QualityBath.com
reviews and complaints

When it comes to home renovations, finding the perfect fixtures can be a difficult and time-consuming task. After an extensive search, I stumbled upon qualitybath.com and was thrilled to find exactly what I had been looking for at a great price. However, my excitement was short-lived when I discovered that one of the items I had ordered was delayed by a staggering two months. This news was not only disappointing but also threw off my entire construction schedule.

Determined to find a solution, I contacted customer service to see if there was anything that could be done. To my surprise and delight, I received a message from a representative named Tziporah. Not only did she empathize with my situation, but she also took it upon herself to investigate other vendors in the hopes of finding a replacement part for me. Her efforts paid off – Tziporah was able to locate the part I needed and had it shipped out immediately.

I cannot express how grateful I am for the exceptional customer service I received from Tziporah and qualitybath.com. Their willingness to go above and beyond to make it right for me was truly admirable – a level of care and attention that seems rare in today's world. I highly recommend qualitybath.com to anyone in search of high-quality fixtures and exceptional customer service. Thank you, Tziporah, and qualitybath.com – you have a customer for life!

As a seasoned Mechanical/Plumbing Contractor, I have had my fair share of ups and downs in the material supplier world. It takes a lot to impress me, but I have to say, my experience with QualityBath.com has been exceptional.

I have been doing business with them for some time now, and I can confidently say that they are at the very top of the list when it comes to "Good" material suppliers. What sets them apart from the others is the quality of service they provide.

My sales representative, Dov Gellis, is a true professional who goes above and beyond to provide the best possible service. His team of experts backs him up, and they are some of the most knowledgeable and competent people I have ever had the pleasure of working with.

One thing that really stands out about QualityBath.com is their attention to detail. In the age of Covid, it's not easy to predict when products will arrive, but they always keep me in the loop and let me know what to expect. Even if there are any changes to the schedule, they always follow through with an email or a call to keep me informed.

As a plumbing contractor, I like to keep up with the latest products and manufacturers in my field, but I have to admit that these guys take it to a whole new level. Their knowledge of the industry is truly impressive, and they are always up to date with the latest trends and technologies. They are truly the Pro's Pros, and I can't recommend them highly enough.

Overall, my experience with QualityBath.com has been nothing short of fantastic. They provide top-notch service, quality products, and unparalleled knowledge and expertise. It's no wonder they are my go-to supplier for all my fixture needs, and I look forward to continuing to work with them in the future.

I recently made a purchase on QualityBath.com, and I must say that my overall experience was exceptional. Despite my initial apprehension towards online shopping, I was pleasantly surprised by the quality of the Rohl and Axor faucets and plumbing fixtures that I received. Not only were their prices lower than the norm, but the products were also of excellent quality.

However, upon installing the fixtures, I discovered that one of the ceramic pieces was cracked. I reached out to their customer service team in February 2019, and Freida promptly took care of my request. She contacted Rohl and arranged for a replacement piece to be sent to me, free of charge. I was impressed by her swift and efficient handling of the issue.

Recently, I realized that a screw was missing for my kitchen faucet. I contacted their customer service team again, and Lea was quick to assist me. She contacted Hansgrohe/Axor for a replacement and informed me that it'd be shipped to me, free of charge. This experience only served to further prove their exceptional customer service.

Their attention to customer needs and willingness to go the extra mile sets QualityBath.com apart from the competition, and I would not hesitate to recommend them to anyone looking for fixtures or supplies for their bathroom or kitchen. I, for one, am looking forward to continuing my business with them in the future for my renovating needs.

When I was in the market for a Duravit toilet, I did my research to find the best possible vendor. That's when I found out about QualityBath.com - and I must say, I am impressed by their excellent website, communication and pricing. Simply put, they are an amazing company that takes great pride in their products and services.

At first, everything was going smoothly with my order until I received an item that wasn't quite what I had ordered. However, this was actually a blessing in disguise as it allowed me to witness firsthand the exceptional customer service offered by Quality Bath.

I approached Lea from the returns department and she listened carefully to my issue - which is not always the norm when it comes to customer service. Instead of offering a clich? apology, she went above and beyond by communicating with Duravit on my behalf and offering me not one, but multiple solutions that far exceeded my expectations.

I have never encountered this level of customer service from any company before. It was truly an experience from another planet! Thank you, Quality Bath, Duravit and especially Lea, for being such an amazing and exceptional team. I will definitely be back for more products in the future!

Over the years, our experience with QualityBath.com has been nothing but satisfactory. We have ordered a number of items from them, and each time the customer service has been commendable. Even though the pricing is competitive, we have never had to compromise on quality.

