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Barclays Bank Profile

Barclays Bank

www.barclays.co.uk

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2.5

Overall customer rating from reviews and complaints

Barclays Bank earns a 2.5-star rating from 2 reviews and 265 complaints, showing that the majority of clients are somewhat satisfied with banking services.

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Barclays Bank Complaints Page 14 of 14

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12:00 am EDT

Barclays Bank Unauthorized charges!

One of the largest credit card issuers in the US, this privately held subsidiary of a foreign bank seems to have a practice of late billing, slow processing, and unresponsive customer service that results in inappropriate assessment of late fees and interest on payments delivered to them on time but not processed in a timely fashion. Since they appear to profit hugely from this practice I have a hard time believing it is just ineptitude. They issue a number of specialty cards for a variety of airlines and retailers. Contacting their customer service is a waste of time. Cancel your card, and complain to the sponsoring airline or retailer, as their customer service departments might actually care. Complaints can also be filed with the FDIC using an easy online complaint form.

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stokiemon
Weymouth, US
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Jan 26, 2010 11:00 am EST
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Barclays charged me a late fee 11 months ago which was their fault. After a few months of trying to get them to reverse the charges I canceled the card and opted out of their "new" fees and just making payments to the balance I owe. Four months later I get a statement saying I am now paying 30.24% interest on this account. I called them and told them they can't do this as I canceled the card and opted out of the new fees. They said since I had a late fee 11 months ago they can do this. I tried to write to the bank fraud in Delaware and they have not replied that was two weeks ago. I am paying off this balance and NEVER using Barclays again!

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TDK
Milwaukee, US
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Sep 09, 2009 3:30 am EDT

I have had a Barclays card (via one of my favorite airlines) for less than 6 months but I am canceling it due to their deceptive practices. They receive my payment well before the due date but hold onto it until just after the due date before depositing it thus netting them $39 in late fees. With just a few searches on the Internet I have found others who have similar complaints. Is there any way to go after this company with a class action suit? I have warned my airline to beware of this relationship.

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champion08540
Washington, US
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Apr 13, 2009 12:00 pm EDT

I would NOT recommend to deal with Barclay's Bank, Delaware. Everything said above about late billing, slow processing and unsecured accounts is absolutely true.
Stay away from this bank. It just has a bad reputation.

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L Dambrauskas
US
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Aug 05, 2008 6:52 pm EDT

I agree that there must be something terribly wrong with Barclays Bank, Delaware. It recently denied issuing me an LLBean Visa Card, citing that information contained in my TransUnion Credit Report suggests that I am not a permanent resident in the United States.

Barclays PLC (US branch Card Service) - please read the Credit Report carefully. I have a perfect credit history for over 17 years in US. I have never been late with any of my payments. How could I have this continuous credit history if I don't reside in this country as a permanent resident?

Barclays Delaware then requested me to send them a copy of my passport with photo, or my birth certifacte to show I was born in USk, etc. etc. Or else, they would not give my credit card application further consideration. This is BLATANT violation of Equal Credit Opportunity Act!

LL Bean is a great company and sells high quality product. It should never partner with Barclays Bank, Delaware.

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12:00 am EDT

Barclays Bank Poor service!

Juniper financial, owned by barclays bank (Delaware via uk) , informed me they can take from 3 to 10 days to note that a customer check has been received. And then they add an additional 24 hours to process that check. All the while piling up on the customer huge late fees - - even though check was in u. S. Mail and at their bank by due date. That allows them to pile up a total of 12 days on which they can charge late fees. And all the while check was mailed in time to arrive by the due date!

I view this not only as exploitative but also unethical and immoral. Where are the consumer protection laws that should throw this type of operation in jail. Juniper financial corporation of barclays bank is the credit card arm for airtran airlines visa program.

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RoseMarie Gervase
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Aug 07, 2007 10:21 am EDT

The only reason I agree with the above is that I had an account with this company and after 4 years I am put in collection because I was delinquent on an account I never knew I owed. The bank never wrote me or called me or did anything but put me in collection after owing this for 4 years . I probably owed $5.00 and now it is up to almost $500. I had a lot of purchases with this company and always paid on time. Why was I not billed for the bill they say I owe. I cannot get an answer from collection. No one can give me records. After 4 years I probably accumulated about $495 in charges. I hope someone from the company will contacts me. If I had a bill outstanding I would have paid it like all my bills. I pay bills immediately. You can see from prior months that I continually payed my bills on time.

