Bank of America

Company phone = [protected]
Incident = In February 2010 I contacted my mortgage lender Bank of America about their Making Homes Affordable Program in which I was solicited via the internet. I did call and inquire but was told I did not qualify. About 6 weeks later I receive a FED-EX package about the program. I called Bank of America and was told the documents were sent by mistake and to "toss them in the trash." That is exactly what I did.

On June 4, 2010 I noticed that $199.16 was missing out of my checking account. After looking through my bank statement my fixed rate mortgage had jumped from $424.17 to $523.75 in May of 2010.

I contacted Bank of America and was told "this is your new payment as we opened an escrow account to pay your property taxes and insurance for the Making Homes Affordable Program. I explained to 7 people over a 2 hour time period that I was not eligible for the program, never signed any documents nor submitted an application and have paid my own taxes and insurance outside of the loan since I first purchased the property.

The bank did admit that I did not qualify for the program but the escrow account had been set up and it could "never be terminated." "You will have to just live with it Mr Russell the rep explained." I told her my taxes are $199 a year and my yearly insurance is $250 but your withholding almost 1, 200 a year? Response: "well at the end of the 27 years we will refund you the difference". I then informed her that Bank of America fraudulently changed the terms and conditions of my loan without permission, my knowledge, or any signed documents. Response we do this all the time its perfectly legal for us to withhold for your taxes and Insurance. I stated my taxes are paid to date and so is my insurance, you cant legally raise my mortgage!

I explained to the representative that I may not even be able to pay my mortgage next month as Bank of America has funneled out $199.16 out of my checking account due to the "increase in my mortgage." Well Mr. Russell if you don't pay your mortgage, we will simply have to foreclose on you and have the Sheriff remove you." I explained to her I have a limited amount of money and pay my property taxes each year with a small bonus check I receive from work, my insurance is paid in small increments monthly and I cant afford a $100 monthly increase in my mortgage. The representative then hung up.

I called Bank of America back and basically was told pretty much the same thing after speaking with 4 more people and a supervisor. The supervisor informed me that he could "try to opt me out of the program"(could take months) you know the program I did not qualify for, and never returned any documents or applications I stated. He said yes sir that one. I demanded my $199 back (1/2 of next months mortgage payment) that Bank of America had fraudulently removed from my bank account via auto-pay. The authorization was only for $424.17 a month not $523.75 Response: its not possible Mr. Russell. Because of Bank of America fraudulently increasing my mortgage and illegally withdrawing more than agreed upon I'm sure I will have overdraft fees as I only have $9.00 left in my account.

It is quite apparent that Bank of America is committing blatant fraud in order to account for the TARP money they have received. If you are wondering why their numbers have increased by 70% in one month, allegedly enrolling more people in the Making Homes Affordable Program? This is how their doing it. I no doubt will loose my home as I will never be able to catch up or pay the higher unlawful increase in my mortgage. Mortgage loan # 8709XXX Did I mention my taxes, insurance, and loan payments have never been late!
Damage Resulting = My end up loosing my home.
Contact me = Y

Hi, I have the same problems with BAC. And I have received calls all hours of the day and night. They are looking for someone who does not live here and over 10years ago had our phone number. BAC informed me they would put me on the do not call list which has not happened. I even went to alocal branch of BAC in Houston and the manager said she would get the harrassing phone calls stopped.
Today 6/11/11, we received a call from a group called UPLS who said they wer calling for BAC and they stated they could not take me off the calling list since they were calling for BAC. I plan to gert advice from an attorney.
JR Houston

Hi, I've got the same problem. I am on the FCC Do not call list and have also requested within BAC to put me on their do not call list. It doesn't help. I have filed 3 complaints with the FCC Do not call Regtistry. They have a glitch in their computer system and have the wrong phone numbers on the accounts. I feel that if there are enough of us, we should make them pay hefty penalties for these abusive telemarketing practices. That is what they are because the recording asks you if you are interested in receiving their products or services. I wish more people would file complaints with the FCC to give all of my complaints more status. Until then, I just keep my caller ID on to record the instances and when I get fed up, I file another complaint.

