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Barrhead Travel Service
reviews & complaints
Barrhead Travel Service
reviews & complaints

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53 complaints
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Barrhead Travel Service reviews & complaints 41 - 53

Barrhead Travel Service complaints 53

S
Oct 16, 2018

Barrhead Travel Service - Misleading/false information

To whoever this may concern, There has been a delay in sending this as I have been busy getting back into a routine since coming back from Mexico. I was to raise my concerns and also a complaint...

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Barrhead Travel Service - customer service

I visited the silver burn store in April where we booked 11 nights in zante. This included flights, hotel and car parking at Newcastle. The lady serving us was also going to message the hotel and jet...

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T

Barrhead Travel Service - lack of communication and information

Good morning, My husband and I are recently back from our honeymoon which we booked through Barrhead Travel and I have numerous complaints. Our trip was 3 nights in New York, 4 nights in Las Vega...

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T

Barrhead Travel Service - hotel booking

I am writing to let use know that i booked an all inclusive holiday with your company to Sunny beach Bulgaria Laguna Park. I travelled here on the 16th of September for 2 weeks with my 3 year old...

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J
Sep 07, 2018

Barrhead Travel Service - service

My husband saved for my special trip to Santorini for my 60th birthday. He paid £2553 approx to fly from Manchester on 18th August ten nights room and breakfast Kamari Beach hotel and spa. I asked...

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Barrhead Travel Service - scam

Tried to invoice me for a vacation I never booked. Right name, wrong country, and IDEK how they got my email address which isn't my name. fishy as heck. And of course you can't submit a contact form without giving them all kinds of personal information. I need more letters so I'm just filling space now, just avoid this company. Try again, scammers, your bait is stale and your sauce is weak.

A
Jul 05, 2018

Barrhead Travel Service - customer service

Holiday booked through Barrhead Travel East Kilbride under the name of Kieran Mcluskey 24 Glamis Drive East Kilbride Departure date to Majorca (Palma) Frid 11th May 2018 - Mond 14th May for my...

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J
Jul 05, 2018

Barrhead Travel Service - foreign exchange

I choose Barrhead travel in Clydebank to order my Swiss franks as they had the best rate on Monday 25rh June it was according to the teller I spoke to sitting at 1.19 i. The teller advised she would...

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L
Jun 09, 2018

Barrhead Travel Service - booking

Booking Reference: 9265468,

I am writing to you to raise an issue about Travel Agents at Barrhead Travel on June 4th, 2018.

Firstly the travel provider/hotel changed the 24 hr buffet so it is now no longer 24hrs. When being advised about this change we decided that this was probably not the right hotel for us as it tells us that they are scaling back. My husband phoned Barrhead travel to tell them that we had found a new hotel and that we would like to change. They told us that it would £300 plus £100 admin fee. My husband said that due to the fact there was a change in what the hotel was providing that the admin fee shouldn't be applicable. He said that he would provisionally book this room and get back to him regarding the admin fee. He was also told he would receive a confirmation email regarding the change. This email never came so my husband phoned the next day in order to give Barrhead travel time to sort this out. On this phone call he was told that it had not been dealt with and that the last person he spoke to was incorrect and there wouldn't have been an admin fee in the first place but now the room was £800. Every time my husband has phoned he has had to speak to different call handlers and every time begin the process again. So to sum up the issue. Barrhead are asking for £800 extra when we can get the same hotel online for £137 difference. I am extremely disappointed that due to incompetence of Barrhead travel staff we have missed out on the hotel we wanted to change to. They want £2000 from us if we cancel the holiday. Now, I completely understand that hotels change things but we are within our rights to change our mind because of these changes, especially when we are willing to pay the difference. However, I do not accept that because of incompetent staff that I am stuck with a hotel we are now unhappy with. I can safely say I will not be booking with Barrhead travel again and I will not be recommending. Thank you in advance.

I look forward to your prompt response.

Laura Hunter

O
Jun 02, 2018

Barrhead Travel Service - lack of support and communication

Booking Reference [protected] In July 2017 my partner and I booked the holiday of our dreams for my 21st birthday, when my flight was cancelled by email through the night with little information I...

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B
May 16, 2018

Barrhead Travel Service - customer service

On the 7th of April me and my partner laid down an £80 deposit to go on holiday on the 11th of December this year at your Silverburn branch in Glasgow. unfortunately we had to cancel, as we were both...