If this company charges huge late fees I am sure they may never sent me a bill to me. I am not a judgmental person and maybe a mistake happened and I will accept that.

Sincerely,
Rose.

ComplaintsBoard
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12:00 am EDT

Barclays Bank Do not do business with these bank!

DO NOT DO BUSINESS WITH THIS BANK. If you have a Credit Card account, pay it off IMMEDIATELY. This Bank is a RIP-OFF. I was directed to this Bank when I bought an Apple Computer. From day one, I had suspicions because they were vague about when to make my first payment. Secondly, when I made a internet payment, they were very slow to post it to the account. I called and asked to change my payment date, no can do, says a rep. I then checked online to see what others had to say. I was shocked! Paid the thing off to a zero balance, and canceled the Card. You should do the same. Beware, only a fool would do business with this Bank!

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Mick Goodman
US
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Feb 15, 2026 4:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I am trying to order 2 Carbon Copy books for the account 20-80-78 Account number [protected] Trans Code 78. Can this be sent to this Address: Mr Michael Goodman 38 Cathedral Drive Spalding PE11 1PQ.

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alancockman
GB
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Dec 25, 2023 7:00 am EST
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I have received numerous requests from Barclay for me to get in touch with them but despite many attempts have failed to be able to get in touch with waits on the number [protected] of between 15 and 40 minutes and requests for them to call me back which they haven't done.

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Cods Wallop
IE
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Dec 11, 2022 4:15 am EST

We moved from England to the Irish Republic 20 years ago. We have been using our Barclays account ever since then.

This year we were told we had to close our account for some footling reason and despite filling in the requisite form and two phone calls no progress has been made.

Your service is appalling, and we need a resolution.

Alan Peacock

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khôi đặng đình
VN
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Jan 18, 2020 1:43 pm EST

Why barclay finance bank force me to close the TAN code fee...

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Grommet
Milwaukee, US
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Aug 24, 2016 2:26 am EDT

I have received two small charges from Juniper Bank on the Visa CC that I usually use. I have no idea what these are. Has anyone else experienced this? Is it associated with Airtran/Barclay? - that's the only thing I can figure out.

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sally
Minneapolis, US
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Aug 11, 2016 5:56 am EDT

What a company! They are rude and liers. They are full of hot air and when pushed for details of their decisions they hide behind Privacy Laws and Bank Policy.

Having had this card for a number of years with a measly credit limit of $2100, and having paid my bills each month I received an email stating I was approaching my credit limit when I knew I was no where near the credit limit. The Bank had decided to reduce my credit limit, hence take me from a good debt and loan to a terrible one, hence impacting my credit report!.

The story was The Economy, but the Customer Service Rep. could not not give specific details of why, then it was non-activity on the account - there was activity but paid off each month - another excuse shot down. Then when asked for what private information they had about me which lead to this decision I was told they could not give it to me as it was against the banks policy. So when I asked for a complaint number they could not even produce one.

What a load of con merchants - no wonder the country is going to the dogs, and this is the type of business our tax dollars are going to support.

The Barclays connection is interesting as I was a Barclays Customer for some 30 years and was never treated with anything but politeness and respect - that is no longer my opinion of one of the Big 4 in England.

My plan - to close this account with immediate effect and pay off the small remaining balance and go back to the old fashioned way of doing busines - using my Bank account, as this was my only active credit card. Obviously if I owed millions I would not be harassed!

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njasc
Seattle, US
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Aug 11, 2016 5:56 am EDT

We too received an email message advising us that we were nearing the credit limit with our Juniper-Barclays issued US Airways MasterCard. This was surprising since two weeks ago our statement had the outstanding balance at about 35% of the credit limit. Behold, we discovered that they had reduced our credit limit by more than 50% without any notice. Now our outstanding balance is closer to 90% and of course this makes us a "bad credit risk". Their customer service was absolutely useless. We've always paid on time and with more than the minimum due. We've been good customers for several years and now we get treated like this? I'm disgusted with the US credit system and find it disgraceful that companies can now create bad "bad consumers" through their actions and not of the consumer.

