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Bramble Berry

www.brambleberry.com

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2.1 7 Reviews 11 Complaints
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Bramble Berry Reviews 7

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Bramble Berry Customer Service is Very Helpful!

I am also surprised to see the low reviews. I just had to contact customer service for the first time after ordering from Bramble Berry for a few years. Customer service was so nice and super helpful! They really turned a little glitch into a great experience.

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Bramble Berry Would recommend

I have sensitive skin and it's great to finally find a soap I can purchase in bulk that works great. I've been doing business with them for a few years and continue to do so. I do make soaps from their products and found their products to be excellent. Would recommend.

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Bramble Berry Wonderful!

I make my own bath and body products, and since I am homebound with Multiple Sclerosis, I buy online. Bramble Berry has been reliable and their raw products are fresh and resonably priced, however, the shipping costs do ad up, so I try to wait for either "free shipping" or sales. If interested you can sign up with your email and you will occasionally receive discount coupons in your "in box". Hopes this helps other DIY's out there!

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Bramble Berry Great work

Service is always 100% correct. I would like to receive orders faster than a week or more but only to the point that I choose not to pay for better service. I hope to see an order marked as "shipped" every day (almost) after placing my order. Everything is packaged really nicely. In my opinion the boxes are large and appropriate in size for the items within and the paper used to protect the bottles is very uncommon. Great work Brambleberry.

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Bramble Berry I am a disabled vet and i wanted to try to make soap to earn a little extra money, so I bought a kit that has

I am a disabled vet and i wanted to try to make soap to earn a little extra money, so I bought a kit that has "everything". It turns out bramble berry is missing a few items so they took a little off my order and sent it to me. no call no email no warning on the site that you wont be able to make anything with this kit since it is missing things. I talked to customer service and the guy i spoke to made it quite clear he couldn't care less, and said I could find the missing items somewhere else. Well that is what I will do and I recommend everyone else does as well. look for everything somewhere else.

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Bramble Berry The products are great, so there's no confusion about that

The products are great, so there's no confusion about that. However, the issue lies with the slow shipping. Every time I order something, it's usually because my favorite vendor is out of stock. Only then do I place an order. Nonetheless, it takes more than 10 days for the items to arrive. When you check the courier's website, it states that it takes 5 days for transit from their warehouse to my state. But regardless of the time of year I place an order, I always receive the message "uncontrollable events have delayed delivery." It's frustrating to constantly experience delays with ground shipping throughout the year. When I order $450 or more in raw materials and pay $12.50 for basic ground shipping, I expect to receive my items within 7 days, not later, especially when I know the courier's delivery times are 5 days.

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Bramble Berry I've been ordering from them for a couple decades and have been quite pleased with their services

I've been ordering from them for a couple decades and have been quite pleased with their services. I noticed their prices have steadily increased a bit over the years but is normal for price inflation. For the most part I've never gotten a bad product until recently. 2021. I ordered 10 lbs of melt and pour soap. It crumbled into crumbs when I tried to slice it up to melt. I've never had that before; never. I tried to contact customer service but because I was just a little over the return date they would not honor a refund or order replacement for the defective product. I salvaged what I could but about half of an $80 order went into the trash can. I don't always get to the item I ordered right a way as I'm still working through the prior order. I've never had one reason to complain until my first order in 2021 which was bad. They will not honor a replacement or refund for a defective batch. I'm a little perturbed. I'll try a new order but if their quality has significantly dropped I will pull my business with them and go back to my old vendor for my soap supply needs. Returns are difficult. Customer service needs some work. A good business would contact customers within a 24-48 window. It took them over a week to get back to me. Sorry but I am going back to my old vendor for soap supplies.

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Bramble Berry Complaints 11

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2:31 pm EDT
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Bramble Berry Don't waste your money!

