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Bath & Body Works Direct Customer Service Phone, Email, Contacts

Bath & Body Works Direct
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1.1 379 Reviews

Bath & Body Works Direct Complaints Summary

7 Resolved
370 Unresolved
Our verdict: If considering services from Bath & Body Works Direct with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Bath & Body Works Direct reviews & complaints 379

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Newest Bath & Body Works Direct reviews & complaints

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7:22 pm EST
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Bath & Body Works Direct Body lotion

In ;December I bought 6 body cream products, 3 of Into the night and 3 of another one I think it had champagne in the name. I used the into the night but the first time I tried the other body cream I had an allergic reaction and couldn’t use it. I brought it back to the store and thought I could just exchange the 2 unused products. To my amazement I was cheated and only received 4.95 back. I use your products on a daily basis and will consider finding an alternative.

Claimed loss: I should have been able to get a return product in place of the ones I brought back.

Desired outcome: Change your policies to allow an even exchange

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1:21 pm EST
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Bath & Body Works Direct - Bath and body works

bath and body works place an order on December 1, 23 and have not got item either the item or my money refunded. at this point I feel like i have not been treated honestl please do better Thank you for your purchase!3 Yahoo / Inbox bath & body works From: [protected]@notice.zhcartapps.com To: [protected]@bellsouth.net Fri, Dec 1, 2023 at 4:20...

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8:32 pm EST

Bath & Body Works Direct Lost package made me take 1.5 hours on phone, they knew it was lost after half hour.

I called Customer service, guy was nice enough but finally after 45 min he said it was indeed not delivered (it’s 8 days late) then states they suggest I wait Another 1-2 days and call back. I said No, not calling back. He says they can resend a new package. Ok. Then he stated one item no longer available, ok fine. Refund. Put on hold for 45 min. 1 hour 30 min call for them to send me a new package. Didn’t even offer a gift card or anything!

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10:53 am EST

Bath & Body Works Direct Candle

I am writing to express my disappointment and concern regarding a recent purchase made online . I am a loyal customer of Bath & Body Works and have always been satisfied with the quality of your products , however my recent experience has left me quite dissatisfied . My order number is [protected] . When open the package I discovered that the candle Tiwsted Peppermint was severely damage . The glass container was shattered . I understand that accidents can happens during shipping but I was surprised to find the packaging insufficient to protect such a delicate form. I have attached photographs of the damage candle .

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10:25 am EST
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Bath & Body Works Direct Online scam

There is a Bath & Body Works Sale online, that is apparently not the “real thing”. When I contacted the actual company, it was made to be “funny” which it was not to me.. The lady was lagging on and on. Giving me all these excuses. She admitted the Real Company was aware of this site and couldn’t do anything.. Hogwash!

They have made no effort to Reclaim there name or reputation. How your name is used & what it represents is Your responsibility. There are no disclaimers or warnings anywhere.

I was scammed then scammed again by the uncaring response of Bath & Body Works..

Claimed loss: $17.00

Desired outcome: Want my order made good, want disclaimer to be be posted & an apology.

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1:03 pm EST
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Bath & Body Works Direct Over charging

I just placed order #[protected] which shows a cart subtotal of $49.75 plus shipping of $6.99 and taxes totaling $3.12 for what should be a total of $59.86, BUT I was charged $140.86 which is $81 more that I should have been charged. I tried talking to a live agent but was told they couldn't find my order (yet I was already charged), when I asked to escalate the issue to a supervisor I was told one was not available, when I said I would wait for one I was told one won't be available. I then asked for the agents name to which I was told "Max" (which I doubt is correct) and when I asked for a employee or operator number I was told that they were unable to provide that information due to company policy. I then tried to reach out via chat and after provideing the same information my order was found, yet they insisted I was just charged twice and would be refunded in 3-7 days. I explained that if they do the math I was not charged twice, I over charged about $40 over double. I provided a picture of my cart showin this information and they then said that I was doubel charged AGAIN and disconnected the chat. I was able to quickly print out the chat so I have proof and would like to have a discussion with a manager who can fix this issue