Recently, we placed an order for several special order items with a longer lead time. Unfortunately, we received a sink that was the wrong size for our vanity. However, we were impressed with the way they handled the situation. From our perspective, good customer service is how a company deals with an issue when things don't go as planned. Thankfully, this company knows how to keep their customers happy.

Without delay, Dov responded promptly to our email and requested pictures of the wrong sink. On the other hand, Freida went out of her way to contact Duravit and find the right product for us. We were thrilled to learn that they had the replacement in stock and we received it ten days ahead of schedule, which was a pleasant surprise.

The whole process was handled professionally, and we were treated respectfully throughout. QualityBath.com showed us that they value their customers and their satisfaction above all else. Because of their commendable customer service, we highly recommend them and will continue to order from them in the future.

Upon my recent purchase of a Dream Line shower door from QualityBath.com, I encountered an issue with the billing from the shipping company, YRC Freight. Despite the purchase being advertised as tax-free with free delivery, I was unexpectedly charged a fee of $120.00. After contacting YRC Freight and being told that I had to pay the bill regardless, I reached out to QualityBath for assistance.

The representative I was put in touch with, Freida, was an absolute lifesaver. She took the time to listen to my issue, reviewed the documents I provided, and promised to handle the problem for me. Throughout the entire process, Freida kept me informed and made me feel like a valued customer, taking my concerns seriously and responding promptly to my inquiries.

I can't speak highly enough of Freida's exceptional customer service skills, professionalism, and attentiveness. In fact, she impressed me so much that I made a mental note to recommend QualityBath to any friends or family members in need of their services. If QualityBath ever needs to find a new CEO, I would certainly vote for Freida.

Thank you, QualityBath, for employing such a caring and capable representative. Thanks again, Freida!

My experience with QualityBath.com was nothing short of exceptional. The first thing that caught my attention was their fantastic pricing, as they had the specific product I was looking for at a significantly lower cost than their competitors. Despite having never heard of the company before, I took a chance and ordered a pricey fireclay sink from them. The website was incredibly user-friendly, and the ordering process was a breeze. I felt even more confident in my purchase when I noticed that they accepted PayPal as a payment option, which provided me with some additional insurance and security.

Unfortunately, the sink arrived damaged during shipping, which was absolutely not the fault of QualityBath.com. Although it was a weekend and they were closed, I was initially worried about the return process and whether or not I would encounter any difficulties with getting a replacement. However, my fears were swiftly assuaged on Monday morning when I called their 1-800 number and was immediately connected with Janet in the return department. Janet was an absolute pleasure to deal with, and she went above and beyond to ensure that the return process was as seamless as possible. She requested some pictures of the damage, which I emailed to her promptly, and within an hour I received a follow-up email advising me that my replacement sink would be shipped out within the next 72 hours. The entire process was incredibly quick, painless, and stress-free.

I am thoroughly impressed with QualityBath.com, and I am confident that I will be doing business with them again in the future. I strongly recommend that anyone considering making a purchase from them should give them a chance - their exceptional customer service, combined with their unbeatable pricing, makes them a fantastic choice for anyone looking to buy home improvement products online. Thank you, QualityBath.com, for doing right by me and providing me with a stellar shopping experience!

I recently had the pleasure of ordering a beautiful composite apron sink from QualityBath.com, and I can't express enough how satisfied I am with both the product and the exceptional customer service I received. The sink I chose came in a gorgeous truffle color that perfectly matched my fantasy brown granite countertops. It's truly the centerpiece of my kitchen, and I couldn't be happier with my choice.

I was initially drawn to the truffle color because I wanted something lighter but didn't want to risk staining a white or gray sink. I had previously owned a dark brown sink in another home, which although beautiful, was a nightmare to clean due to hard water spots. But the truffle color is a wonderful blend of beige and gray that masks any imperfections while still looking stunning.

Aside from the beautiful sink itself, I was thoroughly impressed with the customer service I received from QualityBath.com. My contractor failed to let me know that they needed the sink in hand in order to proceed with building the island, and as a result, we had to delay our construction schedule. However, the Quality Bath representatives were extremely helpful and went above and beyond to ensure that my order would arrive as quickly as possible. They contacted the manufacturer several times to expedite shipment of the sink to me, which ultimately allowed us to maintain our original plan without having to compromise on the unique color I had chosen.

Overall, I am incredibly happy with my experience with QualityBath.com and would not hesitate to recommend them to anyone in search of high-quality products and exceptional customer service. The sink is of unparalleled quality and will undoubtedly last me many years to come. Their customer service was beyond compare and truly went the extra mile to help me out during a challenging situation. I look forward to ordering from them again in the future!

