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Placed order on Bath & Body Words website on 11/10/08. I ordered a Black Shave Gel. It was advertised that with any purchase you would receive a free full size after shave. I never received it. Forgot about it until I was on the website again to use a two-day free shipping code that I received on an e-mail that same day. Well, the free shipping code was expired.
I e-mailed Bath & Body Works about not receiving the free after shave and about the expired free shipping code. They answered that they were out of the free after shave, even though the offer had still been on there website as of 11/26. Nothing about the expired free shipping code. They offered me $10.00 off on my next order, which I ALREADY had and had tried to use with the free shipping code (and was expired on the same day offered.) This is just baiting and more baiting to get you to spend more money. They haven't answered my last e-mail in which I explained I didn't want to pay more shipping or spend $60.00 more to not pay shipping when I can't trust them to follow through on their "offers" (more like scams).
I bought car freshener and a skull holder. It leaked and caused damage to my car... today 11/21/23 at 1100am. I have sent picture of the damage caused by your product. This is unacceptable and needs to be fixed. The product does not have any warnings either
I have just received a shipment from Bath and Body Works. The package contained soaps which were randomly tossed into the package, NOT sealed, leaking and overall a disappointing mess.
I look forward to hearing back from you.
Can/Will you help with this?
A Longtime Customer,
Maryann Judy
I purchased the Champagne toast candle, the glass became so hot it burst and caused a fire in my bedroom! I want resolution to this issue asap! I lost my nightstand, mattress and numerous items in the fire, that now I need to replace!
Why are you selling candles that burst?! I have bought from bbw for a long time and this is Insane.
I ordered online/pickup in store I request my free gift so they canceled 2 items from the order so I don't received my free item and they took away my points.
The order was june 6
The store was 5012 w 119th st Leawood ks 66209
Olinka relingwht
Olinka445@gmail.com
Several of my wallflowers are leaking a brown sticky substance from the bottom and sides of the device. One leaked on my wood floor and took the finish off the floor. One leaked on my granite counter top and I literally had to use a razor blade to remove the substance.
On -Date Placed Apr 18
Order Number [protected] - I was to get a free item for the 3 purchases I made, but because product was unavailable AFTER the order was submitted they cancelled it off my order and never provided a free item. They could have easily traded it out.
I'm with the monthly perfume. I get two perfumes a month. And I ordered a bottle of jimmy choo. I have received nothing. My order number is [protected].
I bought four of your soap dispenser holder and they’re all rusted would like to show you pictures and get a refund
I have purchased many many candles from you and just love them, but this year after Christmas I always shop your sales for me, and 2 of you three wick candles have burned half ways and two of the wicks just stopped burning, the wick is so low you can't light it. Can I return them for new ones even when you probably won't have my favorite ones?
I order [protected] on 12-2-22 and have not received an email for shipping. i am very disappointed that i place an order when the candles were on sale for $9.95 and still have not received an email or items.
please assist with this matter
On September 15, I was billed for $56.95 but never received any product. I recall ordering some sale items - lotions and shower gels - but never received them. I would either like a credit or the product.
Hi, i wanted to purchase the one in a million fragrance mist. only sold online. for 16.49 today 5.50. shipping is10.99. total is $16.49. no free shipping to local store. called online a employee was telling me to by more products to avoid shipping. commented the promotion was to help women out that cant afford the retail price felt hurt ashamed
This manager at the location Fashion Fair mall with associates made me feel uncomfortable while shopping they all just stared at me acting like I'm going rob something and gossiping about me behind my back.
I removed my wall flower from the wall to paint. I placed it on my desk at work (a very expensive desk) and somehow it got knocked over. The oil leaked out and I have at least a sqaure area in diameter of missing paint/stain from my desk. What am I going to do? They will fire me if they see this. Help
Theresa
Order # [protected] came today. The packing was horrible. At least 2 hand soaps leaked. They laid them down and put six little pillows on top. No packing in between. What a mess. Orders need to be better packed. Thank you Linda Meiburg. [protected] if you want to talk to me
I bought a 8 once Japanese cherry blossom lotion.this is a product I buy regularly so I know what this product is suppost to smell like but this lotion smells bad stinks not even able to wear it the smell is that bad
I ordered 3 items worth 2578rs...through phone pay. But it shows i havent ordered anytn
Order #[protected]
Sheila Moody
624 North Harriet Street
Sallisaw, OK 74955
I used the 20% off coupon code and it was not reflected on my order. Why? And this complaint forum is absolutely ridiculous.
