CB Bath and Body Bath & Body Works Direct Complaints #2-21

Bath & Body Works Direct Reviews and Complaints

Bath & Body Works Direct review: Over charging ( 1 comment)

goodall051 of West Bend, US

Dec 01, 2023 1:03 pm UTC

Verified customer

I just placed order #[protected] which shows a cart subtotal of $49.75 plus shipping of $6.99 and taxes totaling $3.12 for what should be a total of $59.86, BUT I was charged $140.86 which is $81 more that I should have been charged. I tried talking to a live agent but was told they couldn't find my order (yet I was already charged), when I asked to escalate the issue to a supervisor I was told one was not available, when I said I would wait for one I was told one won't be available. I then asked for the agents name to which I was told "Max" (which I doubt is correct) and when I asked for a employee or operator number I was told that they were unable to provide that information due to company policy. I then tried to reach out via chat and after provideing the same information my order was found, yet they insisted I was just charged twice and would be refunded in 3-7 days. I explained that if they do the math I was not charged twice, I over charged about $40 over double. I provided a picture of my cart showin this information and they then said that I was doubel charged AGAIN and disconnected the chat. I was able to quickly print out the chat so I have proof and would like to have a discussion with a manager who can fix this issue

Claimed loss: $30 charge from my banks for insufficient funds due to the $81 over charge

Desired outcome: a refund of $111 ($81 for original over charge + $30 bank fee)

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Ewq

Amarillo, US

1 comments

Ewq of Amarillo, US

Dec 17, 2023 10:58 pm UTC

Verified customer

Hello. I'm going through the same thing. Never have ordered an online order from bath and body works. I was only charged twice though. They said the same thing should get my money back 3-7 business days. If not to call my bank. Just doesn't make sense though. I even asked the customer service person if this happens often. And they said no. But it seems to me that from other reviews that this does happen a lot! Will not be doing this again. Will also be letting people know NOT to order online from bath and body works. Hope it all worked out for you!

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Bath & Body Works Direct phone numbers

+1 (800) 756-5005

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+1 (800) 395-1001

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+1 (800) 531-4504

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customercare@bathandbodyworks.com

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95 West Main Street, New Albany, Ohio, 43054, United States

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