These people are trained to lie, if only someone would be honest enough to tell you that. My situation was that being unemployed for several months, I would like to get a loan modification to lower monthly payments, etc. At first, they said no problem, but later said I didn't have verifiable income. Well, that was the reason I needed help--lack of income. I filled out all of the paper work and did everything they told me to do, only to be denied in the end with sooooo many excuses. You can speak to 50 different people (they love to put foreigners on the phone to really fray your nerves) and all 50 people will tell you something different. These people are liars all the way. I absolutely hate doing business with them. They also love to manupulate bank accounts. One day you will see a transaction processing, then the next day it is temporarily gone, only to show back up the following day and then change the day you made a deposit so now you can be charged with an overdraft fee. They love this trick! This bank is the worst!

I have never been lied to by a supposedly reputable company as I have BOFA. They are the most disorganised company I have ever seen. If you speak with 5 different service reps about your concern you will get 5 different answers. We have been trying to get a loan modification for over a year now. They have lost very sensitive financial information FOUR (4) times now. They just asked for the same information that I have already sent them 4 times! It's no wonder the state of Arizona is suing them for fraud and bad business practices. We have just sent our complaint to the California Attourney General but of course I see no help coming from there. The only thing I can do is to hopefully warn any one against doing business with these banksters. Why in the name of God did our government keep these shysters from going out of business, which they so deservedly need to do.

No this is bad banking business, as all banks now use the same practice to manipulate and move debits and credits to their advantage. They hold all transactions until the end of the day using the smallest to largest debits posting first then the credits with the end result that NSF will result. The banks are making their money this way stealing from the average person that lives paycheck to paycheck and doesn't have the money to cover. Then they delay sending notices and also charge a fee per so many days for being overdrafted.

Were they direct deposits? If they're checks, then they hold the deposits a few days.
Perhaps don't write checks until you know the money is there...

I just was informed by the servicer of Fanniemae that the property we had on short sale with an approval til February 15, 2011 was forclosed on Jan 28, 2011. How can they forclose when they give you an approval stating an expiration date. I would understand if we had gone passed our approval date but it was not even close. How can we fight this? The Buyer was receiving loan docs this week. This is horrible! I never thought they could foreclose while in an Approved Short Sale.

I had the same situation were the approvl letter was good until July 5, 2010 and BofA foreclosued on June 14. any one here in Texas? I'm in oregon...I wonder is there is a relation ship where the property is or not? Please contact me to see if you were succesfull or not.

I have been waiting for a response from the closing "delaying" officer. Their letters of approval or demand letter should be written so they are "good till close" since it can take them 4-7 days to review anything and a response to rewrite a letter of demand that has expired by one day can take 7-10 days..very poor and untimely service...it makes me wonder what their goal is and objective..and how it serves the parties with a vested interest..

I have the same problems similar to you too. I got short sale approval on May 19, 2010. my buyer want to set close date by June 5 2010. but Fennie Mae foreclosed the house May 28. I am still looking for some help to avoid foreclose.

thanks.

checks are good for 1 year. The bank has to pay them

I am announcing a lawsuit against Bank of Destroying America:

http://www.youtube.com/watch?v=PoOJMr7OJ0s&feature=player_embedded

My name is John Wright AND I AM FIGHTING BACK!

Home Modification:
I too have had to run circles for BOA with no success yet. I first started my application for a loan modification in 03/2010. I received the packet in the mail and filled it out completely and provided all documents requested. After about 6 weeks I received another packet in the mail stating required documents were missing and I needed to send them again if I wanted to continue the process. These included 2 months most recent paystubs and bank statement along with signed form for them to have rights to request last two years of Taxes. This time to rush the process I faxed the papers to the number I was given. Two weeks later I received a packet stating these same documents were still missing. I called and gave them the fax # [protected]) I sent the papers to and was told it was the wrong # and that I should fax the new updated papers to [protected]. On July 16, 2010 I faxed the 14 papers plus coversheet to this new number and made sure my loan # and the file #31340 were on the top of each paper as requested so they would not get lost or mixed up. I then received another packet and letter of intent for foreclosure if I was not caught up by sometime in December. I had until January 22 to return the papers yet again and this time I used the enclosed envelope with tracking, making sure once again that my loan # was on every paper. The tracking showed it was signed for on January 17th, yet I received another packet stating I was missing the same papers again on January 22nd 2011. This time I called and told them the tracking showed it was signed for on the 17th. They said oh yes, we do have that paper work and that they will let my Rep (Jeremy Dikeman) know and to disregard the new packet. I asked to please have Jeremy contact me since I have not once had an opportunity to talk to him. He has still not tried to call me as of 02/13/2011.