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Julade
US
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Aug 11, 2016 5:56 am EDT

I was a customer for Juniper Bank for almost 10 years. They called to le me know that if I paid a lump sum of my balence, they would keep my card open and give me other incentives. Once I did that, they closed my card. They made an agreement with me just to get a certain amount of money then lied to me about keeping the account open when all they were trying to do was close the account at their will without informing me. I called and called and customer service was no help. They continue to place me on extended periods of hold, promising to get an manager to review my account and nother ever happened. They promised to call me back and took my number but no calls ever came.

They are greedy and scam artists telling the consumer what ever it takes to get a higher payment out of the consumer. They prey on college students and always go back on what they say. There customer service people will say what ever it takes to get you off the phone and they never attempt to resolve anything.

They have no regard for long term customers or people who try to make payments in good faith. They don't give a hoot about you keeping in touch with them to try and maintain communication if there is a problem with the account.

They suck and need to be hauled off to jail!

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Stanley R
US
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Aug 11, 2016 5:56 am EDT

My brother died one year ago. He lived with my 93 year old mother - he was her care-giver and died of luekemia. We sent a death certificate to all his creditors within one month of his death. For some reason Juniper started calling my mom in May, 2010. Five and six calls a day. She is hard of hearing and very nervous about these types of calls as she now lives alone. I arrived at her house on July 8, 2010 at 7:30 p.m. and within minutes they called. I answered the phone and explained the situation to the caller - whose name was Ruby. I arranged to re-fax her a death certificate. She was so hard to understand that I asked where she was and she told me the Phillipines. The next morning another call came from Rene - also in the Phillipines. I was angry and told her Ruby assured her my mom would not get any more calls. Resent the death certificate a third time. Four hours later another call - another fake-named girl from the Phillipines. I tried to find a real phone number for Juniper to lodge a complaint and none exists. Two more calls later I finally got a "supervisor" to assure me that no more calls would come. They stopped for about 10 days and then a lawyer's office called and said the account had been sent to collections and I had to start all over again explaining that the creditor was dead! I found out from this woman that the amount due was $182. There actions were illegal, harrassing and unjustified and i wish the entire company nothing but ill-will

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Theresa Yelich
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Aug 11, 2016 5:56 am EDT

I am so frustrated with Juniper Bank. They have a toll free number, but it is all automated. If you want to talk to someone, it is a long distance call. Everything has a cost... The public relations person wants $15 to help post. I tried posting and made a mistake. I couldn't reverse it, so I was charged a $29 return fee. I didn't receive a statement. If I waited for them to send me a copy, it would have resulted in a $38 late fee. You can email them, but they never resolve anything. Juniper Bank is the worst!

ComplaintsBoard
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Barclays Bank Serious security problem, online banking and help desk suck!

I am very disillusioned with Barclays Bank and am currently having a problem with their online banking (which must have serious security problems) and their apparent inability to help me. It is the case that I travel a lot and am therefore not able to get to a bank very often, once a month max.

On 24Nov06 I tried to set up a new payment online. Having gone through the correct procedures I kept getting a failure message so I called the Bank. I was told that they had added a “new facility” that stopped me setting up new payments online to people I had not paid before. I made it very clear that I was not amused at being told that a ‘new facility’ was added that takes away functionality. A very interesting use of the English language.

They said that with a 5 digit telephone banking number, which I did not know, they could help. I said that this was unbelievable considering that to do online banking I already needed 4 pieces of information: my surname, my unique 8 digit number, a 5 digit pass number and to be able to quote two random letters from my secret word.

To solve this problem I was told that I must go into a bank and get a member of the bank staff to set up the payment and save the payment details so that I could then use them online in the future. The fact that I was out of the country and would not be able to do this for at least a month was, “none of their concern”.

So on 28Dec06 I finally got to an open bank and it took two (yes two) 'Personal Bankers' 15 minutes to realize that they did not know how to do this. They said that they could make a payment but could not save the details. Their work-around was to set up a standing order with a single payment. This way, they said, it would be possible to save the details. I told them that I did not want a standing order I wanted a one-off payment with the details saved.

Needless to say I had to accept their only offer.