I purchased a 25 lb. block of goat milk soap base and when I got it, the plastic bag that surrounds it was stuck inside cracks along the edges. In many spots, it was so stuck that, even though I pulled it out slowly, it broke pieces of plastic off. When I wrote customer service, they emailed this reply, "when the vendor pours into those 25lb. Blocks, they line the box with plastic first, and it's not uncommon for the plastic to get stuck in the soap a bit near the edges. The easiest way to combat that is to run your melted base through a colander or sieve to catch any loose bits of plastic. We've approached our vendor about this problem many times over the years, but they don't seem to have any intention of changing the way they package, sorry about that!" I replied that that was NOT a solution, because I was purchasing the block to make my soap-making easier. NOT to add a step to the process by sifting pieces of plastic. This was the 2nd email reply, " As a one time courtesy I went ahead and issued a $13.75 refund for 25% off of the price of the base. We will not be able to do that again since the issue is so common. It may be best to purchase your base in 1lb. Blocks rather than the 25lb. Block so you don't encounter that problem again. " What!? So, they knowingly are taking people's money, even though, in their own words, "the issue is so common."? That is shady. Take your money elsewhere until they decide to sell a high-quality product and switch vendors.

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4:21 pm EDT
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Bramble Berry Mixed feelings about Bramble Berry's Patchouli EO - Ruined my soap batch, but hoping for better customer service

I bought some Patchouli EO from Bramble Berry 'cause my usual place didn't have the big size. Gotta say, it smells like Campho Phenique. I used it in a whole batch of soap and it turned out ruined. Gonna give 'em a call tomorrow to see what's up and I'll update y'all. Right now, I'm only giving 'em a three 'cause I've had trouble getting in touch with 'em before. But I'm hopin' things'll get better 'cause I wanna keep doin' business with 'em.

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3:40 pm EDT
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Bramble Berry Terrible Customer Service: My Frustrating Experience with Bramble Berry

I had a really bad experience with Bramble Berry. I placed an order on May 31st and got a confirmation email, but I never got any shipping information. I tried to contact them through their website chat, but it didn't work. I also emailed them two days ago, but I haven't heard back from them yet. I finally called them and left a message, but I'm not sure if they will get back to me. I'm really frustrated because I spent $50 on this order and I haven't received anything. I wish I had read the reviews before making a purchase. I'm thinking about contacting my lawyer to see if they can help me get a refund. Overall, I wouldn't recommend Bramble Berry because of their terrible customer service.

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Is Bramble Berry Legit?

Bramble Berry earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Bramble Berry to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Bramble Berry is known for their high standards and safety. If you're thinking about dealing with Bramble Berry, it's wise to check how they handle complaints.

We found clear and detailed contact information for Bramble Berry. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bramble Berry has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for brambleberry.com can be seen as a positive aspect for Bramble Berry as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Bramble Berry's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Brambleberry.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Brambleberry.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Bramble Berry have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Bramble Berry and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Bramble Berry has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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Bramble Berry Bramble Berry Review: Great Products, Slow Shipping, Frustrating Website Changes

I've been a customer of Bramble Berry for a good five years now, and I gotta say, I really love their stuff. The only downside is that their shipping can be a bit slow, but I've learned to plan ahead and it's all good. However, things took a turn for the worse when they revamped their website. I used to always order from my mobile devices, but now I can't seem to do that anymore. It's a real bummer, let me tell you. And to make matters worse, my account history only goes back as far as the new website. That means all my purchase history before June is just gone. I never really kept invoices because I always relied on looking up my purchase history at tax time. (I know, I know, shame on me.) But now this tax season is going to be a real treat, let me tell you. All in all, I'm pretty much done with Bramble Berry. It's just too much of a hassle now.

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Bramble Berry Poor Quality Products and Customer Service: My Experience with Bramble Berry

I recently made my first purchase from Bramble Berry, an online store that sells a variety of soap making supplies. I was excited to try out their products and ordered 7 items. However, after placing my order, I realized that one of the oils I ordered was not suitable for cold process soap making. I quickly sent an email to their customer service team within 5 minutes of placing my order, requesting that they remove the item from my order. Unfortunately, they declined my request.