Re-instatement fee:
I have also had no luck with 3 attempts to get my re-instatement fee from BOA. I have ordered this 4 times now. The first 3 times I was told to call back in 48hours to give them my fax # and they would fax it plus it would automatically be mailed to me. I have not received a fax or letter in the mail yet. The 4th time I called 02/11/2011 I was told it was ordered again on January 31st and would not be ready until February 16th and to call back then. Maybe they will get it to me this time. I pulled $10, 000 out of my retirement fund to catch up and try to save my house but I cannot get BOA to give me an amount to pay them.

BOA, Please Help!

sombody from goverment shoud take a care of hard working and paing motgage to those stilers (BAC). we need help!

How did you resolve this matter? I just discovered the same thing on my statement. Now there is a random "escrow" payment due.
Also I have had repeated issues with them taking out insurance policies that i do not need. wtf?

I agree, I'm with BofA also, same complaint, last month 600.00 supposedly in overdue fees, I don't even make that much

Bank of America has never failed me in 10 years of banking with them. You gotta know the rules and what you sign up for... if you wanted to get e-mail alerts, then sign up online for the "overdraft alerts" option they offer... that simple. They even have a "low balance" alert to prevent you from getting any fees. If you dig into it and really care about your finances... you can even tell the bank to freeze your card when your account is overdrawn, and they will do it. They use a system called "coin" in which a simple code will make that happen. BOFA has saved me many times from fraud. They disable my card when they see suspicious activity going on and let me tell you, 90% of the time, they were right. I can live with the other 10%, knowing that they did it putting my safety as their first priority.

BOA is not there to hold your hand. It is your responsibility to know what is in your account at all times. They have many, many, many customers and you are not special. Try using a check register and keeping track of what goes in and what goes out correctly. I have been with them for 20 years and when the occasional issue does come up I don't get a call. The fees and everything pertaining to your account is spelled out in the booklet that you get when you sign for your account, or you can request one at customer service.

i got robbed by the cab driver who was taking me home when i was drunk as hell and couldn't even walk to the ATM when i realized i didn't have any cash to pay him for the ride and just me being nice and willing to pay cash... son of a ### looked up my PIN and took my card because i forgot to take it out of ATM, after that all cash was gone and account was overdrawn, BofA seemed like a good deal when they refunded money day after and straightened everything up but the branch worker who live across the street from me was insistent that his ZIP code is the same as mine when it was different ( los angeles, baby) and put in my address wrong ZIP so i've never received any paperwork to fill out about the fraud with ATM, after one month i got charged for that refund, money were taken back and put me overdran with 10 transactions pending so do the math - 350 in just fees and then for each automatic payment from my cell phone company they charged another 35$ for each attempt from the side of the cell phone which took them like 5 times to realize, my account is not givin any money... so i had to pay BofA around 600$ in fees plus that 500$ that was stolen... then they were pushing me around that they're still investigating my case and they will return everything that got affected... yeah, one day i had to call and talk to supervisor because it took them about 3 months to investigate it and then i get a letter that since PIN was used - they're not gonna do a thing about it... slap to my face... i pay everything off, close account and forget about those ###... now i bank with chase and got no problems...

