Bath and Body Worksfalse advertising

S Review updated:

Placed order on Bath & Body Words website on 11/10/08. I ordered a Black Shave Gel. It was advertised that with any purchase you would receive a free full size after shave. I never received it. Forgot about it until I was on the website again to use a two-day free shipping code that I received on an e-mail that same day. Well, the free shipping code was expired.

I e-mailed Bath & Body Works about not receiving the free after shave and about the expired free shipping code. They answered that they were out of the free after shave, even though the offer had still been on there website as of 11/26. Nothing about the expired free shipping code. They offered me $10.00 off on my next order, which I ALREADY had and had tried to use with the free shipping code (and was expired on the same day offered.) This is just baiting and more baiting to get you to spend more money. They haven't answered my last e-mail in which I explained I didn't want to pay more shipping or spend $60.00 more to not pay shipping when I can't trust them to follow through on their "offers" (more like scams).

  • Updated by Nikki Adkins · Dec 10, 2017

    Not receiving my orders correctly want i ordered and being over charged and not receiving my online offers, i want ny refund now!!

  • Updated by Nikki Adkins · Dec 11, 2017

    Now I'm being charged fir another shipment that i did not order nor have received.

  • Updated by Cynthia Garciiia · Oct 15, 2018

    She has No personality doesn't smile nor acknowledge customers.she was very rude when I was just trying to make a payment.I approached her with a good morning Monica an smile at her she totally ignored really need to talk to her about customers service skills


  • Ry
    Ryo May 15, 2009

    Why don't you just go to the store and buy it instead of online?

    0 Votes
  • An
    Analee3065 Aug 15, 2018

    I found this fragrance a few years back called pink lemonade fizz and I've been obsessed with it since when it first went out I was able to get it at the semiannual sale but now it hasn't come back in two years and I'm desperate. Bring it back!

    0 Votes
  • Ja
    Janice Ladd Aug 28, 2018

    I did not get my free Lip Gloss in my order. I ordered items:

    012920778 & 012920779

    Janice Ladd
    565 Marriott Drive, 4th Floor
    Nashville, TN 37214

    delivered today

    0 Votes
  • Br
    Brianna Marovich Sep 01, 2018

    I ordered at least one other item with my gift card. It told me I had to pay $5.99 for shipping and handling but when I got my summery back it said $0.00. So it took my money and didn't give me all I ordered. I'm really mad about this. I want everything I asked for!!

    0 Votes
  • Km
    Kmnovak23 Sep 01, 2018

    I don't understand how you're selling candles in stores but not online. How do you not ship them out of a store? Everything is online. If a store has product ship it. Not hard.I've never had a problem shopping this first week in December for candles. All of a sudden this year halfway through the day they're ALL gone? I guess I'll get on Yankee

    0 Votes
  • Ni
    Nikki Adkins Sep 01, 2018

    Ordering online and not receiving what i ordered or the online offers, plus being charged without getting the products!!! I ordered online was charged twice for products ove not gotten and got things i didn't order been billed got 2 shipments ive never received very unhappy with this experience and i want my funds returned now!!!

    0 Votes
  • Je
    Jeff Cell Sep 01, 2018

    My Wife spent at least $500 at Bath&Bodyworks store in McDonough Georgia, And then another $200 online right after Christmas. We received our online orders before Christmas very fast and packed nicely. Now we received 1 item out of 8 in a box not packed good at all. Broken. So I call their CS. She didn't even look into my order, whatever Bath Body

    0 Votes
  • Je
    Jessica Mabanta Sep 01, 2018

    I went into Bath and Body works in Bakersfield CA over the weekend and I was not allowed to use my mailed in coupons. It really upset me since I was finishing up with my Christmas shopping. Very inconvenient.

    -Jessica Mabanta

    0 Votes
  • Kr
    Kristen Muscato Sep 01, 2018

    I ordered 4 of the 3 wick candles and only received 3 of them in the box. The Fresh Balsam candle was missing. (Item number 026247404)

    I thought it may be shipping in a separate order, but never received anything else. It also showed up on my invoice, but as stated previously, it wasn't in the box with the others.

    0 Votes
  • Sh
    Sharonelli Sep 01, 2018

    I baught this produce in america while on vocation an took it home to jamaicaI started using this produce while using it i started to rash and had to seek medical attions i have been using this stuff from this company for years and it this is the first this has ever happen

    0 Votes
  • Mi
    Millie2015 Sep 01, 2018

    There was a long piece of plastic in the tube of lotion. The end was sticking out, so I pulled it out and was amazed how long it was...
    Picture included...
    Certainly this piece of plastic wouldn't harm anything...but why would this and how could this get inside the tube?

    0 Votes
  • Sh
    Shirley E Sep 01, 2018

    I ordered on cyber monday. I cannot log in and do not have the order number. I want to know when my order will arrive :/

    0 Votes
  • Bl
    Blondie44 Sep 02, 2018

    So disappointed that candles sold out online. Have to shop online because my husband is disabled Went to store but too crowded for wheelchair. Really wanted to get some candles

    0 Votes
  • Su
    Susanneeeeee Sep 04, 2018

    The Bath Fizzy Set (both the Penguin & the box) are $24.50. Anybody who has taken middle school math knows that this is absolutley ridiculous and such a rip off. A single bath fizzy is $6.95. Times 3, that is around $20.35. It should be priced around $18.00 to make it a good deal and make people actually want to buy it. That's all.