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B

Barrhead Travel Service - not being informed that we would have to pay a hotel facility charge of 32.99 dollars per day

Booking reference [protected]

When we arrived at the reception of the Roosevelt Hotel, New York on 4 April 2018 we were told that we had to pay a facility charge of 32.99 dollars per day for internet connection, gym use, being able to make local calls and they gave us vouchers for 10% off at their restaurant. The hotel said that as we were an Experia booking we had to pay this and this was disclosed when the booking was confirmed. We had not been told anything about this facility charge when we booked the holiday and although we wanted the internet connection, we had no intention of using the gym, making local calls or eating in their expensive restaurant. We had to pay £167.32 for the facility charges for 4-11 April 2018 when we left the hotel for just for using the wi fi. There is no mention of the hotel's daily facility charge in the accommodation voucher ref. 7392373 we were given. We feel that we were badly let down by Barrhead Travel and the company should refund us the £167.32 we had to pay for something we should have been told about at the time of booking. If we had of been told about the hotel's facility charge we would have chosen a different hotel with free wi fi. Barrhead Travel is responsible for informing its customers of all costs and charges they will incur especially when these would be in addition to the total cost of the holiday which had already been paid and they failed to do this.

Barrhead Travel Service - lack of support and help

We have always thought Barrhead staff extremely helpful and polite. However when we received a phone call regarding our ticket pickup, after explaining we had no printer, we were advised they did not...

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H

Barrhead Travel Service - booking ref 6198747

I am a long time customer of Barrhead Travel, I recently returned from a three week stay in Tenerife which was booked through Barrhead. There were a number of issues which the senior Tui...

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R

Barrhead Travel Service - holiday

Recently been to cuba booked four nights in havana and ren in varadero however only got three nights in havana.we were told transfer to varadero would commence at 1500 hrs but got phone call at 9am...

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K

Barrhead Travel Service - lack of fluency and competence

I booked sandals Antigua for 2018 for my husbands 50th next year in may.
From the beginning there have been problems, difficulties and a to.tal lack of transparency.
From flight times being changed to not informing myself of charges, i.e. Booking premium club seats, but have to pay £200 to sit together. To lack of consistency, i.e. Having a set number of hours for flight transfer. When going out there is only two hours, and expecting us to wait 7 on return, and. Or book connecting flights ourselves. I am totally dismayed, disappointed and troubled by the way I have been treated.
To top it of. Sandals have taken no responsibility with there changes. Leaving, I feel is having to compromise or change or holiday.
Due to these issues, I know have had to cancel a concert, organised for our return for my husbands birthday
I would appreciated you looking at my case
Karen cameron

Barrhead Travel Service - wedding issue in mexico

We are currently in Dreams Riviera Maya spa hotel in Mexico. Departed on 23rd Sep due to return on the 7th Oct
Monday 25th Sep we met with our wedding coordinator who is asking for a coupon as proof of payment for the ultimate package wedding. It is not on our intinary and have been told no proof no wedding.
We have contacted Ayr branch and wedding manager on site. Both have informed us that all agencies are communicating to resolve this. However it is now Wed 27th we still do not have proof of payment this is not resolved. This should not take days we have paid so we want our proof. We have wedding guests with us.
Elaine McCrea &Patrick Erskine
Booking ref : [protected]
Funway ref : 7A020064
Dreams riviera room : 1118
Mobile : [protected]
Email : [protected]@outlook.com
Please can you assist us as you can imagine our stress levels. this is now day 3 and issue not resolved.

Barrhead Travel Service - poor service

Travel and destination Ref [protected]/2 Jamaica ref/ 3825219 I am hoping that someone can get back to me with regards my complaint. I Stephen Drummond and my partner Marcelle Chartier decided back in...

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J

Barrhead Travel Service - never got what we paid for

15th of May 2017 Florida Booking -428306# Toland - Barrhead Travel ref: [protected] Thomson ref: 3577806 Dream Holiday Trip To Florida 2017 May 15TH Nature of this complaint stems from the very...

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J

Barrhead Travel Service - not what we paid for

Dream Holiday Trip To Florida 2017 May 15TH Nature of this complaint stems from the very Minute we made the booking and to give you an Idea of what has gone on I will break it down in to section...

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