When I received my order, I was disappointed to find that the oils I had purchased were of poor quality. They seemed to be heavily diluted with water or some other substance, and the scent was barely noticeable. I decided to try one of the oils on my wrist, but as soon as I opened the bottle, the plastic stopper fell out and spilled the oil everywhere. I was frustrated and upset, so I reached out to Bramble Berry's customer service team again, this time politely asking if they could do something to help me out. However, they simply replied with their policy and said that they could not offer any assistance. They ended their email with a cheerful "Have a great day!", which only added insult to injury.

Overall, I would not recommend Bramble Berry to anyone looking for high-quality soap making supplies. Their products are subpar and their customer service is lacking. If you're looking for a reliable and trustworthy supplier, I suggest looking elsewhere. Don't waste your hard-earned money on Bramble Berry's products.

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Bramble Berry Buyer Beware: My Experience with Bramble Berry Coconut Oil

So, I was in a bit of a pickle when my usual coconut oil supplier ran out of stock. I searched high and low for a good deal and finally settled on Bramble Berry. I placed my order for a hefty 35-pound container on July 9th, 2020. I was expecting an email confirmation, but it never came. I tried to access my order information online, but since I registered as a guest, I couldn't do so. I decided to contact them through their website, but I didn't get a response.

Feeling frustrated, I reached out to them again today. After reading some reviews, I wish I had done so before placing my order. It seems like poor service and communication are common issues with this company. This is not the kind of business experience I'm used to, and it's definitely not what I expect.

So, if you're thinking about ordering from Bramble Berry, be careful. Caveat emptor, as they say.

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Bramble Berry Bramble Berry Soap-Making Kit Review: Missing Items & Poor Customer Service

I'm a vet who's been disabled for a while now and I wanted to try my hand at making soap to earn a little extra cash. I found Bramble Berry online and decided to buy one of their soap-making kits that promised to have "everything" I needed. Unfortunately, when I received the kit, I found out that it was missing a few items that were crucial to making soap. I was pretty disappointed, to say the least.

I tried to contact Bramble Berry's customer service to see if they could help me out, but the guy I spoke to didn't seem to care at all. He didn't even apologize for the inconvenience or offer to send me the missing items. Instead, he just told me to find them somewhere else. I was pretty frustrated with the whole situation, especially since there was no warning on the site that the kit was missing items.

Despite my bad experience with Bramble Berry, I still wanted to make soap. So, I decided to look for the missing items elsewhere. It took a bit of searching, but I eventually found what I needed and was able to make some soap. It wasn't the easiest process, but I was proud of myself for figuring it out.

Overall, I wouldn't recommend Bramble Berry to anyone looking to make soap. Their customer service was terrible and their kits are missing important items. If you're looking to make soap, I suggest looking for everything you need somewhere else.

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Bramble Berry Poor Customer Service Experience with Bramble Berry - No Response or Order Confirmation

I gotta say, I ordered from Bramble Berry almost 2 weeks ago and I ain't heard a peep from them since. I checked their website and they say they take 3 days to process orders, but it's been 5 days and still no confirmation email. I even sent them two emails asking about my order, but no response. I get that things can get backed up, but come on now, at least update your info or respond to your customers. This customer service is straight up poor. I only ordered from them 'cause I heard they were good, but this first impression is just awful.

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Bramble Berry Disappointing Experience with Bramble Berry: Delayed Shipping and Poor Customer Service

So, I recently had an experience with Bramble Berry, and let me tell you, it wasn't the best. I was waiting for an order that I needed, and it still hadn't even shipped. When I reached out to the representative, they told me that the shipping department was preparing my order. I was pretty frustrated because it had already been 10 days, and their site was apologizing for delays of 5 to 7 days due to COVID-19. I mean, come on, right?