the same thing is happening to me. i have had my home for nearly 8 yrs..Country wide was my mortage company till they sold out to Bank of America, , i had a 30yr fixed rate then and now it is a adjusted rate, that means they can change it any time they want to. i also was in a Loan Modification, and did not know that it was only for 1 yr, , they took me off the program without my knowledge and now though i have talked to several of their people about my wage loss they have raised my mortage to 889.00 per month, , i cannot afford this at this time. and though i have paid for a full year and was not be hind dealing with the modification, they say i am in default fo well over 1000.00usd. i know this is wrong because i sent the money they say was needed inorder to not be in default at all..then they take your money and don't tell you where it goes, , it is like you didn't send any payments at all...my balance is higher now than when i frist got the house in 2002...thiis is the worest bank or home loan company i have ever seen, , they offer you no help at all, , called them and was told i can get no help because my wages were cut, , , , ARN'T WE ALL IN THIS RECESSION...SO WHY ARE THEY DOING PEOPLE LIKE THIS, WHEN THEY SHOULD BE HELPING THEM, AFTER ALL IT WAS OUR MONEY THEY USED AND ARE STILL USING TO BAIL THEM OUT OF THEIR TROUBLES, loan modification rippoff scam, , don't know what is going to happen to me now, , trying hard to keep my home as my husband died her in 2008..these people have no heart but they call them selves Bank of America, , , WHERE IS THE HELP FOR THEY AMERICANS THAT HELPED THEM, should have let it with Country Wide Home Loans, , they did atleast understand hard time and the people who have them...KEEP AWAY FOM BANK OF AMERICA THEIR KIND OF HELP YOU DONT WANT OR NEED

iIM STILL WONDERING WHY THIS IS GOING ON AND NO ONE HAS DONE A DAMN THING TO PROVE THAT THE CHECK WAS FAKE THEY HAVENT EVEN SENT ANY COPY OF THE CHECK OR PROOF SO I CAN REPORT IT TO THE COPS SO WHAT THE HELL IS REALLY GOING ON ?WELL THERES A CYBER WAR GOING ON AND BANK OF AMERICA HAS BEEN HACKED SO HOW COME THEY ARE NOT TELLING US CLIENTS THIS BECAUSE THEY DONT WANT US TO KNOW HOW MUCH THEY OWE US!

I recently decided to open an account with Bank of America due to the fact that my current bank is beginning to charge service fees to all account holders unless you have a specific dollar amount in the accounts. I only work part time and have two children so I cannot afford to just give money to anyone. When I opened my account with BOA they debited $25 out my Chase account for the checking and $25 out my account for the savings. Then I was told that I would receive my welcome package in the mail. About a week later I received five different letters from BOA, one was a welcoming letter, one was the pin for the debit card, one had the debit card attached, one had a online passcode, and the final letter was notifying me that they closed the accounts. Well I didn't understand this so I called the Risk Account Closure Unit mentioned at the bottom of the letter, and they simply responded: that under their Depository Agreement the have the right to close any accounts for any or no reason. After further probing the rep on the phone, there was no reason given to me for closing the accounts. So my next question was when will I get my money refunded to me, I was told that a cashiers check had been mailed to me. I was gonna leave it at that, but something told me not to, so I asked what the dollar amount of the cashiers check was, the rep said $10. I told the rep that I deposited $50 into the combined accounts, where is the rest of my money, and I was told that a non refundable research fee was assessed to me in the amount of $40. I questioned the rep further; asking how is it you can just take someone's money and not give them a reason for doing so, and how do you even have that right? The response was that I had agreeded to the terms and conditions of their organization and that those terms and conditions allowed them to basically do what they want. They stole money from my children, I will never do business with them again. On another note, I still have to pay Chase a monthly service fee for them just holding MY money, unbelievable.

This exact same thing happened to me. Despite every current friend saying, you are so smart why would you even considering putting money in Bank of America. This is a racket and i will file a complaint with the local police in Somerville, MA.

We have to get politically active on a local level to stop the Corporate Fascism that is taking over the US through PACs and the new January 2010 limitation lift to allow banks and other corporations limitless contribution rights to buy all future senators, congressmen, and presidents to insure this is only the beginning of the corporate fascism we can look forward to.

Yes, they, Bank of America, screwed me too! I opened the account, was given a temp bank card, temp checks, a BIG WELCOME package and told to make sure I activated my new card at their ATM before leaving. Well, now I am magically overdrawn by $65 on a $50 deposit that I had only withdrew $20 at their ATM to activate the card and drove across the street and put $20 in my gas tank.
HOW IN THE HELL IS THIS POSSIBLE?
Is this how they are trying to repay the BILLIONS they STOLE from the TAXPAYERS?
UNDISCLOSED Research Fees?
I am going to report them to everybody who will listen, FTC, Federal Banking Commission, I am even going to contact every fricken NEWS channel who will listen!

DO NOT GO TO BANK OF AMERICA! YOU WILL LOSE!