Claimed loss: $30 charge from my banks for insufficient funds due to the $81 over charge

Desired outcome: a refund of $111 ($81 for original over charge + $30 bank fee)

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Ewq
, US
Dec 17, 2023 10:58 pm EST
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Hello. I'm going through the same thing. Never have ordered an online order from bath and body works. I was only charged twice though. They said the same thing should get my money back 3-7 business days. If not to call my bank. Just doesn't make sense though. I even asked the customer service person if this happens often. And they said no. But it seems to me that from other reviews that this does happen a lot! Will not be doing this again. Will also be letting people know NOT to order online from bath and body works. Hope it all worked out for you!

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8:09 pm EST
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Bath & Body Works Direct The 3rd time I've tried to resolve an order that I paid for. order # [protected]

I placed an order on November 18, 2023. On 11/20/23 I was told my order would arrive the next day. Perfect because I had a gift exchange party on 11/26/2023.

On 11/21 I was told the order was undeliverable. I contacted customer service and spoke with Alex. He confirmed my information was correct and he would order a replacement however it would take 3-5 business days. I told him I had to have it by 11/26 and he said he would try his best.

On 11/26/2023, I received the replacement however it was received after the gift exchange gathering so I went I suffered the embarrassment of going to the gathering with no gift. When I returned home, the package had been delivered however it was not complete and was missing 1 item that I had paid for.

I did a chat with Kim in customer service who abruptly ended the chat and told me to call Customer Resolution. I called and the representative, Stephan, who said he could request a replacement but it would take 3-5 more business days. I said that really wasn't acceptable given the embarrassment I experienced and the hours I have spent as well as the days I've had to wait to receive my shipment only to find it was incomplete. I said I would think that there really should be some sort of compensation for the inconvenience that they were so sorry for. I suggested a 2nd of the same item. He said the best he could do is 20% off a future order. His supervisor said that's the best they could do and they don't have the ability to do as I requested and have a local store deliver it.

Needless to say that after many years as a loyal customer, I'm hesitant to order again. Especially when there are so many other options available.

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10:18 pm EST
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Bath & Body Works Direct - Employee/manager

My complaint is strictly about the conyers, ga bath and body works store. I usually order online and have delivered to hm but did a store pickup. I got my husband to pick up my order for me and when pulling out my order to add to gift bags I noticed 2 missing items: 1 hand soap and my free gift.. A soap holder. I called the store thinking a bag was left...

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6:55 pm EST
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Bath & Body Works Direct Wallflowers plug in unit

I purchased a cute Fall CornPlug In and a Fall Leaf night light plug in. Both have leaked. The corn plug in leaked down my wall and onto my baseboards staining the white baseboard. The Fall Leaf night light plug in is in my kitchen plugged in above my counter top. I have to keep wiping the dripping oil off the counter. On both plug ins the oil refill has to be cha often because it is wasting it when it drips down. The refills are expensive and so are the Wall Flower plug in units. Very disappointed in this lame product!

Claimed loss: Two plug ins and two refills wasted by dripping. My white stained baseboard.

Desired outcome: Would like free refill of oil refill , two new Wallflower units and a new 5 foot wood baseboard.

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2:59 pm EST

Bath & Body Works Direct Wallflower plug

I bought 3 wallflower plugs just a few days ago. 2 of them work great and I'm very happy. One of them keeps falling partically out of every plug, like the apple on it is way to heavy to stay plugged in. Once I finally found one it would stay in, within an hour it was so hot to touch. This feels very unsafe and I have small children, I wouldn't want them hurting (burning) themselves on it. I'm not sure if I can return it since I've used it or not, help please!

Claimed loss: Spent $16.95

Desired outcome: I would just like to return it and get my money back and raise awareness of how unsafe this one is

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10:33 pm EDT
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Bath & Body Works Direct Misleading advertising.

The incident happened on Monday, October 16, 2023.

