on Mar 21, 2021. Bath & Body Works Direct has an average consumer rating of 1 stars from 382 reviews. Bath & Body Works Direct has resolved 7 complaints.
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  1. Bath & Body Works Direct Contacts

  2. Bath & Body Works Direct phone numbers
    +1 (800) 756-5005
    +1 (800) 756-5005
    Click up if you have successfully reached Bath & Body Works Direct by calling +1 (800) 756-5005 phone number 1 1 users reported that they have successfully reached Bath & Body Works Direct by calling +1 (800) 756-5005 phone number Click down if you have unsuccessfully reached Bath & Body Works Direct by calling +1 (800) 756-5005 phone number 0 0 users reported that they have UNsuccessfully reached Bath & Body Works Direct by calling +1 (800) 756-5005 phone number
    100%
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    Online Customer Care
    +1 (800) 395-1001
    +1 (800) 395-1001
    Click up if you have successfully reached Bath & Body Works Direct by calling +1 (800) 395-1001 phone number 0 0 users reported that they have successfully reached Bath & Body Works Direct by calling +1 (800) 395-1001 phone number Click down if you have unsuccessfully reached Bath & Body Works Direct by calling +1 (800) 395-1001 phone number 0 0 users reported that they have UNsuccessfully reached Bath & Body Works Direct by calling +1 (800) 395-1001 phone number
    Stores Customer Care
    +1 (800) 531-4504
    +1 (800) 531-4504
    Click up if you have successfully reached Bath & Body Works Direct by calling +1 (800) 531-4504 phone number 0 0 users reported that they have successfully reached Bath & Body Works Direct by calling +1 (800) 531-4504 phone number Click down if you have unsuccessfully reached Bath & Body Works Direct by calling +1 (800) 531-4504 phone number 0 0 users reported that they have UNsuccessfully reached Bath & Body Works Direct by calling +1 (800) 531-4504 phone number
    Accessibility Support
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  3. Bath & Body Works Direct emails
  4. Bath & Body Works Direct address
    95 West Main Street, New Albany, Ohio, 43054, United States
  5. Bath & Body Works Direct social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Bath & Body Works Direct Category
Bath & Body Works Direct is ranked 1 among 30 companies in the Bath and Body category

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