Bath & Body Works Direct’s earns a 1.1-star rating from 384 reviews, showing that the majority of fragrance and personal care shoppers are dissatisfied with products and shopping experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
false advertising
Placed order on Bath & Body Words website on 11/10/08. I ordered a Black Shave Gel. It was advertised that with any purchase you would receive a free full size after shave. I never received it. Forgot about it until I was on the website again to use a two-day free shipping code that I received on an e-mail that same day. Well, the free shipping code wa...
Read full review of Bath & Body Works Direct and 54 commentsBath & Body Works Direct Reviews 0

If you represent Bath & Body Works Direct, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Bath & Body Works Direct
Here is a guide on how to file a complaint or review about Bath & Body Works Direct on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Bath & Body Works Direct in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with the company. Mention key areas, transactions, the nature of the issue, steps taken to resolve it, and the personal impact.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint or review about Bath & Body Works Direct on ComplaintsBoard.com.
Overview of Bath & Body Works Direct complaint handling
-
Bath & Body Works Direct Contacts
-
Bath & Body Works Direct phone numbers+1 (800) 756-5005+1 (800) 756-5005Click up if you have successfully reached Bath & Body Works Direct by calling +1 (800) 756-5005 phone number 1 1 users reported that they have successfully reached Bath & Body Works Direct by calling +1 (800) 756-5005 phone number Click down if you have unsuccessfully reached Bath & Body Works Direct by calling +1 (800) 756-5005 phone number 0 0 users reported that they have UNsuccessfully reached Bath & Body Works Direct by calling +1 (800) 756-5005 phone number100%Confidence scoreOnline Customer Care+1 (800) 395-1001+1 (800) 395-1001Click up if you have successfully reached Bath & Body Works Direct by calling +1 (800) 395-1001 phone number 0 0 users reported that they have successfully reached Bath & Body Works Direct by calling +1 (800) 395-1001 phone number Click down if you have unsuccessfully reached Bath & Body Works Direct by calling +1 (800) 395-1001 phone number 0 0 users reported that they have UNsuccessfully reached Bath & Body Works Direct by calling +1 (800) 395-1001 phone numberStores Customer Care+1 (800) 531-4504+1 (800) 531-4504Click up if you have successfully reached Bath & Body Works Direct by calling +1 (800) 531-4504 phone number 0 0 users reported that they have successfully reached Bath & Body Works Direct by calling +1 (800) 531-4504 phone number Click down if you have unsuccessfully reached Bath & Body Works Direct by calling +1 (800) 531-4504 phone number 0 0 users reported that they have UNsuccessfully reached Bath & Body Works Direct by calling +1 (800) 531-4504 phone numberAccessibility Support
-
Bath & Body Works Direct emailscustomercare@bathandbodyworks.com100%Confidence score: 100%Support
-
Bath & Body Works Direct address95 West Main Street, New Albany, Ohio, 43054, United States
-
Bath & Body Works Direct social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreApr 25, 2025
- View all Bath & Body Works Direct contacts
Most discussed complaints
Employee check out experienceRecent comments about Bath & Body Works Direct company
Employee check out experience



Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!