Me and my mother went to have a nice time at the mall and decided to go to this store (Bath & Body Works). We started to see very nice things. We saw a flyer that said buy 3 and get 1 free. So I decided to take 3 things and when I went to the checkout, the girl at the checkout scanned the 4 products, I saw the price and I saw that the fourth item had been scanned, I asked her I told her it wasn't free if she bought 3 and she had an attitude He answered, "Nothing is free, we charge you for the most expensive ones and the cheapest ones are less expensive." I should have that if you buy 3 they give you a discount, it's not free. THERE WAS NO LONGER WAY TO DO REFUND SUPER BAD.

MISLEADING ADVERTISING

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10:10 pm EDT
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Bath & Body Works Direct broken product

Last year when the new halloween decor came out I purchased the black candle holder that is a globe with a crow inside that lights up green. i absolutely love it and couldn't wait to pull it out for this season. it quit working though. so i only got to enjoy it for about 3 weeks. I'm very big on decor so i know how to properly store my things and always do so with care especially something like this that costed me almost 100 dollars. before i put it away last season i made sure to take the batteries out also. I shop with you guys and spend alot of money and that can be proven by looking into my account. i'm really hoping this issue can be resolved. Thank you for taking the time to read this and i hope to hear back from someone.

Paige Large,

Desired outcome: I would love to send this one back and recieve a replacement if at all possible.thank you.

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11:24 am EDT
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Bath & Body Works Direct Discontinued product

I’d like to know who the “GENIUS” was that decided to “DISCONTINUE” one of yr most POPULAR and FAVORITE products “SEA ISLAND COTTON”🤬🤬🤬🤬💔💔. I feel that this is yr cleanest and freshest products ever! The scent isn’t overwhelming or all fruity or flowery like some of yr other products. Sea island cotton can be worn by a child to a grandmother. I’ve always used it as a base scent for different perfumes that I mix & match it with as it’s my signature fragrance! I do NOT want to smell like someone else; which is why I chose it as a base scent. No other parfumerie, are able to match that scent. I make “EVERYONE” that I know; purchase it for me as a gift(s). Why: bc, I’m NOT Allergic to it, 2: I LOVE the scent. There aren’t many of yr fragrances that I’m obsessed over. So, pls pls. BRING IT BACK; bc, my Stock supply’s are running low, I’ve only 2 bottles left!👿. My BFF and I both left yr store empty handed and refused to buy anything after we found out that SEA ISLAND COTTON had been discontinued!💔🤦🏽‍♀️😨👿👿👿👿

Desired outcome: Bring back my favorite scent “SEA ISLAND COTTON or send me EVERYTHING that you have left!

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11:52 am EDT

Bath & Body Works Direct not received order

On 8-18-23 I ordered several soaps, the recording keeps saying it would arrive on 8-30-23. The order number is [protected]. I tried calling the [protected] to speak to an associate and that keeps going back to the beginning recording and will not connect me to an associate, my daughter placed her order the day before and got her items 2 days later. Here it is 9-3-23 and I still have no idea if it will arrive or not. The tracking # is 9261292700584817506589. If this does not arrive soon, I will quit buying from bath & body works.

Desired outcome: receive my items that I purchased

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9:22 am EDT
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Bath & Body Works Direct Missing delivery

Order number [protected]
Ordered on 7/20/23
Tracking number 9261291700519369560796
Showing package arrived at Norton, MA on 8/1/23
No movement at all.
Please track package and advise me.
If I do not hear back I will dispute the charge with my credit card company.
I have tried to resolve this by calling the Customer Service number. After I input all the numbers it tells me it will be delivered 8/10.
If I want to speak to a Customer Service Rep press 1. When I press 1 I go back to the previous loop. Can’t get a live person on the phone.
Joan Gerrish
[protected]@yahoo.com

Desired outcome: Response as to location of package or full refund of amount charged.

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8:00 am EDT
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Bath & Body Works Direct Shipping

I’ve used Bath & Body Works for years…. I’ve always said as much as we spend they need to offer free shipping like so many other merchants.