I just get my order there were suppoust to be 8 items and I just got 7, so I missed one. My order number is [protected] and the item missing is [protected]
I understand the candle was not included with this item but shouldn't a cloche include a cloche. Did I miss something?
invoice date 1/2/19 order # [protected] to Amelia Cline. If cloche was part of deal would like to receive it, if unavailable, refund
I ordered the 3 wallflower refills last week. It said on the web site---Order 3 and get 3 free. My order number is [protected] and it says I am only getting three refills. WHAT HAPPENED! How come I did not receive the 3 free refills?
Pat Abbott, 621 Idaho Street, Jones, Oklahoma 73049
patriciaabbott64@gmail.com
The 2 candles, one wick I purchased doesn't smell like anything and I'm upset I spent so much on these. I paid alot for my order and I have heard from others their candles didn't smell after some time. I would think with it being expensive that it would smell better. I could buy a candle at another store and it will smell stronger and better.
a store employee and also manager rude while ringing my purchase.the story is that I went there with a coupon and asked if I could use it on an item and the woman laughed at me that I wanted to use the coupon on a particular bath item, she told me the coupon said onething on the coupon and got mad when I asked her to read it to check.
Worst customer service ever!Chula Vista 555 Broadway..Monica
I'm very upset that you discontinued forever red. I love it. I can't find anything like it. Please put it back in the stores and online.
I just ordered a lot of items and usually everything is fine but this time the whole tube for the spray to come out is missing. How did someone not see that? And I can't open the top so how am I gonna use it ...14.00$ GONE :( the picture is with the one without a tube and the other with
She has No personality doesn't smile nor acknowledge customers.she was very rude when I was just trying to make a payment.I approached her with a good morning Monica an smile at her she totally ignored me.you really need to talk to her about customers service skills
hello,
i ordered about a week ago .
order #3745603 Leonnie Hamel
received my ordered and the shea cashmere body lotion is missing its cap on the bottle.
please contact me leonnie.hamel@hotmail.fr
Received my order. One of the glass bottles was broken. Product all over box. Item number [protected].. focus. Body Lotion. Thank you in advance.
The lids need to be tighter. Too easy to take off and spill in your purse!
I was in the hazleton pa store on sept 30th I had a 10$ off 30$ purchase. She would not allow me to use. No where did I see an expiration date. I had received it just the week before. I am a very good customer. I spend a lot of money at your store. It just ticked me off that she was nasty about it!
Hello, please fix the bath and body works online website to shop everytime I go to shop when there's deals I get excited until it's time to checkout because the codes never ever work! Please do something about it ! How can u keep customer is website doesn't let u save! ? Send me a good coupons in the mail is very well needed!
I ordered a bunch of body wash and it arrived but I was missing the men's bourbon 2 in 1 hair body wash 10 fl oz it is a Christmas present I would like it since I paid for it idk if it can be sent or I can pick it up at the store but I'm very upset these things should be checked when the boxes are packaged. Ty for your time please respond asap
The Bath Fizzy Set (both the Penguin & the box) are $24.50. Anybody who has taken middle school math knows that this is absolutley ridiculous and such a rip off. A single bath fizzy is $6.95. Times 3, that is around $20.35. It should be priced around $18.00 to make it a good deal and make people actually want to buy it. That's all.
I was very disappointed in the selection of hand soaps. Black Friday is usually when I buy them and I didn't think there was very many to choose from. Missing was Black Cherry Merlot, I love that one. There was a lady beside me was very disappointed also.
I ordered on cyber monday. I cannot log in and do not have the order number. I want to know when my order will arrive :/
I don't understand how you're selling candles in stores but not online. How do you not ship them out of a store? Everything is online. If a store has product ship it. Not hard.I've never had a problem shopping this first week in December for candles. All of a sudden this year halfway through the day they're ALL gone? I guess I'll get on Yankee
So disappointed that candles sold out online. Have to shop online because my husband is disabled Went to store but too crowded for wheelchair. Really wanted to get some candles
Ordering online and not receiving what i ordered or the online offers, plus being charged without getting the products! I ordered online was charged twice for products ove not gotten and got things i didn't order been billed got 2 shipments ive never received very unhappy with this experience and i want my funds returned now!
Hello,
I went into Bath and Body works in Bakersfield CA over the weekend and I was not allowed to use my mailed in coupons. It really upset me since I was finishing up with my Christmas shopping. Very inconvenient.
-Jessica Mabanta