Bath & Body Works Direct
reviews and complaints

Placed an order for candles online which was supposed to ship before Christmas. They shipped but were BROKEN. No packaging whatsoever. Normally when someone ships glass, it would be bubble wrapped or protected somehow. Guess the packaging department thought it was a joke to ship items just like that. Online representative informed me I can exchange items in store. Store manager at 31-21 Steinway Street Astoria NY [protected]), informed me that she cannot honor the price I paid and that I will have to pay a $10 difference for each candle. Why would I want to do that when I paid 9.95 per each candle.

This whole experience was totally UNACCEPTABLE AND UNPROFESSIONAL.

Packaging, customer care in store and online NEEDS to be IMPROVED.

I placed an order online that offered a special sale (soap 3.25) and ordered on the first day before noon this was on 14 December. I contacted them 3 times and was told I would get my order before Christmas. On 21 December my entire order was cancelled because everything was out of stock. I am not happy. I could have gone to the store and purchased but instead ordered online. I will never shop at this business again. This purchase was for Christmas gifts.

Bath and Body Works - where are my candles ordered on 12/02/2022? The original delivery date was sent to me via email as no later than 12/15. Then I get an email almost 2 weeks later that advised a delay and that my new delivery date would be "on or before 12/23." Your automated service is now saying "by 12/30", but your customer representative is saying I should still receive by 12/23. Your website today (12/20) is showing that your company is working to fulfil orders placed on 12/1. Why such a delay with fulfilling orders? No shipping status listed for my order. What is going on? I need my candles for Christmas Eve gifts. Your shipping schedule shows $6.99 (which I paid) for standard shipping 3-7 business days. I need answers. I understand that your company gets slammed with orders this time of year, specifically on Candle Day. Moving forward, your company should begin Candle Day on an earlier date so that you have no issues with fulfilling orders and fulfilling YOUR shipping schedule. This is ridiculous! I need my candles!

I have been using wallflower for years. Now it seems EVERY plug I have and have recently purchased leaks when plugged in! It has taken the paint off my base below the plugs in 4 spots now and stained the wall. I don't understand what is happening with the quality ut this is disappointing. I have a bunch of refills I can't even use now. I know I can return the newer plugs, but I'm not confident in the product anymore. I don't want to have to paint every wall in my house from these.

To who concern,

I received the worst customer service and terrible experiment at the bath and body works store at daly city location.

I was shopping and returning items at the store on saturday12/11. A young cashier help me to rang up the transaction that I want to buy and I brought 2 items with receipt and would like to exchange or refund.

After I took the 2 items that need to return or exchange, the lady suddenly jumped in and told the young cashier, she can not return or exchange, because it used. My 2 items is like new, with barcode

I tried only 2 -3 times and I also got the receipt and the lady is very rude and said I am the store manager and policy change, you can not return and I asked why and what is the new policy with the flyers, she said we don’t have any policy print, look at the counter (pointed) she told me take the photo with your phone and we cant not return because it used too much... I asked what is too much mean, she said like 90 % of the it and your is like 65-70% that is no return but I showed her receipt and on the receipt is 100% guartuee. She just starting said some social media or tiktok thing that no more return within 90 days and told me rudely just read the policy on your phone. So she asked do you still want my to pay my stuffs? And I feel confuse and helpless about the new policy that she don’t explain clearly and she embarrasses me in front of the counter. This is very horrible, I been shopping at bath and body since 2015! I never experiment this kinds of service in any retailer and this is not acceptable customer experience and I asked can I have her name and she points her name tag amita…cashier #1355616 I would like to understand why I can not exchange and return and I want my money or items back.

My transcation is 1211 store 80924 dec 11 2022 1:51 pm total $10.90

[protected]

Thank you and hear you back asap

Amy

[protected]

I have not received my candles I ordered online on sale day. They keep saying it's been shipped but it hasn't I have been home to receive my package still Nothing..when I called they said it hasn't even been package yet.but on bath and body works page speaking to a computer I guess saying my package is on it way. How do I cancel my order and get a refund?

I feel very deceived by your company. I always have at least two Bath and Bodywork’s candles burning at all time. Switched from Yankee candle due to the better burn and smell. I was delighted with your membership program but I apparently didn’t read the fine print. I went to the store today to redeem my rewards before they expired only to learn it doesn’t count on sale price items. Your items are always on sale! If I wait for them to be full price, it would likely be more expensive than using my rewards. I just have to wait a week for the item to go on sale. Shame on you Bath and bodywork’s very deceptive promotion. Consumer beware! I have attached what shows in my rewards page, not until I went to the store and then came back home and read the fine print on the next page to I see the disclaimer. I had my order voided at the store because they took my 3 rewards off car fresheners that were 3 for 10. They never put my rewards back on my account.

I have wallflowers in my kitchen and laundry room. Plugged upright and not leaking on anything but the shelves above both of them are destroyed underneath from apparently the fumes from the oil ? Idk but that’s pretty toxic, the oil doesn’t have to touch for it to eat away at the paint or tile.Shelves destroyed, 💸wasted. Done w/ wallflowers!

12/05/22 PURCHASE AUTHORIZED ON 12/03 BATH AND BODY WORKS 5213 BESSEMER AL

On Dec. 5th, 2022, I was so excited to shop for my friends & co-worker's gifts.

My trip was extra special because when I got to the store, I found out the 3- wick candles were on special. I purchased 5 candles along with other items totaling over a hundred dollars. Getting home, and checking to see if everything was accounted for, I then realized that I wasn't fond of the smell of those candles.