    0 Votes
  • Cr
    crb&jdb Sep 04, 2018

    I was very disappointed in the selection of hand soaps. Black Friday is usually when I buy them and I didn't think there was very many to choose from. Missing was Black Cherry Merlot, I love that one. There was a lady beside me was very disappointed also.

    0 Votes
  • Ma
    Marian.123 Sep 04, 2018

    I ordered a bunch of body wash and it arrived but I was missing the men's bourbon 2 in 1 hair body wash 10 fl oz it is a Christmas present I would like it since I paid for it idk if it can be sent or I can pick it up at the store but I'm very upset these things should be checked when the boxes are packaged. Ty for your time please respond asap

    0 Votes
  • Me
    Megan216 Sep 05, 2018

    Hello, please fix the bath and body works online website to shop everytime I go to shop when there's deals I get excited until it's time to checkout because the codes never ever work! Please do something about it ! How can u keep customer is website doesn't let u save! ? Send me a good coupons in the mail is very well needed!!!

    0 Votes
  • Je
    Jenn Smith Sep 10, 2018

    I was in the hazleton pa store on sept 30th I had a 10$ off 30$ purchase. She would not allow me to use. No where did I see an expiration date. I had received it just the week before. I am a very good customer. I spend a lot of money at your store. It just ticked me off that she was nasty about it!

    0 Votes
  • Ze
    Zella Peterson Sep 10, 2018

    Received my order. One of the glass bottles was broken. Product all over box. Item number 026080098.. focus. Body Lotion. Thank you in advance.

    0 Votes
  • Mo
    mollyylegg Sep 11, 2018

    The lids need to be tighter. Too easy to take off and spill in your purse!

    0 Votes
  • Le
    Leonnie Sep 20, 2018

    i ordered about a week ago .
    order #3745603 Leonnie Hamel

    received my ordered and the shea cashmere body lotion is missing its cap on the bottle.

    please contact me [email protected]

    0 Votes
  • Ca
    Cam.98 Oct 15, 2018

    I just ordered a lot of items and usually everything is fine but this time the whole tube for the spray to come out is missing. How did someone not see that? And I can't open the top so how am I gonna use it ...14.00$ GONE :( the picture is with the one without a tube and the other with

    0 Votes
  • Jo
    Jodirenee Oct 15, 2018

    I'm very upset that you discontinued forever red. I love it. I can't find anything like it. Please put it back in the stores and online.

    0 Votes
  • Cy
    Cynthia Garciiia Oct 22, 2018

    Worst customer service ever!!!Chula Vista 555 Broadway..Monica

    0 Votes
  • Kr
    Krista0819 Oct 22, 2018

    a store employee and also manager rude while ringing my purchase.the story is that I went there with a coupon and asked if I could use it on an item and the woman laughed at me that I wanted to use the coupon on a particular bath item, she told me the coupon said onething on the coupon and got mad when I asked her to read it to check.

    0 Votes
  • Ni
    Nicole Gregorowicz Nov 13, 2018

    The 2 candles, one wick I purchased doesn't smell like anything and I'm upset I spent so much on these. I paid alot for my order and I have heard from others their candles didn't smell after some time. I would think with it being expensive that it would smell better. I could buy a candle at another store and it will smell stronger and better.

    0 Votes
  • Pe
    peppermintpattie1916 Dec 11, 2018

    I ordered the 3 wallflower refills last week. It said on the web site---Order 3 and get 3 free. My order number is 23719743 and it says I am only getting three refills. WHAT HAPPENED!!! How come I did not receive the 3 free refills?

    Pat Abbott, 621 Idaho Street, Jones, Oklahoma 73049

    [email protected]

    0 Votes
  • Am
    Amelia Cline Jan 22, 2019

    I understand the candle was not included with this item but shouldn't a cloche include a cloche. Did I miss something?
    invoice date 1/2/19 order # 28124433 to Amelia Cline. If cloche was part of deal would like to receive it, if unavailable, refund

    0 Votes
  • No
    Noelia Morales Jan 22, 2019

    I just get my order there were suppoust to be 8 items and I just got 7, so I missed one. My order number is 27880269 and the item missing is 01310104

    0 Votes
  • Sh
    Sheila Moody Jun 30, 2019

    Order #35189531
    Sheila Moody
    624 North Harriet Street
    Sallisaw, OK 74955
    I used the 20% off coupon code and it was not reflected on my order. Why? And this complaint forum is absolutely ridiculous.

    0 Votes
  • Ra
    Rachitha Bennuri Sep 15, 2019

    I ordered 3 items worth 2578rs...through phone pay. But it shows i havent ordered anytn

    0 Votes
  • Pe
    Perezjojo Nov 13, 2019

    I bought a 8 once Japanese cherry blossom lotion.this is a product I buy regularly so I know what this product is suppost to smell like but this lotion smells bad stinks not even able to wear it the smell is that bad

    0 Votes
  • Li
    Linda Meiburg Dec 08, 2019

    Order # 44186499 came today. The packing was horrible. At least 2 hand soaps leaked. They laid them down and put six little pillows on top. No packing in between. What a mess. Orders need to be better packed. Thank you Linda Meiburg. 712-539-1985 if you want to talk to me

    0 Votes
  • Th
    Theresa Locke Jan 08, 2020

    I removed my wall flower from the wall to paint. I placed it on my desk at work (a very expensive desk) and somehow it got knocked over. The oil leaked out and I have at least a sqaure area in diameter of missing paint/stain from my desk. What am I going to do? They will fire me if they see this. Help

    0 Votes

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