I recently had the misfortune of purchasing a sink from QualityBath.com and unfortunately, it ended up cracking. I was initially reassured by the company's promise to stand by all their products, so I promptly contacted them to have the sink replaced. However, much to my disappointment and frustration, they refused to honor their guarantee and replace the faulty product.

Needless to say, I was extremely disappointed with this experience. It's never pleasant having to deal with an uncooperative company, especially when it comes to faulty products. I couldn't help but feel that I had been misled by QualityBath.com's supposed commitment to standing by their products.

Therefore, I would strongly caution against purchasing from QualityBath.com. As a customer, you deserve a company that is willing to keep their promises and make things right when things go wrong. Personally, I would recommend looking to Lowe's, a well-known brand that offers a 90-day return policy on their products. Save yourself the headache and disappointment, and shop with a reliable company like Lowe's instead.

My experience with QualityBath.com was pretty disappointing. As a consumer, I rely heavily on online shopping especially with the ongoing pandemic. So, when I purchased a $200 shower head from QualityBath.com, I was hoping to get a good quality product. However, after installing it for less than a minute, I was left in dismay as it did not meet my expectations. To my surprise, I was told that I cannot return it because it has already been installed even though it was just for a brief moment.

What made me even more frustrated about the situation was the reason why I needed to return it. The shower head caused water splashes on the wall which then led to water pouring out of the tub, soaking the entire bathroom floor. It was frustrating since I could not have known that this would happen without testing it out first. I was left with a useless and expensive product.

I am truly disappointed with the customer service that I received from QualityBath.com. The return policy for the products is unbending, which is unacceptable considering the amount that I spent on the shower head. I would definitely think twice before ordering from them again as their customer service and return policy did not meet my expectations. It is always wise for a company to provide an agreeable return policy to instill consumer confidence when making online purchases.

Hi there! So, I recently had an experience with QualityBath.com that I thought I'd share. I purchased a Franke Sink Grid from them, which ended up taking about three weeks to arrive because they had to order it from Franke and then ship it to me. Unfortunately, I ended up ordering the wrong drain side for my sink, so I had to return the grid. Here's where things got a little frustrating - I was hit with a 25% restocking fee. I have to say, I felt like that was pretty outrageous and inflated.

But, you know what they say - everything happens for a reason. I did a little research and discovered another website called Vevano.com. I ended up ordering the exact same item from them and it ended up costing me $20 less than it did from Quality Bath. And here's the kicker - the grid arrived in just two days! On top of that, Vevano only charges a 15% restocking fee if you need to return an item. It's safe to say that I won't be returning to QualityBath.com anytime soon.

Overall, I think it's important to shop around and do your research, especially when it comes to online shopping. The internet is full of options, so why settle for anything less than the best? Thanks for reading and happy shopping!

As a customer of QualityBath.com, I was disappointed and frustrated with my recent experience with their customer service. I had purchased a sink from their website and upon installation, it became clear that the sink was not level near the faucet. I immediately reached out to QualityBath.com to request an exchange, expecting that they would honor their commitment to providing high-quality products and customer service.

However, despite providing detailed pictures and an explanation of the problem, the company refused to help me. I had used a reputable and highly-rated installation company, so I knew that the issue was not due to poor installation. I made several attempts to try and fix the problem myself but had no success. Despite reaching out to the company multiple times, they never contacted me to discuss the issue or offer a replacement.

After exhausting all other options, I ultimately filed a complaint with the Better Business Bureau (BBB). To my shock and dismay, QualityBath.com responded to my complaint by providing fake email responses, rather than addressing the actual issue at hand. As a US-based company, I expected better from them.

Overall, I was extremely disappointed with my experience with QualityBath.com. They not only failed to provide quality products but also failed to offer satisfactory customer service. It's unfortunate that they would rather falsify emails than work to solve the problem and maintain their reputation as a reputable company. I would not recommend this company to anyone looking for reliable and honest customer service.

If you're thinking of purchasing a high-end vanity from QualityBath.com, I highly suggest thinking twice. My personal experience with this company was one of the worst I have ever had. After spending $1,000 on a vanity, it arrived severely damaged, likely during shipping or while in Quality Bath's possession. What's worse, they attempted to conceal the damage by covering the hole in the box with packaging tape.

To add insult to injury, when the damaged product was delivered, the damaged corner of the box was placed in a way that was hidden from view. Had I not inspected the product before installation, I would not have known the extent of the damage. When I contacted Quality Bath to arrange for a return, I was met with a response claiming I had already signed off on the delivery, thereby waiving my right to return the product. In hindsight, their fine print contained a legal loophole that they exploited to scam me.

Overall, my experience with QualityBath.com was nothing short of atrocious. Losing that much money due to a scam felt truly psychotic. Be warned: if you choose to do business with QualityBath.com, do so at your own risk.