changed product
You had a wonderful Creamy Bath Wash which you have replaced with triple cream cleanser which does not lather, burns the mucosa (if you know what I mean) and does not wash off. It is more cream than soap. Sorry you just lost me as a loyal customer unless you bring back the Creamy Bath Wash!
The complaint has been investigated and resolved to the customer’s satisfaction.
caused health problems
I recently bought a Wallflower pluggable fragrance set from Bath and Body works during their Semi annual sale. I came home and put it in my bedroom hoping to get a nice fragrance all day long. But instead it filled my bedroom with this smell which made feel nauseous and I had watery eyes. I opened the window in my room thinking it must be something else but...
Read full complaint and 27 commentsfalse advertising
Placed order on Bath & Body Words website on 11/10/08. I ordered a Black Shave Gel. It was advertised that with any purchase you would receive a free full size after shave. I never received it. Forgot about it until I was on the website again to use a two-day free shipping code that I received on an e-mail that same day. Well, the free shipping code wa...
Read full complaint and 58 commentsAbout Bath & Body Works Direct
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Unfortunately I do not think they read these messages? I know if you go onto facebook and post somewhere on their wall they should respond there.