I asked if they could at least tell me when it would ship out, and the representative's response was less than satisfactory. They told me that I could've paid to rush my order, but they charge outrageously for standard shipping as it is. I was like, no thanks, I'll just shop elsewhere in the future. I mean, I'm a business owner myself, and I only buy supplies from people who want my business.

What really got me was that there wasn't a single apology or attempt to make it right. I mean, I get it, things happen, but it's important to take responsibility and make things right when they do. The representative just closed with "OK have a nice day." I mean, really?

Overall, I was pretty disappointed with my experience with Bramble Berry. I'll probably be taking my business elsewhere in the future.

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Bramble Berry Bramble Berry Review: Quality Products at Decent Prices, but Customer Service Could Be Better

Bramble Berry is a great place to get your hands on some quality products at decent prices. Most of the time, you won't be disappointed with what you receive. However, it's important to note that they are a big company and sometimes it feels like they don't really care about their customers. For example, if you ask them to send two orders that you placed within the same hour and combine shipping, don't hold your breath. They just don't have the time for that kind of thing.

Another thing to keep in mind is that if you don't like a product, tough luck. They won't go out of their way to make things right for you. But hey, there are plenty of other suppliers out there who offer the same products. You don't have to put up with bad service. You can find the same or better products elsewhere for less money and with a company that actually cares about your satisfaction.

That being said, Bramble Berry is easy to find and they carry a lot of stuff. If they happen to be the only company online that has what you need, then go ahead and buy from them. But if you have other options, it might be worth looking elsewhere. After all, you want your vendors to want your business, right?

Overall, Bramble Berry is a decent option for those in need of quality products. Just keep in mind that they might not go out of their way to make things right for you if something goes wrong. But if you're willing to take that risk, then go ahead and give them a try.

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Bramble Berry Disappointing Experience with Bramble Berry: Wrong Order and No Response to Contact Attempts

I gotta say, I'm pretty disappointed with Bramble Berry. I opened an account with them, but I can't even sign in! What's up with that? And when I tried to look up my orders, the website had no record of anything I've ordered. That's just ridiculous.

Now, I will say that my order did come within 4 days, which is pretty fast. But the problem is that my order is completely WRONG. I ordered 4 essential oils, but only 1 was correct. That's a pretty big mistake if you ask me.

Normally, I would just send the wrong items back. But here's the thing: I live in the high desert and the post office is 10 miles away. Without a vehicle, it's impossible for me to get there. So, I've been trying to contact Bramble Berry for 2 days now. I've emailed them and called them, but I haven't gotten a single response. That's just rude.

I know I'm just one person and my decision to not purchase from this company won't make a difference to them. But I think they could have at least addressed my issue in a better manner. It's just common courtesy.

Honestly, I think I'll be switching to NATURES GARDEN from now on. No more buying from Bramble Berry for me.

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Overview of Bramble Berry complaint handling

Bramble Berry reviews first appeared on Complaints Board on May 21, 2023. The latest review Customer Service is Very Helpful! was posted on Mar 23, 2024. Bramble Berry has an average consumer rating of 1 stars from 18 reviews. Bramble Berry has resolved 0 complaints.
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  1. Bramble Berry Contacts

  2. Bramble Berry phone numbers
    +1 (877) 627-7883
    +1 (877) 627-7883
    Click up if you have successfully reached Bramble Berry by calling +1 (877) 627-7883 phone number 0 0 users reported that they have successfully reached Bramble Berry by calling +1 (877) 627-7883 phone number Click down if you have unsuccessfully reached Bramble Berry by calling +1 (877) 627-7883 phone number 0 0 users reported that they have UNsuccessfully reached Bramble Berry by calling +1 (877) 627-7883 phone number
  3. Bramble Berry emails
  4. Bramble Berry address
    2138 Humboldt St., Bellingham, Washington, 98225, United States
  5. Bramble Berry social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 16, 2025
  7. View all Bramble Berry contacts
Bramble Berry Category
Bramble Berry is ranked 2 among 29 companies in the Bath and Body category

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