The complaint has been investigated and
resolved to the customer's satisfactionResolved Bank Of America Making Home Affordable — fraud
resolved to the customer's satisfaction
I am writing to complain in regard to Bank of America Making Home Affordable - Imminent Hardship Program. I called in in August to ask for assitance due to a pay cut. I was struggling otherwise I would not have called. Was given instructions on what documents to send in and called back to make sure they had received my paperwork. I was told 90 days. A few weeks later I received a call from the "Imminent Hardship Program" . The agent told me I qualified and to apply. I did at the end of Septmenber. They told me my financilas were still godd and that they would ask me if they needed any update. I asked about the time fram for approval and I was told 90 days. I waitd a little longer and called again in November. I was told that my application was actually submitted and still under approval. The Agent was very nice and told me "it will be approved, dont' worry". After the Holidays I received another pay cut. I called in again in January and spoke to a represantative who told me that I had no application and that he didn't know what I was talking about. He hung up the phine when I started crying. I called again and spke to a supervisor and she told me I would receive a packet in the mail within 2 weeks. This was January 19th and as of today 02/18 I have not received anything. I called again today, was on the phone 52 minutes only to be told that my application was submitted on january 19th!!! They all lied to me and how can I be sure that the last person I spoke to today is not lying to me too? I was told AGAIN that I have to wait 90 days, I have been waiting 6 montha whic is more than double the time and I am BROKE! I do not have the money and resources to go on! During my last call I was told to write a letter to Jennifer Brooks who is the director of the Making Home Affordable program fro Bank of America and I will write her but I will also wtite to all the newspapers and TV news to make sure this is heard!!!