Yes, you guessed it, when I used Barclays online banking I could see the standing order payment had been made but there were no details saved. So I am now stuck, again. Service? What service?

I have now made two email complaints via the Barclays Bank web site, one on 24Nov06 and the other on 8Jan07. Both have not been answered. It is also interesting to note that neither complaint was given a tracking number, either on the complaint page of the website or in the automated email response. Yes, I do have dated proof that I complained. I assume that this lack of a tracking number is their way of facilitating the loss of awkward complaints.

It should be noted that the automated email response says: "We aim to respond to emails received before 5pm on the same day. Otherwise we'll contact you before noon the next day."

Am I the only one who thinks that Barclays Bank has a serious security problem and that their online banking and help desk suck? Any comments...

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Jenkins
US
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Oct 31, 2011 9:34 pm EDT

Ridiculous charges and no explanation of them steer well clear!:-(

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vexedandfuming
GB
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Dec 03, 2010 9:51 pm EST

i answered all the stupid questions, but couldnt confirm the amount my sister paid to my acct? I was refused help in activating my online banking! the stupid supervisor, who offered i put in complain from getting on the fone, even refused to transfer me to a different dept, cos i failed to confirm amount paid into ...my acct, but confirmed every other information. whats worse? i have changed my name, and he refered to me as my married name shortly before he said, your details dont match when i gave him my maiden name?! he breeched the bloody security by calling me a name, i no longer bare? i have now switched accts! they can go to hell!we need to promote this group.

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solanki bharatsinh ramsinh
IN
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May 09, 2009 9:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

respected sir.
i want to know about refundable deposit code. i want to get this code for A/C NO [protected] of Barclays Bank PLC london branch.
if possible kindly provide me above code
thanks my email id is bharat7579@yahoo.com

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poppy phelps
GB
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Oct 19, 2008 5:10 pm EDT

customer service non exsistant. someone took out a £23, 000, 00 loan using my name and details without my authority. when I reported this to barclays was told it would take 2 months to look into . . .as they had to prove it was fraud first! this is an insult to my integrity. to date six weeks nothing has been done. needless to say I am moving bank after 30 years here. ironically a short while ago I went to draw out some money from the counter from a cashier who has served me for years and because I didnt have any identification I could not get £50 and yet someone has got this loan without even signing any forms. Great security!

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subhash chandra
IN
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May 27, 2008 4:13 am EDT

i do not received my credit card after recieved my refcence no [protected]
pls tell me status of my credit card on my email or phone no [protected]

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Michael Pap
GB
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Apr 13, 2008 5:34 am EDT

Barclays closed one of my deposit accounts and after a period re-allocated the bank account number to someone else. In the meantime my share dividends were still being paid into this account by BACS transfer and although Barclays new that the account number had been reallocated, they still directed dividends due to me to the new owner of the account. Now Barclays refuses to refund my money and has done little to retrieve my money from the new account holder who must be laughing all the way from the bank. I have banked with Barclays for 50 years, but am slowly withdrawing my funds from them ! Are there any suggestions as to what I should do?

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S. Jabadass
IN
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Mar 08, 2008 4:41 am EST

DEAR SIR,I HAV APPLIED FOR CREDIT CARD,VERIFICATION IS COMPLETED...I WANT 2 KNOW THE STATUS.MY MOBILE NO. [protected] $ my reference number is
"[protected]". Pls revert back as soon as possible and thanx for your co-operation.

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SK KALEEMUDDIN
IN
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Feb 29, 2008 8:59 pm EST

RESPECTED SIR,I HAV APPLIED FOR CREDIT CARD,VERIFICATION IS COMPLETED...I WANT 2 KNOW THE STATUS.MY MOBILE NO. [protected]...D.O.B.14-04.1985

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kaleem pasha shaikh
IN
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Feb 19, 2008 2:02 am EST

respected sir
i have applied for a credit card all variyfication are cmplited
today i have recieved a call that i will get my card in five days
so please send it

my mobile number is [protected]

thankyou

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dheerendra kumar singh
Kolkata, IN
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Jan 20, 2008 8:38 am EST

I have get my confermation about my credit card that you will get your card within 15 days so thats y i want to know about my card that in how many days i will get that. Pls repply me immidiatly pls.

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