Today, I received a free product up to $16.95. I apply my reward number and I see shipping is $10.95 for ONE product. Wow really B&B! If I buy 11 wall flowers it only cost $5.99. What in the world are y’all up too!

I will NEVER shop with you again because of what you do and your unethical price gouging shipping costs. I will buy from eBay people instead of you.

Desired outcome: Stop the outrageous shipping costs for one product when you offer it free. If I receive a reward b/c I spend so much, then give it to me FREE.

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Lmn1966
Toronto, CA
Aug 22, 2023 12:53 pm EDT

The shipping has nothing to do with your purchase. It's an automatic response. Even if you buy 1.99 product it's still going to be 10.95. this also depends on where you live. The more you buy the better the shipping costs.

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3:04 pm EDT

Bath & Body Works Direct Service

Went there to shop and while I was there was gonna get my 3 free lotion coupons I had . The woman at the counter was grouchy and didn't know how to take coupons another lady helped her figure it out and then she took my coupons and didn't even put one bottle of lotion in there. I got home looked she kept it out anyway. Not good service at all in Kingsport TN at the Town center

Desired outcome: I want a free coupon to take place of the one she left out .

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Lmn1966
Toronto, CA
Aug 22, 2023 12:55 pm EDT

I would definitely call this store ask for the manager. Explain what happened, get their name. They'll make it right. Never talk to an associate. Always talk to an assistant manager or manager. Please tell them the attitude you received.

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12:01 pm EDT
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Bath & Body Works Direct Wallflower fragrance refills & products

I purchased the Wallflower Fragrance Refills many times over the years from Bath & Body Works and have been satisfied with the product until just recently. I was informed by a family member that this product is unhealthy for dogs and cats. I researched this on the Web and found this to be true. After reading many articles that this is toxic to dogs and cats, in addition can also cause added allergic reactions in humans as well. With this being said, how can this product be available for purchase knowing this? I'm extremely upset about this and would like to return all of the product I have purchased lately, and over the years, which also includes the plug-ins.

I would like a refund of all the product currently have (includes plug-ins). 10 plug-ins, Christmas 4, 2 brand new not used. The other six, 2 are brand new and not used. 12/ 2 sets of Wallflowers (24), and 19 individual Wallflowers (4 of them used and pulled out after learning this).

Desired outcome: Refund. Will return product, upon refund.

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Lmn1966
Toronto, CA
Aug 22, 2023 12:49 pm EDT

None of their products are toxic to humans or animals. Whoever told you that or where you read this it's incorrect. As an employee of Bath and Body Works I can clearly say it's not toxic.

They won't refund you unless you bring everything in to any store. Talk to a manager.

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9:26 pm EDT
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Bath & Body Works Direct Online return with a receipt. Discrimation of disabled customers

The store policy clearly states and quoted below directly from their website.

At Bath & Body Works, we offer our customers a 100% satisfaction guarantee. If you’re not completely satisfied, you may return products purchased from us that are in new, gently used or defective condition (due to materials or craftsmanship) for a refund, merchandise credit or exchange, subject to the terms of the Return Policy.

Any items(s) purchased online or by phone may be exchanged or returned in Bath & Body Works Stores located within the United States.

If you received a damaged, defective, or wrong item, please contact us right away.

WITH ORIGINAL RECEIPT: Ninety days or less from the original purchase date, credit card, debit card and PayPal purchase refunds will be issued based on the original tender; thereafter merchandise credit will be issued. Refund amounts are based on the purchase price shown on the original receipt (excluding any shipping and handling charges). All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied when calculating the refund amount. Your shipping confirmation email can be used as a receipt.

However as a disabled customer who does a lot of online shopping, i have been given extreme grief and absolute refusal from the stores to follow their own policy. In every instance, i had my original receipt yet the store said the only way to issue a refund of my unused products was to do a non-receipt return which means for a single wick candle i paid retail of $15.95 for that was a non seasonal basic label black cherry merlot i would only get $3.88 for and on top of that, i had to submit my license and would be treated like a non receipt return.

