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Bath & Body Works Direct

Bath & Body Works Direct review: Shipping costs and packaging

J
Author of the review
1:30 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered a number of items from Bath & Body Works. I received all but one item: a tiny tube of hand cream. I received this tube of hand cream today, in a huge box from UPS (photo attached). I have been complaining to B&BW for years about their exorbitant shipping costs, and now I see why they are so high. This tube of cream could have been put into a small padded envelope and mailed at a lower cost. Even I know how to save money on packaging!

I am so disgusted with this company. This is a company which believes "rewards" can only be used on an item costing exactly $16.95 or less (i.e., it cannot be applied to a higher cost item and the balance charged to the customer), and then prices most of their items to be considered at $17.95! What a crock.

Desired outcome: REDUCE YOUR PACKAGING COSTS AND PASS THE SAVINGS ON TO THE CUSTOMER IN THE FORM OF REDUCED PACKING FEES! CHANGE YOUR "REWARDS" PROGRAM TO A REAL REWARDS PROGRAM, WHEREIN THE REWARDS CAN BE USED TOWARDS MOST ITEMS!

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  1. Bath & Body Works Direct Contacts

  2. Bath & Body Works Direct phone numbers
    +1 (800) 756-5005
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    +1 (800) 395-1001
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    Stores Customer Care
    +1 (800) 531-4504
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  3. Bath & Body Works Direct emails
  4. Bath & Body Works Direct address
    95 West Main Street, New Albany, Ohio, 43054, United States
  5. Bath & Body Works Direct social media
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    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 25, 2025
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Bath & Body Works Direct Category
Bath & Body Works Direct is ranked 1 among 25 companies in the Bath and Body category
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