American Bath Factory Homeowners Reviews 2025

Latest Reviews and Complaints

CATKAT Thomas285cc of Carson City, US

Apr 09, 2022 10:45 am EDT

Quality of Product

Purchased a Walk-in Shower enclosure from them. Website looked fabulous, but don't be fooled. On my order alone was a late delivery, when it did arrive arrived damaged. Having to wait for replacement product, my installer had to move on to next job, rescheduling us later. Thankfully the installer opened to find the damage. Product arrives approximately 10 days later. Installer schedules us for 2 weeks out, as he has to finish another job in progress.

Installer finally gets to our bathroom removing existing fixtures. We left the house during install due to noise and dust. Get home to see the "BURNT OAK" portion of enclosure is more like BLEACHED DRIFTWOOD. Call ABF, and sent pictures. Takes them several days to reply with a FUTURE DISCOUNT CODE on next purchase, without addressing issue reported. I give them 48 Hours and no reply on financial compensation for poor quality control of INSTALLED product. Product also comes from Mexico. Company name should be Mexican Bath Factory.

Why would we want to purchase another product from them, when the first purchase is defective.?

Desired outcome: Financial compensation of $500.00

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How responsive is American Bath Factory's customer service?

1 Resolved

1 Unresolved

Total complaints: 2

Resolved complaints: 1 (50%)

Unresolved complaints: 1 (50%)

Somewhere halfway 🌗
American Bath Factory definitely has some work to do, especially in their approach to handling complaints. Responding to all complaints, rather than just a few, is the key to success and a high rating, as all customers want to be heard. As for reviewers, we would advise reading resolved complaints to see how quickly they were addressed and what information American Bath Factory needed to resolve them.

How is American Bath Factory’s rated by home renovators?

American Bath Factory’s earns a 3.0-star rating from 0 reviews and 2 complaints, showing that the majority of home renovators are somewhat satisfied with bath products.

Keywords

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Fraud of GB

Apr 03, 2011 2:22 am EDT

Resolved

Featured review

Fraud-Deception-lies

ABF, American Bath Factory, Dream Bath International Contractors.com, whatever you called your self, are calling yourself, you lied to us, deliberately deceived us, and now you thing by changing your name and firing everyone in your business including your own family members (rick), and selling contractors.com (kurt), that this is just going away, no you...

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American Bath Factory reviews first appeared on Complaints Board on Apr 3, 2011. The latest review Quality of Product was posted on Apr 9, 2022. The latest complaint Fraud-Deception-lies was resolved on Apr 03, 2011. American Bath Factory has an average consumer rating of 3 stars from 2 reviews. American Bath Factory has resolved 1 complaints.