So i pointed out the hippocrisy of it when i returned the same item with a store receipt and it went through without any issue at a full refund amount to a gift card but the same candle purchased same price they refused to issue a gift card. This is nothing other than pure discrimination of your disabled members who due to health issues or whatever reason are unable to shop regularly online.

And so i will be escalating my complaints regarding my treatment at each store and BBW to the ADA and will no longer give BBW any of my business

 

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8:55 pm EDT
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Bath & Body Works Direct Diffusers

I just left the bbw in Dallas at the Galeria mall, the woman named Brittany would not replace my defusers, the would not work she kept them and would not refund me or trade them out, she refused to give us the district managers name when I asked. I feel like she wanted to refuse service because of the way I looked. She was very loud and ghetto acting

Desired outcome: A replacement

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Bath & Body Works Direct In-depth Review

Product Range and Quality:

The product range at Bath & Body Works Direct is impressive, offering a wide variety of products to suit every need. From body lotions and shower gels to candles and home fragrances, they have it all. The quality of their products is exceptional, with high-quality ingredients that leave your skin feeling nourished and smelling amazing. The range of scents and fragrances available is extensive, catering to different preferences and moods.

Website Design and User Experience:

The website design of Bath & Body Works Direct is clean and user-friendly, making it easy to navigate and find products. The overall layout and design are visually appealing, with clear categories and search options. The website is also fast and responsive, ensuring a smooth browsing experience for users.

Pricing and Value for Money:

The price range of products at Bath & Body Works Direct is reasonable, considering the high quality. They often have special offers and promotions, allowing customers to get more value for their money. In comparison with competitors, Bath & Body Works Direct offers competitive pricing without compromising on quality.

Customer Service:

The customer service team at Bath & Body Works Direct is responsive and helpful. They can be easily contacted through various channels, including phone and email. Returns, exchanges, and refunds are handled efficiently, ensuring customer satisfaction.

Shipping and Delivery:

The shipping process at Bath & Body Works Direct is speedy and efficient. Products are packaged with care, ensuring they arrive in perfect condition. Tracking options are available, and the accuracy of delivery is commendable.

Customer Reviews and Ratings:

Overall, customers are highly satisfied with their experience at Bath & Body Works Direct. Specific products receive positive feedback, with customers praising their effectiveness and pleasant scents. The ratings and reviews from previous customers serve as a helpful guide for potential buyers.

Loyalty Program and Rewards:

The loyalty program at Bath & Body Works Direct offers great benefits and perks. Customers can easily earn and redeem rewards, making their purchases even more rewarding. Exclusive offers and discounts are regularly provided to loyal customers, enhancing their shopping experience.

Social Responsibility and Sustainability:

Bath & Body Works Direct demonstrates a commitment to environmental initiatives and practices. They prioritize ethical sourcing of ingredients, ensuring their products are sustainable and cruelty-free. The company is also actively involved in community initiatives and makes charitable contributions.

In-Store Experience (if applicable):

If you visit a Bath & Body Works store, you can expect a pleasant ambiance and cleanliness. Testers and samples are readily available, allowing customers to try products before making a purchase. The staff is knowledgeable and always ready to assist with any inquiries.

Overall Recommendation:

In conclusion, Bath & Body Works Direct is a top-notch brand that offers a wide range of high-quality products with delightful scents. Their website provides a seamless user experience, and their customer service is excellent. With reasonable pricing, efficient shipping, and a rewarding loyalty program, Bath & Body Works Direct stands out among its competitors. Their commitment to social responsibility and sustainability is commendable. Whether you shop online or visit their stores, Bath & Body Works Direct is highly recommended for anyone looking for quality bath, body, and home products.

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Bath & Body Works Direct contacts

Phone numbers

+1 (800) 756-5005 +1 (800) 395-1001 More phone numbers

Website

www.bathandbodyworks.com

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