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CB Bath and Body Bath & Body Works Direct Complaints #2-21
Bath & Body Works Direct

Bath & Body Works Direct review: Employee check out experience ( 1 comment)

E
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3:36 pm UTC
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Review updated:

Transaction 5128 at store 80552 at 3:10pm

Checkout lady was mocking me because I accidentally grabbed a test soap with the crazy Mother’s Day crowd couldn’t get around … so I told her I’d only get six items instead of 12 to keep with the sale.. employee didn’t listen and was impatient when trying to access my rewards card was impatient and rude

She cost me 30-50$ in the sale and incorrectly rang me up for 8 items on the buy three get three free and one more item bought I could have just got three more free items.. I told her specifically what items I wanted returned to keep with the sale but she was too much in a rush and cost me at least 30-50$ I wasn’t planning on spending …

Claimed loss: 30-50$

Desired outcome: Reimbursement

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D. Harvey
1 complaint
8 comments
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May 13, 2024 6:40 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Contact the store manager directly and explain the mistake made during your transaction. Provide the details from your receipt and explain how the error impacted your purchase. Request an adjustment or refund to match the sale terms you were trying to utilize. If the store manager isn't helpful, consider reaching out to Bath & Body Works' customer service for further assistance. Keep your transaction details handy for reference during these discussions.

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