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American Bath Factory Profile

American Bath Factory

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3.0 2 Complaints
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American Bath Factory Complaints 2

ComplaintsBoard
C
10:45 am EDT

American Bath Factory Quality of Product

Purchased a Walk-in Shower enclosure from them. Website looked fabulous, but don't be fooled. On my order alone was a late delivery, when it did arrive arrived damaged. Having to wait for replacement product, my installer had to move on to next job, rescheduling us later. Thankfully the installer opened to find the damage. Product arrives approximately 10 days later. Installer schedules us for 2 weeks out, as he has to finish another job in progress.

Installer finally gets to our bathroom removing existing fixtures. We left the house during install due to noise and dust. Get home to see the "BURNT OAK" portion of enclosure is more like BLEACHED DRIFTWOOD. Call ABF, and sent pictures. Takes them several days to reply with a FUTURE DISCOUNT CODE on next purchase, without addressing issue reported. I give them 48 Hours and no reply on financial compensation for poor quality control of INSTALLED product. Product also comes from Mexico. Company name should be Mexican Bath Factory.

Why would we want to purchase another product from them, when the first purchase is defective.?

Desired outcome: Financial compensation of $500.00

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F
2:22 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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ABF, American Bath Factory, Dream Bath International Contractors.com, whatever you called your self, are calling yourself, you lied to us, deliberately deceived us, and now you thing by changing your name and firing everyone in your business including your own family members (rick), and selling contractors.com (kurt), that this is just going away, no you...

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Overview of American Bath Factory complaint handling

American Bath Factory reviews first appeared on Complaints Board on Apr 3, 2011. The latest review Quality of Product was posted on Apr 9, 2022. The latest complaint Fraud-Deception-lies was resolved on Apr 03, 2011. American Bath Factory has an average consumer rating of 3 stars from 2 reviews. American Bath Factory has resolved 1 complaints.
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American Bath Factory Category
American Bath Factory is ranked 17 among 29 companies in the Bath and Body category

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