I returned to store for an exchange the following Monday evening after work.

I was then told that I could not exchange them unless I paid the difference of the new candles. The employee stated that the reason why all of the candles were gone was due to the sale started Friday which Customers has a limit of 18 candles per person. Saturday came, shelves were empty, only had little to none left. I was trying to purchase a measly 5 candles and yet, the one's on the shelf was stinky. Really! On Monday, the shelves were Full. I asked the employee, he said that they said sold pretty much out. Even though I still stood in line with the new candles, I was told very Loudly by the Mgr. that she was told by her manager that she was unable to help me was not allowed to help me with the new candles. Then said "Next". I then asked for a refund for everything. I told my colleges, they said that they would never come the Tannehill Store.

Date of incident 12/5/2022 11:48AM

Cashier:3838540, Store: 82417

Loyalty ID: [protected]

drmonie.[protected]@gmail.com

My name is Dr. Monica Johnson, I'm African American while shopping with a friend who is also African American at this store we were not greeted, acknowledged or asked if we needed help. After a period of time, I was greeted by Deborah a sales associate who inquired if I needed assistance, this happened after I passed by two sales associates who were stocking and three who were talking among themselves, all of the sales associates including Deborah are White, and one was Latino. I've shopped at Bath and Body for years and I never experienced this level of poor customer service. Previously I've shopped at this store and never experienced poor customer service. I'm concerned there is a customer service disconnect with the Sales Associates at Annapolis Harbour Center.

i recieved my order and 1 bottle of soap was completely empty it had leaked all through the box and 2 other bottles the pump lid was crushed when i recieved it the box was damaged

pumpkin pecan waffles -empty

winterberry ice -pump lid crushed

strawberry snowflakes -pump lid crushed

I just received an order of 20 bottles foam hand soap, this is the second time that one bottle was spilled out all over the rest and thru the box, there was no bubble wrap on the bottom of the bottles in which caused almost half of the bottle gone. Is there any way the packers can be more careful of packing these otherwise I'll have to stop my online orders.

I have been using wallflowers plug-ins for about 3 years now. Recently I noticed a stain on my new comforter and wondered where it came from. Then I realized that the wallflower oil had leaked from the plug-in onto the electrical cord from my heated blanket, as the plug-in was on the top outlet and the blanket was plugged into the bottom outlet. Not having noticed this, I folded the blanket and cord and placed them on the bed after I was done using the blanket for the day. Since then, I have tried using bleach to remove the stain to no avail. My comforter is ruined.

I also wanted to mention that while BBW says they will exchange stained plug-ins, what they fail to disclose is that they will exchange it for the cheapest plug-in available. Therefore, if you've purchased a lighted plug-in for $20+ that is stained (they all stain by the way) you can expect that they will only exchange it for a $4 basic plug-in, not the expensive one you purchased. I've been a customer of BBW for a long time and I am very disappointed in their exchange policy and the poor quality of their plug-ins. For something so expensive, they should not leak or stain.

It seems as though when making online purchases at BBW you get penalized in not being able to use more than 1 offer code. I think this is so unfair, especially since I am paying for shipping online.

If I were to shop in Store, I can use many coupons issued by BBW, however, they don't honor this online, WHY?

To attract more online purchases please make it as comparable as shopping in store.

Last year a bath and body Works employee advised me that the plug-in units are guaranteed for life. Unless of course I would drop one and break it but if it just quits working on its own, they would replace it. 2 weeks ago I went into the store with three units. The representative there told me she had never heard of such a thing. She threw them out

I keep sending online feedback and emails and the same person from another country replies telling me that he/ she cannot help. I need an email address to forward all of the emails to. My rewards including birthday reward has expired as both stores here are closed. One has closed permanently and the other has just reopened but that was after my rewards expired. I tried going online and the reward and birthday BOTH were declined It shows invalid. I still have not heard from anyone about the missing spray from my order. The service is terrible! This is the second time now and no one from bbw will reply. I tried for two weeks and a few days before expiring and no help except from Alshaya customer support replies... from Kuwait. This is who responds to bath and body works online feedback and email. I have called the number and have been told four times now that someone will reach out to me within 48 hours. No one person has reached out except the person in Kuwait with your company.

I just received my order and all of my plug ins where just tossed in the box. One was completely broken and others were leaking and just made a mess of the box. I added pictures to this message. This is a mess and I spent lots of money for these. Please let me know what we can do about this. I am not even sure which ones were leaking because the tags were off of six of them and then one was broken.

I received my order yesterday. However my cozy vanilla hand soap was not included. The box that it came in said 1 of 1. The invoice listed the soap as well. There was nothing on the invoice to state it could ship in another package. I would like to get my soap as soon as possible. My order # is [protected]. The package ID is [protected].

Can you please help me with this?

Thank you,

Karen Sharp

110 Brookview Drive

Shelbyville KY 40065

I have always loved Bath and Body products and use them all the time.The car fresheners have always been a favorite of mine. The fragrance lasts a long time and they are easy to use. But, last week we purchased a new Jeep Grand Cherokee automobile. I was anxious to put a new freshener in the car. I put a new refill into its carrier , and clipped it on the visor. When I got in the car a few hours later, I noticed a liquid drop about the size of a dime on the leather seat right below the freshener. I wiped it off as best I could, but it appears to have eaten the leather and discolored it a bit. The car dealer tried to clean it ,but you can still see it and feel the roughness.I am very disappointed in this disaster. We puchased the car on October 6,2022 and it happened the same day. What, if anything can you do to correct this. Thank You