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Quality of Product
Purchased a Walk-in Shower enclosure from them. Website looked fabulous, but don't be fooled. On my order alone was a late delivery, when it did arrive arrived damaged. Having to wait for replacement product, my installer had to move on to next job, rescheduling us later. Thankfully the installer opened to find the damage. Product arrives approximately 10 days later. Installer schedules us for 2 weeks out, as he has to finish another job in progress.
Installer finally gets to our bathroom removing existing fixtures. We left the house during install due to noise and dust. Get home to see the "BURNT OAK" portion of enclosure is more like BLEACHED DRIFTWOOD. Call ABF, and sent pictures. Takes them several days to reply with a FUTURE DISCOUNT CODE on next purchase, without addressing issue reported. I give them 48 Hours and no reply on financial compensation for poor quality control of INSTALLED product. Product also comes from Mexico. Company name should be Mexican Bath Factory.
Why would we want to purchase another product from them, when the first purchase is defective.?
Desired outcome: Financial compensation of $500.00
Fraud-Deception-lies
ABF, American Bath Factory, Dream Bath International Contractors.com, whatever you called your self, are calling yourself, you lied to us, deliberately deceived us, and now you thing by changing your name and firing everyone in your business including your own family members (rick), and selling contractors.com (kurt), that this is just going away, no you...
Overview of American Bath Factory complaint handling
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American Bath Factory contacts
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American Bath Factory phone numbers800-454-2284800-454-2284Click up if you have successfully reached American Bath Factory by calling 800-454-2284 phone number 0 0 users reported that they have successfully reached American Bath Factory by calling 800-454-2284 phone number Click up if you have UNsuccessfully reached American Bath Factory by calling 800-454-2284 phone number 0 0 users reported that they have UNsuccessfully reached American Bath Factory by calling 800-454-2284 phone number
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American Bath Factory emailscustomerservice@americanbathfactory.com79%Confidence score: 79%supportinfo@americanbathfactory.com77%Confidence score: 77%supportsales@americanbathfactory.com60%Confidence score: 60%sales
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American Bath Factory address13395 Estelle St., Corona, California, 92879, United States
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American Bath Factory social media
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